Dell's SMART Approach to Workload Automation

Dell, a company with 82,700 employees, 80 locations, and $62 billion in FY2007 revenues, is a global leader in the design, manufacture and sales of desktop PCs, laptops. Job scheduling at Dell was manual, time-driven, and jointly managed by IT and various business partners. The bulk of Dell's servers ran Windows and Linux; however, other platform/OS types were scattered throughout the enterprise. Dell needed an ITSM-compliant solution that could address the rapidly growing workloads of its diverse and globally dispersed environment without the reliability issues of its old solution. Dell chose BMC's CONTROL-M solution for workload automation. Although Dell's selection criteria focused on fixing the problems inherent in the previous scheduler, the choice of CONTROL-M brought benefits that would far exceed the replacement requirements.