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crm software
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Case Studies
Hunter TAFE: Institute Uses Content Management System to Create Enterprise-Quality Web Site in Two-Month Rapid Deployment
Aug 2012
Hunter TAFE wanted to make their public web site a more powerful marketing tool. They needed a consistent brand feel across the site, better search functionality and more intuitive navigation....
Provided by Microsoft
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Case Studies
University of Colorado Denver Anschutz Medical Campus Online Case Study
Dec 2012
CU Online was among the first in the nation to offer online courses and full degree programs. The University of Colorado Denver provides online programs and degrees to nearly 17,000 students. As...
Provided by Microsoft
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Case Studies
Luottokunta: Payments Provider Increases Security and Cuts Costs With Text Confirmation Solution
Mar 2011
Helsinki-based Luottokunta manages most of the credit card payments made in Finland. Luottokunta needed a technology that underscored its presence as a leader in the payments market in Finland. In...
Provided by Microsoft
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Whitepapers
Top 10 Features Small and Medium Businesses Need in a CRM Solution
Jan 2013
All sized organizations now recognize the value of using a CRM solution to manage interactions with customers, clients and sales prospects. This whitepaper helps small and medium sized businesses...
Provided by Salesforce.com
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Whitepapers
Market Focus Report - The Value of Mobile and Social for CRM
Jan 2013
Adding mobile access and social collaboration to CRM delivers significant benefits. In a survey of CRM decision makers, Nucleus found that providing sales people with mobile device access to CRM...
Provided by Salesforce.com
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Whitepapers
Social Network in marketing (Social Media Marketing) Opportunities and Risks
Sep 2011
The most well-known social software applications are weblogs, wikis, social networking sites and instant messaging. Social networking at a high level is described as the convergence of...
Provided by AIRCC
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Whitepapers
An Efficient MAC Protocol Based on Hybrid Superframe for Wireless Sensor Networks
Jul 2009
Designing low energy consumption, high efficiency Media Access Control (MAC) protocols are one of the most important directions in wireless sensor networks (WSN). In this paper, the authors...
Provided by AIRCC
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Whitepapers
Analysis of Web Mining and Evolving of User Profiles
Apr 2012
A good and effective Customer Relationship Management (CRM) needs clear understandings of customer requirements. The management should have up to date needs of the customers, and accordingly they...
Provided by International Journal of Engineering and Innovative Technology (IJEIT)
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Case Studies
Lifetime Financial Management: Finance Software Company Wins Enterprise Contract With Client-Based Cloud Solution
Sep 2011
Lifetime Financial Management wanted to reduce support costs and expand the target market for its Customer Relationship Management (CRM) application 360Lifecycle. Dot Net Solutions helped Chief...
Provided by Microsoft
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Whitepapers
Solutions for Analyzing CRM Systems - Data Mining Algorithms
Oct 2011
All over the world, the authors are surrounded by data. There are large volumes of data, but not enough information. This is a problem that many companies and industries are facing. A solution to...
Provided by NORTH ATLANTIC UNIVERSITY UNION
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Whitepapers
A Business Model For Cloud Computing with Caching Notion
Mar 2012
In this paper, the authors propose a business model for cloud computing based on the concept of separating the encryption and decryption service from the storage service. Furthermore, the party...
Provided by International Journal of Communications and Engineering
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Whitepapers
Customer Behaviour Analysis Using CBA
Jan 2012
With the rampant competition in the domestic and international business, the Customer Relationship Management (CRM) has become one of matters of concern to the enterprise. CRM takes the customers...
Provided by International Journal of Electronics Communication and Computer Engineering
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Whitepapers
Cisco Cloud for Higher Education
Jan 2013
This report from Forrester Research examines how the new world of cloud services combines powerful computing, networking, storage, management tools, and applications to make it easier than ever to...
Provided by Cisco
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Podcasts
Salesforce Platform Keynote
Sep 2012
Salesforce.com COO George Hu opens the Platform Keynote at Dreamforce '12
Provided by Salesforce.com
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Podcasts
Building Java Apps on Heroku and Force.com
Oct 2012
In this session you will learn how to build Social Enterprise applications using Salesforce, Heroku, and Java. Through live coding and demonstrations you will learn how to instantly deploy and...
