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customer management
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Mission Statement
TechRepublic's ITPapers is the Web's largest library of free technical IT white papers, webcasts, and case studies. Covering IT categories including Data Management, IT Management, Networking, Communications, Enterprise Applications, Storage, Security and much more, TechRepublic's White Paper Directory is the best source for technical white papers and IT information.
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White Papers
Customer-Centric CRM: Fully Optimizing CRM
Sep 2004
Customers, after all, are your most important assets. Discover how to rethink your CRM processes from the outside in, and evolve your current CRM projects around a customer centric strategy. This...
Provided by RightNow Technologies
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Whitepapers
How to... Implement Business Scenarios for Customer Loyalty Management
Aug 2004
Customer Loyalty Management is an important business scenario within Customer Relationship Management. It is of particular importance when businesses deal with consumers ("Business to Consumer...
Provided by SAP
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White Papers
Making Sales Force Automation Work ...A Step-by-Step Approach
Sep 2007
The successful implementation of a Sales Force Automation process is a project requiring much more than just the right software packages suite. Since Sales Force Automation or SFA serves various...
Provided by KappaWest
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White Papers
Creating a Training Strategy and Evaluating Effectiveness
Jan 2009
The following are essential elements of an effective training strategy: Alignment with organizational and call center objectives: Training initiatives must be tied to overall organizational and...
Provided by UBM Medica
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White Papers
A New Supply Chain
Jan 2009
The global trade industry is changing at a faster pace than ever before. But contrary to what many think, the driving force behind these changes is not only the threat of terrorism: the driving...
Provided by VISCO
-
Case Studies
State Government Adapts CRM Platform to Roll Out Efficient Law-Enforcement Tool
Jun 2009
The North Carolina Department of Crime Control and Public Safety works tirelessly to reduce crime, enhance public safety, and assist citizens throughout North Carolina. The North Carolina...
Provided by Microsoft
-
White Papers
Avaya's Approach to Next Generation 911
Jun 2009
This Avaya white paper will highlight how the public safety answering point can be transformed with advanced call center technologies that can achieve interoperability, accommodate the addition of...
Provided by Avaya
-
Case Studies
Garmin International Inc. Improves Demand Management System Uptime by 40%
Aug 2009
Garmin International Inc. wanted to replace legacy demand management application, that was due to retire, with a next-generation solution and streamline application administration with a more...
Provided by Oracle
-
Case Studies
Allianz Belgium Boosts Distribution Relationship Management of Brokers
Jul 2009
Leading insurer Allianz Belgium wanted to improve its distribution relationship management with the brokers who sell its insurance products while boosting the quality of information and reducing...
Provided by Microsoft
-
Case Studies
Baw Baw Shire Council Develops a Complete Constituent Relationship Management Solution
Jun 2009
Located in Victoria, Baw Baw Shire Council employs 300 people, including an IT team of six, servicing a population of about 40,000 spread across 4000 square kilometers. Baw Baw Shire Council...
Provided by Microsoft
-
White Papers
Solutions Supporting Environmentally Conscious Business
Jan 2009
The corporate world has become environmentally active to comply with regulations and meet voluntary targets. In Europe, regulations concerning chemical materials in products have been stepped up,...
Provided by Fujitsu
-
Case Studies
Verigy Ltd. Accelerates Sales Forecasting and Streamlines the Supply Chain
Jun 2009
Verigy Ltd. provides advanced semiconductor test systems and solutions used by leading companies worldwide in design validation, characterization, and high volume manufacturing tests. It needed to...
Provided by Oracle
-
Case Studies
The Portuguese Municipality of Matosinhos Links Back-Office Data With Online Service Delivery to Make Life Easier for Citizens and Civil Servants
Sep 2009
The project to improve city services became known as SIMPLIFE (Simplify). The main goal was to see what motivated the citizens to go to the city hall. The author identified over 2,000 different...
Provided by Microsoft
-
Case Studies
On-Demand CRM Offering Expands Customer Base, Wins More Business, Adds to Bottom Line
Sep 2009
Project Hosts discovered that there was demand for a better Customer Relationship Management (CRM) solution than was available from its competitors, such as Salesforce.com. Essentially, companies...
Provided by Microsoft
-
Case Studies
An Affordable, Highly Customizable CRM Solution for Windows-Based Servers
Aug 2009
Customer Relationship Management (CRM) software has evolved. It is no longer just a sales and lead-generation tool, but is taking on a new role as a back-office platform. The CRM is becoming the...
