Driving Innovation With Global Sourcing
Source: Infosys Technologies
Apart from its core competence in networking equipment, the client provides a range of products for transporting data, voice, and video through networks spread over various distances. The cost of manufacturing such products is quite high. Moreover, the company has to ensure effective integration of services across geographies. The business needs range from continuous innovation in product development to managing customer relationships and cultural differences across locations. The relationship that began about six years ago has evolved from partial outsourcing to an end-to-end strategic partnership. The company initially decided to outsource only a small part of its functions. But as it gained confidence in Infosys' ability to deliver, Infosys became a key partner across all functions.