Provided by Salesforce.com
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Case Studies
ProBiblio: Libraries Use Data Warehouse to Cut TCO, Speed Efficiency, and Transform Services
Dec 2011
ProBiblio manages 46 public libraries in the northern and southern regions of Holland. Before 2011, each library relied on a separate IT solution to support operations. To help speed efficiency,...
Provided by Microsoft
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Podcasts
Aberdeen Video Series Part 2: Assemble Actionable Information - Analytical Excellence in the Mid-Market
Mar 2013
For midsize organizations, business analytics offers the crucial ability to transform data into insight and uncover opportunities for growth and competitive advantage. This Aberdeen Sector Insight...
Provided by IBM
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Podcasts
Aberdeen Video Series Part 3: Distribute Business Insight - Analytical Excellence in the Mid-Market
Mar 2013
For midsize organizations, business analytics offers the crucial ability to transform data into insight and uncover opportunities for growth and competitive advantage. This Aberdeen Sector Insight...
Provided by IBM
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Whitepapers
CRM Customer Value Based on Constrained Sequential Pattern Mining
Feb 2013
The role of data mining has become increasingly important for an organization that has large databases of information on customers. Customer Relationship Management (CRM) systems are implemented...
Provided by GGS Indraprastha University
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White Papers
CRM Your Salespeople Will Love
Aug 2007
CRM can provide companies of all types and sizes with significant benefits, but only if users adopt it. Therefore, winning over users and obtaining buy-in at all management levels are crucial to...
Provided by Oracle
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White Papers
Choosing the Best CRM for Your Organization:
Aug 2007
CRM buyers have a wealth of deployment options available to them, providing unprecedented flexibility, cost-efficiency and business value. They can opt for an on-premise packaged software...
Provided by Oracle
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Webcasts
When No Press is Good Press - July 2011
Jul 2011
Yesterday's approaches to combating malware are no longer sufficient. Already this year we've seen an extraordinary number of high-profile security breaches. Whether you're a small business or a...
Provided by Symantec
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White Papers
Pay As You Grow Tech Guide
Aug 2011
Meet your current app delivery needs with the added ability to easily scale with future growth. "Pay-As-You-Grow" is a unique solution from Citrix that helps you handle unpredictable traffic and...
Provided by Citrix Systems, Inc.
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White Papers
How to simplify the IT infrastructure with end-to-end automation of document processes
Oct 2007
Businesses continue to face rising pressure to cut costs and increase profitability while also improving customer satisfaction and partner relations through efficient communication. True to its...
Provided by Esker
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Webcasts
Credit Union Improves Service: Credit Union Unifies Branches, Improves Service
Nov 2007
Mid Atlantic Farm Credit relied on Unified Communications and Microsoft CRM to bring 5 companies into one, connect branch offices, and improve staff's ability to serve customers.
Provided by Cisco Systems
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White Papers
10 Questions to Ask Your on Demand Contact Center Provider
Nov 2007
Building and maintaining a contact center can prove cost-prohibitive and resource intensive. Yet when you're committed to providing your customers with a personalized multichannel communications...
Provided by Oracle
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White Papers
Contract Life-Cycle Management Attracts New Entrants
Aug 2007
CIOs and their business partners are increasingly looking for Contract Life-cycle Management (CLM) solutions for all of their businesses' contracts, even if they deploy them in stages for buy-side...
Provided by Forrester Research
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White Papers
Get Clean, Stay Clean - Competitive Advantage through Data Quality
Jan 2008
The purported benefits of advanced IT investment are many. Systems promise to provide executives with comprehensive, timely, and accurate data to support better decision making. Whether the...
Provided by Netrics
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Webcasts
MSDN Webcast: MSDN geekSpeak: Custom Development on Microsoft Dynamics CRM With Aaron Elder (Level 200)
Oct 2007
The presenters of this webcast share their knowledge and experience around a particular developer technology. The attendee of this webcast will hear about industry trends, new technology,...
Provided by Microsoft
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White Papers
The Definitive Guide to Midmarket ERP Solutions
Apr 2008
An ERP (Enterprise Resource Planning) solution offers businesses big gains, including increased revenues and heightened productivity. And these days, ERP solutions are not just for...
Provided by Inside ERP
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White Papers
Call-Center Buyer's Guide
Dec 2007
Use this Buyer's Guide to select the call-center solution that's a perfect fit for your business. Implementing the right call-center solution is a key factor in keeping your customers happy, as...
