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customer management
(312 results)Search the Library
Mission Statement
TechRepublic's ITPapers is the Web's largest library of free technical IT white papers, webcasts, and case studies. Covering IT categories including Data Management, IT Management, Networking, Communications, Enterprise Applications, Storage, Security and much more, TechRepublic's White Paper Directory is the best source for technical white papers and IT information.
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Webcasts
IT Governance: Vendor Relationship Management - Vendor or Partner?
Aug 2007
Business cannot be conducted without them. Does it call them "Supplier" or "Vendor" or "Partner?" It is not just a matter of semantics. The distinction determines how much business value is...
Provided by SAS Institute
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White Papers
Customer-Centric CRM: Fully Optimizing CRM
Sep 2004
Customers, after all, are your most important assets. Discover how to rethink your CRM processes from the outside in, and evolve your current CRM projects around a customer centric strategy. This...
Provided by RightNow Technologies
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White Papers
How to... Implement Business Scenarios for Customer Loyalty Management
Aug 2004
Customer Loyalty Management is an important business scenario within Customer Relationship Management. It is of particular importance when businesses deal with consumers ("Business to Consumer...
Provided by SAP
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White Papers
Making Sales Force Automation Work ...A Step-by-Step Approach
Sep 2007
The successful implementation of a Sales Force Automation process is a project requiring much more than just the right software packages suite. Since Sales Force Automation or SFA serves various...
Provided by KappaWest
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Case Studies
Turkish Bank Uses SAP CRM to Manage Multichannel Customer Queries
Mar 2009
Turkey - based Akbank T.A.S wanted to handle a total of 1 million customer complaints, disputes, and suggestions annually - quickly and cost-effectively also they wanted to manage multiple...
Provided by SAP
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White Papers
Creating a Training Strategy and Evaluating Effectiveness
Jan 2009
The following are essential elements of an effective training strategy: Alignment with organizational and call center objectives: Training initiatives must be tied to overall organizational and...
Provided by UBM Medica
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White Papers
A New Supply Chain
Jan 2009
The global trade industry is changing at a faster pace than ever before. But contrary to what many think, the driving force behind these changes is not only the threat of terrorism: the driving...
Provided by VISCO
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Case Studies
State Government Adapts CRM Platform to Roll Out Efficient Law-Enforcement Tool
Jun 2009
The North Carolina Department of Crime Control and Public Safety works tirelessly to reduce crime, enhance public safety, and assist citizens throughout North Carolina. The North Carolina...
Provided by Microsoft
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White Papers
Avaya's Approach to Next Generation 911
Jun 2009
This Avaya white paper will highlight how the public safety answering point can be transformed with advanced call center technologies that can achieve interoperability, accommodate the addition of...
Provided by Avaya
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Case Studies
Jaffer Business Systems Cuts Service Delivery Time to Customers by 25% Using CRM System
Jul 2009
In 1982, Jaffer Brothers established Jaffer Business Systems to provide information technology solutions to client companies. With clients increasingly demanding the ability to slice, dice, and...
Provided by Oracle
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Case Studies
Garmin International Inc. Improves Demand Management System Uptime by 40%
Aug 2009
Garmin International Inc. wanted to replace legacy demand management application, that was due to retire, with a next-generation solution and streamline application administration with a more...
Provided by Oracle
-
Case Studies
Allianz Belgium Boosts Distribution Relationship Management of Brokers
Jul 2009
Leading insurer Allianz Belgium wanted to improve its distribution relationship management with the brokers who sell its insurance products while boosting the quality of information and reducing...
Provided by Microsoft
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Case Studies
Baw Baw Shire Council Develops a Complete Constituent Relationship Management Solution
Jun 2009
Located in Victoria, Baw Baw Shire Council employs 300 people, including an IT team of six, servicing a population of about 40,000 spread across 4000 square kilometers. Baw Baw Shire Council...
Provided by Microsoft
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White Papers
Solutions Supporting Environmentally Conscious Business
Jan 2009
The corporate world has become environmentally active to comply with regulations and meet voluntary targets. In Europe, regulations concerning chemical materials in products have been stepped up,...
Provided by Fujitsu
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Case Studies
Verigy Ltd. Accelerates Sales Forecasting and Streamlines the Supply Chain
Jun 2009
Verigy Ltd. provides advanced semiconductor test systems and solutions used by leading companies worldwide in design validation, characterization, and high volume manufacturing tests. It needed to...
