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crm software
(1277 results)-
White Papers
Executive Brief: Selling Success - Drive Your Sales Growth With Smarter CRM
Oct 2011
Any Sales Operations professional will tell you there is a direct correlation between sales productivity and data quality. When you really know your prospects and customers, you know their needs -...
Provided by Dun & Bradstreet
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White Papers
Watson: A system designed for answers
Jan 2012
Learn more about Watson (as seen on Jeopardy!), the latest IBM Research Grand Challenge, designed to further the science of natural language processing through advances in question and answer...
Provided by IBM
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White Papers
Make Your CRM Work Harder - So You Don't Have To
Oct 2011
With your CRM working harder to deliver a unified, current view of your clients and prospects, you can concentrate on retaining your best customers, identifying new cross-sell and up-sell...
Provided by Dun & Bradstreet
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White Papers
Protecting personally identifiable information: What data is at risk and what you can do about it
Jun 2010
Virtually every organization acquires, uses and stores personally identifiable information about its customers, employees, patients, students and other individuals. These organizations are...
Provided by Sophos
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Webcasts
On-Demand Webcast: Manage Quality Through the Eyes of Your Web Users - Part 1
Jun 2011
Discover the importance of seeing the user experience - through the eyes of the user - in this Quest Software on-demand webcast. You will learn where users spend most of their time on your site,...
Provided by Quest Software
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White Papers
Business Analytics and Optimization: The new competitive edge
Oct 2011
The discipline of analytics opens the door for businesses seeking a way to navigate the turbulence brought on by recent economic and global events. It allows them to see the world as a landscape...
Provided by IBM
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White Papers
ERP and the Cloud: What You Need to Know
Jul 2011
Organizations have long installed enterprise resource planning (ERP) solutions on site - or not at all. But today, small to medium-sized organizations are seriously considering Cloud-based ERP...
Provided by Sage Software
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White Papers
HP CoE eBook: Learn how to build a Center of Excellence by integrating knowledge, processes and resources.
Mar 2009
Learn how to build a Center of Excellence by integrating knowledge, processes and resources. Discover keys to creating a Centre of Excellence. View...
Provided by HP
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Presentations
Improve Customer Satisfaction
Oct 2011
Multiple challenges are causing a rapid, profound transition in the way that people do business. Customers can interact with businesses through instant messaging, social media, in-person meetings,...
Provided by Cisco Systems, Inc.
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White Papers
The Red Report: Unified Communications and Networking
Oct 2011
When Employees are out of the office, they've got to stay in the loop. We get it. And we've helped thousands of businesses keep in touch anytime, anywhere with Unified Communications. Unified...
Provided by CDW
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White Papers
The Hidden Risks of a "Bring your own Device" (BYOD) Mobility Model
Jan 2011
Today, as companies deal with the Consumerization of enterprise mobility with a workforce that is younger and more tied to their smart devices, as well as the overall cost of maintaining...
Provided by ProfitLine
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White Papers
Midmarket ERP Comparison Guide
Jan 2008
Thoroughly researched by Inside ERP's ERP analyst community, this is an unbiased comparison of midmarket and enterprise-level ERP solutions showing you: 11 leading ERP vendors across 119...
Provided by Inside ERP
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White Papers
Customer Relationship Management in Banking Sector and a Model Design for Banking Performance Enhancement
Sep 2006
Nowadays, many businesses such as banks, insurance companies, and other service providers realize the importance of Customer Relationship Management (CRM) and its potential to help them acquire...
Provided by Yildiz Technical University
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White Papers
How to Choose the Best Help Desk Software for Your Small or Midsized Business
Feb 2006
In today's competitive business environment, small and midsized businesses that want to grow and sustain an edge in the market must continually streamline and improve core business practices. In...
Provided by BMC Software
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White Papers
Best Practices in Web Self-Service
Jun 2006
In this paper readers will understand seven distinct visions of how and why Web self-service should be conceived, designed, and implemented. There are recurring themes about return on investment,...