Provided by VoIP-News
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Case Studies
Stonetree Network Solutions Partners With WatchGuard for a New Brand of Customer-Focused Service
Jan 2011
Stonetree was built on the commitment to deliver enterprise-class IT services to SMBs for a fraction of what it would cost them to run comparable services in-house. In order to provide the highest...
Provided by WatchGuard Technologies
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White Papers
Essential Manager's Guide: Extraordinary Customer Service
Nov 2007
What your customers think about your company is often a result of their experience when they contact you. Whether or not they remain customers is often a result of the quality of service you...
Provided by Avaya
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White Papers
Avaya IQ: Making the Business Case for Intelligent Contact Center Reporting
Nov 2007
Avaya IQ is a reporting and analytics platform that enables companies to share one view of reality to make faster, better decisions and create a consistent customer experience. Customers and...
Provided by Avaya
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White Papers
Still Struggling to Reduce Call Center Costs Without Losing Customers? The Right Technologies Lead the Way Out of the Call Center Dilemma
Sep 2007
While setting their customer service strategy, some organizations have focused solely on cost reduction through outsourcing and basic automation. In the process, though, many have discovered that...
Provided by SAP
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Whitepapers
Coca-Cola Bottling Co. Consolidated Moves to DB2
Aug 2011
This IDC study discusses the ERP upgrade journey of CCBCC, the challenges it faced, and the lesson learned. This serves as a guide to improve the process of planning, design, development, and...
Provided by IBM
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Whitepapers
Workload Optimized Systems for Superior Business Value
Aug 2011
This 6-page Advisory from Clabby Analytics discusses how computers should be used to support and respond to changing business demands and how computers should be used to provide services for...
Provided by IBM
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Case Studies
Q-Park France Optimizes Marketing Strategy With Centralized View of Customers
Dec 2007
Created in 2002, Q-Park France is a subsidiary of the European Q-Park Group, which specializes in the finance, construction, and operation of car parks. Q-Park France wanted to centralize...
Provided by Oracle
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Case Studies
OppenheimerFunds Supports Growth by Providing Advisors With Timely, Targeted Information
Dec 2007
OppenheimerFunds wanted to gain visibility into email correspondence with financial advisors and accelerate product information delivery to financial advisors. The challenge was to streamline...
Provided by Oracle
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Case Studies
SNCF Improves Customer Satisfaction and Loyalty With Customer Relationship Management Solution
Nov 2007
SNCF, the European rail transport leader, manages more than 320 million passengers each year and 135 million tons of freight. SNCF wanted to ensure multi-channel (internet, telephone, etc.) and...
Provided by Oracle
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Case Studies
TORO National Support Network
Aug 2009
TORO's contact center handles an average of 300 calls per day and it needed a cost-effective solution that would improve its operations. Download this case study to see how they partnered with...
Provided by NEC
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White Papers
Improving Healthcare Delivery with Role-Enabled Communications
Aug 2009
Today, more healthcare IT organizations than ever are interested in implementing UC applications in a planned, cost effective manner. In order to meet their tremendous potential for improved...
Provided by NEC
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White Papers
When Green Equals Green: Best Practices for Communications Provider Billing in an Environmentally-Conscious, Multi-channel World
Aug 2009
With an increased focus on environmental stewardship, it's not surprising that many communications firms are looking for ways to promote "green" activities within their companies - including...
Provided by Pitney Bowes
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Case Studies
Business Success - Microsoft Dynamics CRM Online Customer Showcase
Dec 2008
Read the following stories to see how businesses have achieved consistent and measureable improvement in their everyday business processes in marketing, sales and customer service through the...
Provided by Microsoft
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Case Studies
Microsoft Dynamics - Total Case Study
Aug 2008
Total Structures, Inc. gets support from Microsoft Dynamics® CRM Online to enhance sales force productivity.
Provided by Microsoft
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Webcasts
Dynamics CRM Online High Five Sportswear Webcast
Aug 2008
For many sports organizations, a CRM system acts much like the lifeblood of the company, feeding insightful information about both customers and players to management and coaches in order to...
Provided by Microsoft
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White Papers
Microsoft Dynamics CRM - High 5 Sportswear Case Study
May 2008
High 5 Sportswear is an athletic apparel distributor based in the Pacific NW that faces the challenge of customer service reps having to blindly make decisions without having the right customer...