Provided by Microsoft
-
Case Studies
Nonprofit Agency Implements Case Management Solution to Better Protect Children
Sep 2009
In 2008, the nonprofit group Child Focus processed 109,971 calls to its hot line. To manage the resulting information, reports, child cases, and partner contact information, employees used a...
Provided by Microsoft
-
White Papers
Microsoft Dynamics CRM 4.0: Optimizing and Maintaining Performance - Version 2.0
Jun 2009
This white paper is intended to complement, rather than replace, existing resources that are specific to optimizing and maintaining the components that make up a MS Dynamics CRM implementation. To...
Provided by Microsoft
-
Case Studies
Roche Brasil Integrates Information From Clients Into Single System to Improve Management
Sep 2009
Roche wanted to strengthen leadership in Latin America's pharmaceutical industry and align with the company's global corporate strategy, emphasizing consistent customer experiences regardless of...
Provided by Oracle
-
Case Studies
CRM System Streamlines Sales Process for Electrical Services Provider
Sep 2009
Norfolk Electrical & Communications (E&C) is a division of Norfolk Group Limited, a building and engineering services provider based in Australia and New Zealand. The division acts as an...
Provided by Microsoft
-
Case Studies
Financial Advisory Firm Uses xRM to Speed New Services to Market
Sep 2009
CAPTRUST Financial Advisors is carving out a growing niche as a specialized investment advisory firm for companies and affluent individuals. CAPTRUST needed to differentiate itself through unique...
Provided by Microsoft
-
Case Studies
EDS' End-to-End Plan Paves the Way for Greater Enterprisewide Visibility
Sep 2007
Company executives wanted to emphasize profitable growth and determined that if the company was going to achieve its aggressive targets, it needed to transform its business. Specifically, the...
Provided by Hewlett-Packard (HP)
-
Whitepapers
Challenging the economic downturn
Nov 2009
HOW CAN BUSINESSES MAXIMISE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TO CONTAIN COSTS AND IMPROVE SERVICES? This Vodafone white paper looks at how careful investment in CRM can underpin a strategy...
Provided by Vodafone
-
Case Studies
BlueCross BlueShield of North Carolina Improves Service to Members and Applicants
Nov 2009
Blue Cross Blue Shield of North Carolina (BCBSNC) wanted to enable individual customers to get a rate quote and purchase insurance online, 24 hours a day and increase efficiency and enable faster...
Provided by Oracle
-
Case Studies
Luxury Cruise Operator Boosts Productivity by 400 Percent, Gains Substantial Savings
Nov 2009
New York - based Travel Dynamics International (TDI) specializes in operating luxury cruises to exotic destinations designed to provide passengers with culturally enriching experiences. The...
Provided by Microsoft
-
Case Studies
RE/MAX Ontario-Atlantic Centralizes Critical Business Data Using Dynamics CRM
Nov 2009
RE/MAX Ontario-Atlantic Canada Inc. is a leading real estate organization in Canada with more than 8,300 sales associates and 330 offices. The company has aggressive growth targets and was looking...
Provided by Microsoft
-
Case Studies
Leading Gym Jumps to Improve Customer Service and Marketing ROI Measurement
Aug 2008
Les Mills has been New Zealand's leading gym since it was first established in 1968 by a New Zealand Olympian, Les Mills. With 10 clubs around the country and around 46,000 members, it is one of...
Provided by Microsoft
-
Case Studies
Extensive Business Reach and a Paperless Office With the Help of Microsoft Dynamics CRM
Aug 2008
Absolute Insurance is a full-service, independent insurance brokerage that wanted to streamline data and customer management to enable its mobile advisers to work remotely without needing to carry...
Provided by Microsoft
-
Case Studies
Telecommunications Provider Develops Sales Channel Quickly With Flexible Solution
Dec 2009
Vodafone needed to develop a reliable, easy-to-use sales channel to streamline orders sent to its sales staff from a large network of independent agents. Being a mission-critical part of the...
Provided by Microsoft
-
Case Studies
Hard Rock Handles Increased E-Mail and Call Volume Without Adding Staff by Using CRM
Nov 2009
Hard Rock International operates restaurants, hotels, casinos, and concert venues around the world where guests can view the world's greatest collection of music memorabilia. The group lacked...
