E-Governance Of Universities: A Proposal Of Benchmarking Methodology

This paper aims to provide a benchmarking proposal related to the area of e-governance of universities. An e-governance tool is proposed in order to disseminate both the mission and the institutional culture of each University into a formal scheme of benchmarking tools. A brief review of the literature related to e-governance models is made in order to justify the importance of e-business practices in universities. Some studies developed in the field of benchmarking in the universities were also selected, using different methodologies. Through the analysis of the most relevant studies, a set of indicators was built in order to evaluate the benchmark related to e-governance.