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crm software
(1305 results)-
Case Studies
Iconic Candy Maker Reduces Customer Churn by 34 Percent With CRM Solution
Dec 2009
Jelly Belly Candy Company has experienced rapid growth over the last decade, as the company expands into new geographies and product areas. The company installed an ERP system in 2007 and began...
Provided by Microsoft
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Case Studies
Mobiltel Maximizes Business Agility and Competitiveness With HP Integrity Superdome Servers
Dec 2009
As Bulgaria's leading telecommunications operator, Sofia-based Mobiltel possesses more than 50% market share. Mobiltel wanted to introduce new products to market quickly to stay ahead of the...
Provided by Hewlett-Packard (HP)
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Case Studies
Solution From IBM and CRM.COM Improves Customer Relationship Management at Pay TV Station
Aug 2009
Lumiere TV Public Company, the leading Pay TV operator in Cyprus, needed a CRM solution to manage all its customer service processes on a 24-hour basis for more than 35,000 subscriber accounts....
Provided by IBM
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Whitepapers
Sales Intelligence
Jan 2009
Examines the benefits of incorporating sales intelligence into the early portion of the sales cycle. Example: VITAS has been using IBM Cognos TM1 for over 10 years for everything from complex...
Provided by IBM
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Whitepapers
Metrics based sales productivity - Delivering dividends for forward thinking sales organizations
Mar 2010
Designed for the sales executive, this series of Sirius Decisions research briefs focuses on the advent of metrics-based sales productivity. New approaches are being embraced and delivering...
Provided by IBM
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Webcasts
Sales PM Demo
Mar 2010
Learn how to turn the information intensity of your job into a competitive advantage. Pay attention to certain sweet spots of information, make better decisions, create better goals, and set...
Provided by IBM
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Webcasts
Improve Customer Satisfaction: Deliver More Revenue
Mar 2010
Insight into customer satisfaction is a key indicator to a repeatable, lasting revenue stream and loyal customers. Gaining information into how active customers are, repeat product purchases,...
Provided by IBM
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Webcasts
Sales Force Productivity
Mar 2010
The brief session explores the issues and the data required to drive better sales enablement, performance and productivity.
Provided by IBM
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Case Studies
Area Council Saves More Than £5 Million Over Three Years With Services Solution
Jun 2009
The council of the Royal Borough of Kingston upon Thames wanted to centralize interactions with the public to improve service. It implemented a contact center solution based on Microsoft Dynamics...
Provided by Microsoft
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White Papers
Training Vs. Hiring: Developing Your Staff When Hiring Is Not an Option
Mar 2010
In today's down economy, employee retention and development may be the last thing on your company leaders' minds. Fearful of the future, they feel reluctant to add more staff even if they have the...
Provided by SkillSoft
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White Papers
Five Tips for Energizing your Sales Organization
Mar 2010
Oracle Accelerate is Oracle’s approach to providing business software solutions to midsize organizations. The program started as a way to quickly implement industry-specific, on-premise ERP...
Provided by Oracle
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White Papers
Mobile CRM - Harness the Competitive Advantage of Your Mobile Workforce
Mar 2010
Workforce mobilization has become a key competitive requirement for most organizations seeking to create greater intimacy and presence with customers. However, enabling mobility is more than just...
Provided by Sage Software
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White Papers
Business Recovery Using CRM
Mar 2010
The green shoots of economic recovery may seem like a distant dot on the horizon, but that's no reason for businesses to sit back and wait until things improve. Even in challenging times, there...
Provided by Sage Software
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White Papers
CRM: A Business Imperative for Companies during the Global Economic Downturn
Mar 2010
Navigating through turbulent times is never easy, but today's economic conditions are more challenging than most companies have ever faced. The instinctive reaction is switch to defensive mode;...
Provided by Sage Software
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White Papers
On-Demand or on-premise CRM: 5 things to consider before making your decision.
Mar 2010
Internet-based technologies have played an important role in the development of modern CRM applications over the last several years. They have been the critical driving force behind the rise of...
Provided by Sage Software Inc.
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Case Studies
The Strategy-Infrastructure Connection for Frans Bonhomme
Jul 2008
The Discount Bank Latin America has served the citizens of Uruguay since 1958. Today, the Bank is one of the premier financial institutions in the region and currently has twelve facilities...