Provided by Microsoft
-
Case Studies
Air System Components Inc. Improves Service Response Times With Hosted CRM Solution
Dec 2009
Air System Components Inc. (ASC) wanted to provide an integrated and highly available system to manage service quality and ultimately improve customer satisfaction and replace a manual,...
Provided by Oracle
-
White Papers
Presence: Empowering Customer Care
Apr 2009
This white paper, intended for business decision makers, describes how organizations and businesses can harness the power of presence to improve their customer care. Scenarios like these are...
Provided by Cisco Systems
-
White Papers
Easily Identify New Customers - Easily Import Them Into Your CRM
Nov 2009
It has never been easier to generate new qualified leads. All around the world! Search with Google local search for keywords, limit one's search results to cities, regions or countries, choose the...
Provided by Fellow Consulting
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Case Studies
China Europe International Business School Increases Revenue 25% With New CRM System
Dec 2009
Increasing competition from universities and private colleges has made it more challenging to boost enrollments. CEIBS realized it needed to invest more resources to cater to the needs of...
Provided by Oracle
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Case Studies
Microsoft Axapta Keeps Cosmo on Top of Business Growth and Change
Dec 2009
Expanding from athletic shoe linings into new market segments, garment accessory leader Cosmo has tripled its income over the past two years. To manage this continuing growth and maintain its...
Provided by Microsoft
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Webcasts
Save 10-20% of Your IT Budget With IT Supply Chain Management
Sep 2009
Even the most successful Asset Management customers may be missing an opportunity to save 5% or more of total vendor spend by centralizing vendor relationship information, managing vendor...
Provided by BMC Software
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Case Studies
New Zealand Ministry Delivers Diverse Business Solutions With xRM Application Platform Layer
Dec 2009
The New Zealand Ministry of Economic Development (MED) is made up of many branches and departments, each with its own unique goals, processes, and datasets. In an effort to manage data more...
Provided by Microsoft
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Webcasts
Sun Systems for Siebel CRM Professional Edition
Jan 2010
Make the IT department's job easier. With Sun Systems for Siebel CRM Professional Edition, midsize companies can easily and cost-effectively deploy a CRM system in less than three hours. The...
Provided by Sun Microsystems
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Webcasts
How to Reduce CRM Infrastructure Sprawl: A Technical Guide to Consolidating Oracle Siebel CRM 8
Jan 2010
How to deliver the solutions the users are clamoring for while reducing the costs and footprint of the ever-expanding Oracle Siebel CRM 8 requirements? The presenters of this webcast will...
Provided by Sun Microsystems
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Webcasts
Momentum Webcast: Learn How Microsoft Dynamics CRM Online Plus BPOS Deliver Greater Value (Level 100)
Jan 2010
The attendee of this webcast learns more about the Microsoft cloud computing strategy. The presenter of this webcast focuses on two solutions from Microsoft Online Services, the Microsoft Business...
Provided by Microsoft
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Case Studies
New Zealand Ministry Delivers Diverse Business Solutions With the xRM Application Platform Framework
Jan 2010
With the Microsoft Dynamics CRM business management solution already in use within the New Zealand Ministry of Economic Development (MED), it became clear that it offered a framework that could be...
Provided by Microsoft
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Webcasts
Reducing Lead Times in the Consumer Electronics Supply Chain Replay
Jan 2013
Faster lead times means lower inventories, lower costs, and the right stocks at the right places - and most of all achieving higher customer satisfaction. In this webcast, the presenter going to...
Provided by One Network Enterprises
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Whitepapers
Customer Intelligence: What's Hiding in Your Calls?
Oct 2009
For years, contact centers have recorded customer calls for the purposes of quality monitoring, regulatory compliance, fraud and legal protection. In most cases, no more than 5-10% of these calls...
Provided by Aditya Birla Minacs
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Whitepapers
Total Service Quality Measurement in Technical Education System - A Case Study of Deemed University
Feb 2013
The purpose of this paper was to investigate expectations of students' perceptions of service quality and students' satisfaction, using both qualitative and quantitative research methods. The...
Provided by International Journal of Computer Applications
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Whitepapers
Evaluation of Different Electronic Product Code Discovery Service Models
Apr 2012
Electronic Product Code Discovery Service (EPCDS) is an important concept in supply chain processes and in Internet of Things (IOT). It allows supply chain participants to search for their...
Provided by Scientific Research
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Whitepapers
Customer Behaviour Analysis Using CBA
Jan 2012
With the rampant competition in the domestic and international business, the Customer Relationship Management (CRM) has become one of matters of concern to the enterprise. CRM takes the customers...
