Drug Procurement Company Provides World-Class Caller Experience
Source: Cisco Systems
Established in 2005, OneOncology, Inc., provides drug procurement solutions that simplify the oncology drug supply chain. OneOncology, Inc. wanted to give callers a world-class contact center experience and increase productivity by helping employees reach each other quickly. OneOncology, Inc. built a secure Cisco unified communications infrastructure supporting voice, video, and data and set up an IP-based contact center.