Provided by Microsoft
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Presentations
Dynamics Collaborative Contact Center Demo
Aug 2009
Optimize communications with Microsoft Dynamics® and the Collaborative Contact Center.
Provided by Microsoft
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White Papers
Peppers & Rogers - Sales and Marketing: The New Power Couple
Dec 2008
This session features Martha Rogers of Peppers & Rogers, who speaks about the trends, best practices, and competitive advantages of the customer-centric enterprise.
Provided by Microsoft
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Webcasts
Microsoft Dynamics CRM - Sports Organizations Video Case Study
Jan 2009
Learn why many professional sports organizations choose Microsoft Dynamics® CRM for success in all aspects of their business, most importantly, knowing who their customers are. In this video, a...
Provided by Microsoft
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Webcasts
Microsoft Dynamics CRM - Chill Factore Video Case Study
Jan 2009
Chill Factore is an indoor snow venue in northwest England modeled after Alpine resorts. Chill Factore implemented Microsoft Dynamics® CRM to track all transactions, purchases, customer...
Provided by Microsoft
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Webcasts
Microsoft Dynamics CRM - Leicester City Football Club Video Case Study
Jan 2009
Leicester City Football Club is a championship football club, having just received promotion from League 1. One of the big areas of concern for the organization is maintaining its players in top...
Provided by Microsoft
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White Papers
Using Encrypting File System to Protect Microsoft Dynamics CRM Data on a V3c Client Running Windows XP Professional
Jun 2007
This white paper describes how to use EFS with the Microsoft Dynamics® CRM clients for Outlook Compatibility Update on a computer running Microsoft Dynamics CRM laptop client for Microsoft Office...
Provided by Microsoft
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Case Studies
Dental Imaging Company Speeds Time to Market with Hosted Microsoft Solution
Sep 2008
ORBIT Imaging, Inc. provides advanced digital imaging services of the teeth, face and jaws to physicians, dentists, and dental specialists. The startup company needed to minimize their initial IT...
Provided by Microsoft
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White Papers
How to Choose the Best CRM Implementation Partner for Your Call Center
Jul 2009
In the era of multi-channel communications, the Service Management and Customer Support features used in Call Centers, along with Sales Force Automation (SFA), are among the most common...
Provided by OSF Global Services
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Case Studies
High-End Real Estate Company JBMRA Puts Brokers in Prime Position to Increase Sales with Microsoft Dynamics CRM Live
Aug 2009
JBMRA—Sperry Van Ness Institutional (JBMRA) specializes in the marketing of high-end real estate properties in the Unites States. Agents and brokers accessed the firm's Office Outlook public...
Provided by Microsoft
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White Papers
Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence with CRM Solution
Apr 2008
Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. The company's 5,000 employees used diverse tools to access...
Provided by Microsoft
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White Papers
Raymond James Financial to Provide CRM Solution, Distribute Best-Practices Workflow
Aug 2009
Raymond James Financial employs over 3,000 financial advisors, 75 percent of whom are independent contractors. To attract and keep well-to-do clients, these advisors must apply sophisticated...
Provided by Microsoft
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White Papers
Multitenant CRM Enables Rapid Deployment, Flexible Foundation for US Dynamics Field Sales Team
Oct 2008
Facing rapid growth, U.S. Dynamics Field Sales needed a sales force automation tool that would map to the team's unique solution-selling process and drive adoption among sales staff. Working with...
Provided by Microsoft
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White Papers
Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution
Jul 2008
Service Repair Solutions provides technology solutions that help automotive technicians increase the efficiency and accuracy of their work. For two years, Service Repair Solutions used NetSuite...
Provided by Microsoft
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Webcasts
Microsoft Dynamics Webcast: Transforming Customer Service into a Strategic Asset
Feb 2008
What is the role of customer service in your organization? Is it considered simply a cost of doing business or does it play a critical role in your organization's business strategy? For years,...
Provided by Microsoft
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Webcasts
Microsoft Dynamics Webcast: Increase Sales Productivity by Creating a Connected and Collaborative Sales Force (Level 100)
Sep 2008
Find out how you can get the sales solution of the future today. In this webcast, you learn how creating a connected, collaborative sales team can help you: Increase close rates by simplifying...