Provided by Information Today
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White Papers
Best Practices for Service Management: 5 Ways to Increase Client Satisfaction and Profits
Dec 2010
The successful Information Technology (IT ) services business depends on satisfying customer needs. However, to be competitive and achieve long-term success, it is critical for any service-based...
Provided by ConnectWise
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White Papers
Dispelling the Vapor of Cloud Computing
Oct 2011
This white paper discusses the Drivers, barriers and considerations for public and private cloud adoption.
Provided by IBM
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Webcasts
Increasing Sales Productivity
Dec 2009
In sales, lost time equals lost money. Steve Diamond, senior director of product marketing at Oracle, describes how an easy-to-use on-demand CRM solution can improve productivity at every stage of...
Provided by Oracle
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White Papers
Gartner's Magic Quadrant for Product Information Management
Dec 2005
This report is a must-read if you're an IT strategist who's currently evaluating product information management (PIM) technologies. It explains why the as-yet-immature PIM market is evolving...
Provided by IBM
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White Papers
Executive Brief: Optimize Your Enterprise - Fuel Your Growth With Data in the Cloud
Oct 2011
Customer intelligence is one of the most important strategic assets any company possesses. I've experienced that myself firsthand, having managed enterprise data programs for more than 20 years. ...
Provided by Dun & Bradstreet
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White Papers
Deliver Extraordinary Customer Experience
Oct 2010
Competition is fierce in today's economy and customers know this. They can easily search the Internet to find companies that sell similar products or services at competitive prices. That's why...
Provided by Oracle
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White Papers
Customer Relationship Management: The Winning Strategy in a Challenging Economy
Apr 2009
As the economic environment continues to fluctuate, many organizations are asking themselves what strategies they can pursue to bring tangible business benefits while taking stock of the economic...
Provided by Microsoft Dynamics
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White Papers
Mobility in ERP 2011 - Aberdeen Group Research Report
May 2011
Businesses want to use as much of their ERP investment as possible. But ease of access to ERP information, both at the direct labor level and the indirect labor level, has inhibited many...
Provided by Sage Software
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White Papers
Sales Performance Management Evolution
Nov 2011
The four stages of SPM development present a course for progressive technology investment for enterprises to follow and realize intrinsic improvements to common, longstanding practices for...
Provided by Varicent
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White Papers
Improve Customer Satisfaction and Create More Loyal Customers
Oct 2011
Multiple challenges are causing a rapid, profound transition in the way that people do business. Customers can interact with businesses through instant messaging, social media, in-person meetings,...
Provided by Cisco Systems, Inc.
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White Papers
Architecture for Customer Relationship Management Approaches in Financial Services
Dec 2004
The majority of financial services companies in Germany and Switzerland have, with varying objectives and success, conducted Customer Relationship Management (CRM) implementation projects. This...
Provided by Institute of Electrical and Electronics Engineers
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White Papers
The Art of Social Sales
Jan 2010
Most of the time, we don't think of sales as "social." In fact, never is probably more accurate. But when it comes to dealing with the new customer—a social customer—the contemporary sales...
Provided by Oracle
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White Papers
Analytics: the new path to Value; How the smartest organizations are embedding analytics to transform insights into action
Mar 2011
The combination of an increasingly complex world, the vast proliferation of data, and the pressing need to stay one step ahead of the competition has sharpened focus on using analytics within...
Provided by IBM
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White Papers
How to Design and Deliver Effective Virtual Sales Presentations
Oct 2010
This What Works! eBook explores best practices for effectively engaging prospects in a virtual environment to shorten the sales cycle, beat the competition and close more business.
Provided by Citrix Online
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Resource Center
HP Healthcare Portal Solutions (Resource Center)
Oct 2011
Do more with less through a web-based healthcare portal. HP enables you to service constituents through self-service capabilities that enable more efficient access to, and more effective use of,...
