Delivering World-Class Customer Service With Every Interaction

Blue Cross and Blue Shield of Kansas City (BCBSKC) is the largest and only local commercial carrier. BCBSKC faced a number of challenges in achieving its business, customer service and IT goals. Its network and communications systems were severely outdated and did not provide the flexibility or resiliency required to take them into the future. BCBSKC needed to redefine its service delivery model, and that was a key factor in the selection of a communications vendor. Blue Cross and Blue Shield of Kansas City chose Nortel as the trusted advisor to deliver a next-generation communications network and customer contact solution.