Provided by International Journal of Electronics Communication and Computer Engineering
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Whitepapers
A Model for Supplier Selection Based on Fuzzy Multi-Criteria Group Decision Making
Oct 2011
These days, the management of supply chain has attracted the attention of most companies since this ensures their survival in a competitive market condition and they can reach to customer...
Provided by EuroJournals
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Case Studies
A&N Media: Northcliffe Media Captures Advertisement Booking of 500,000 in 12 Months With CRM Tool
Nov 2010
A&N Media, part of the Daily Mail & General Trust of the United Kingdom, wanted to revive advertisement sales and transform its business by deploying a cost-effective Customer Relationship...
Provided by Microsoft
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Case Studies
Replacing CRM System Generates Large Savings and New Efficiencies for Green Company
Jan 2012
Safety-Kleen Systems used several technologies, including Salesforce.com, to manage customer relationships and sales. Because of high licensing costs, employees outside of the sales force lacked...
Provided by Microsoft
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Case Studies
Leading Charter School Organization Uses CRM System to Facilitate Effective Learning
Apr 2012
National Heritage Academies (NHA), one of the largest charter school organizations in the United States, makes innovative use of technology to drive student achievement and ensure that classroom...
Provided by Microsoft
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Case Studies
Emergency Telemedicine Provider Saves Lives Every Day by Using Clinical CRM System
Feb 2012
Specialists On Call (SOC) is the largest provider of emergency telemedicine consultations to US hospitals, giving them immediate access to highly trained neurologists over the Internet. To grow...
Provided by Microsoft
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Case Studies
Healthcare Provider Optimizes Call Center by Using CRM Solution, Improves Service
Jan 2012
Centene Corporation provides managed care and specialty healthcare in the United States. Coinciding with recent expansion, company leaders at Centene wanted to drive operational efficiencies and...
Provided by Microsoft
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Whitepapers
Corporate Strategy Optimization for Dutch Notaries With the Use of IT
Nov 2011
This research provides new insight in the application of IT to optimize the corporate strategy of notaries in the Netherlands. Since the forced liberalization of prices and the freedom of...
Provided by Dynamic Publishers
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Whitepapers
An Agent-Based Framework for Cooperation in Supply Chain
Sep 2012
Supply Chain coordination has become a critical success factor for Supply Chain management (SCM) and effectively improving the performance of organizations in various industries. Companies are...
Provided by Cornell University
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Whitepapers
An Intelligent Supply Chain Management System to Enhance Collaboration in Textile Industry
Dec 2011
The recent challenge in textile supply chain management is the development of collaboration network which accommodates diverse concerns of various participants while explicitly recognizing...
Provided by Science and Development Network (SciDev.Net)
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Whitepapers
Integrating Lean Six Sigma and Supply Chain Practices for Improving the Supply Chain Performance
May 2012
This paper describes the fusion of Lean and Six Sigma is required to achieve the fastest rate of improvement in quality, cost, delivery and process speed. By combining Lean and Six Sigma it is...
Provided by The Interscience Research Network (IRNet)
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Whitepapers
Data Mining Application in Management Studies
Feb 2012
Despite the importance of data mining techniques to Customer Relationship Management (CRM), there is a lack of a comprehensive literature review and a classification scheme for it. This is the...
Provided by International forum of researchers Students and Academician
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Whitepapers
Study of Supply Chain Based on Agent and Multi-Behavior Agent Model
Jan 2011
In today's industrial context, competitiveness is closely associated to supply chain performance. Coordination between business units is essential to increase this performance, In order to produce...
Provided by International forum of researchers Students and Academician
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Whitepapers
A Soft Computing Platform for Minimizing the Bullwhip Effect
Oct 2011
An unmanaged supply chain is not inherently stable. The bullwhip effect occurs when the demand order variability's in the supply chain are amplified as they moved up the supply chain. Distorted...
Provided by Interscience Open Access Journals
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Whitepapers
Optimized Way to Uncover Promising Customer Deeds Using CMAR
May 2012
By the disappearance of idyllic customer relationship and uninhibited bitterness in the nuptial and worldwide business, the Customer Relationship Management (CRM) has fully fledged to be topics of...