Provided by Hewlett-Packard (HP)
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White Papers
Business Case Driven CRM Implementations: A Recipe for Success
Aug 2008
CRM implementation failures are often attributed to faults in the business case and more specifically in the business case not being realized. Experiences across CRM implementations, suggests that...
Provided by Infosys Technologies
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White Papers
Analytic Intelligence in Retail
Mar 2005
Every day, retail organizations ask two related questions: How can one maximize revenues from their product offerings, retail outlets and customer relationships? And how can one maximize...
Provided by SAS Institute
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Webcasts
IT Governance: Vendor Relationship Management - Vendor or Partner?
Aug 2007
Business cannot be conducted without them. Does it call them "Supplier" or "Vendor" or "Partner?" It is not just a matter of semantics. The distinction determines how much business value is...
Provided by SAS Institute
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White Papers
HP Healthcare Portal Solutions: Improve communication, adaptability, and efficiency
Aug 2011
Do more with less through a web-based healthcare portal. HP enables you to service constituents through self-service capabilities that enable more efficient access to, and more effective use of,...
Provided by Hewlett-Packard (HP)
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White Papers
Four Great Revenue Strategies for Customer Service
Jan 2005
Your customer service department represents a tremendous untapped source of revenue opportunities for your company. This paper outlines four such revenue strategies: aggressive mining of customer...
Provided by RightNow Technologies
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Webcasts
Siemens customer video for WebSphere Cast Iron
May 2011
Learn how Siemens Energy, Inc integrates CRM and ERP for a simple 360 degree view of customers with IBM Cast Iron cloud integration.
Provided by IBM
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White Papers
Best Practices in the Call Center: A Customer Touch-Point Methodology
Jan 2009
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed...
Provided by Oracle
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White Papers
Differentiate Your Company with Complete CRM
Jan 2009
This white paper will expand on what Oracle defines as Complete CRM - how businesses can better engage customers and users, manage customer transactions, and analyze results to adapt and take...
Provided by Oracle
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White Papers
Customer-Centric CRM: Fully Optimizing CRM
Sep 2004
Customers, after all, are your most important assets. Discover how to rethink your CRM processes from the outside in, and evolve your current CRM projects around a customer centric strategy. This...
Provided by RightNow Technologies
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White Papers
Six Success Factors for Building a Best-Run Marketing Organization
Apr 2011
Discover how you can use the right software to help your marketing organization support growth and demonstrate value. In doing so, you can learn how to develop customer, brand, and channel...
Provided by SAP
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White Papers
Integrated Analytics of SAP CRM Sales and ERP-SD
Jan 2012
SAP CRM Sales application supports Lead and Opportunity (LO) management, whereas, LO management tracks the processing and the status of business LO in the presales phase. SAP ERP Sales and...
Provided by International Association of Computer Science & Information Technology (IACSIT)
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White Papers
Improve Business Performance and Gain Greater efficiency with the Oracle Optimized Solution for Oracle E-Business Suite
Mar 2012
Oracle runs its worldwide, mission-critical operations using its very own Oracle E-Business Suite, complete business and industry solutions that improve business performance through greater...
Provided by Oracle
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White Papers
Get the Most Out of Your Siebel CRM with the Oracle Optimized Solution for Siebel CRM
Mar 2012
Customer Relationship Management (CRM) is well understood among IT professionals as an application that rapidly becomes critical to an enterprise. Initially, a CRM installation is usually...
Provided by Oracle
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White Papers
Tivoli's Predictive Analytics Strategy for Enterprise IT Operations
Apr 2012
IBM customers are significantly improving business outcomes by applying analytics to business projects. Similar results should be achievable by enterprise IT organizations when analytics...
Provided by IBM
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White Papers
Oracle Optimized Solution for Siebel CRM
Mar 2012
To safely and securely consolidate Siebel CRM application tiers, SPARC T-Series servers offer a choice of built-in, no-cost virtualization technologies: Oracle Solaris Containers and Oracle VM...