Provided by Oracle
-
Case Studies
The Portuguese Municipality of Matosinhos Links Back-Office Data With Online Service Delivery to Make Life Easier for Citizens and Civil Servants
Sep 2009
The project to improve city services became known as SIMPLIFE (Simplify). The main goal was to see what motivated the citizens to go to the city hall. The author identified over 2,000 different...
Provided by Microsoft
-
Case Studies
On-Demand CRM Offering Expands Customer Base, Wins More Business, Adds to Bottom Line
Sep 2009
Project Hosts discovered that there was demand for a better Customer Relationship Management (CRM) solution than was available from its competitors, such as Salesforce.com. Essentially, companies...
Provided by Microsoft
-
Case Studies
An Affordable, Highly Customizable CRM Solution for Windows-Based Servers
Aug 2009
Customer Relationship Management (CRM) software has evolved. It is no longer just a sales and lead-generation tool, but is taking on a new role as a back-office platform. The CRM is becoming the...
Provided by Microsoft
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Case Studies
Nonprofit Agency Implements Case Management Solution to Better Protect Children
Sep 2009
In 2008, the nonprofit group Child Focus processed 109,971 calls to its hot line. To manage the resulting information, reports, child cases, and partner contact information, employees used a...
Provided by Microsoft
-
White Papers
Microsoft Dynamics CRM 4.0: Optimizing and Maintaining Performance - Version 2.0
Jun 2009
This white paper is intended to complement, rather than replace, existing resources that are specific to optimizing and maintaining the components that make up a MS Dynamics CRM implementation. To...
Provided by Microsoft
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Case Studies
Asian Paints enables growth through improved planning
Oct 2009
Asian Paints is India's largest paint company and is ranked among the top 10 decorative coatings companies in the world. When the company needed a competitive edge in the challenging Indian...
Provided by i2 Technologies
-
Case Studies
Roche Brasil Integrates Information From Clients Into Single System to Improve Management
Sep 2009
Roche wanted to strengthen leadership in Latin America's pharmaceutical industry and align with the company's global corporate strategy, emphasizing consistent customer experiences regardless of...
Provided by Oracle
-
Case Studies
CRM System Streamlines Sales Process for Electrical Services Provider
Sep 2009
Norfolk Electrical & Communications (E&C) is a division of Norfolk Group Limited, a building and engineering services provider based in Australia and New Zealand. The division acts as an...
Provided by Microsoft
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Case Studies
Financial Advisory Firm Uses xRM to Speed New Services to Market
Sep 2009
CAPTRUST Financial Advisors is carving out a growing niche as a specialized investment advisory firm for companies and affluent individuals. CAPTRUST needed to differentiate itself through unique...
Provided by Microsoft
-
Case Studies
EDS' End-to-End Plan Paves the Way for Greater Enterprisewide Visibility
Sep 2007
Company executives wanted to emphasize profitable growth and determined that if the company was going to achieve its aggressive targets, it needed to transform its business. Specifically, the...
Provided by Hewlett-Packard (HP)
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White Papers
Challenging the economic downturn
Nov 2009
HOW CAN BUSINESSES MAXIMISE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TO CONTAIN COSTS AND IMPROVE SERVICES? This Vodafone white paper looks at how careful investment in CRM can underpin a strategy...
Provided by Vodafone
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Case Studies
BlueCross BlueShield of North Carolina Improves Service to Members and Applicants
Nov 2009
Blue Cross Blue Shield of North Carolina (BCBSNC) wanted to enable individual customers to get a rate quote and purchase insurance online, 24 hours a day and increase efficiency and enable faster...
Provided by Oracle
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Case Studies
Luxury Cruise Operator Boosts Productivity by 400 Percent, Gains Substantial Savings
Nov 2009
New York - based Travel Dynamics International (TDI) specializes in operating luxury cruises to exotic destinations designed to provide passengers with culturally enriching experiences. The...
Provided by Microsoft
-
Case Studies
RE/MAX Ontario-Atlantic Centralizes Critical Business Data Using Dynamics CRM
Nov 2009
RE/MAX Ontario-Atlantic Canada Inc. is a leading real estate organization in Canada with more than 8,300 sales associates and 330 offices. The company has aggressive growth targets and was looking...