Provided by International Journal of Advanced Research in Computer Engineering & Technology
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Whitepapers
Call Routing in Contact Center
Aug 2010
Now a day companies uses the contact center to provide service to customer. One of the important challenges of today contact center solution is to align the customer to the most appropriate agent...
Provided by Interscience Open Access Journals
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Whitepapers
Call Centers: A Gateway for Social Engineers to Access Your Company's Most Sensitive Information
May 2012
In its most basic form, social engineering is the act of manipulating someone into doing something they normally would not do. For the authors' purposes, they will consider social engineering the...
Provided by TraceSecurity
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Case Studies
Johnson Controls Reduces Supply Chain Spend With IBM ILOG LogicNet Plus
Jun 2012
Johnson Controls Power Solutions delivers batteries to its customer. They were looking for a supply chain management solution that would allow it to make informed decisions quickly, while...
Provided by IBM
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White Papers
Overview of Green Supply Chain Management: Operation and Environmental Impact at Different Stages of the Supply Chain
Feb 2012
This paper emphasizes upon the application of Supply Chain Management and adding the 'Green' component to it so as to stress upon the need of environment friendly systems. The growing importance...
Provided by International Journal of Engineering and Advanced Technology (IJEAT)
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Case Studies
Deal Logging and Client Information Tracking System
Feb 2009
Global Corporate Finance Business Management of a leading global bank. Their challenges are the client information tracking, deal logging, revenue tracking, conflict management support, business...
Provided by LUXOFT
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White Papers
Supply Chain Coordination Under Return Policy with Asymmetric Information About Cost of Reverse Logistics Operations
Sep 2011
In this paper, the authors study return policy and supply chain coordination in a channel of one supplier and one retailer. The paper assumes that unsold merchandise should been refunded to the...
Provided by Academy Publisher
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White Papers
The Total Entropy Model of Fractal Supply Chain Network System
Nov 2011
It is pointed out that the entropies of structure, information and the effectiveness entropy between knowledge and organization structure are main entropy sources of supply chain network in this...
Provided by Academy Publisher
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White Papers
Visualization Framework for Container Supply Chain by Information Acquisition and Presentation Technologies
Nov 2010
The purpose of this paper is to propose a visualization framework for container supply chain by modern information technologies. The concept of container supply chain is studied. The approaches of...
Provided by Academy Publisher
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White Papers
Methodology of Fuzzy Linear Symmetrical Bi-level Programming and its Application in Supply Chain Management
Jan 2011
Fuzzy linear symmetrical bi-level programming is the most extensive problem in multi-level programming. A new method based on tolerance degree has been introduced in this paper. The method mainly...
Provided by Academy Publisher
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White Papers
Research on Integrated Information Platform of Agricultural Supply Chain Management Based on Internet of Things
May 2011
In recent years, accidents in food quality & safety frequently occur, and more and more people have begun to think highly of food quality & safety and encourage food producers to be able to trace...
Provided by Academy Publisher
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White Papers
Research on Selection of Cooperation Partners in Supply Chain of Agricultural Products Based on IL-WGA
Nov 2011
This paper proposes the index system for the selection and evaluation of cooperation partners in the supply chain of agricultural products, and based on IL-WGA operators, the selection and...
Provided by Academy Publisher
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White Papers
A Multiagent Conceptulization for Supply-Chain Management
Jan 2011
In Global world there is a huge network consisting by different companies for their suppliers, warehouses, distribution centers, retailers, with the help of these entities any organization...
Provided by Gurgaon Institute of Technology & Management
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White Papers
Ad-Subsidized Customer Retention: Strategies for the 72 Hour Retention Window
Jun 2011
Over the past decade the Mobile Industry has grown by leaps and bounds. While it continues to do so in the emerging economies, the growth rates in the developed economies have reached a plateau...
Provided by XIUS
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White Papers
A Combined Fuzzy Decision Making Approach to Supply Chain Risk Assessment
Jan 2010
Many firms implemented various initiatives such as outsourced manufacturing which could make a Supply Chain (SC) more vulnerable to various types of disruptions. So managing risk has become a...
Provided by Shahed University
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White Papers
Achieving Robustness Objectives Within a Supply Chain by Means of Reliability Allocation
May 2009
Supply chain is regarded as a complex system that consists of suppliers, manufacturers, vendors and logistics service providers. Robustness is the main target in supply chain management. In recent...
Provided by Academy Publisher
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Case Studies
Improving Export Competitiveness With Smarter Supply Chain Management
Apr 2011
Grupo Modelo, one of Mexico's largest beer companies, had established a goal to have export sales surpass national sales. To meet its goal of having export sales exceed domestic sales in Mexico,...
