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crm software
(1305 results)-
White Papers
Executive Brief: Selling Success - Drive Your Sales Growth With Smarter CRM
Oct 2011
Any Sales Operations professional will tell you there is a direct correlation between sales productivity and data quality. When you really know your prospects and customers, you know their needs -...
Provided by Dun & Bradstreet
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Whitepapers
Five Tips For Improving Customer Experience - Starting With The Support Desk
Sep 2012
This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer...
Provided by LogMeIn
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Whitepapers
Business Intelligence and Analytics Fundamentals
Jan 2013
The demands of business in todays economically challenging environment are forcing organizations to become smarter and more efficient about the use of their information. This paper from looks Ovum...
Provided by IBM
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White Papers
Make Your CRM Work Harder - So You Don't Have To
Oct 2011
With your CRM working harder to deliver a unified, current view of your clients and prospects, you can concentrate on retaining your best customers, identifying new cross-sell and up-sell...
Provided by Dun & Bradstreet
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White Papers
Protecting personally identifiable information: What data is at risk and what you can do about it
Jun 2010
Virtually every organization acquires, uses and stores personally identifiable information about its customers, employees, patients, students and other individuals. These organizations are...
Provided by Sophos
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Whitepapers
The Big Payback on Quality Data - Five tenets companies embrace to realize ROI
Jun 2012
Today, companies are bombarded with an exploding volume of data in corporate applications and through social media. Not surprisingly, data inaccuracy is at an all time high. At a time when...
Provided by Dun & Bradstreet
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Whitepapers
Smarter Analytics Tutorial: A Q&A with IBM's Katharyn White
Aug 2012
What makes Smarter Analytics ... smarter? Whether you're wondering about the basic concepts, or the higher level nuances, this video tutorial is for you. Presented by Katharyn White, Vice...
Provided by IBM
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Whitepapers
Gartner's Magic Quadrant for Product Information Management
Dec 2005
This report is a must-read if you're an IT strategist who's currently evaluating product information management (PIM) technologies. It explains why the as-yet-immature PIM market is evolving...
Provided by IBM
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Whitepapers
The Network Manager Checklist for Cloud
Dec 2011
According to the U.S. National Institute of Standards and Technology, "Cloud computing is a model for enabling convenient, on-demand network access to a shared pool of configurable computing...
Provided by Global Knowledge
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Whitepapers
Product Information Management (PIM) Advances the Next Generation of E-commerce
Sep 2006
Download this white paper by Julie Hahnke, President of IDTech, to learn how your business can benefit from correct, consistent and readily available product information, which can be securely...
Provided by IBM
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White Papers
ERP and the Cloud: What You Need to Know
Jul 2011
Organizations have long installed enterprise resource planning (ERP) solutions on site - or not at all. But today, small to medium-sized organizations are seriously considering Cloud-based ERP...
Provided by Sage Software
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Whitepapers
7 Steps to the Social Sales Revolution
Nov 2011
A new age of the social customer has arrived. Sales reps who adopt social technologies say they enjoy greater reach, higher productivity, more meaningful relationships, and inevitably, they sell...
Provided by Salesforce.com
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Whitepapers
BPM and SOA: Better Together
Oct 2009
SOA standards, such as Web Services, make information resources and task automation applications available yet loosely integrated for process designers to use and reuse at will. Thus processes...
Provided by IBM
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Presentations
Improve Customer Satisfaction
Oct 2011
Multiple challenges are causing a rapid, profound transition in the way that people do business. Customers can interact with businesses through instant messaging, social media, in-person meetings,...
Provided by Cisco Systems, Inc.
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Whitepapers
From Possible to Proven: Delivering Business value through Smarter Analytics
Aug 2012
Big data is driving a new era of opportunity. When the world is generating 2.5 quintillion bytes of data each day, it's hard to overstate the importance of analytics to your business success....
Provided by IBM
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Whitepapers
Seven Steps to Actionable Personal Analytics and Discovery
Jan 2013
Organizations today want to be driven by data. They want to anchor daily and strategic decisions in solid, extensive, and timely analysis and reporting. However, in most organizations, only a...