Provided by Microsoft
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Case Studies
Leading Gym Jumps to Improve Customer Service and Marketing ROI Measurement
Aug 2008
Les Mills has been New Zealand's leading gym since it was first established in 1968 by a New Zealand Olympian, Les Mills. With 10 clubs around the country and around 46,000 members, it is one of...
Provided by Microsoft
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Case Studies
Extensive Business Reach and a Paperless Office With the Help of Microsoft Dynamics CRM
Aug 2008
Absolute Insurance is a full-service, independent insurance brokerage that wanted to streamline data and customer management to enable its mobile advisers to work remotely without needing to carry...
Provided by Microsoft
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Case Studies
Telecommunications Provider Develops Sales Channel Quickly With Flexible Solution
Dec 2009
Vodafone needed to develop a reliable, easy-to-use sales channel to streamline orders sent to its sales staff from a large network of independent agents. Being a mission-critical part of the...
Provided by Microsoft
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Case Studies
Hard Rock Handles Increased E-Mail and Call Volume Without Adding Staff by Using CRM
Nov 2009
Hard Rock International operates restaurants, hotels, casinos, and concert venues around the world where guests can view the world's greatest collection of music memorabilia. The group lacked...
Provided by Microsoft
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Case Studies
Air System Components Inc. Improves Service Response Times With Hosted CRM Solution
Dec 2009
Air System Components Inc. (ASC) wanted to provide an integrated and highly available system to manage service quality and ultimately improve customer satisfaction and replace a manual,...
Provided by Oracle
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White Papers
Presence: Empowering Customer Care
Apr 2009
This white paper, intended for business decision makers, describes how organizations and businesses can harness the power of presence to improve their customer care. Scenarios like these are...
Provided by Cisco Systems
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White Papers
Easily Identify New Customers - Easily Import Them Into Your CRM
Nov 2009
It has never been easier to generate new qualified leads. All around the world! Search with Google local search for keywords, limit one's search results to cities, regions or countries, choose the...
Provided by Fellow Consulting
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Case Studies
China Europe International Business School Increases Revenue 25% With New CRM System
Dec 2009
Increasing competition from universities and private colleges has made it more challenging to boost enrollments. CEIBS realized it needed to invest more resources to cater to the needs of...
Provided by Oracle
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Case Studies
Microsoft Axapta Keeps Cosmo on Top of Business Growth and Change
Dec 2009
Expanding from athletic shoe linings into new market segments, garment accessory leader Cosmo has tripled its income over the past two years. To manage this continuing growth and maintain its...
Provided by Microsoft
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Webcasts
Save 10-20% of Your IT Budget With IT Supply Chain Management
Sep 2009
Even the most successful Asset Management customers may be missing an opportunity to save 5% or more of total vendor spend by centralizing vendor relationship information, managing vendor...
Provided by BMC Software
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Case Studies
New Zealand Ministry Delivers Diverse Business Solutions With xRM Application Platform Layer
Dec 2009
The New Zealand Ministry of Economic Development (MED) is made up of many branches and departments, each with its own unique goals, processes, and datasets. In an effort to manage data more...
Provided by Microsoft
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Case Studies
Deal Logging and Client Information Tracking System
Feb 2009
Global Corporate Finance Business Management of a leading global bank. Their challenges are the client information tracking, deal logging, revenue tracking, conflict management support, business...
Provided by LUXOFT
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White Papers
Supply Chain Coordination Under Return Policy with Asymmetric Information About Cost of Reverse Logistics Operations
Sep 2011
In this paper, the authors study return policy and supply chain coordination in a channel of one supplier and one retailer. The paper assumes that unsold merchandise should been refunded to the...
Provided by Academy Publisher
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White Papers
The Total Entropy Model of Fractal Supply Chain Network System
Nov 2011
It is pointed out that the entropies of structure, information and the effectiveness entropy between knowledge and organization structure are main entropy sources of supply chain network in this...
Provided by Academy Publisher
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White Papers
Visualization Framework for Container Supply Chain by Information Acquisition and Presentation Technologies
Nov 2010
The purpose of this paper is to propose a visualization framework for container supply chain by modern information technologies. The concept of container supply chain is studied. The approaches of...
Provided by Academy Publisher
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White Papers
Methodology of Fuzzy Linear Symmetrical Bi-level Programming and its Application in Supply Chain Management
Jan 2011
Fuzzy linear symmetrical bi-level programming is the most extensive problem in multi-level programming. A new method based on tolerance degree has been introduced in this paper. The method mainly...