Provided by Oracle
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White Papers
Readying your portals for social business
Apr 2012
Improve business outcomes by adding social and real-time collaboration to your portals to realize value through greater revenue, improved customer satisfaction and lower operational costs
Provided by IBM
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Case Studies
Amdocs Customer Success Story Telekom Austria
May 2011
Telekom Austria is the Leading Communications Provider in Austria. Their challenges are to increase customer revenues and reduce operational costs, ensure high-quality service as customer volume...
Provided by Amdocs
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White Papers
Tapping into Unleashed Business Potential with Advanced Analytics
Mar 2012
Tapping into unleashed business potential through advanced analytics This 10 page paper outlines how IBM Netezza data warehouse appliances with advanced analytics enable enterprises to move from...
Provided by IBM
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White Papers
Harnessing the Power of Advanced Analytics
Mar 2012
IBM Netezza data warehouse appliances push the limits of analytics by fusing our ground breaking data warehouse appliances with high performance, scalable analytics that can process massive data...
Provided by IBM
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White Papers
CIA Whitepaper
Mar 2012
For retail executives and analysts, who are dissatisfied with siloed, black-box, inflexible CRM and analytics solutions, the Customer Intelligence Appliance (CIA) is an appliance-based solution,...
Provided by IBM
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White Papers
The Case for Contract Management - Why You Should Get Started Today (SAP Insider Article)
Mar 2012
Without proper insight into its contracts, a company cannot effectively control its top or bottom line. Nor can it easily access the data needed to comply with legal and regulatory requirements....
Provided by SAP
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White Papers
Analyst Whitepeper: Bloor Research: Sybase ASE Total Cost of Ownership - A Comparison to Oracle
Mar 2012
Given that Sybase ASE can now be deployed as the foundation for SAP Business Suite and BW implementations (in addition to Oracle, Microsoft SQL Server and IBM DB2), the information is relevant to...
Provided by SAP
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Podcasts
Standard Bank Customer Video
Mar 2012
See how Standard Bank S.A. offers an innovative, new banking channel with a compelling mobile customer experience using SAP's mobile platform.
Provided by SAP
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Podcasts
Pro actively Manage Energy Consumption - Don't Just Report on It
Mar 2012
SAP's energy analysis solution provides real-time, actionable energy information on usage and resulting costs that can be used for identifying energy reduction opportunities to lower energy costs...
Provided by SAP
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White Papers
Elevating Your Procurement Organization from Knee Jerk Reactions to Predictive Analytics (SAP Insider Article)
Mar 2012
Benchmark findings prove that a 5% reduction in spending can drive upwards of a 45% increase in net income, and migrating to automated spend analytics can capture a 30% higher rate of cost...
Provided by SAP
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White Papers
A Total Cost of Ownership Analysis of SAP's Business Communications Management Solution: Cost Savings Opportunity for SAP Customers
Mar 2012
Businesses with contact centers are confronted by the need to transform those operations and deliver better customer service at lower costs. This transformation is driven by an overriding...
Provided by SAP
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White Papers
Optimizing Offsite Disaster Recovery with Virtual WAN Op, a Case Study
Mar 2012
Learn why one of the world's largest media companies chose Silver Peak virtual WAN Optimization for their cross country replication challenges including an on-demand media database requiring 7 x24...
Provided by Silver Peak Systems, Inc.
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White Papers
Sales Analytics
Mar 2012
Oracle Sales Analytics provides hundreds of key performance indicators and more than 130 reports in five customizable dashboards. These analytics solutions dramatically improve the effectiveness...
Provided by Oracle
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Webcasts
Engineered Systems for Data Warehousing and Analytics
Mar 2012
Getting actionable data in the hands of the right decision makers translates to positive business outcomes - whether that means competing more effectively, reducing operational costs, meeting...
Provided by Oracle
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Case Studies
Deal Logging and Client Information Tracking System
Feb 2009
Global Corporate Finance Business Management of a leading global bank. Their challenges are the client information tracking, deal logging, revenue tracking, conflict management support, business...