Provided by IBM
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White Papers
The Red Report: Unified Communications and Networking
Oct 2011
When Employees are out of the office, they've got to stay in the loop. We get it. And we've helped thousands of businesses keep in touch anytime, anywhere with Unified Communications. Unified...
Provided by CDW
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Whitepapers
IBM Smarter Analytics Twitter - How Smarter Analytics Get That Way
Aug 2012
Get the latest. Express yourself. Tweet your comments and questions with #smarteranalytics. Visit @IBMAnalytics. Maintained by @timjpowers and @brittscorner. Smarter Analytics is IBM's approach...
Provided by IBM
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White Papers
The Hidden Risks of a "Bring your own Device" (BYOD) Mobility Model
Jan 2011
Today, as companies deal with the Consumerization of enterprise mobility with a workforce that is younger and more tied to their smart devices, as well as the overall cost of maintaining...
Provided by ProfitLine
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White Papers
Midmarket ERP Comparison Guide
Jan 2008
Thoroughly researched by Inside ERP's ERP analyst community, this is an unbiased comparison of midmarket and enterprise-level ERP solutions showing you: 11 leading ERP vendors across 119...
Provided by Inside ERP
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Whitepapers
Beyond Web Analytics
Nov 2012
Web analytics solutions have become an indispensable tool for e-commerce, but they typically only provide partial visibility into the actual customer experience. Download this paper to see how you...
Provided by Quest Software, now a part of Dell
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Videos
Business Analytics - Turning Data Into Insight
Aug 2012
View this short video to learn about the power of analytics and its ability to help companies remain competitive. Specific industries have specific challenges. Telecommunications companies its...
Provided by IBM
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White Papers
Customer Relationship Management in Banking Sector and a Model Design for Banking Performance Enhancement
Sep 2006
Nowadays, many businesses such as banks, insurance companies, and other service providers realize the importance of Customer Relationship Management (CRM) and its potential to help them acquire...
Provided by Yildiz Technical University
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Whitepapers
Six Trends in Sales Performance Management
Mar 2013
Observations for organizations investigating Sales Performance Management systems.
Provided by IBM
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Whitepapers
How to Choose the Best Help Desk Software for Your Small or Midsized Business
Feb 2006
In today's competitive business environment, small and midsized businesses that want to grow and sustain an edge in the market must continually streamline and improve core business practices. In...
Provided by BMC Software
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Whitepapers
Best Practices for a BI & Analytics Strategy
Jul 2012
At a time of great economic volatility, there has been a significant decrease in the ability of decision makers at all levels to rely effectively on only experience or intuition to make decisions....
Provided by SAP
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Webcasts
Increasing Sales Productivity
Dec 2009
In sales, lost time equals lost money. Steve Diamond, senior director of product marketing at Oracle, describes how an easy-to-use on-demand CRM solution can improve productivity at every stage of...
Provided by Oracle
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White Papers
Executive Brief: Optimize Your Enterprise - Fuel Your Growth With Data in the Cloud
Oct 2011
Customer intelligence is one of the most important strategic assets any company possesses. I've experienced that myself firsthand, having managed enterprise data programs for more than 20 years....
Provided by Dun & Bradstreet
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White Papers
Deliver Extraordinary Customer Experience
Oct 2010
Competition is fierce in today's economy and customers know this. They can easily search the Internet to find companies that sell similar products or services at competitive prices. That's why...
Provided by Oracle
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White Papers
Customer Relationship Management: The Winning Strategy in a Challenging Economy
Apr 2009
As the economic environment continues to fluctuate, many organizations are asking themselves what strategies they can pursue to bring tangible business benefits while taking stock of the economic...
Provided by Microsoft Dynamics
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Whitepapers
Automating Incentive Compensation for Increased Productivity and Immediate Cost Reduction
Mar 2013
IBM has successfully helped many organizations drive sales productivity and revenue by streamlining sales administration typically managed through manual, error-prone spreadsheets.