Provided by Academy Publisher
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White Papers
Research on Integrated Information Platform of Agricultural Supply Chain Management Based on Internet of Things
May 2011
In recent years, accidents in food quality & safety frequently occur, and more and more people have begun to think highly of food quality & safety and encourage food producers to be able to trace...
Provided by Academy Publisher
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White Papers
Research on Selection of Cooperation Partners in Supply Chain of Agricultural Products Based on IL-WGA
Nov 2011
This paper proposes the index system for the selection and evaluation of cooperation partners in the supply chain of agricultural products, and based on IL-WGA operators, the selection and...
Provided by Academy Publisher
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White Papers
A Multiagent Conceptulization for Supply-Chain Management
Jan 2011
In Global world there is a huge network consisting by different companies for their suppliers, warehouses, distribution centers, retailers, with the help of these entities any organization...
Provided by Gurgaon Institute of Technology & Management
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White Papers
Ad-Subsidized Customer Retention: Strategies for the 72 Hour Retention Window
Jun 2011
Over the past decade the Mobile Industry has grown by leaps and bounds. While it continues to do so in the emerging economies, the growth rates in the developed economies have reached a plateau...
Provided by XIUS
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White Papers
A Combined Fuzzy Decision Making Approach to Supply Chain Risk Assessment
Jan 2010
Many firms implemented various initiatives such as outsourced manufacturing which could make a Supply Chain (SC) more vulnerable to various types of disruptions. So managing risk has become a...
Provided by Shahed University
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White Papers
Achieving Robustness Objectives Within a Supply Chain by Means of Reliability Allocation
May 2009
Supply chain is regarded as a complex system that consists of suppliers, manufacturers, vendors and logistics service providers. Robustness is the main target in supply chain management. In recent...
Provided by Academy Publisher
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Case Studies
Improving Export Competitiveness With Smarter Supply Chain Management
Apr 2011
Grupo Modelo, one of Mexico's largest beer companies, had established a goal to have export sales surpass national sales. To meet its goal of having export sales exceed domestic sales in Mexico,...
Provided by IBM
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White Papers
Using Degree of Adaptive (DOA) Model for Partner Selection in Supply Chain
Jun 2009
In order to reduce cost, increase quality, and for timely supply, production systems have considerably taken the advantages of supply chain management and these advantages are also competitive....
Provided by Islamic Azad University
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White Papers
A Conceptual Framework for Supply Chain Coordination in Fuzzy Environment
Nov 2009
Supply chain management is concerned with the coordination of material, information and financial flows within and across often legally separated organizational units. With the recent advances in...
Provided by JATIT
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White Papers
Using a Max-Min Approach to Evaluate the Performance of a Supply Cluser Network
Mar 2009
With the increase in the number of studies on supply chain management practices and their application, many studies have proposed methodologies that can be used by manufacturers to evaluate...
Provided by JATIT
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White Papers
The Implementation of Agent-Based Complaint Management System
May 2008
Complaint Management System is a system to enable customers channel the issues about the organization for immediate action. Thus responsive complaint system is essential for the organization to...
Provided by Universiti Putra Malaysia
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Case Studies
West Interactive Reconnects With Customers
Sep 2010
West Interactive Corporation gathers and analyzes data from multiple channels, including Interactive Voice Response (IVR) systems, call center agents and survey results. The company wants to...
Provided by IBM
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Case Studies
Electro-Motive Diesel Implements a CRM Sales Module With the Support of TCS
May 2011
Today it is almost impossible for a large organization to survive without considering the needs and expectations of its customers through a Customer Relationship Management (CRM) system....
Provided by Tata Consultancy Services
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Case Studies
TCS Assist HP Inc (Palm GBU) to Gain Insights Into Its Developer and Customer Relationships
Nov 2010
The growth of the smartphone industry has unleashed a new market for application development, and smartphone manufacturers like Palm wished to nurture this development community and forge...
Provided by Tata Consultancy Services
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White Papers
A General Simulation Framework for Supply Chain Modeling: State of the Art and Case Study
Mar 2010
Nowadays there is a large availability of discrete event simulation software that can be easily used in different domains: from industry to supply chain, from healthcare to business management,...
