Emotional Intelligence: Raising The Bar For Leadership And OD Professionals
The rules of leadership are changing. A growing body of theory and research on emotional intelligence is producing fundamental change in the assumptions about success in business. Commonly referred to as EQ, the term, "Emotional intelligence" has reached the level of jargon, meaning different things to different people. As the author is using the term, EQ consists of personal characteristics and social abilities that determine the success at work and in life. Today's knowledge-based companies are filled with people with years of formal training required to enter professional disciplines.