Provided by IBM
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White Papers
Mobility in ERP 2011 - Aberdeen Group Research Report
May 2011
Businesses want to use as much of their ERP investment as possible. But ease of access to ERP information, both at the direct labor level and the indirect labor level, has inhibited many...
Provided by Sage Software
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Whitepapers
Gartner Whitepaper: Create an intelligent analytics strategy for your organization
Jan 2013
Small and midsize companies need to respond even more quickly to a changing business climate than larger ones. To do this, they need a comprehensive business analytics strategy. Read this IBM...
Provided by IBM
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White Papers
Improve Customer Satisfaction and Create More Loyal Customers
Oct 2011
Multiple challenges are causing a rapid, profound transition in the way that people do business. Customers can interact with businesses through instant messaging, social media, in-person meetings,...
Provided by Cisco Systems, Inc.
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Whitepapers
An Enterprise Guide to 21st Century Customer Engagement
Jul 2012
Conversations around your business and your customers are happening in greater numbers across an increasing number of communication vehicles every year such as Facebook, Twitter, forums, email,...
Provided by Zendesk
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Whitepapers
Mobile Commerce Playbook: The Path to Customer Engagement
Apr 2013
As the Web spawned electronic commerce, mobile phones have spawned mobile commerce. And the potential lies far beyond a simple transaction. A key facet of any mobile commerce strategy is...
Provided by SAP
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Whitepapers
Consolidating Oracle E-Business Suite on Oracle’s SPARC SuperCluster Technical Whitepaper
Sep 2012
Modern business application deployments such as ERP can be complex, time-consuming, and expensive to deploy, with many interoperating and customized components. In order to provide...
Provided by Oracle
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White Papers
Architecture for Customer Relationship Management Approaches in Financial Services
Dec 2004
The majority of financial services companies in Germany and Switzerland have, with varying objectives and success, conducted Customer Relationship Management (CRM) implementation projects. This...
Provided by Institute of Electrical and Electronics Engineers
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Whitepapers
ZDNet ANZ: Analytics/Big Data Priorities 2013
Apr 2013
More than one-half (53%) of Australian and New Zealand businesses have completed or partly completed an analytics / big data project, and these businesses have done so to increase sales, better...
Provided by EMC
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White Papers
The Art of Social Sales
Jan 2010
Most of the time, we don't think of sales as "social." In fact, never is probably more accurate. But when it comes to dealing with the new customer—a social customer—the contemporary sales...
Provided by Oracle
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Whitepapers
Indian Overseas Bank Cuts Planning Schedule by 45 Worker Days per Year, Assesses Market Risk Instantly with Business Intelligence System
May 2013
Recent advances in analytics could fundamentally change your business. Analytics solutions are ready to deliver revolutionary insights into customer behaviour and enable you to identify market...
Provided by Oracle
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Whitepapers
Mobile Commerce Playbook: The Path to Customer Engagement
Apr 2013
As the Web spawned electronic commerce, mobile phones have spawned mobile commerce. And the potential lies far beyond a simple transaction. A key facet of any mobile commerce strategy is...
Provided by SAP
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Whitepapers
ZDNet ANZ: Analytics/Big Data Priorities 2013
Apr 2013
More than one-half (53%) of Australian and New Zealand businesses have completed or partly completed an analytics / big data project, and these businesses have done so to increase sales, better...
Provided by EMC
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Whitepapers
Driving Operational Excellence with Business Analytics
Apr 2013
Read how your organization can maximize the value of analytics by moving beyond a focus on customers to drive excellence in operations.
Provided by IBM
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Whitepapers
Achieving customer loyalty with customer analytics
Apr 2013
In this white paper, learn how organizations like yours are using customer analytics to build and sustain customer loyalty. Customer analytics helps answer key questions about who your customers...
Provided by IBM
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Whitepapers
TDWI Best Practices Report - Customer Analytics in the Age of Social Media
Apr 2013
This TDWI Best Practices Report examines organizations’ current practices and future plans for customer analytics technology implementations, with a special focus on how organizations are adapting...