Provided by University of Calabria
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White Papers
Multi-Agent System Interaction in Integrated SCM
Oct 2009
Coordination between organizations on strategic, tactical and operation levels leads to more effective and efficient supply chains. Supply chain management is increasing day by day in modern...
Provided by Banasthali University
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White Papers
An Empirical Analysis on the Operational Efficiency of CRM Call Centers in Korea
Dec 2007
As CRM has come into the spotlight, call center, which is at the cutting edge of CRM strategy, is newly spotlighted as an important communication channel of relationship between company and...
Provided by Pusan National University
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White Papers
Case-Based Reasoning System for Prediction of Collaboration Level Using Balanced Scorecard: A Dyadic Approach Form Distributing and Manufacturing Companies
Sep 2006
A decision support for forecasting of collaboration level of Supply Chain Management (SCM) has attracted lots of important decision making in the SCM managers and Chief Executive Officers (CEOs)....
Provided by Sangji University
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White Papers
Research of Chaotic SVM With Incorporated Intelligence Algorithm Forecasting Model in SCM
Oct 2006
Forecasting activities are widely performed in the various areas of supply chains for predicting important Supply Chain Management (SCM) measurements such as demand volume in order management,...
Provided by International Journal of Computer Science and Network Security
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White Papers
A Model Predictive Control and Time Series Forecasting Framework for Supply Chain Management
Jun 2009
Model Predictive Control has been previously applied to supply chain problems with promising results; however hitherto proposed systems possessed no information on future demand. A forecasting...
Provided by National Technical University of Athens
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White Papers
An Agent-Based Reverse Pricing Model for Reducing Bullwhip Effect in Supply Chains
Oct 2007
This paper addresses the problem of increasing order variances in multi-tier supply chains. The majority of current approaches for reducing this problem, namely the bullwhip effect, rely on...
Provided by University of Hohenheim
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White Papers
Developing Approaches of Supply Chain Management Systems of Enterprises in Pakistan
Jul 2008
This paper identifies the problems of pakistani enterprises concerning supply chain networks and orders solutions to improving its overall performance and competitiveness. Seldom, a non-trivial...
Provided by Harbin Institute of Technology
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White Papers
A SCOR Reference Model of the Supply Chain Management System in an Enterprise
Jul 2008
State-of-the-art supply chain management systems can be obtained from the supply chain operations reference-model for business applications, advancement and practices. Problematic management...
Provided by Harbin Institute of Technology
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White Papers
Aberdeen Group-Financial Planning, Budgeting, and Forecasting WP
Apr 2011
When the economy slows, many businesses react by retrenching and cutting costs in order to weather the downturn. While such cost reduction is important, companies often overlook equally critical...
Provided by SAP
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White Papers
IT Adoption for Supply Chain Integration in Retail Sector
Feb 2011
Application of Information Technology (IT) in Supply Chain Integration (SCI) has enabled Organizations to meet everchanging dynamic global markets. The present paper tries to investigate important...
Provided by University of Asia Pacific
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Podcasts
Learn How Microsoft Dynamics CRM Online Plus BPOS Deliver Greater Value
Jan 2010
Please join one for the Microsoft-led seminar Learn How Microsoft Dynamics CRM Online Plus BPOS Deliver Greater Value, where the speaker will review two solutions from Microsoft Online Service,...
Provided by Microsoft Corporation
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Webcasts
Greening the Supply Chain
Jan 2011
The attendees of this webcast will learn areas of the supply chain that can make the most impact on becoming environmentally-friendly. Understand the various areas to look at and the monetary...
Provided by QAD
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Webcasts
Greening Your Supply Chain Through Lean Manufacturing
Jan 2011
Is the company profiting from environmentally friendly or "Green" products? A recent survey found that a product's "energy footprint" has significant influence on consumers' purchasing decisions....
Provided by QAD
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Webcasts
Supply Chain Best Practices for Enabling Superior Performance
Jan 2011
Drive efficiency and create unsurpassed value with innovative and rapidly deployed supply chain solutions that support industry best practices. Limited resources, quick turnaround times and a...
Provided by QAD
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Case Studies
Legrand Makes Impression on US Screen
Feb 2007
U.S. Screen faced the challenge to consistently share customer information between 35 + customer facing staff and support staff, to share sales data throughout the entire organization (while...