Provided by Unisys
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Webcasts
On-Demand Webcast: Achieve Access Accountability and Sustained Compliance
Mar 2010
Managing access to applications and data resources? It's not easy. IT administrators are often asked to grant high-level access without business justification. This can lead to incorrect/outdated...
Provided by Quest Software, now a part of Dell
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Case Studies
Communications Service Provider Takes Advantage of Architecture Assessment, Leading to Breakthrough Results
Mar 2010
Before implementing Microsoft Dynamics CRM, Elingo used multiple disconnected applications to manage internal processes and customer information. These disparate applications led to a high...
Provided by Microsoft
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Case Studies
Building Industry Leader Uses Technical Advisory Services Architecture Assessment to Gain Optimal Performance From Microsoft Dynamics CRM
Mar 2010
Mapei wanted to optimize its implementation of Microsoft Dynamics CRM, and the company's sales force wanted to use the solution to let customers submit their own orders efficiently Mapei asked...
Provided by Microsoft
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Case Studies
Leading Law Firm Improves Efficiency, Strengthens Client Ties With CRM Software
Mar 2010
Reed Smith, one of the world's leading law firms, was challenged to maintain close relationships with clients as it and the number of its clients grew in a highly competitive legal market. A team...
Provided by Microsoft
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Case Studies
Display Leader Increases Productivity and Savings With Integrated ERP and CRM Solution
Mar 2010
InFocus is a leader in the digital-projection market and a globally known brand. To compete more effectively and profitably in a challenging market, the company made a strategic decision to...
Provided by Microsoft
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Case Studies
Ministry of Defense Improves IT Support With Customer Relationship Management System
Feb 2010
To keep pace with increasing demands for IT support, the Information Systems Division of the Israel Ministry of Defense (MALAN) needed to upgrade its customer relationship management solution....
Provided by Microsoft
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Case Studies
City Council Uses CRM to Improve Community Services
Nov 2009
Wyndham City Council has 950 employees looking after a range of community services, including youth and social services, cultural activities, sport and recreation, tourism and business services....
Provided by Microsoft
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Case Studies
Beamish & Crawford Doubles Sales Productivity by Streamlining Order Entry Process With Micro Focus OnWeb
May 2008
Beamish & Crawford has been brewing and distributing premier beers throughout Ireland and around the world for over 200 years. In today's business climate, midsize companies in particular are...
Provided by Micro Focus
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Case Studies
Turk Telekom Develops Benefits-Driven CRM Roadmap
Mar 2010
Turk Telekom Group wanted to protect traditional revenue streams and mitigate decline in total PSTN lines through carefully designed rebalancing activities and increase broadband penetration and...
Provided by Oracle
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Case Studies
Gould & Lamb LLC Signs Deals Worth US$30 Million With New Claims Reporting and Compliance System
Mar 2010
Gould & Lamb, LLC wanted to implement a flexible and robust Customer Relationship Management (CRM) solution capable of supporting current and future operational and reporting needs and unify...
Provided by Oracle
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Case Studies
Brown-Forman Adopts a Virtualization Strategy to Take Consolidation to the Limit and Save on Space, Energy, and Operational Costs
Mar 2009
Brown-Forman wanted to improve utilization of servers running SAP solutions to fully leverage existing resources and gain capacity without causing server sprawl. The challenge was to speed rollout...
Provided by Sun Microsystems
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Whitepapers
Matching Scalability to Business Need
Nov 2009
Every organization is continually challenged to ensure its investments in technology and related processes match not only the current needs of the business, but the anticipated future requirements...
Provided by IBM
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Whitepapers
Closing the Data Privacy Gap for Siebel CRM Applications
Feb 2008
This white paper explains why protecting sensitive information and ensuring privacy have become high priorities. News headlines about the increasing frequency of stolen information and identity...
Provided by IBM
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Whitepapers
Anatomy of an Archiving Project
Feb 2008
Business critical ERP, CRM and other transaction processing applications represent an ongoing corporate investment. These applications empower new business initiatives, support daily operations...
Provided by IBM
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Whitepapers
Creating Focused Siebel Test Databases
Apr 2008
Ensuring the accuracy, reliability and quality of the Siebel applications has never been more important. Why? Because companies across industries depend on Siebel to manage customer information,...