Provided by IBM
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Whitepapers
Cashing in on Customer Insight
Apr 2013
In this new white paper by Peppers & Rogers Group and IBM, readers will learn how to harness customer insight from myriad interactions to profitably grow revenue, increase loyalty, and go from...
Provided by IBM
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Whitepapers
CRM Customer Value Based on Constrained Sequential Pattern Mining
Feb 2013
The role of data mining has become increasingly important for an organization that has large databases of information on customers. Customer Relationship Management (CRM) systems are implemented...
Provided by GGS Indraprastha University
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Whitepapers
Mid-Market Analytics in North America : Transforming Data into Insight
Mar 2013
For midsize organizations, business analytics offers the crucial ability to transform data into insight and uncover opportunities for growth and competitive advantage. This Aberdeen Sector Insight...
Provided by IBM
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Whitepapers
SPSS Stastics White Paper: The Risk of Using Spreadsheets for Statistical Analysis
Mar 2013
While spreadsheets are widely used for statistical analysis, they are useful only to a certain point. When used for a task they’re not designed to perform, or for a task beyond the limit of their...
Provided by IBM
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Whitepapers
IBM Analytic Answers for Prioritized Collections
Mar 2013
Many organizations and agencies would like to improve their debt collection. They are aware that advanced analytics can help them optimize collections to drive down company debt and collection...
Provided by IBM
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Whitepapers
IBM Analytic Answers for Retail Purchase Analysis and Offer Targeting
Mar 2013
Many small and midsize retailers could benefit from using advanced analytics to understand their customers better and improve promotions but are daunted by the prospect. They are aware that...
Provided by IBM
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Whitepapers
Geeknet: Business Analytics for Midsize Businesses: Challenges and Benefits
Mar 2013
Business intelligence derived from sophisticated analytics has given large companies an edge for years. It helps them be more competitive, make information -- based decisions faster and better,...
Provided by IBM
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Podcasts
Aberdeen Video Series Part 3: Distribute Business Insight - Analytical Excellence in the Mid-Market
Mar 2013
For midsize organizations, business analytics offers the crucial ability to transform data into insight and uncover opportunities for growth and competitive advantage. This Aberdeen Sector Insight...
Provided by IBM
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Podcasts
Aberdeen Video Series Part 2: Assemble Actionable Information - Analytical Excellence in the Mid-Market
Mar 2013
For midsize organizations, business analytics offers the crucial ability to transform data into insight and uncover opportunities for growth and competitive advantage. This Aberdeen Sector Insight...
Provided by IBM
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Podcasts
Aberdeen Video Series Part 1: Capture and Optimize Data - Analytical Excellence in Mid-Market
Mar 2013
For midsize organizations, business analytics offers the crucial ability to transform data into insight and uncover opportunities for growth and competitive advantage. This Aberdeen Sector Insight...
Provided by IBM
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Case Studies
ProBiblio: Libraries Use Data Warehouse to Cut TCO, Speed Efficiency, and Transform Services
Dec 2011
ProBiblio manages 46 public libraries in the northern and southern regions of Holland. Before 2011, each library relied on a separate IT solution to support operations. To help speed efficiency,...
Provided by Microsoft
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Whitepapers
Closing the Deal: the Oracle Fusion CRM User Experience
Sep 2011
A CRM application will not be embraced unless its user experience results in increased sales.In developing Oracle Fusion CRM, the Oracle Fusion User Experience team conducted usability studies...
Provided by Oracle
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Podcasts
Building Java Apps on Heroku and Force.com
Oct 2012
In this session you will learn how to build Social Enterprise applications using Salesforce, Heroku, and Java. Through live coding and demonstrations you will learn how to instantly deploy and...
Provided by Salesforce.com
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Podcasts
Salesforce Platform: Understand Force.com in 60 Minutes or Less
Oct 2012
What is Force.com? How does it work? Where do I get started? If you're new to Salesforce, join this jumpstart session to discover how you can enable innovation for your organization by building...