Provided by Legrand Software
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Case Studies
Top Shelf Found Top Notch CRM in Legrand
Feb 2007
Top Shelf Closets & Cabinetry faces the challenge to find a way to manage leads and move away from paper based system, to find a system to centralize company calendaring and service calls (and...
Provided by Legrand Software
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Case Studies
Super Calling With Legrand CRM Boosts WA Fund's Future
Apr 2010
The Western Australia Local Government Superannuation Plan is one of West Australia's leading industry funds. Their challenge is to respond to superannuation industry changes, such as the...
Provided by Legrand Software
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Case Studies
Legrand CRM the Right Prescription for Gallay Medical & Scientific
Feb 2011
Medical equipment sales and service they faced the challenge of Improve account management efficiency and customer satisfaction. Fully-integrated customer contact customer service, warranty...
Provided by Legrand Software
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Case Studies
Bull, Son & Schmidt Puts Legrand CRM Into Practice With a Positive Verdict
Jan 2011
A well-established Sydney law firm faced issue to improve client contact and services by creating a readily-accessible, easy-to-view fully documented history of client information. They got the...
Provided by Legrand Software
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Case Studies
Baseball Team Champions Technology and Scores Big Win With Fans
Jun 2008
Tampa Bay Rays they are facing challenges with outdated technology infrastructure could not support rapid organizational growth their sales agents lacked visibility into fan history, limiting...
Provided by Cisco Systems
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Podcasts
Microsoft Dynamics CRM or Microsoft Dynamics NAV CRM, Which Is the Best Fit?
Feb 2011
Does one have questions as to which Microsoft Customer Relationship Management (CRM) solution to use in the company? The attendees of this podcast learn about Microsoft Dynamics CRM and Microsoft...
Provided by Microsoft
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White Papers
A New Supply Chain
Jan 2009
The global trade industry is changing at a faster pace than ever before. But contrary to what many think, the driving force behind these changes is not only the threat of terrorism: the driving...
Provided by VISCO
-
Case Studies
State Government Adapts CRM Platform to Roll Out Efficient Law-Enforcement Tool
Jun 2009
The North Carolina Department of Crime Control and Public Safety works tirelessly to reduce crime, enhance public safety, and assist citizens throughout North Carolina. The North Carolina...
Provided by Microsoft
-
White Papers
How to... Implement Business Scenarios for Customer Loyalty Management
Aug 2004
Customer Loyalty Management is an important business scenario within Customer Relationship Management. It is of particular importance when businesses deal with consumers ("Business to Consumer...
Provided by SAP
-
White Papers
Avaya's Approach to Next Generation 911
Jun 2009
This Avaya white paper will highlight how the public safety answering point can be transformed with advanced call center technologies that can achieve interoperability, accommodate the addition of...
Provided by Avaya
-
Case Studies
Jaffer Business Systems Cuts Service Delivery Time to Customers by 25% Using CRM System
Jul 2009
In 1982, Jaffer Brothers established Jaffer Business Systems to provide information technology solutions to client companies. With clients increasingly demanding the ability to slice, dice, and...
Provided by Oracle
-
Case Studies
Garmin International Inc. Improves Demand Management System Uptime by 40%
Aug 2009
Garmin International Inc. wanted to replace legacy demand management application, that was due to retire, with a next-generation solution and streamline application administration with a more...
Provided by Oracle
-
Case Studies
Allianz Belgium Boosts Distribution Relationship Management of Brokers
Jul 2009
Leading insurer Allianz Belgium wanted to improve its distribution relationship management with the brokers who sell its insurance products while boosting the quality of information and reducing...
Provided by Microsoft
-
Case Studies
Baw Baw Shire Council Develops a Complete Constituent Relationship Management Solution
Jun 2009
Located in Victoria, Baw Baw Shire Council employs 300 people, including an IT team of six, servicing a population of about 40,000 spread across 4000 square kilometers. Baw Baw Shire Council...
Provided by Microsoft
-
White Papers
Solutions Supporting Environmentally Conscious Business
Jan 2009
The corporate world has become environmentally active to comply with regulations and meet voluntary targets. In Europe, regulations concerning chemical materials in products have been stepped up,...
Provided by Fujitsu
-
Case Studies
Verigy Ltd. Accelerates Sales Forecasting and Streamlines the Supply Chain
Jun 2009
Verigy Ltd. provides advanced semiconductor test systems and solutions used by leading companies worldwide in design validation, characterization, and high volume manufacturing tests. It needed to...
