Efficient IT Service Management Increases Competitiveness for Sunrise Communications AG

Sunrise was faced with the challenge of replacing the existing service desk so that it could continue to cope with increasing requirements. Its main aim was to increase user friendliness and to simplify the processes in IT service management. BMC Remedy Service Desk was the ideal solution for Sunrise to cover the high demands on the service desk. Today the system is the central hub and pivotal point for requests from all 2,200 users.