Provided by Salesforce.com
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Podcasts
Salesforce Platform Keynote
Sep 2012
Salesforce.com COO George Hu opens the Platform Keynote at Dreamforce '12
Provided by Salesforce.com
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Whitepapers
Cisco Cloud for Higher Education
Jan 2013
This report from Forrester Research examines how the new world of cloud services combines powerful computing, networking, storage, management tools, and applications to make it easier than ever to...
Provided by Cisco
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Whitepapers
Customer Behaviour Analysis Using CBA
Jan 2012
With the rampant competition in the domestic and international business, the Customer Relationship Management (CRM) has become one of matters of concern to the enterprise. CRM takes the customers...
Provided by International Journal of Electronics Communication and Computer Engineering
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Whitepapers
A Business Model For Cloud Computing with Caching Notion
Mar 2012
In this paper, the authors propose a business model for cloud computing based on the concept of separating the encryption and decryption service from the storage service. Furthermore, the party...
Provided by International Journal of Communications and Engineering
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Whitepapers
7 Steps to the Social Sales Revolution
Nov 2011
A new age of the social customer has arrived. Sales reps who adopt social technologies say they enjoy greater reach, higher productivity, more meaningful relationships, and inevitably, they sell...
Provided by Salesforce.com
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Whitepapers
Solutions for Analyzing CRM Systems - Data Mining Algorithms
Oct 2011
All over the world, the authors are surrounded by data. There are large volumes of data, but not enough information. This is a problem that many companies and industries are facing. A solution to...
Provided by NORTH ATLANTIC UNIVERSITY UNION
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Case Studies
Lifetime Financial Management: Finance Software Company Wins Enterprise Contract With Client-Based Cloud Solution
Sep 2011
Lifetime Financial Management wanted to reduce support costs and expand the target market for its Customer Relationship Management (CRM) application 360Lifecycle. Dot Net Solutions helped Chief...
Provided by Microsoft
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Whitepapers
Enhancing the Customer Experience: The Promise of BPM Technology for Retailers
Oct 2012
The burgeoning e-commerce industry has received a decisive boost from these multi-channel interactions, accelerating some retail strategies and disrupting others. To survive in this environment,...
Provided by Oracle
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Whitepapers
How to Improve the Efficiency and Performance of an SAP Environment Whitepaper
Oct 2012
Business-critical SAP environments consist of many components: applications, databases, operating systems, servers, networking, storage, management tools, and backup software. In a typical...
Provided by Oracle
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Whitepapers
Consolidating Oracle E-Business Suite on Oracle's SPARC SuperCluster Whitepaper
Sep 2012
Oracle E-Business Suite remains the most comprehensive suite of integrated global business applications, enabling organizations to make better decisions, reduce costs, and increase performance....
Provided by Oracle
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Whitepapers
Consolidating Oracle E-Business Suite on Oracle’s SPARC SuperCluster Technical Whitepaper
Sep 2012
Modern business application deployments such as ERP can be complex, time-consuming, and expensive to deploy, with many interoperating and customized components. In order to provide...
Provided by Oracle
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Whitepapers
Analysis of Web Mining and Evolving of User Profiles
Apr 2012
A good and effective Customer Relationship Management (CRM) needs clear understandings of customer requirements. The management should have up to date needs of the customers, and accordingly they...
Provided by International Journal of Engineering and Innovative Technology (IJEIT)
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eBooks
A Smarter Approach: Inside IBM Business Analytics Solutions for Mid-Size Businesses
Feb 2013
Large enterprises have come to live, eat, and breathe analytics. Teams of engineers and statisticians spend their days immersed in seas of data from various sources. However, it isn't just the...
Provided by IBM
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eBooks
zEnterprise Delivers on the Promise of Business Analytics
Feb 2013
All organizations - no matter what size or in what industry - are focused on generating more revenue, minimizing waste, reducing risk, and identifying new business opportunities with more...
