Customer Support Improved Via Convenient Identification and Authorisation of Avaya Technicians

A recognised world leader in secure Internet Protocol (IP) telephony systems, communications applications, and services, Avaya helps its customers leverage new and existing networks to achieve superior results when compared to more traditional approaches. Avaya needed the implementation to impose nominal overhead on customers, and be manageable for technicians. Avaya deployed VeriSign Managed Public Key Infrastructure (MPKI) Services and VeriSign Unified Authentication (UA) with VeriSign Multipurpose Next-Generation Tokens.