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crm software
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Case Studies
Manufacturer Gains Confidence From Expert Guidance and Embraces IT Overhaul
Mar 2008
Furniture manufacturer American of Martinsville relied on a 28-year-old mainframe system to run its business. The company needed a change but didn't know what was possible with new technologies....
Provided by Microsoft Tips
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White Papers
Yankee Group: Software as a Service Dramatically Improves CRM Success
Feb 2008
This Yankee Group report uncovers the voice of enterprise users so that companies can buck the CRM failure rate with a clear understanding of how new on-demand services and technologies can...
Provided by Oracle
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Case Studies
Teachers Association Turns to Centralized Data Repository to Improve Member Service
Apr 2008
The California Teachers Association (CTA) serves 350,000 members. It provides a full range of offerings, including the improvement of teaching conditions, representation in the political arena,...
Provided by Microsoft Tips
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Downloads
MIT Podcast: How Enterprise Software Drives Higher Productivity Efficiency
Jan 2008
If you are a small business or midsize company currently thinking about investing in IT, you might be wondering if it is even worth it. Download this MIT Podcast, featuring an interview with Dr....
Provided by SAP
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Case Studies
Eclipse Internet Improves Workforce Effectiveness by Automating Financial Processes
Mar 2008
Based in southwest England, Eclipse was founded as a dial-up internet service provider in 1995, evolving to offer broadband services by 2001. Eclipse wanted to streamline billing and payments...
Provided by Oracle
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Case Studies
SThree Achieves 33% Revenue Growth as Sales Consultants Get a Clearer View of Customers
Mar 2008
SThree wanted to enable sales consultants to deliver aggressive growth targets by providing them with well analyzed and presented customer data and ensure the system is implemented without...
Provided by Oracle
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Case Studies
IWBank Improves Service and Insight With Advanced Business Intelligence Capabilities
Mar 2008
Established in 1999, IWBank specializes in online banking and financial services. IWBank wanted to respond promptly to requests from bank customers and optimize customer service and marketing...
Provided by Oracle
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Podcasts
Cloud Cross Program - IBM Smart Business Test Cloud Demo
Oct 2011
This demo shows how IBM can help you implement a private test cloud environment and how this Smart Business Test Cloud can help you drive down cost and provide more flexibility.
Provided by IBM
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Webcasts
IBM Smart Business Test Cloud Demo
Oct 2011
This demo shows how IBM can help you implement a private test cloud environment and how this Smart Business Test Cloud can help you drive down cost and provide more flexibility.
Provided by IBM
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Whitepapers
Taking management of your SAP environment to the next level
Oct 2011
IBM Integrated Service Management solutions deliver the capabilities necessary to address even the most complex and sophisticated IT infrastructures. With this industry-leading portfolio of tools,...
Provided by IBM
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Whitepapers
Business Continueity for SAP on System Z
Oct 2011
This book describes the IBM High Availability Solution for SAP on System z, which provides the means for fully automating the management of all SAP components and related products running on z/OS,...
Provided by IBM
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Whitepapers
IBM and SAP: Rising to the challenge of complexity
Oct 2011
Read how IBM and SAP can help work with you to select the products, solutions and services best suited to your business, with the efficiency, flexibility and insight you look for when making IT...
Provided by IBM
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Whitepapers
IBM Systems Solution with SAP Discovery System
Oct 2011
Whether you plan to integrate new SAP products into your infrastructure or are preparing for an upgrade, the IBM Systems solution with SAP Discovery system can help you thoroughly evaluate SAP...
Provided by IBM
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Resource Center
HP Healthcare Portal Solutions (Resource Center)
Oct 2011
Do more with less through a web-based healthcare portal. HP enables you to service constituents through self-service capabilities that enable more efficient access to, and more effective use of,...
Provided by Hewlett-Packard (HP)
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White Papers
Integrated Commerce: A Blended Approach to B2B ECommerce and CRM
Jul 2007
Best-in-class customer relationship management (CRM) systems have enabled leading organizations to translate greater customer insight into higher profits from more loyal customers. In parallel,...
Provided by EDL Consulting
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White Papers
The Top 9 Ways to Increase Your Customer Loyalty: Follow These and Enjoy an Immediate Lift in the Loyalty of Your Customers
Sep 2007
Every company executive will raise their hand and say they believe having loyal customers is a key to business success. But what are executives really doing about it? Most will point to their...
Provided by Allegiance
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White Papers
Sales Force Automation Comparison Guide
May 2008
Inside CRM's analysts have compiled this comprehensive Comparison Guide that features the top 10 industry SFA providers. This guide offers solutions to help sales and marketing to continue to sell...
Provided by Inside CRM
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White Papers
On-Premise CRM Comparison Guide
May 2008
If your business needs the flexibility offered by an in-house CRM system, your first step should be to research offerings from some of the industry's biggest vendors. Find out how different...
Provided by Inside CRM
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Case Studies
La Caja Improves Visibility Into Business Processes With an Integrated IT Platform
Apr 2008
La Caja has the most assets of any business in the Argentine insurance market. When the present shareholders of La Caja took control of the company in 1994, the insurance market had been opened to...
Provided by Oracle
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Webcasts
TechNet Webcast: Windows Mobile Series: Microsoft Dynamics CRM Mobility and Windows Mobile (Level 300)
Apr 2008
Microsoft Dynamics CRM offers several options for presenting marketing, sales, and customer service information to mobile users. This webcast covers mobile options, including Windows Mobile...
Provided by Microsoft Tips
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Webcasts
Microsoft Dynamics Webcast: Developing a High Performance Sales Team With Microsoft Dynamics CRM 4.0
Jan 2008
Organizations like yours have been continually challenged to grow revenues, achieve higher quotas, and increase customer loyalty to stay competitive. Now businesses across the United States are...