Provided by Microsoft
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Webcasts
Microsoft Dynamics Webcast: Beyond the Boundaries of Traditional CRM
Mar 2008
Microsoft Dynamics® CRM is one of the fastest growing CRM products in the market. In addition to the functionality you would expect from a world-class CRM solution, Microsoft Dynamics CRM also...
Provided by Microsoft
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Presentations
Welcome to the Microsoft Dynamics CRM Online Video Gallery
Jan 2008
Microsoft Dynamics® CRM Online equips business professionals with online and offline access to customer information through a full suite of marketing, sales and service solutions within a familiar...
Provided by Microsoft
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White Papers
CRM Guide to Eliminating Guesswork: Get Control of Your Business
May 2008
With the five steps mentioned in this white paper, one won't be wasting time on Sunday night, stitching together spreadsheet information from various reps and sales managers. CRM system will...
Provided by FrontRange Solutions
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White Papers
Working Together - Customer Relationship Management and Wireless Networks
Jan 2009
Today's wireless local area networks (WLANs), wide area networks (WANs) and Wi -Fi hotspots enable anywhere, anytime network access; always available flow of information; and up -to-the-minute CRM...
Provided by Motorola
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Case Studies
Powersports Manufacturer Supercharges Dealer Management With Application Platform
Jul 2009
Polaris Industries Inc. is the number one off-road vehicle manufacturer in the world and a recognized leader in the snowmobile industry. The company relied on a group of unconnected systems to...
Provided by Microsoft
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Case Studies
Solution Provider Uses Hosted Services to Secure a Significant Deal With Retail Giant
Jun 2009
CROSSMARK helps retailers reach their sales objectives. When a large retail chain issued a request for proposal to update its product demonstration program in six weeks, CROSSMARK had to find a...
Provided by Microsoft
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Case Studies
Qualitrain Express Centralizes Sales and Marketing Information and Increases Sales Closings by 20%
Jul 2009
Qualitrain Express wanted to centralize all sales information including prospects, clients, accounts, and contacts, to extend visibility and improve oversight of sales procedures and create an...
Provided by Oracle
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Case Studies
Grupo A2E de Mexico S.A. de C.V. Consolidates Sales Information and Optimizes Business Opportunities
Jun 2009
Grupo A2E de México wanted to consolidate sales information to manage and improve procedures and operations for follow-up of sales and create a secure, up-to-date database of clients, prospects,...
Provided by Oracle
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Case Studies
Rede Paranaense de Comunicacao Improves Client Service and Decreases Wait Times by 50%
Jan 2009
Rede Paranaense de Comunicacao (RPC) wanted to gain a single platform to assist the different companies in their diverse, specific business activities, such as billing for the newspaper print...
Provided by Oracle
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Case Studies
Turkcell Telecommunications Services A.S. Gains Flexibility and Decreases Time to Market
Jul 2009
Turkcell Telecommunications Services wanted to reduce time to market for new telecommunication services and increase the number of system architecture projects completed in a year. The challenge...
Provided by Oracle
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Case Studies
Sinova Management Consultancy Boosts Staff Productivity by 15% With Integrated CRM
Jun 2009
Founded in 2002, Sinova Management Consultancy helps private and corporate clients from around the world to expand into China. The sales staff was using Microsoft Excel to record and update...
Provided by Oracle
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Case Studies
COMIT SE Gains Comprehensive View of Its Customers to Increase User Acceptance
Jun 2009
COMIT SE wanted to mirror the new organizational structure of national and profit-center responsibility with a uniform customer database for all sites outside Switzerland and standardize the...
Provided by Oracle
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Case Studies
SKY Brasil Servicos Automates Service Management, Reduces Redundant Processing by 20%
May 2009
SKY Brasil Servicos Ltda wanted to provide high levels of customer service despite dramatic growth in subscriptions resulting from the 2006 merger and improve customer relationship management to...
Provided by Oracle
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Case Studies
AutoSelection (GR) Improves Operational Efficiencies With Customer Relationship Management Solution
May 2009
AutoSelection (GR) wanted to replace paper-based customer records and isolated e-mail histories with a comprehensive Customer Relationship Management (CRM) system that integrates with the...