Provided by Oracle
-
Case Studies
The Portuguese Municipality of Matosinhos Links Back-Office Data With Online Service Delivery to Make Life Easier for Citizens and Civil Servants
Sep 2009
The project to improve city services became known as SIMPLIFE (Simplify). The main goal was to see what motivated the citizens to go to the city hall. The author identified over 2,000 different...
Provided by Microsoft
-
Case Studies
On-Demand CRM Offering Expands Customer Base, Wins More Business, Adds to Bottom Line
Sep 2009
Project Hosts discovered that there was demand for a better Customer Relationship Management (CRM) solution than was available from its competitors, such as Salesforce.com. Essentially, companies...
Provided by Microsoft
-
Case Studies
An Affordable, Highly Customizable CRM Solution for Windows-Based Servers
Aug 2009
Customer Relationship Management (CRM) software has evolved. It is no longer just a sales and lead-generation tool, but is taking on a new role as a back-office platform. The CRM is becoming the...
Provided by Microsoft
-
Case Studies
Nonprofit Agency Implements Case Management Solution to Better Protect Children
Sep 2009
In 2008, the nonprofit group Child Focus processed 109,971 calls to its hot line. To manage the resulting information, reports, child cases, and partner contact information, employees used a...
Provided by Microsoft
-
White Papers
Microsoft Dynamics CRM 4.0: Optimizing and Maintaining Performance - Version 2.0
Jun 2009
This white paper is intended to complement, rather than replace, existing resources that are specific to optimizing and maintaining the components that make up a MS Dynamics CRM implementation. To...
Provided by Microsoft
-
Case Studies
Asian Paints enables growth through improved planning
Oct 2009
Asian Paints is India's largest paint company and is ranked among the top 10 decorative coatings companies in the world. When the company needed a competitive edge in the challenging Indian...
Provided by i2 Technologies
-
Case Studies
Roche Brasil Integrates Information From Clients Into Single System to Improve Management
Sep 2009
Roche wanted to strengthen leadership in Latin America's pharmaceutical industry and align with the company's global corporate strategy, emphasizing consistent customer experiences regardless of...
Provided by Oracle
-
Case Studies
CRM System Streamlines Sales Process for Electrical Services Provider
Sep 2009
Norfolk Electrical & Communications (E&C) is a division of Norfolk Group Limited, a building and engineering services provider based in Australia and New Zealand. The division acts as an...
Provided by Microsoft
-
Case Studies
Financial Advisory Firm Uses xRM to Speed New Services to Market
Sep 2009
CAPTRUST Financial Advisors is carving out a growing niche as a specialized investment advisory firm for companies and affluent individuals. CAPTRUST needed to differentiate itself through unique...
Provided by Microsoft
-
Case Studies
EDS' End-to-End Plan Paves the Way for Greater Enterprisewide Visibility
Sep 2007
Company executives wanted to emphasize profitable growth and determined that if the company was going to achieve its aggressive targets, it needed to transform its business. Specifically, the...
Provided by Hewlett-Packard (HP)
-
White Papers
Challenging the economic downturn
Nov 2009
HOW CAN BUSINESSES MAXIMISE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TO CONTAIN COSTS AND IMPROVE SERVICES? This Vodafone white paper looks at how careful investment in CRM can underpin a strategy...
Provided by Vodafone
-
Case Studies
BlueCross BlueShield of North Carolina Improves Service to Members and Applicants
Nov 2009
Blue Cross Blue Shield of North Carolina (BCBSNC) wanted to enable individual customers to get a rate quote and purchase insurance online, 24 hours a day and increase efficiency and enable faster...
Provided by Oracle
-
Case Studies
Luxury Cruise Operator Boosts Productivity by 400 Percent, Gains Substantial Savings
Nov 2009
New York - based Travel Dynamics International (TDI) specializes in operating luxury cruises to exotic destinations designed to provide passengers with culturally enriching experiences. The...
Provided by Microsoft
-
Case Studies
RE/MAX Ontario-Atlantic Centralizes Critical Business Data Using Dynamics CRM
Nov 2009
RE/MAX Ontario-Atlantic Canada Inc. is a leading real estate organization in Canada with more than 8,300 sales associates and 330 offices. The company has aggressive growth targets and was looking...
