Education Services Outsourcing

'Edu Success', one of the educational organizations in the US, forayed into tutoring in 2005, as a private & supplemental education services provider, with one-on-one Math tutoring. Hiring local tutors would have meant higher salaries, and thus reduced profit margin. Edu Success decided to operate as an online tutoring provider. However, 'Edu Success' was unaware of the technical modalities. They set up a small office and created three departments, for day to day operations and interaction with the school districts: Tutoring, Technology and Administration The operational cost was increasing and so was the involvement. And yet the result was as distant as ever. 'Edu Success' decided to outsource part of its services.