Provided by IBM
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Whitepapers
Managing Amdocs CRM Data for Optimal Business Value
Jun 2008
Companies around the world have invested millions of dollars in Customer Relationship Management (CRM) systems, like Amdocs CRM, as a key enabling technology. By collecting large volumes of...
Provided by IBM
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Whitepapers
The Next Frontier for Support Centers
Mar 2010
This smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction.
Provided by Citrix Online
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Whitepapers
Leveraging the Web Collaboration Capabilities within Remote Support
Nov 2009
This new TSIA white paper provides an overview of Web collaboration, explores how companies are utilizing its capabilities within technical support and details its business value.
Provided by Citrix Online
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Webcasts
Leveraging Social Media as a Support Channel
Mar 2010
Watch this on-demand webinar to hear John Ragsdale, VP of technology research at Technology Services Industry Association (TSIA), share the advantages and risks of embracing social media for...
Provided by Citrix Online
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Webcasts
SMB Super Powers - How to Succeed in 2010
Apr 2010
Even as the clouds begin to lift from the U.S. economy, marketing departments find themselves still asked to accomplish more with budgets frozen and headcounts static. In addition to managing...
Provided by Citrix Online
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White Papers
Finding Customer Loyalty in a Multichannel World
Mar 2010
In this 1to1 Media and Oracle podcast, Don Peppers, Founding Partner of Peppers & Rogers Group, and Melissa Boxer, Vice President of CRM Applications at Oracle, engage in a dialogue to find out...
Provided by Oracle
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White Papers
Video Whitepaper: It's All About the Salesperson - Taking Advantage of Web 2.0
Jan 2010
Similar to how Web 2.0 applications like Facebook and Twitter have changed how people communicate and interact within personal social networks, salespeople need comparable applications that...
Provided by Oracle
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White Papers
Video: Differentiate Your Company With Complete CRM
Jan 2010
This white paper will expand on what Oracle defines as Complete CRM - how businesses can better engage customers and users, manage customer transactions, and analyze results to adapt and take...
Provided by Oracle
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Case Studies
Islamic Bank Cuts Number of Applications Used in Contact Centres by 88 Per Cent
Mar 2010
Dubai Bank offers Islamic corporate and retail banking services in the United Arab Emirates (UAE). It wanted to provide more responsive customer service, and simplify process compliance with...
Provided by Microsoft
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White Papers
SAP Business ByDesign: The Most Complete and Adaptable On-Demand Business Solution
Dec 2010
Learn how our complete on-demand solution can help your manufacturing company achieve greater responsiveness, control over operations, and increased visibility.
Provided by SAP
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White Papers
Think Your Organization is Too Small for ERP? Think Again
Dec 2010
ERP has become much more affordable in recent years, and while many believe ERP to be out of reach for SMBs, Aberdeen research shows a well-managed ERP implementation can be a continuing source of...
Provided by SAP
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White Papers
Why Business Intelligence Makes Sense for Midsize Companies
Dec 2010
Find out how to meet the challenges facing your midsize company and benefit from the road map that takes you through the process of deploying a BI solution, enabling you to start small and then...
Provided by SAP
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White Papers
Saugatuck Technology: ERP for Small and Mid-sized Companies: Time for a Decision
Dec 2010
Small to medium-sized enterprises (SMEs) often reach the point where their executives are considering, or should make, a significant change and/or investment in business management IT. What used...
Provided by SAP
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White Papers
Achieving Operational Efficiency
Dec 2010
Discover how mid size companies can benefit from the SAP Business All-in-One solution, which has deep, industry-specific functionalities that can be adapted to meet your unique and changing...
Provided by SAP
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Webcasts
Video whitepaper: Harnessing Oracle Governance, Risk, and Compliance to Improve Your E-Business Suite 12.1 Upgrade
Dec 2010
Upgrading to Oracle E-Business Suite Release 12 (EBS R12) isn't just a technical activity. Customers planning to upgrade face significant changes to the way they do business. New features...
Provided by Oracle
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Whitepapers
DBP-Whitepaper: Actionable Business Architecture
Dec 2010
As business and technology become more entwined, developing and deploying IT systems that address evolving business needs is vital for any organization. Read this paper for new perspectives and...
Provided by IBM
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Podcasts
Executive Dialogue PODCAST: Finding Cusomer Loyalty in a Multichannel World
Dec 2010
In a world where marketing resources are scarce and acquiring new customers is increasingly difficult, it's more important than ever to retain customers. Unfortunately, it's also more challenging....