Provided by Oracle
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Case Studies
Barclays Bank PLC - Bank Adopts Technology to Improve Customer Satisfaction and Promote Retention
May 2009
Barclays Bank PLC provides banking, investment banking, and investment management services throughout the world, including the Arabian Peninsula. After introducing consumer banking services in the...
Provided by Microsoft
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Case Studies
Financial Firm Improves Productivity by 20 Per Cent With Relationship Management Software
May 2009
Privatinvest Bank is a banking subsidiary of Commerzbank, based in Austria. The company employs 50 people, providing financial and investment advice to its clients. Privatinvest Bank must keep...
Provided by Microsoft
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Case Studies
CRM Software Helps Asset Management Firm Comply With Regulation and Win New Business
May 2009
With 800 clients, Warren Wicklund is an innovative asset management business based in Oslo, Norway. It was founded in 2002 and now specialises in hedge fund management. Like many financial...
Provided by Microsoft
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Case Studies
Bank Strengthens Market Opportunities With Enhanced Customer Service Tools
Jul 2009
KASB Bank has 73 branches across Pakistan. It offers financial solutions to a large portfolio of investment, corporate, and consumer banking customers, with a comprehensive range of services....
Provided by Microsoft
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White Papers
Call-Center Buyer's Guide
Dec 2007
Use this Buyer's Guide to select the call-center solution that's a perfect fit for your business. Implementing the right call-center solution is a key factor in keeping your customers happy, as...
Provided by VoIP-News
-
Case Studies
Stonetree Network Solutions Partners With WatchGuard for a New Brand of Customer-Focused Service
Jan 2011
Stonetree was built on the commitment to deliver enterprise-class IT services to SMBs for a fraction of what it would cost them to run comparable services in-house. In order to provide the highest...
Provided by WatchGuard Technologies
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White Papers
Essential Manager's Guide: Extraordinary Customer Service
Nov 2007
What your customers think about your company is often a result of their experience when they contact you. Whether or not they remain customers is often a result of the quality of service you...
Provided by Avaya
-
White Papers
Avaya IQ: Making the Business Case for Intelligent Contact Center Reporting
Nov 2007
Avaya IQ is a reporting and analytics platform that enables companies to share one view of reality to make faster, better decisions and create a consistent customer experience. Customers and...
Provided by Avaya
-
White Papers
Still Struggling to Reduce Call Center Costs Without Losing Customers? The Right Technologies Lead the Way Out of the Call Center Dilemma
Sep 2007
While setting their customer service strategy, some organizations have focused solely on cost reduction through outsourcing and basic automation. In the process, though, many have discovered that...
Provided by SAP
-
Whitepapers
Coca-Cola Bottling Co. Consolidated Moves to DB2
Aug 2011
This IDC study discusses the ERP upgrade journey of CCBCC, the challenges it faced, and the lesson learned. This serves as a guide to improve the process of planning, design, development, and...
Provided by IBM
-
Whitepapers
Workload Optimized Systems for Superior Business Value
Aug 2011
This 6-page Advisory from Clabby Analytics discusses how computers should be used to support and respond to changing business demands and how computers should be used to provide services for...
Provided by IBM
-
Case Studies
Q-Park France Optimizes Marketing Strategy With Centralized View of Customers
Dec 2007
Created in 2002, Q-Park France is a subsidiary of the European Q-Park Group, which specializes in the finance, construction, and operation of car parks. Q-Park France wanted to centralize...
Provided by Oracle
-
Case Studies
OppenheimerFunds Supports Growth by Providing Advisors With Timely, Targeted Information
Dec 2007
OppenheimerFunds wanted to gain visibility into email correspondence with financial advisors and accelerate product information delivery to financial advisors. The challenge was to streamline...
Provided by Oracle
-
Case Studies
SNCF Improves Customer Satisfaction and Loyalty With Customer Relationship Management Solution
Nov 2007
SNCF, the European rail transport leader, manages more than 320 million passengers each year and 135 million tons of freight. SNCF wanted to ensure multi-channel (internet, telephone, etc.) and...
Provided by Oracle
-
Case Studies
EXR Adopts High Performance Database to Support Future Growth
Dec 2007
EXR Korea had ambitious growth plans when it launched in 2001. The company believed there was a large market for its products among Korea's fashion-conscious youth, who are quick to adopt overseas...