Provided by LUXOFT
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White Papers
Operational Customer Relationship Management (CRM) Using Short Message Service (SMS)
Jan 2012
To make sure that customer receive a personal attention, the front-office officer calling customers day by day to remind customer to maintain their vehicles regularly. This routine was done by...
Provided by International Association of Computer Science & Information Technology (IACSIT)
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White Papers
The Antecedents of Electronic Customer Relationship Management Performance (e-CRM) in Electronic Services
Jan 2012
It is very important to measure the performance of ECRM in organization. Not many researchers have been done to measure the performance of ECRM in the organization. Previous researcher believe...
Provided by International Association of Computer Science & Information Technology (IACSIT)
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White Papers
SAP Crystal Server 2011: What's new?
Feb 2012
SAP Crystal solutions offer an open, self-serve approach to entry-level business intelligence that enables business users to explore, view, report, visualise, and manage actionable information in...
Provided by SAP
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White Papers
Applying OWL to Build Ontology for Customer Knowledge Management
Nov 2010
With the progress of economic globalization and the coming of knowledge economy, the environmental uncertainty has changed from one that is primarily local in focus to one that encompasses...
Provided by Academy Publisher
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White Papers
Business Analytics with an IBM Business Partner
Jan 2012
Many midsize organizations decide not to invest in analytics due to misperceptions about risk and cost and their IT departments' lack of analytics-specific skill sets. Turning to partners skilled...
Provided by IBM
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White Papers
BMR tones up its sales performance with advanced analytics Building an IBM® Cognos® Express solution with help from ProStrategy Colman - Success Story
Jan 2012
BMR tones up its sales performance with advanced analytics.
Provided by IBM
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White Papers
Business Analytics: New Opportunities for the Medium-size Business - Focus Research
Jan 2012
Business analytics solutions are not all created equal. This paper from Focus Research discusses the key criteria a midsize company should consider when choosing a solution and explains why IBM...
Provided by IBM
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White Papers
IBM What's Your Analytics Quotient (AQ) Quiz?
Jan 2012
An exciting new way to measure your success with analytics. It's a fact: analytics-driven organizations outperform their peers in every metric that matters. Now, there's a way to know how well...
Provided by IBM
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White Papers
The Power of Analytics Maturity: Achieve better business outcomes by raising your analytics quotient
Jan 2012
Read about the technologies in IBM's comprehensive, unified business analytics system and how they work together to help organizations grow in analytics maturity - that is, their ability to use...
Provided by IBM
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White Papers
Business Analytics: Nucleus Research Note - How Analytics Makes Midsize Companies More Profitable
Jan 2012
When senior leaders of small and midsize companies invest in analytics tools, they can improve operating results by enabling managers to make fact-based, data-driven decisions. Learn how in this...
Provided by IBM
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White Papers
Mining Unstructured Data Using Artificial Neural Network and Fuzzy Inference Systems Model for Customer Relationship Management
Jul 2011
Data warehouse and mining are able to provide the structure to record whole customer's information, detecting important customers systematically, the change of identifying the individual and...
Provided by International Journal of Computer Science Issues
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White Papers
Watson: A system designed for answers
Jan 2012
Learn more about Watson (as seen on Jeopardy!), the latest IBM Research Grand Challenge, designed to further the science of natural language processing through advances in question and answer...
Provided by IBM
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White Papers
Predictions - The Future of HCM Analytics (IHRIM Article)
Jan 2012
The world of analytics has shifted emphasis over the past two decades - from looking at the past to looking at the future. Read this IHRIM article to understand how HR predictive analytics works...
Provided by Oracle
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White Papers
The Network Manager Checklist for Cloud
Dec 2011
According to the U.S. National Institute of Standards and Technology, "Cloud computing is a model for enabling convenient, on-demand network access to a shared pool of configurable computing...
Provided by Global Knowledge
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White Papers
Lower Costs and Boost Customer Loyalty by Injecting Knowledge into CRM
Jan 2012
Across industries, those responsible for customer support are charged with lowering costs and improving customer loyalty. But often these goals are seen as diametrically opposed. Whether it's...