Provided by Oracle
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White Papers
Executive Dialogue: Finding Customer Loyalty in a Multichannel World
Dec 2010
In a world where marketing resources are scarce and acquiring new customers is increasingly difficult, it's more important than ever to retain customers. Unfortunately, it's also more challenging....
Provided by Oracle
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Podcasts
Accela Video White Paper: Circumstances and Customers Have Changed Has Your Loyalty Program Kept Pace?
Dec 2010
While everyone knows it is much easier to retain customers than to land new ones, customer loyalty programs are struggling to help retain customers in today's shifting market. This video...
Provided by Oracle
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White Papers
The Interactive Marketing eBook: It's all about the Journey
Nov 2010
Download "The Interactive Marketing eBook: It's all about the Journey" now! Explore the Interactive Marketing essentials of cross channel marketing, sophisticated email marketing, proven website...
Provided by Unica
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Podcasts
How to Choose Between Hosted and On-Premise Customer Relationship Management
Apr 2009
Customer Relationship Management (CRM) is a company-wide business strategy focused on improving interactions with customers. Whether one deploy a CRM solution as an on-premise application housed...
Provided by Microsoft
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Podcasts
Grow Your Business With Microsoft Dynamics CRM
Apr 2009
This podcast talks about Microsoft Dynamics CRM 4.0 is a fully integrated Customer Relationship Management (CRM) system, which gives the capability to easily create and maintain a clear view of...
Provided by Microsoft
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Podcasts
Customer Service With Microsoft Dynamics CRM and the Customer Care Framework
May 2009
Making the most out of every customer interaction within contact centers is critical to help the organization weather the current economic storm. One way to deliver a great customer experience is...
Provided by Microsoft
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Podcasts
Optimize Your Sales Performance in the Cloud With Microsoft Dynamics CRM Online
May 2010
Microsoft Dynamics CRM Sales Force Automation (SFA) delivers end-to-end sales cycle capabilities to drive sales efficiency and execution from the cloud. This podcast talks about Microsoft Dynamics...
Provided by Microsoft
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Podcasts
Driving Customer Service Success in the Cloud With Microsoft Dynamics CRM Online
May 2010
More and more companies are discovering that they can run their customer service operations from the cloud and deliver more responsive service at a lower cost. Through this podcast one will learn...
Provided by Microsoft
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Podcasts
Drive Marketing ROI in the Cloud With Microsoft Dynamics CRM Online
Jun 2010
Microsoft Dynamics CRM Online provides end-to-end management of marketing programs, from data acquisition and segmentation, to campaign management and analysis of responses and activities, to...
Provided by Microsoft
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Podcasts
Eliminate Frustration With Integrated Business Software
Jun 2009
This podcast provide an eye-opening demonstration of how integrated software can accomplish this. This podcast speaks about the integration of Microsoft Dynamics SL with Microsoft Dynamics CRM and...
Provided by Microsoft
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Podcasts
Accelerate Line-of-Business Application Creation With Microsoft Dynamics CRM
Nov 2009
This podcast talks about how Microsoft Dynamics CRM can help to respond to ever-changing business needs, by Accelerating the creation and modification of Line-of-Business (LOB) applications...
Provided by Microsoft
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White Papers
The Impact of Offshored and Outsourced Call Service Centers on Customer Appraisals
Oct 2007
Firms are increasingly relying upon offshored and/or outsourced call centers to provide post-sales assistance to their customers. Although the motivation to engage in these practices is efficiency...
Provided by Springer Science+Business Media
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Whitepapers
DWBI - The Analytics Revolution: Optimizing Reporting and Analytics to Make Actional Intelligence Pervasive
Nov 2010
15 petabytes of new information are generated every day. And 80% of it is unstructured data. Don't let it get in the way of your decision-making. This analyst paper describes how optimizing...
Provided by IBM
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Whitepapers
DWBI - IBM Smart Analytics System: Working Smarter with Analytics
Nov 2010
Working smarter means being able to optimize and grow your business. The IBM Smart Analytics System is a ready-to-use analytics solution that turns information into insights and accelerates...
Provided by IBM
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White Papers
Webcast: Mastering the Multichannel Approach to Loyalty
Nov 2009
In today's economy, customer retention is more important than ever. Budgets are often severely constrained, competition for new customers is high, and everyone knows it's much more profitable to...