Provided by Oracle
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Case Studies
Financial Services Company Gains Improved Sales Performance With Easy-to-Use Solution
Jan 2008
Security Benefit is a growing financial services company with more than 790 employees. Headquartered in Topeka, Kansas, the company's outside sales team operates from remote locations nationwide....
Provided by Microsoft
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Case Studies
State Attorney General's Office Uses New Technology to Improve Constituent Service
Dec 2007
The Pennsylvania Office of the Attorney General manages a broad range of law and public safety responsibilities, including conducting criminal investigations and prosecutions, handling civil...
Provided by Microsoft
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Case Studies
Entertainment Store Reduces Repair Processing Time by 50 Per Cent
Nov 2007
Virgin Megastores Lebanon is a leading entertainment store specialising in music, film, books, and electronic goods. The company runs its central repair service from its flagship store in Beirut....
Provided by Microsoft
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Case Studies
Global Marketing Firm Integrates Systems to Boost Productivity
Nov 2007
Having grown through acquisition, Chicago-based media intelligence firm Cision US was faced with handling several customer relationship management systems used throughout its offices in the United...
Provided by Microsoft
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Case Studies
Professional Services Company Targets Customer Needs With Flexible Training
Oct 2007
Information Management Group (IMG) provides training services for Microsoft Dynamics CRM business software. Because customer relationship management software is often customized to match a...
Provided by Microsoft
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Whitepapers
HP Healthcare Portal Solutions: Improve communication, adaptability, and efficiency
Aug 2011
Do more with less through a web-based healthcare portal. HP enables you to service constituents through self-service capabilities that enable more efficient access to, and more effective use of,...
Provided by Hewlett-Packard (HP)
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Whitepapers
The Value of Healthcare IT (HIT)
Aug 2011
The Intel� Healthcare IT (HIT) Value Model provides an industry-tested approach to discussing and measuring the benefits of HIT investments, with a focus on quantifiable benefits that produce a...
Provided by Hewlett-Packard (HP)
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Case Studies
European Finance Employees Build Stronger Business Relationships With Management Tool
Dec 2007
Established in 1990, HgCapital is a private equity firm with offices in the United Kingdom, Germany, and the Netherlands. HgCapital aims to generate high risk-adjusted returns for its investors by...
Provided by Microsoft
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Case Studies
Sales Employees at Lebanese Insurance Company Increase Productivity by 15 Per Cent
Nov 2007
Sales employees at Lebanese insurance company AROPE were struggling to cope with an expanding customer base, which had recently hit 40,000 people. It needed a management solution that connected...
Provided by Microsoft
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Case Studies
Modernization Campaign Grows Egypt's Economy, Provides Training Solutions
Nov 2007
After the Ministry of Communications and Information Technology in Egypt adopted a national plan to facilitate the country's modernization, demand for qualified consultants for Microsoft Dynamics...
Provided by Microsoft
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Resource Center
Find out how to "Wow" the customer while managing costs
Jan 2008
Current bank trends indicate profit margins are flat. Retaining top bank customers is becoming harder and harder. Is your financial institution ready to buck this trend? With seven...
Provided by IBM
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Podcasts
Getting Started with Oracle Fusion Human Capital Management
Sep 2011
Designed from the ground-up using the latest technology advances and incorporating the best practices gathered from Oracle's thousands of customers, Fusion Applications are 100 percent open...
Provided by Oracle
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Podcasts
How Fusion HCM coexists with PSFT, EBS, and JDE HCM Podcast
Sep 2011
Fusion HCM was designed to coexist with your PeopleSoft, E-Business Suite and JD Edwards HCM applications. Tune into this Appcast to understand how Fusion HCM can extend the value of your existing...
Provided by Oracle
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Whitepapers
The 10 Commandments of a Successful Oracle eBusiness R12 Upgrade
Aug 2011
Your business's success hinges upon the availability of complex enterprise planning (ERP) systems like Oracle E-Business Suite. They serve a crucial range of business needs, from operations to...
Provided by Quest Software, now a part of Dell
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White Papers
Everything You Need to Know to Go Global with PeopleSoft HCM
Sep 2011
Oracle's PeopleSoft applications are designed to meet the needs of all organizations, whether they operate in one or many countries. Oracle provides secure global human resources management...