Provided by Oracle
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Podcasts
Microsoft Dynamics CRM and SQL Server Enterprise Edition: Ensuring Mission Critical Success
May 2011
Microsoft Dynamics CRM is a mission critical application. It requires high availability, scalability, security, and compliance. This podcast examines the key Microsoft SQL Server Enterprise...
Provided by Microsoft
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Podcasts
OnStar Brings Services to Market Faster with Oracle SOA
Dec 2011
The OnStar system allows a subscriber to press a button in the car and get connected to a live advisor at a call center, who can provide emergency services, or vehicle diagnostics on demand. The...
Provided by Oracle
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Podcasts
Tackling the Application Integration Challenges (mp3)
Dec 2011
IT budgets, the business organization, applications, and underlying technologies all make application integration challenging. Scarce budget resources cause organizations to find a balance between...
Provided by Oracle
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White Papers
Adobe's Approach to Customer Experience Management
Dec 2011
The financial impact of delivering improved customer experiences is significant. Forrester estimates the annual revenue gains from improved customer experiences can range from $46M to $1.7B,...
Provided by Adobe Systems
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White Papers
CIO2CIO: Use IT to Deliver a Superior Customer Experience -- and Beat the Competition
Dec 2011
With today's challenges of the global economy and the onslaught of technologies that give consumers more information and power than ever before, it's never been more critical to business survival...
Provided by Adobe Systems
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Case Studies
SAP Software Powers Outsourced Toll-Collection System
Oct 2009
Raiffeisen Informatik GmbH is the largest Austrian IT service provider, specializing in IT operations, outsourcing, security services, software solutions, output services, and client management....
Provided by SAP
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White Papers
Drive Sales Effectiveness with Enterprise-ready Web 2.0 Solutions
Aug 2009
Similar to how Web 2.0 applications like Facebook and Twitter have changed how people communicate and interact within personal social networks, salespeople need comparable applications that...
Provided by Oracle
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White Papers
Customer Relationship Management in Banking Sector and a Model Design for Banking Performance Enhancement
Sep 2006
Nowadays, many businesses such as banks, insurance companies, and other service providers realize the importance of Customer Relationship Management (CRM) and its potential to help them acquire...
Provided by Yildiz Technical University
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White Papers
Transform insights into action: IBM's Watson and the future of data
Jun 2011
IBM's Watson - the computing system that competed with human contestants on Jeopardy! - illustrates how managing "Big Data" and applying analytics can help businesses gain meaningful insights.
Provided by IBM
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White Papers
ERP and the Cloud: What You Need to Know
Jul 2011
Organizations have long installed enterprise resource planning (ERP) solutions on site - or not at all. But today, small to medium-sized organizations are seriously considering Cloud-based ERP...
Provided by Sage Software
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White Papers
Mobility in ERP 2011 - Aberdeen Group Research Report
May 2011
Businesses want to use as much of their ERP investment as possible. But ease of access to ERP information, both at the direct labor level and the indirect labor level, has inhibited many...
Provided by Sage Software
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White Papers
How To Achieve a Great and Profitable Customer Experience
Jul 2011
Read this first of four reports based on a global survey of executives on customer experience management, as well as interviews of SAP customers and industry influencers and analysts. (Bloomberg...
Provided by SAP
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White Papers
Watson - A system designed for answers
Jul 2011
Learn more about Watson (as seen on Jeopardy!), the latest IBM Research Grand Challenge, designed to further the science of natural language processing through advances in question and answer...
Provided by IBM
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White Papers
The Social Customer Engagement Index
Jul 2011
Companies are turning to social channels to engage with customers and prospects and build better, longer relationships with them. And, as organizations adopt social tools and strategies to engage...
Provided by SAP
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White Papers
Service Delivery Innovation: Creating Client Value and Enhancing Profitability
Jul 2007
A variety of forces shape the professional services industry - from fierce competition and globalization to the modularization of business processes and technology. Clients want professional...