Provided by Oracle
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White Papers
Drive Sales Effectiveness with Enterprise-ready Web 2.0 Solutions
Aug 2009
Similar to how Web 2.0 applications like Facebook and Twitter have changed how people communicate and interact within personal social networks, salespeople need comparable applications that...
Provided by Oracle
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White Papers
Connect and Empower Mobile Salespeople
Mar 2009
Welcome to CRM in the era of mobility. This evolution stands finally to extend the value of CRM from the management suite down to the field salespeople to whom it was previously an annoyance....
Provided by Oracle
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White Papers
SAP Customers Support Sales Effective Processes
Oct 2010
In a number of recent Aberdeen research studies focused on sales effectiveness, the importance of providing both sales and corporate leaders with real-time customizable intelligence about their...
Provided by SAP
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White Papers
How to Deliver a Great Customer Experience and Lower Costs - Achieving Interaction Excellence Across Multiple Touch Points - CMO
Oct 2010
With budgets tightening and consumer spending on the decline, winning new customers and — more importantly — keeping existing customers has become incredibly difficult. Focusing on product and...
Provided by SAP
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White Papers
Delivering Efficient After-Sales Service in IM&C Companies
Oct 2010
Discover how software from SAP and our partners can help your IM&C company to maximize profitability and revenue, improve customer service, and reduce costs. Learn how to streamline and align all...
Provided by SAP
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White Papers
SAP runs SAP CRM for Marketing Management - Business Transformation Story
Oct 2010
Discover how SAP transformed the way marketing and sales teams collaborate when it upgraded to the latest release of SAP Customer Relationship Management, which supports employees with greater...
Provided by SAP
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White Papers
SAP runs SAP CRM for Sales Management - Business Transformation Story
Oct 2010
Find out how SAP achieved better transparency of customer relationships when it upgraded to the latest release of SAP Customer Relationship Management (SAP CRM). SAP CRM 7.0 supports SAP in...
Provided by SAP
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White Papers
SAP: Powering Marketing Success
Oct 2010
Discover how the SAP Customer Relationship Management (SAP CRM) application can help marketing organizations make a greater contribution to corporate revenue with fewer marketing resources,...
Provided by SAP
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White Papers
The Forrester Wave: CRM Suites For Large Organizations, Q2 2010
Oct 2010
Forrester evaluated 18 leading customer relationship management (CRM) suite solutions against 516 criteria reflecting the requirements of large organizations. We found that heavyweight Leaders...
Provided by SAP
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Webcasts
Microsoft Dynamics Webcast: Customer Service With Microsoft Dynamics CRM and the Customer Care Framework (Level 100)
May 2009
In this webcast the presenter is senior product manager on the Microsoft Dynamics CRM Worldwide team. The presenter is responsible for presenting the product profile for Microsoft Dynamics CRM...
Provided by Microsoft
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White Papers
Robust Reporting with SAP® BusinessObjects
Oct 2010
Find out how CA Technologies deliver consistent reporting and analytics functions across product lines while simplifying reporting with flexible report design and customization.
Provided by SAP
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White Papers
Performance and Scalability Benchmark: Siebel CRM Release 8.0 Industry Applications and Oracle 10gR2 DB on IBM System X3850 Servers Running Red Hat Enterprise Linux
Mar 2007
This paper describes the performance and scalability capabilities of Oracles Siebel Customer Relationship Management (CRM) Applications Release 8.0. The benchmark comprised 3,500 concurrent users...
Provided by Oracle
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White Papers
Performance and Scalability Benchmark: Siebel CRM Release 8.0 Industry Applications and Oracle 10gR2 DB on IBM System X3850 Servers Running Microsoft Windows 2003 Server Enterprise Edition
Aug 2007
This paper describes the performance and scalability capabilities of Oracle's Siebel Customer Relationship Management (CRM) Applications Release 8.0. The benchmark comprised 3,900 concurrent users...
Provided by Oracle
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White Papers
Performance and Scalability Benchmark: Siebel CRM Release 8.0 Industry Applications on HP BL460c Servers Running Red Hat Enterprise Linux 4.0 and Oracle 10gR2 DB on HP BL460C
Apr 2008
This paper describes the performance and scalability capabilities of Oracle's Siebel Customer Relationship Management (CRM) Applications Release 8.0. The benchmark comprised 4,000 concurrent users...