Provided by IBM
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White Papers
Using Degree of Adaptive (DOA) Model for Partner Selection in Supply Chain
Jun 2009
In order to reduce cost, increase quality, and for timely supply, production systems have considerably taken the advantages of supply chain management and these advantages are also competitive....
Provided by Islamic Azad University
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White Papers
A Conceptual Framework for Supply Chain Coordination in Fuzzy Environment
Nov 2009
Supply chain management is concerned with the coordination of material, information and financial flows within and across often legally separated organizational units. With the recent advances in...
Provided by JATIT
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White Papers
Using a Max-Min Approach to Evaluate the Performance of a Supply Cluser Network
Mar 2009
With the increase in the number of studies on supply chain management practices and their application, many studies have proposed methodologies that can be used by manufacturers to evaluate...
Provided by JATIT
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White Papers
The Implementation of Agent-Based Complaint Management System
May 2008
Complaint Management System is a system to enable customers channel the issues about the organization for immediate action. Thus responsive complaint system is essential for the organization to...
Provided by Universiti Putra Malaysia
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Case Studies
West Interactive Reconnects With Customers
Sep 2010
West Interactive Corporation gathers and analyzes data from multiple channels, including Interactive Voice Response (IVR) systems, call center agents and survey results. The company wants to...
Provided by IBM
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Podcasts
Microsoft Dynamics CRM or Microsoft Dynamics NAV CRM, Which Is the Best Fit?
Feb 2011
Does one have questions as to which Microsoft Customer Relationship Management (CRM) solution to use in the company? The attendees of this podcast learn about Microsoft Dynamics CRM and Microsoft...
Provided by Microsoft
-
White Papers
A New Supply Chain
Jan 2009
The global trade industry is changing at a faster pace than ever before. But contrary to what many think, the driving force behind these changes is not only the threat of terrorism: the driving...
Provided by VISCO
-
Case Studies
State Government Adapts CRM Platform to Roll Out Efficient Law-Enforcement Tool
Jun 2009
The North Carolina Department of Crime Control and Public Safety works tirelessly to reduce crime, enhance public safety, and assist citizens throughout North Carolina. The North Carolina...
Provided by Microsoft
-
Whitepapers
How to... Implement Business Scenarios for Customer Loyalty Management
Aug 2004
Customer Loyalty Management is an important business scenario within Customer Relationship Management. It is of particular importance when businesses deal with consumers ("Business to Consumer...
Provided by SAP
-
White Papers
Avaya's Approach to Next Generation 911
Jun 2009
This Avaya white paper will highlight how the public safety answering point can be transformed with advanced call center technologies that can achieve interoperability, accommodate the addition of...
Provided by Avaya
-
Case Studies
Garmin International Inc. Improves Demand Management System Uptime by 40%
Aug 2009
Garmin International Inc. wanted to replace legacy demand management application, that was due to retire, with a next-generation solution and streamline application administration with a more...
Provided by Oracle
-
Case Studies
Allianz Belgium Boosts Distribution Relationship Management of Brokers
Jul 2009
Leading insurer Allianz Belgium wanted to improve its distribution relationship management with the brokers who sell its insurance products while boosting the quality of information and reducing...
Provided by Microsoft
-
Case Studies
Baw Baw Shire Council Develops a Complete Constituent Relationship Management Solution
Jun 2009
Located in Victoria, Baw Baw Shire Council employs 300 people, including an IT team of six, servicing a population of about 40,000 spread across 4000 square kilometers. Baw Baw Shire Council...
Provided by Microsoft
-
White Papers
Solutions Supporting Environmentally Conscious Business
Jan 2009
The corporate world has become environmentally active to comply with regulations and meet voluntary targets. In Europe, regulations concerning chemical materials in products have been stepped up,...
Provided by Fujitsu
-
Case Studies
Verigy Ltd. Accelerates Sales Forecasting and Streamlines the Supply Chain
Jun 2009
Verigy Ltd. provides advanced semiconductor test systems and solutions used by leading companies worldwide in design validation, characterization, and high volume manufacturing tests. It needed to...
Provided by Oracle
-
Case Studies
The Portuguese Municipality of Matosinhos Links Back-Office Data With Online Service Delivery to Make Life Easier for Citizens and Civil Servants
Sep 2009
The project to improve city services became known as SIMPLIFE (Simplify). The main goal was to see what motivated the citizens to go to the city hall. The author identified over 2,000 different...