Provided by Microsoft
-
Case Studies
Leading Gym Jumps to Improve Customer Service and Marketing ROI Measurement
Aug 2008
Les Mills has been New Zealand's leading gym since it was first established in 1968 by a New Zealand Olympian, Les Mills. With 10 clubs around the country and around 46,000 members, it is one of...
Provided by Microsoft
-
Case Studies
Extensive Business Reach and a Paperless Office With the Help of Microsoft Dynamics CRM
Aug 2008
Absolute Insurance is a full-service, independent insurance brokerage that wanted to streamline data and customer management to enable its mobile advisers to work remotely without needing to carry...
Provided by Microsoft
-
Case Studies
Telecommunications Provider Develops Sales Channel Quickly With Flexible Solution
Dec 2009
Vodafone needed to develop a reliable, easy-to-use sales channel to streamline orders sent to its sales staff from a large network of independent agents. Being a mission-critical part of the...
Provided by Microsoft
-
Case Studies
Hard Rock Handles Increased E-Mail and Call Volume Without Adding Staff by Using CRM
Nov 2009
Hard Rock International operates restaurants, hotels, casinos, and concert venues around the world where guests can view the world's greatest collection of music memorabilia. The group lacked...
Provided by Microsoft
-
Case Studies
Air System Components Inc. Improves Service Response Times With Hosted CRM Solution
Dec 2009
Air System Components Inc. (ASC) wanted to provide an integrated and highly available system to manage service quality and ultimately improve customer satisfaction and replace a manual,...
Provided by Oracle
-
White Papers
Presence: Empowering Customer Care
Apr 2009
This white paper, intended for business decision makers, describes how organizations and businesses can harness the power of presence to improve their customer care. Scenarios like these are...
Provided by Cisco Systems
-
White Papers
Easily Identify New Customers - Easily Import Them Into Your CRM
Nov 2009
It has never been easier to generate new qualified leads. All around the world! Search with Google local search for keywords, limit one's search results to cities, regions or countries, choose the...
Provided by Fellow Consulting
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White Papers
Customer-Centric CRM: Fully Optimizing CRM
Sep 2004
Customers, after all, are your most important assets. Discover how to rethink your CRM processes from the outside in, and evolve your current CRM projects around a customer centric strategy. This...
Provided by RightNow Technologies
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Case Studies
China Europe International Business School Increases Revenue 25% With New CRM System
Dec 2009
Increasing competition from universities and private colleges has made it more challenging to boost enrollments. CEIBS realized it needed to invest more resources to cater to the needs of...
Provided by Oracle
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Case Studies
Microsoft Axapta Keeps Cosmo on Top of Business Growth and Change
Dec 2009
Expanding from athletic shoe linings into new market segments, garment accessory leader Cosmo has tripled its income over the past two years. To manage this continuing growth and maintain its...
Provided by Microsoft
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Webcasts
Save 10-20% of Your IT Budget With IT Supply Chain Management
Sep 2009
Even the most successful Asset Management customers may be missing an opportunity to save 5% or more of total vendor spend by centralizing vendor relationship information, managing vendor...
Provided by BMC Software
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Case Studies
New Zealand Ministry Delivers Diverse Business Solutions With xRM Application Platform Layer
Dec 2009
The New Zealand Ministry of Economic Development (MED) is made up of many branches and departments, each with its own unique goals, processes, and datasets. In an effort to manage data more...
Provided by Microsoft
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Webcasts
Sun Systems for Siebel CRM Professional Edition
Jan 2010
Make the IT department's job easier. With Sun Systems for Siebel CRM Professional Edition, midsize companies can easily and cost-effectively deploy a CRM system in less than three hours. The...
Provided by Sun Microsystems
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Webcasts
How to Reduce CRM Infrastructure Sprawl: A Technical Guide to Consolidating Oracle Siebel CRM 8
Jan 2010
How to deliver the solutions the users are clamoring for while reducing the costs and footprint of the ever-expanding Oracle Siebel CRM 8 requirements? The presenters of this webcast will...
Provided by Sun Microsystems
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Webcasts
Momentum Webcast: Learn How Microsoft Dynamics CRM Online Plus BPOS Deliver Greater Value (Level 100)
Jan 2010
The attendee of this webcast learns more about the Microsoft cloud computing strategy. The presenter of this webcast focuses on two solutions from Microsoft Online Services, the Microsoft Business...
Provided by Microsoft