Provided by Oracle
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White Papers
Performance and Scalability Benchmark: Siebel CRM Release 8.0 Industry Applications on HP Proliant DL380 G5 Server Running Microsoft Windows Server 2003 Enterprise Edition and Oracle 10gR2 DB on HP Integrity Rx6600 Server
Jan 2009
This paper describes the performance and scalability capabilities of Oracle's Siebel Customer Relationship Management (CRM) Applications Release 8.0. The benchmark comprised 5,200 concurrent users...
Provided by Oracle
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White Papers
Performance and Scalability Benchmark: Siebel CRM Release 8.0 Industry Applications on HP BL685c Servers Running Microsoft Windows 2003 Server Enterprise Edition and Oracle 10gR2 DB on HP Rx6600
Apr 2008
This paper describes the performance and scalability capabilities of Oracle's Siebel Customer Relationship Management (CRM) Applications Release 8.0. The benchmark comprised 4,700 concurrent users...
Provided by Oracle
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White Papers
Performance and Scalability Benchmark: Siebel CRM Release 8.0 Industry Applications on HP BL460c Servers Running Oracle Enterprise Linux 4.5 and Oracle 10gR2 DB on HP RX6600
Aug 2008
This paper describes the performance and scalability capabilities of Oracle's Siebel Customer Relationship Management (CRM) Applications Release 8.0. The benchmark comprised 5,000 concurrent users...
Provided by Oracle
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Webcasts
Microsoft Webcast: Optimize Your Sales Performance in the Cloud With Microsoft Dynamics CRM Online (Level 100)
May 2010
Microsoft Dynamics CRM Sales Force Automation (SFA) delivers end-to-end sales cycle capabilities to drive sales efficiency and execution from the cloud. The attendee of this webcast wants to see...
Provided by Microsoft
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Webcasts
Microsoft Webcast: Drive Sales, Marketing, and Service Success With Microsoft Dynamics CRM Online (Level 100)
Apr 2010
For organizations of all sizes, Microsoft Dynamics CRM Online is an on-demand customer relationship management solution that is fast, flexible, and familiar, and it is available over the Internet...
Provided by Microsoft
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White Papers
Creating a Customer Influence Factor to Decrease the Impact of Churn and to Enhance the Bundle Diffusion in Telecommunications Based on Social Network Analysis
Mar 2010
Telecommunications' industry evolves into a high competitive market which demands companies to put in place an effective customer relation approach. Social network analysis can be used to increase...
Provided by Dublin City University
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Webcasts
Microsoft Webcast: Driving Customer Service Success in the Cloud With Microsoft Dynamics CRM Online (Level 100)
May 2010
More and more companies are discovering that they can run their customer service operations from the cloud and deliver more responsive service at a lower cost. The attendee will learn how...
Provided by Microsoft
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White Papers
Deploying Oracle Siebel CRM on Oracle's Sun Storage 7000 Unified Storage Systems
Apr 2010
For Oracle! Siebel CRM (Customer Relationship Management) applications, Oracle's Sun Storage 7000 Unified Storage Systems meet a range of functional requirements for availability, capacity, and...
Provided by Oracle
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White Papers
Next-Gen Web: Tools for Building Strong Customer Relationships in Retail Banking
Jan 2009
Where once retail financial institutions established the rules for conducting business with their customers, the advent of new, web-enabled technologies has led to a reversal of this situation - a...
Provided by Cisco Systems
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Webcasts
The Future of Fax: How Fax is Remaining Relevant in the 21st Century
Jun 2010
It seems the demise of fax technology has been predicted for over a decade. Yet, in 2010, fax is still relied upon for mission critical business processes, secure transmissions, legal signatures...
Provided by Instant InfoSystems
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Presentations
Improve Customer Satisfaction: Deliver More Revenue - Video
Jun 2010
Insight into customer satisfaction is a key indicator to a repeatable, lasting revenue stream and loyal customers. Gaining information into how active customers are, repeat product purchases,...
Provided by IBM
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Case Studies
Improve Sales Forecasting Accuracy - Video
Jun 2010
In this brief video, Joe Galvin of Sirius Decisions examines some of the myths and challenges of sales forecasting, and explains how sales analytic applications can improve the process.
Provided by IBM
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Case Studies
Sales Force Productivity - Video
Jun 2010
The brief session explores the issues and the data required to drive better sales enablement, performance and productivity.
