Delivering It Services to the Enterprise Using Information Technology Infrastructure Library (ITIL) Processes
Source: University of Maryland
Information Technology (IT) Service providers enjoy working in the fast lane, bringing bleeding edge technology to end-users who change requirements seemingly on whim. This week's Storage Area Network (SAN) implementation will soon be old news as the authors dive into the world of virtualization next month - with or without a budget or plan. Sound familiar? On the other extreme, roll-outs can be planned so exhaustively that by the time configurations are finalized there is no budget remaining to complete the project. Information Technology Infrastructure Library (ITIL) processes provide a framework to IT organizations seeking to improve quality while aligning services with business needs and goals.