Employment Firm Improves Communications and Productivity

Human Potential Consulting (HPC), based in California, was founded in 1997 to provide a second chance for the jobless. The business challenges were increase staff productivity to keep pace with expansion in services and contract awards, improve responsiveness to customers, attract more job candidates and screen applications faster. They chose Cisco systems to overcome these challenges. The solutions were IP-based phone system adds capacity and productivity-enhancing communications features, firewall protection secures connection to Web-based online recruiting application, integrated services router for call processing, security, and high-performance switching meets current and evolving business needs. The benefits were new IP phone system increases staff productivity, features, such as conferencing and direct individual extensions, make it easier for customers and staff to connect.