Provided by IBM
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White Papers
Sony delivers a premium product with a premium support experience
Nov 2011
Sony VAIO customers expect a premium product and a premium support experience. With the help of LogMeIn Rescue, Sony increased its customer satisfaction and reduced average talk time on calls....
Provided by LogMeIn
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White Papers
Protecting personally identifiable information: What data is at risk and what you can do about it
Jun 2010
Virtually every organization acquires, uses and stores personally identifiable information about its customers, employees, patients, students and other individuals. These organizations are...
Provided by Sophos
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Webcasts
Ektron - From Systems to Solutions: Leveraging the social Web to achieve online success
Jun 2010
Hear about today's Web trends. Explore why more and more successful companies are turning to an online solution rather than a single system. And learn how to harness the power of the social Web to...
Provided by Ektron
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White Papers
The State Of Customer Experience,2010
Feb 2010
With tighter budgets and fewer resources, companies across North America are turning to improved customer experience as a way to build business and enhance brand loyalty. The biggest obstacle to...
Provided by Adobe Systems
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Webcasts
Savvis-IDC Webinar - Cloud Adoption: User Perceptions and Strategies
Jun 2010
This webinar includes an expert panel of industry professionals who will define IT cloud services and the Enterprise IT challenge. In addition, the panel will discuss and Cloud benefits, Cloud...
Provided by SAVVIS
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Case Studies
Langara Fishing Adventures More Than Once-in-a-Lifetime: Enhancing the Adventure Tourism Experience With Cutting-Edge Technology
Apr 2010
Based in Vancouver, British Columbia, Langara Fishing Adventures is a leading sport fishing and wilderness adventure providers of North America. The company manages five luxurious lodges situated...
Provided by Maximizer
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Case Studies
Ames Bros. Distributors: Complex Customer Projects Become Easier With the Help of Maximizer Enterprise
Apr 2010
Ames Brothers is a supplier of ceramic tile products and has been striving to become the top most supplier of Western Canada. Catering to a range of client base including builders, architects,...
Provided by Maximizer
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Case Studies
Cash Converters Cashes in With Maximizer Enterprise
Apr 2010
Cash Converters has a small head team that takes care of the workings of more than 30 Cash Converter retail franchisees. Therefore, most people who work at Cash Converters are always on the road...
Provided by Maximizer
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Case Studies
GrowthWorks Grows With Maximizer's Enterprise
Apr 2010
GrowthWorks manages the largest venture capital investor in western Canada and assists entrepreneurs with start-up capital. The company manages funds invested in entrepreneurial companies with the...
Provided by Maximizer
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Case Studies
ScotiaMcLeod Upgrading to CRM Solution Increases Value of Relationships for Financial Services Firm
Apr 2010
This case study deals with ScotiaMcLeod, the investment arm of Scotiabank, which upgraded to a CRM solution and eventually was able to increase the value of relationships for its financial service...
Provided by Maximizer
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Case Studies
Better Labour Employs Maximizer to Increase Their Speed and Efficiency of Employment Matching
Apr 2010
Better Labour is an employment agency that provides full-time and temporary contract labor to companies in manufacturing, service and construction. The company supports requirements of qualified...
Provided by Maximizer
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Case Studies
Strategico Marketing Group From Salesperson to Marketing-Driven in One, Simple Technology
Apr 2010
The Strategico Marketing Group was founded in 1991 to help emerging technology companies release new products into targeted markets. The company has a team of industry specialists who provided...
Provided by Maximizer
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Case Studies
Website Entrepreneurs
Apr 2010
Website Entrepreneurs is a company that launched two e-commerce websites - www.HeatingOilHelp.com and www.Equus-Rx.com. Where Equus- Rx.com offers news, information, advice and products for horse...
Provided by Maximizer
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Case Studies
Presenting a Professional Image as an Entrepreneur
Apr 2010
Toronto Ontario-based Alan Tuck owns and operates one of the 24 million small businesses that operate in North America. Alan Tuck provides total photography service solutions to clients by...
Provided by Maximizer
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Case Studies
Flexibility for Business Success: Technology-Enabled Clinical Trial Management
Apr 2010
Drug Research America works as a link between large, multi-national pharmaceutical companies and medical device manufacturers. It also deals with patients of America's physicians who participate...