Provided by IBM
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Whitepapers
An Efficient MAC Protocol Based on Hybrid Superframe for Wireless Sensor Networks
Jul 2009
Designing low energy consumption, high efficiency Media Access Control (MAC) protocols are one of the most important directions in wireless sensor networks (WSN). In this paper, the authors...
Provided by AIRCC
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Whitepapers
Social Network in marketing (Social Media Marketing) Opportunities and Risks
Sep 2011
The most well-known social software applications are weblogs, wikis, social networking sites and instant messaging. Social networking at a high level is described as the convergence of...
Provided by AIRCC
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Whitepapers
Six Trends in Sales Performance Management
Mar 2013
Observations for organizations investigating Sales Performance Management systems.
Provided by IBM
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Whitepapers
Automating Incentive Compensation for Increased Productivity and Immediate Cost Reduction
Mar 2013
IBM has successfully helped many organizations drive sales productivity and revenue by streamlining sales administration typically managed through manual, error-prone spreadsheets.
Provided by IBM
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Whitepapers
The Social Sales Revolution - 7 steps to get ahead
Jan 2013
A new age of the social customer has arrived, marked by an ever-expanding stream of blog posts, status alerts, tweets, and “likes.” Social networking users have surpassed email users, and 22...
Provided by Salesforce.com
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Whitepapers
8 Key Plays for Sales Success
Jan 2013
In today’s fast-paced world of mobile applications and globe-spanning social networks, your sales application should work the way you do - always connected, always responsive, always evolving....
Provided by Salesforce.com
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Case Studies
SAP Software Powers Outsourced Toll-Collection System
Oct 2009
Raiffeisen Informatik GmbH is the largest Austrian IT service provider, specializing in IT operations, outsourcing, security services, software solutions, output services, and client management....
Provided by SAP
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White Papers
Drive Sales Effectiveness with Enterprise-ready Web 2.0 Solutions
Aug 2009
Similar to how Web 2.0 applications like Facebook and Twitter have changed how people communicate and interact within personal social networks, salespeople need comparable applications that...
Provided by Oracle
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White Papers
Customer Relationship Management in Banking Sector and a Model Design for Banking Performance Enhancement
Sep 2006
Nowadays, many businesses such as banks, insurance companies, and other service providers realize the importance of Customer Relationship Management (CRM) and its potential to help them acquire...
Provided by Yildiz Technical University
-
White Papers
ERP and the Cloud: What You Need to Know
Jul 2011
Organizations have long installed enterprise resource planning (ERP) solutions on site - or not at all. But today, small to medium-sized organizations are seriously considering Cloud-based ERP...
Provided by Sage Software
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White Papers
Mobility in ERP 2011 - Aberdeen Group Research Report
May 2011
Businesses want to use as much of their ERP investment as possible. But ease of access to ERP information, both at the direct labor level and the indirect labor level, has inhibited many...
Provided by Sage Software
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White Papers
The Social Customer Engagement Index
Jul 2011
Companies are turning to social channels to engage with customers and prospects and build better, longer relationships with them. And, as organizations adopt social tools and strategies to engage...
Provided by SAP
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White Papers
Service Delivery Innovation: Creating Client Value and Enhancing Profitability
Jul 2007
A variety of forces shape the professional services industry - from fierce competition and globalization to the modularization of business processes and technology. Clients want professional...
Provided by SAP
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Webcasts
When No Press is Good Press - July 2011
Jul 2011
Yesterday's approaches to combating malware are no longer sufficient. Already this year we've seen an extraordinary number of high-profile security breaches. Whether you're a small business or a...
Provided by Symantec
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White Papers
Executive Brief: Selling Success - Drive Your Sales Growth With Smarter CRM
Oct 2011
Any Sales Operations professional will tell you there is a direct correlation between sales productivity and data quality. When you really know your prospects and customers, you know their needs -...
Provided by Dun & Bradstreet
-
Presentations
Improve Customer Satisfaction
Oct 2011
Multiple challenges are causing a rapid, profound transition in the way that people do business. Customers can interact with businesses through instant messaging, social media, in-person meetings,...