Provided by Oracle
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Webcasts
Momentum Webcast: Do Extraordinary Things Every Day With Microsoft Dynamics CRM! (Level 100)
Apr 2008
In this webcast, we show you how the productivity of your sales, customer service, and marketing teams can be dramatically increased by taking advantage of the enhancements in the newly released...
Provided by Microsoft
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Webcasts
Microsoft Dynamics Webcast: Professional Basketball Team Expands Customer Base With Microsoft Dynamics CRM
Mar 2008
Join Microsoft, Peppers & Rogers, and the Portland Trail Blazers for an on-demand webcast and learn how you can create customer relationships by using Microsoft Dynamics® CRM 4.0. This session...
Provided by Microsoft
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Webcasts
Momentum Webcast: Grow Your Business With the Visibility to Capture More Sales Opportunities (Part 1 of 2) (Level 100)
Feb 2008
Today's competitive business environment requires real people to do extraordinary things every day. Microsoft Dynamics® CRM offers you innovative ways to access this powerful relationship...
Provided by Microsoft
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Case Studies
Ambu A/S Ensures Real-Time Reporting and Increases Visibility Into Sales Pipeline
Feb 2008
Ambu A/S develops, produces, and markets diagnostic and life-supporting equipment and solutions to hospitals and rescue services. Ambu A/S wanted to develop and rapidly deploy a new Customer...
Provided by Oracle
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Case Studies
The B&B Hotels Group Reduces Customer Service Response Time by 70%
Feb 2008
For more than a decade, B&B Hotels Group has been designing and developing hotels with an innovative concept - combining low cost and quality. B&B Hotels Group wanted to implement an efficient...
Provided by Oracle
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Case Studies
Siebel CRM Serving Umbria
Feb 2008
Centro Agro Alimentare dell'Umbria, wanted to support decentralised open governance and manage contacts in the three organisations on the occasion of regional, national and international events...
Provided by Oracle
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White Papers
The Responsive Retailer: Boosting Sales by Providing Store Customers with the Information and Experience They Expect
Jan 2008
For hundreds of years, retail success has been built on one basic concept: merchandise in the right place, at the right time, at the right price. But customers want to add a killer element to that...
Provided by Avaya
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White Papers
Better Together With Microsoft Dynamics CRM
Feb 2008
Microsoft makes significant investments in delivering products and technologies that work together and enable people-ready businesses. This vision is centered on providing the right tools to help...
Provided by Microsoft
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Case Studies
Forklift Manufacturer Improves Processes, Increases Customer Satisfaction
Feb 2008
Mitsubishi Caterpillar Forklift Europe (MCFE) manufactures, sells, and distributes more than 18,000 forklifts each year throughout Europe, the Middle East, and Africa. The organization needed a...
Provided by Microsoft
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Case Studies
CRM Solution Helps Healthcare Connectivity Provider to Boost Revenue 115 Percent
Feb 2008
VisionShare - a provider of secure data connectivity for the healthcare industry - was outgrowing its home-grown systems. So, the company adopted Microsoft Dynamics CRM and Axonom Powertrak. The...
Provided by Microsoft
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Case Studies
Travel Company Expects 20 Per Cent Increase in Turnover With Customer-Based System
Feb 2008
Italy-based Uvet American Express wanted to strengthen its service to customers. Working with Microsoft Gold Certified Partner Brain Force, the company developed the Dynamics Travel solution by...
Provided by Microsoft
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Case Studies
Italian Brokerage House Replaces Lotus Notes With Customer Relationship Management Tool
Jan 2008
Reginato & Mercante, one of Italy's leading brokers, needed an advanced Customer Relationship Management (CRM) tool to better serve clients with its specialist knowledge. The company experimented...
Provided by Microsoft
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Case Studies
Recruit+ Powered by Microsoft Dynamics CRM Helps Momentum Place More People in Jobs, Faster
Aug 2007
Momentum was custom-built in 1996 to serve the recruitment industry, and is now based in Auckland and Wellington. Momentum was looking for a smarter and more efficient way to manage recruits' CVs,...
Provided by Microsoft
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Case Studies
Microsoft Partner Recruitment Efforts Streamlined With Microsoft Dynamics CRM
Jan 2008
Recruiting new partners to fill niche markets is an integral part of the through-partner sales strategy at Microsoft. Vital to the success of these efforts, partner recruitment groups are tasked...
Provided by Microsoft