Provided by Maximizer
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Case Studies
Maximizer Chosen Over ACT! and Goldmine for StepForth's Contact Management System
Apr 2010
StepForth Placement is a provider of Search Engine Optimization (SEO) services and knows the importance keeping pace with the industry standards. As an SEO services provider the company needed to...
Provided by Maximizer
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Case Studies
Keeping Pace With the Demands of Clients and New Products
Apr 2010
Werner Tars has been providing small business owners and professionals with financial knowledge since 1988. He helps them make informed decisions to enable financial fitness during their working...
Provided by Maximizer
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Case Studies
The Approved Group Approves of Maximizer for Increased Sales
Apr 2010
Approved Group is a leading research, publishing and training company that produces the Approved Series of "How-to" books and workshops based on research with decision makers. They chose Maximizer...
Provided by Maximizer Software
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Case Studies
Organizational Overhaul Increases Sales, Productivity and Customer Service Levels
Apr 2010
Martack Specialties is a leading provider of board products such as whiteboard and chalkboard commonly used in office and educational settings. In the busy manufacturing sector, it is crucial to...
Provided by Maximizer
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Case Studies
How a Real Estate Agent Became "Sold" on Maximizer
Apr 2010
Realtors have to keep track of their prospects, past and present clients, new listings, and the status of all current transactions. Fortunately, for top realtors like Diane Cardoso, Managing...
Provided by Maximizer
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Case Studies
Personalizing the Travel Experience - For Profit!
Apr 2010
Located in Lethbridge, Alberta, the Best Western Heidelberg Inn is a member of the Best Western hotel chain. In the highly-competitive travel accommodation industry, travelers have a wide array of...
Provided by Maximizer
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Case Studies
CRM Improves Compliance and Client Service at Boutique Investment Firm
May 2010
The concept of this case study is to discuss the new CRM system based on Microsoft Dynamics CRM 4.0 that is designed to allow the firms to track their customer's transactions. Mentioned in this...
Provided by Microsoft
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Case Studies
IT Services Company Expands Customer Base, Provides Superior Customer Service With New CRM Solution
May 2010
This case study discusses Microsoft Dynamics CRM 4.0 that is an automated solution used by Xpress, an IT company, for managing its sales and service operations. This CRM solution is designed to...
Provided by Microsoft
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Case Studies
HED Moves Towards SOA With LANSA CRM Solution
Dec 2007
Hayhurst Elias Dudek (HED) is one of the largest independently-owned insurance brokers in Canada. They specialize in unique and cost-effective insurance and risk management solutions since 1982....
Provided by LANSA
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Case Studies
IT Services Company Boosts Sales Productivity by 10-15 Percent With CRM Solution
May 2010
Discussed in this case study is how CRM solution has increased sales productivity of P.H.Teknow by 10-15 percent. A complete IT solution, P.H.Teknow provides packaged legal software with...
Provided by Microsoft
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Case Studies
John Wiley Australia Grows Its Business With LANSA
May 2008
John Wiley & Sons Australia Ltd. publishes non-fiction and educational books. The case study examines the use of LANSA technology in managing the growing business of Wily & Sons. Traditionally,...
Provided by LANSA
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Case Studies
Wilson Bowden Integrates With LANSA
Feb 2009
This paper provides a LANSA case study of Wilson Bowden PLC (now acquired by Barrat Developments PLC). It details how Wilson Bowden was able to implement an end to end CRM (Customer Relationship...
Provided by LANSA
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Case Studies
Large Finance Company Builds Ideal Sales Force Automation Tool by Harnessing Dataflow
May 2010
It was in the year 2007 when Diamond Lease and UFJ Central Leasing joined hands with each other to create the Mitsubishi UFJ Lease & Finance Company. The main motive behind the amalgamation was to...
Provided by Microsoft
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Case Studies
Verizon Business Delivers New Sales and Support Tools and Improves System Performance by 35%
Mar 2010
With one of the world's most connected internet protocol networks, Verizon Business delivers communications, IT, security, and network solutions to many of the largest businesses and governments....
Provided by Oracle
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Case Studies
Rocksure Systems Cuts Churn by 75% and Realizes 800% Annual Return on Investment
Mar 2010
Peoplesafe, the lone worker service provided by Rocksure Systems Ltd is the United Kingdom's largest provider of comprehensive lone worker protection services with a 20% market share. The...
Provided by Oracle
