Enns Bros Streamlines With PFW's IntelliDealer
Enns Brothers, based in Manitoba, Canada, has been selling and servicing John Deere equipment for over 50 years and now also ATVs and Ski-Doo's from BRP (Bombardier). Enns Brothers used IntelliDealer and eServices, an integrated solution for heavy equipment dealerships from LANSA partner PFW systems corporation, to streamline its business and improve service by giving technicians, supervisors and customers' access to real-time work order and detailed equipment information. PFW's Dealership Management System has been a market leader for over 20 years, but the company knew it had to develop a successor to its classic RPG green-screen product. The transition to IntelliDealer was smooth and without disruption to the business. Technicians and supervisors all moved at the same time, while other users choose their own timing. IntelliDealer's product support application offers extensive facilities for resource planning and up-to-the-minute monitoring of labor and service-bay utilization. Other modules include CRM (Customer Relationship Management), Marketing, Accounts Receivable, Accounts Payable, General Ledger and Payroll. Technicians have access via the IntelliTech module, while customers can access the information via the eServices portal. Having chosen LANSA to make a gradual transition from a green-screen to a browser interface, it really worked well for many users. The eServices portal paid for itself very quickly in reduced phone handling and increased sales and this is a boon for users and service providers.