Provided by Cisco Systems, Inc.
-
Whitepapers
The Network Manager Checklist for Cloud
Dec 2011
According to the U.S. National Institute of Standards and Technology, "Cloud computing is a model for enabling convenient, on-demand network access to a shared pool of configurable computing...
Provided by Global Knowledge
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White Papers
Make Your CRM Work Harder - So You Don't Have To
Oct 2011
With your CRM working harder to deliver a unified, current view of your clients and prospects, you can concentrate on retaining your best customers, identifying new cross-sell and up-sell...
Provided by Dun & Bradstreet
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White Papers
To ERP or Not to ERP- Aberdeen Group Research Report
Apr 2011
Growing up out of the Manufacturing Resource Planning (MRP) world, ERP is also, by default, the primary tool manufacturing companies use to plan and schedule the resources needed for day-to-day...
Provided by Sage Software
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Whitepapers
Six Trends in Sales Performance Management
Mar 2013
Observations for organizations investigating Sales Performance Management systems.
Provided by IBM
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White Papers
5 Ways To Put Your CRM Data To Work For You And Your Customers
Aug 2011
How to phone-enable your CRM system to fully maximize the telephone as a sales, marketing, service and support channel. This paper explores the various ways that today's organizations are...
Provided by ANGEL
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Whitepapers
Beyond Web Analytics
Nov 2012
Web analytics solutions have become an indispensable tool for e-commerce, but they typically only provide partial visibility into the actual customer experience. Download this paper to see how you...
Provided by Quest Software, now a part of Dell
-
Whitepapers
Improve Business Performance and Gain Greater efficiency with the Oracle Optimized Solution for Oracle E-Business Suite
Mar 2012
Oracle runs its worldwide, mission-critical operations using its very own Oracle E-Business Suite, complete business and industry solutions that improve business performance through greater...
Provided by Oracle
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Podcasts
Microsoft Dynamics CRM or Microsoft Dynamics NAV CRM, Which Is the Best Fit?
Feb 2011
Does one have questions as to which Microsoft Customer Relationship Management (CRM) solution to use in the company? The attendees of this podcast learn about Microsoft Dynamics CRM and Microsoft...
Provided by Microsoft
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White Papers
ERP in SME: Fueling Growth and Profits - Aberdeen Group Research Report
Aug 2010
This Aberdeen Group research report provides an in-depth and comprehensive look at companies leveraging ERP solutions as a strategic weapon. ERP systems have served as a source of cost savings and...
Provided by Sage Software
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White Papers
Business Analytics and the Path to Better Decisions
Jul 2011
Explore how prebuilt analytic applications and business intelligence make for better decision-making across many functions in your organization. IDC analyst, Henry Morris, theorizes on the future...
Provided by SAP
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White Papers
Improve Customer Satisfaction and Create More Loyal Customers
Oct 2011
Multiple challenges are causing a rapid, profound transition in the way that people do business. Customers can interact with businesses through instant messaging, social media, in-person meetings,...
Provided by Cisco Systems, Inc.
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White Papers
EMA Advisory Note: IT Speaks: Practices and Trends in Enterprise Application Management
Aug 2008
Deploying business applications, such as Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), and vertical industry applications is complex and time-consuming. Managing them...
Provided by Enterprise Management Associates
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White Papers
Social CRM Comes of Age
Jan 2009
Since 2003, the impact of the social communications makeover has shifted ownership of the customer/company relationship to control in the hands of the customer - which changes how businesses must...
Provided by Oracle
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White Papers
Create Enduring Customer Relationships
Jan 2009
In today's environment, customers are spending less yet competition is more intense than ever. Loyalty initiatives must evolve beyond traditional reward programs to become a strategic part of the...
Provided by Oracle
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White Papers
Working the Way Salespeople Work
Jan 2009
Today's economy is forcing salespeople to do more with fewer resources. And there is always an opportunity for technology to better meet the specific needs of salespeople on the front lines with...