Provided by SAP
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Webcasts
When No Press is Good Press - July 2011
Jul 2011
Yesterday's approaches to combating malware are no longer sufficient. Already this year we've seen an extraordinary number of high-profile security breaches. Whether you're a small business or a...
Provided by Symantec
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White Papers
Coca-Cola Bottling Co. Consolidated Moves to DB2
Aug 2011
This IDC study discusses the ERP upgrade journey of CCBCC, the challenges it faced, and the lesson learned. This serves as a guide to improve the process of planning, design, development, and...
Provided by IBM
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White Papers
Workload Optimized Systems for Superior Business Value
Aug 2011
This 6-page Advisory from Clabby Analytics discusses how computers should be used to support and respond to changing business demands and how computers should be used to provide services for...
Provided by IBM
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White Papers
Executive Brief: Selling Success - Drive Your Sales Growth With Smarter CRM
Oct 2011
Any Sales Operations professional will tell you there is a direct correlation between sales productivity and data quality. When you really know your prospects and customers, you know their needs -...
Provided by Dun & Bradstreet
-
Presentations
Improve Customer Satisfaction
Oct 2011
Multiple challenges are causing a rapid, profound transition in the way that people do business. Customers can interact with businesses through instant messaging, social media, in-person meetings,...
Provided by Cisco Systems, Inc.
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White Papers
Make Your CRM Work Harder - So You Don't Have To
Oct 2011
With your CRM working harder to deliver a unified, current view of your clients and prospects, you can concentrate on retaining your best customers, identifying new cross-sell and up-sell...
Provided by Dun & Bradstreet
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White Papers
To ERP or Not to ERP- Aberdeen Group Research Report
Apr 2011
Growing up out of the Manufacturing Resource Planning (MRP) world, ERP is also, by default, the primary tool manufacturing companies use to plan and schedule the resources needed for day-to-day...
Provided by Sage Software
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White Papers
Gartner's Magic Quadrant for Product Information Management
Dec 2005
This report is a must-read if you're an IT strategist who's currently evaluating product information management (PIM) technologies. It explains why the as-yet-immature PIM market is evolving...
Provided by IBM
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Webcasts
On-Demand Webcast: Manage Quality Through the Eyes of Your Web Users - Part 1
Jun 2011
Discover the importance of seeing the user experience - through the eyes of the user - in this Quest Software on-demand webcast. You will learn where users spend most of their time on your site,...
Provided by Quest Software
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White Papers
5 Ways To Put Your CRM Data To Work For You And Your Customers
Aug 2011
How to phone-enable your CRM system to fully maximize the telephone as a sales, marketing, service and support channel. This paper explores the various ways that today's organizations are...
Provided by ANGEL
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White Papers
ERP To-Do Checklist: 12 Things To Do Before You Write That BIG Check To A Vendor
Dec 2008
The Inside-ERP To-Do Checklist is the one decision tool you'll need to cover all your bases including: What ERP modules to buy first and which ones can wait Validating who should be involved in...
Provided by Inside ERP
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Podcasts
Microsoft Dynamics CRM or Microsoft Dynamics NAV CRM, Which Is the Best Fit?
Feb 2011
Does one have questions as to which Microsoft Customer Relationship Management (CRM) solution to use in the company? The attendees of this podcast learn about Microsoft Dynamics CRM and Microsoft...
Provided by Microsoft
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White Papers
Analytics: the new path to Value; How the smartest organizations are embedding analytics to transform insights into action
Mar 2011
The combination of an increasingly complex world, the vast proliferation of data, and the pressing need to stay one step ahead of the competition has sharpened focus on using analytics within...
Provided by IBM
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White Papers
ERP in SME: Fueling Growth and Profits - Aberdeen Group Research Report
Aug 2010
This Aberdeen Group research report provides an in-depth and comprehensive look at companies leveraging ERP solutions as a strategic weapon. ERP systems have served as a source of cost savings and...
