Database Management: Improving Service Levels at Lower Cost
This case study talks about a leading global apparel company that was able to improve service levels through database management. The company had a single database administrator (DBA) to cover Monday to Friday working hours. This was making it difficult for the company to provide adequate management for the enterprise resource planning (ERP) system's database. This had adverse impact on critical business hours and also any database issues that arose during evenings or weekends could not be addressed in real time. The company felt the need to not only expand its database coverage for off-hours but also reduce database administration costs. Apart from this, the company also wanted to update its legacy infrastructure. The paper describes how the company switched to an outsourced database management model provided by CSS. This model offered remote database monitoring and administration through cross-functional, shared services method. CSS has a team of Tier 1 engineers who work day in day out to monitor for system alerts and a team of senior DBAs to offer 24x7 management coverage for database, hardware, and operating system (OS) as per the Information Technology Infrastructure Library (ITIL) best practices. The company also got its client legacy infrastructure upgraded in the process. The document describes how the company benefited from database management.