Provided by Oracle
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White Papers
Differentiate Your Company with Complete CRM
Jan 2009
This white paper will expand on what Oracle defines as Complete CRM - how businesses can better engage customers and users, manage customer transactions, and analyze results to adapt and take...
Provided by Oracle
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White Papers
Selling through a Slump
Jan 2009
Selling is tough. Salespeople know that better than anyone. Aggressively waiting for the phone to ring doesn't work. Neither does doing the same things with double the energy. But there are things...
Provided by Oracle
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White Papers
Retailers' Response to the Global Economy Downturn — Enabling Immersive Shopping Experiences
Jan 2009
The global retail industry is now moving towards the attainment of total immersive shopping experience (ISE) abilities - integrated customer relationship management (CRM) software suites - based...
Provided by Oracle
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White Papers
Web 2.0 and Sales Process Management
Jan 2009
This report discusses how Web 2.0 systems and applications can support management of sales processes.
Provided by Oracle
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White Papers
How Do You Evaluate Which On-Demand CRM Solution Is Right for You?
Oct 2010
The three main drivers of SaaS adoption—low initial cost of ownership, speed of deployment, and low internal IT resource profile—make SaaS solutions attractive at any time, but even more so in...
Provided by Oracle
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White Papers
Empowerment as a Growth Strategy
Jan 2009
There is a strong technology element to employee empowerment. All levels of management and customer-facing employees need to be empowered to serve the company on one hand, and the customer on the...
Provided by Oracle
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Case Studies
Norway Telco Calls Up HP Integrity Superdome to Supercharge Billing and CRM Services
Jul 2008
Norway's second largest mobile telephone operator, NetCom, is a wholly owned business of telecommunications leader TeliaSonera (www.teliasonera.com). The company wanted to improve their ability to...
Provided by Hewlett-Packard (HP)
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White Papers
How to Select a SaaS Vendor
May 2009
This whitepaper has been created to assist a vast number of SMBs, who do not have much experience with SaaS with the purchase decision. Companies looking to adopt SaaS have to be cautious, as the...
Provided by HyperOffice
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White Papers
The Collaboration Advantage
Jun 2009
In the global economy, the nature of business relationships is changing rapidly and executives at companies of all sizes realise the need to collaborate and partner more frequently with suppliers,...
Provided by SAP
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White Papers
Get Closer to Your Best Customers: A Shift in Customer Strategies in Time of Crisis
Jun 2009
Learn what companies can do in economic downturns to position themselves for later success. Find out what changes to make to customer strategy; how to align your organization to best support a...
Provided by SAP
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White Papers
Sales Performance Management: Maximize Profits with Comprehensive Sales Processes
Jun 2009
Discover why the key to a productive sales force is ensuring that sales people concentrate on acquiring, growing, and retaining profitable relationships with their account bases. SAP CRM empowers...
Provided by SAP
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Case Studies
Enterprise 2.0 Case Study: Following Zappos
Jun 2009
Zappos spends about $300,000 a year on utilizing the various tools of digital communications such blogs, microblogs and streaming video as customer interaction channels. That's a good (though not...
Provided by ZDNet
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Resource Center
ZDNet Resource Guide: Enterprise Resource Planning (ERP)
Jun 2009
This ZDNet Resource Guide provides useful information to help you gain a better understanding of the primary benefits and limitations of ERP as well as the best practices for a successful ERP...
Provided by SAP
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Webcasts
On-Demand Video: GroupWise to Exchange and Exchange Online Migration
Dec 2007
Getting ready for a GroupWise to Exchange and Exchange Online migration? This on-demand video from Quest Software gives you a better understanding of how GroupWise Migrator for Exchange helps your...
Provided by Quest Software, now a part of Dell
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White Papers
Improving Patient Care with a High-Performance CampusFabric
Jun 2009
The University of Rochester Medical Center (URMC), a large medical treatment and research campus in upstate New York, is the university's primary medical facility for education, research, and...
Provided by Cisco Systems
