Electricity Authority of Cyprus Reduces Customer Query Response Times From Two Hours to Minutes

The Electricity Authority of Cyprus (EAC) wanted to establish a new system to resolve customer queries more efficiently and improve the speed and accuracy of customer billing. The challenge was to reduce the time and employee resources required to complete customer billing processes and reduce the number of visits to new customer sites when establishing new accounts. EAC worked with Oracle Consulting to implement Oracle Utilities Customer Care and Billing - automating customer care and billing processes to ensure that EAC is prepared for potential competition in the country's recently liberalized utilities market and accelerated bill delivery and improved the accuracy of billing information.