Provided by Microsoft
-
Case Studies
On-Demand CRM Offering Expands Customer Base, Wins More Business, Adds to Bottom Line
Sep 2009
Project Hosts discovered that there was demand for a better Customer Relationship Management (CRM) solution than was available from its competitors, such as Salesforce.com. Essentially, companies...
Provided by Microsoft
-
Case Studies
An Affordable, Highly Customizable CRM Solution for Windows-Based Servers
Aug 2009
Customer Relationship Management (CRM) software has evolved. It is no longer just a sales and lead-generation tool, but is taking on a new role as a back-office platform. The CRM is becoming the...
Provided by Microsoft
-
Case Studies
Nonprofit Agency Implements Case Management Solution to Better Protect Children
Sep 2009
In 2008, the nonprofit group Child Focus processed 109,971 calls to its hot line. To manage the resulting information, reports, child cases, and partner contact information, employees used a...
Provided by Microsoft
-
White Papers
Microsoft Dynamics CRM 4.0: Optimizing and Maintaining Performance - Version 2.0
Jun 2009
This white paper is intended to complement, rather than replace, existing resources that are specific to optimizing and maintaining the components that make up a MS Dynamics CRM implementation. To...
Provided by Microsoft
-
Case Studies
Roche Brasil Integrates Information From Clients Into Single System to Improve Management
Sep 2009
Roche wanted to strengthen leadership in Latin America's pharmaceutical industry and align with the company's global corporate strategy, emphasizing consistent customer experiences regardless of...
Provided by Oracle
-
Case Studies
CRM System Streamlines Sales Process for Electrical Services Provider
Sep 2009
Norfolk Electrical & Communications (E&C) is a division of Norfolk Group Limited, a building and engineering services provider based in Australia and New Zealand. The division acts as an...
Provided by Microsoft
-
Case Studies
Financial Advisory Firm Uses xRM to Speed New Services to Market
Sep 2009
CAPTRUST Financial Advisors is carving out a growing niche as a specialized investment advisory firm for companies and affluent individuals. CAPTRUST needed to differentiate itself through unique...
Provided by Microsoft
-
Case Studies
EDS' End-to-End Plan Paves the Way for Greater Enterprisewide Visibility
Sep 2007
Company executives wanted to emphasize profitable growth and determined that if the company was going to achieve its aggressive targets, it needed to transform its business. Specifically, the...
Provided by Hewlett-Packard (HP)
-
Whitepapers
Challenging the economic downturn
Nov 2009
HOW CAN BUSINESSES MAXIMISE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TO CONTAIN COSTS AND IMPROVE SERVICES? This Vodafone white paper looks at how careful investment in CRM can underpin a strategy...
Provided by Vodafone
-
Case Studies
BlueCross BlueShield of North Carolina Improves Service to Members and Applicants
Nov 2009
Blue Cross Blue Shield of North Carolina (BCBSNC) wanted to enable individual customers to get a rate quote and purchase insurance online, 24 hours a day and increase efficiency and enable faster...
Provided by Oracle
-
Case Studies
Luxury Cruise Operator Boosts Productivity by 400 Percent, Gains Substantial Savings
Nov 2009
New York - based Travel Dynamics International (TDI) specializes in operating luxury cruises to exotic destinations designed to provide passengers with culturally enriching experiences. The...
Provided by Microsoft
-
Case Studies
RE/MAX Ontario-Atlantic Centralizes Critical Business Data Using Dynamics CRM
Nov 2009
RE/MAX Ontario-Atlantic Canada Inc. is a leading real estate organization in Canada with more than 8,300 sales associates and 330 offices. The company has aggressive growth targets and was looking...
Provided by Microsoft
-
Case Studies
Leading Gym Jumps to Improve Customer Service and Marketing ROI Measurement
Aug 2008
Les Mills has been New Zealand's leading gym since it was first established in 1968 by a New Zealand Olympian, Les Mills. With 10 clubs around the country and around 46,000 members, it is one of...
Provided by Microsoft
-
Case Studies
Extensive Business Reach and a Paperless Office With the Help of Microsoft Dynamics CRM
Aug 2008
Absolute Insurance is a full-service, independent insurance brokerage that wanted to streamline data and customer management to enable its mobile advisers to work remotely without needing to carry...