Provided by Sage Software
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White Papers
Business Analytics and the Path to Better Decisions
Jul 2011
Explore how prebuilt analytic applications and business intelligence make for better decision-making across many functions in your organization. IDC analyst, Henry Morris, theorizes on the future...
Provided by SAP
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White Papers
Improve Customer Satisfaction and Create More Loyal Customers
Oct 2011
Multiple challenges are causing a rapid, profound transition in the way that people do business. Customers can interact with businesses through instant messaging, social media, in-person meetings,...
Provided by Cisco Systems, Inc.
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White Papers
EMA Advisory Note: IT Speaks: Practices and Trends in Enterprise Application Management
Aug 2008
Deploying business applications, such as Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), and vertical industry applications is complex and time-consuming. Managing them...
Provided by Enterprise Management Associates
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White Papers
Social CRM Comes of Age
Jan 2009
Since 2003, the impact of the social communications makeover has shifted ownership of the customer/company relationship to control in the hands of the customer - which changes how businesses must...
Provided by Oracle
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White Papers
Create Enduring Customer Relationships
Jan 2009
In today's environment, customers are spending less yet competition is more intense than ever. Loyalty initiatives must evolve beyond traditional reward programs to become a strategic part of the...
Provided by Oracle
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White Papers
Working the Way Salespeople Work
Jan 2009
Today's economy is forcing salespeople to do more with fewer resources. And there is always an opportunity for technology to better meet the specific needs of salespeople on the front lines with...
Provided by Oracle
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White Papers
Differentiate Your Company with Complete CRM
Jan 2009
This white paper will expand on what Oracle defines as Complete CRM - how businesses can better engage customers and users, manage customer transactions, and analyze results to adapt and take...
Provided by Oracle
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White Papers
Selling through a Slump
Jan 2009
Selling is tough. Salespeople know that better than anyone. Aggressively waiting for the phone to ring doesn't work. Neither does doing the same things with double the energy. But there are things...
Provided by Oracle
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White Papers
Retailers' Response to the Global Economy Downturn — Enabling Immersive Shopping Experiences
Jan 2009
The global retail industry is now moving towards the attainment of total immersive shopping experience (ISE) abilities - integrated customer relationship management (CRM) software suites - based...
Provided by Oracle
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White Papers
Web 2.0 and Sales Process Management
Jan 2009
This report discusses how Web 2.0 systems and applications can support management of sales processes.
Provided by Oracle
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White Papers
How Do You Evaluate Which On-Demand CRM Solution Is Right for You?
Oct 2010
The three main drivers of SaaS adoption—low initial cost of ownership, speed of deployment, and low internal IT resource profile—make SaaS solutions attractive at any time, but even more so in...
Provided by Oracle
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White Papers
Empowerment as a Growth Strategy
Jan 2009
There is a strong technology element to employee empowerment. All levels of management and customer-facing employees need to be empowered to serve the company on one hand, and the customer on the...
Provided by Oracle
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Case Studies
Norway Telco Calls Up HP Integrity Superdome to Supercharge Billing and CRM Services
Jul 2008
Norway's second largest mobile telephone operator, NetCom, is a wholly owned business of telecommunications leader TeliaSonera (www.teliasonera.com). The company wanted to improve their ability to...
Provided by Hewlett-Packard (HP)
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White Papers
How to Select a SaaS Vendor
May 2009
This whitepaper has been created to assist a vast number of SMBs, who do not have much experience with SaaS with the purchase decision. Companies looking to adopt SaaS have to be cautious, as the...
Provided by HyperOffice
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White Papers
The Collaboration Advantage
Jun 2009
In the global economy, the nature of business relationships is changing rapidly and executives at companies of all sizes realise the need to collaborate and partner more frequently with suppliers,...
Provided by SAP
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White Papers
Get Closer to Your Best Customers: A Shift in Customer Strategies in Time of Crisis
Jun 2009
Learn what companies can do in economic downturns to position themselves for later success. Find out what changes to make to customer strategy; how to align your organization to best support a...
Provided by SAP
