Does External Knowledge Enhance Competitive Advantage?: A Research Agenda on IT Outsourcing Practices
Since last two decades offshore outsourcing gaining fast momentum and now this new evolution of business process has achieved its maturity. Standardization of manufacturing sector is almost matured and now this sector is on the automation mode. Western firms in the service sector are very much eager to standardize their process and for multiple reasons, they are seeking external partner to achieve their goal. Modularity is the basic principle of standardization because standardization cannot deliver any value if it is not flexible and agile. Modular, flexible and agile standardized systems can lead one towards the next stage of business process evolution which is, 'Automation'. Automation in service sector is envisaged since long but now it seems a reality due to the rapid advances in information technology.