Provided by Microsoft
-
Case Studies
Telecommunications Provider Develops Sales Channel Quickly With Flexible Solution
Dec 2009
Vodafone needed to develop a reliable, easy-to-use sales channel to streamline orders sent to its sales staff from a large network of independent agents. Being a mission-critical part of the...
Provided by Microsoft
-
Case Studies
Hard Rock Handles Increased E-Mail and Call Volume Without Adding Staff by Using CRM
Nov 2009
Hard Rock International operates restaurants, hotels, casinos, and concert venues around the world where guests can view the world's greatest collection of music memorabilia. The group lacked...
Provided by Microsoft
-
Case Studies
Air System Components Inc. Improves Service Response Times With Hosted CRM Solution
Dec 2009
Air System Components Inc. (ASC) wanted to provide an integrated and highly available system to manage service quality and ultimately improve customer satisfaction and replace a manual,...
Provided by Oracle
-
White Papers
Presence: Empowering Customer Care
Apr 2009
This white paper, intended for business decision makers, describes how organizations and businesses can harness the power of presence to improve their customer care. Scenarios like these are...
Provided by Cisco Systems
-
White Papers
Easily Identify New Customers - Easily Import Them Into Your CRM
Nov 2009
It has never been easier to generate new qualified leads. All around the world! Search with Google local search for keywords, limit one's search results to cities, regions or countries, choose the...
Provided by Fellow Consulting
-
White Papers
Customer-Centric CRM: Fully Optimizing CRM
Sep 2004
Customers, after all, are your most important assets. Discover how to rethink your CRM processes from the outside in, and evolve your current CRM projects around a customer centric strategy. This...
Provided by RightNow Technologies
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Case Studies
China Europe International Business School Increases Revenue 25% With New CRM System
Dec 2009
Increasing competition from universities and private colleges has made it more challenging to boost enrollments. CEIBS realized it needed to invest more resources to cater to the needs of...
Provided by Oracle
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Case Studies
Microsoft Axapta Keeps Cosmo on Top of Business Growth and Change
Dec 2009
Expanding from athletic shoe linings into new market segments, garment accessory leader Cosmo has tripled its income over the past two years. To manage this continuing growth and maintain its...
Provided by Microsoft
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Webcasts
Save 10-20% of Your IT Budget With IT Supply Chain Management
Sep 2009
Even the most successful Asset Management customers may be missing an opportunity to save 5% or more of total vendor spend by centralizing vendor relationship information, managing vendor...
Provided by BMC Software
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Case Studies
New Zealand Ministry Delivers Diverse Business Solutions With xRM Application Platform Layer
Dec 2009
The New Zealand Ministry of Economic Development (MED) is made up of many branches and departments, each with its own unique goals, processes, and datasets. In an effort to manage data more...
Provided by Microsoft
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Webcasts
Sun Systems for Siebel CRM Professional Edition
Jan 2010
Make the IT department's job easier. With Sun Systems for Siebel CRM Professional Edition, midsize companies can easily and cost-effectively deploy a CRM system in less than three hours. The...
Provided by Sun Microsystems
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Webcasts
How to Reduce CRM Infrastructure Sprawl: A Technical Guide to Consolidating Oracle Siebel CRM 8
Jan 2010
How to deliver the solutions the users are clamoring for while reducing the costs and footprint of the ever-expanding Oracle Siebel CRM 8 requirements? The presenters of this webcast will...
Provided by Sun Microsystems
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Webcasts
Momentum Webcast: Learn How Microsoft Dynamics CRM Online Plus BPOS Deliver Greater Value (Level 100)
Jan 2010
The attendee of this webcast learns more about the Microsoft cloud computing strategy. The presenter of this webcast focuses on two solutions from Microsoft Online Services, the Microsoft Business...
Provided by Microsoft
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Case Studies
New Zealand Ministry Delivers Diverse Business Solutions With the xRM Application Platform Framework
Jan 2010
With the Microsoft Dynamics CRM business management solution already in use within the New Zealand Ministry of Economic Development (MED), it became clear that it offered a framework that could be...
Provided by Microsoft
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Case Studies
USDA Accelerates Reporting by 80 Percent, Improves Operations Management With CRM Solution
Jan 2010
The Risk Management Agency (RMA) of the United States Department of Agriculture provides insurance to help preserve the economic stability of America's farmers and ranchers. The organization sets...
Provided by Microsoft
