Defining, Modeling & Costing IT Services

This paper, developed by Pink Elephant - a leader in ITIL best practice education, consulting and conferences - will examine the fundamental steps for defining IT services; Modeling IT services in a Configuration Management Database (CMDB); and developing service based IT costing models. These activities are part of three processes (Service Level, Configuration, and Financial Management For IT) as documented within the Information Technology Information Library (ITIL).