Designing Outlook Forms (Part 1)

Due to the hybrid and complex nature of Exchange, it houses more than one mechanism that allows for automation and programming of Exchange based workflow applications. Outlook forms present a GUI-based mechanism that automatically creates, behind the scenes, VBA code that allows to setup basic workflow mechanisms between Exchange recipients. On a basic level, such as presented in this paper, they require no knowledge of scripting or programming whatsoever, though of course, there is no limit to what can be done with Outlook forms if one takes the time to learn VBA. This paper will show how easy it is to set up a simple Outlook-based help desk.