Provided by Microsoft Tips
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Webcasts
Hosting Webcast Series: Hosting Opportunities With CRM 4.0
Apr 2008
The attendee of this webcast will gain a better understanding of the CRM Market and learn about new features, pricing and how partners are successfully going to market.
Provided by Microsoft Tips
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Webcasts
TechNet Webcast: Windows Mobile Series: Providing Mobile Access to Corporate Data and Applications (Level 200)
Apr 2008
The presenter of this webcast provides an in-depth session on how Windows Mobile and Microsoft System Center Mobile Device Manager extend key business applications, like Customer Relationship...
Provided by Microsoft Tips
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Case Studies
EDS and Avaya Create a Global Infrastructure for Contact Centers to Enable Operational Efficiencies, High Productivity, and Client Satisfaction
Mar 2008
With hundreds of clients in all major industries, Electronic Data Systems Corporation (EDS) needs to address an extremely wide range of evolving Customer Relationship Management (CRM) requirements...
Provided by Avaya
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Case Studies
Tough Problems Solved: IBM Customer Equity & Lifetime Management (CELM)
Jan 2008
Small companies often have the luxury of recognizing their customers by sight, and knowing their purchase preferences and service needs. Savvy business owners are able to meet these expectations -...
Provided by IBM
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Case Studies
Pharmaceutical Client Seeks Assistance in Prioritizing Its Nanotechnology R&D Strategy
Jan 2008
After surveying the shifting pharmaceutical technology landscape, the multinational pharmaceutical company sought a strategy and roadmap to help guide its future development efforts. In response,...
Provided by IBM
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Case Studies
Microsoft Dynamics CRM Online - The Norris Group Case Study
Apr 2008
At California-based real estate firm The Norris Group, ten years of customer history and order data were held by an online e-mail marketing vendor. New anti-spamming restrictions and an unstable...
Provided by Microsoft
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Case Studies
Microsoft Dynamics CRM Online - The Linc Group Case Study
Apr 2008
The Linc Group is an international company that provides infrastructure and technical services to commercial and industrial facility clients. As a service business, building a book of clients...
Provided by Microsoft
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Case Studies
Microsoft Dynamics CRM Online - ProCurve Networking by HP Case Study
May 2008
ProCurve Networking by HP, the networking hardware division of Hewlett-Packard, is the number two Ethernet switching vendor in the world, with nearly four times the market growth rate in revenue....
Provided by Microsoft
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White Papers
Microsoft Dynamics CRM 4.0: Enterprise Performance and Scalability
Mar 2008
Microsoft Dynamics CRM 4.0 is designed to help enterprise organizations attain a 360-degree view of customers, achieve reliable user adoption, adapt quickly to business change, and accelerate...
Provided by Microsoft
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White Papers
Microsoft Dynamics CRM 4.0: Performance and Scalability - Bandwidth Utilization Improvements
Mar 2008
Microsoft Dynamics CRM business software is designed to help enterprise organizations achieve a 360-degree view of their customers across marketing, sales, and service. Engineered to deliver...
Provided by Microsoft
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White Papers
Microsoft Dynamics CRM 4.0: Performance and Scalability - Database Scalability for the Enterprise
Mar 2008
Microsoft Dynamics CRM 4.0 demonstrated its ability to scale to support the needs of an enterprise organization with a very large customer service database. In a test based on a customer database...
Provided by Microsoft
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Case Studies
Microsoft Dynamics CRM Online - 1888-TRASHIT! Case Study
Apr 2008
1-888-TRASH-IT! wanted a CRM system that could capture, share, and use customer data specific to the company's operations to improve customer acquisition and retention. Company managers evaluated...
Provided by Microsoft
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White Papers
Microsoft Dynamics CRM 4.0: Performance and Scalability - User Scalability for the Enterprise
Feb 2008
Microsoft Dynamics CRM 4.0 is designed to help enterprise organizations attain a 360-degree view of customers, achieve reliable user adoption, adapt quickly to business change, and accelerate...
Provided by Microsoft
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Webcasts
Webcast: The online customer experience - make it exceptional - AMA
Oct 2011
Learn how to gain customer loyalty and competitive advantage by delivering engaging on-line experiences.
Provided by IBM
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Case Studies
TCS Aids Siebel 7.8 Upgradation to Improve Customer Experience in XO Communications
Aug 2011
With the battle for market share intensifying between Incumbent Local Exchange Carriers (ILECS), and Competitive Local Exchange Carriers (CLECs) in the US, Telecommunications service providers...
Provided by Tata Consultancy Services
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White Papers
Customer Service Data Sheet
Jan 2010
Explore how Microsoft Dynamics® CRM business software arms your customer service professionals with a customer service and support solution that combines the power of productivity with ease of...
Provided by Microsoft Dynamics
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White Papers
Local Governments Strengthen Service, Achieve New Operating Efficiencies with CRM
Jan 2009
Learn how independent analysis shows that Microsoft Dynamics CRM drives substantial productivity and service level upgrades for local governments. In order to clearly understand how local...
Provided by Microsoft Dynamics
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Whitepapers
InterSystems TrakCare and HP Converged Medical Infrastructure
Oct 2011
Faced with increasing expectations of care and more expensive drugs, procedures and equipment, healthcare organizations must deliver better outcomes at reduced cost. They need a connected...
Provided by HP and Intel®
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Webcasts
July 10th: Just MASH Marketing: The Customer Reference Mashup
Jul 2008
Your business is booming. You have a long list of happy customers...but don't know if you have the most current story. Register for and attend this Serena Webinar on Thursday, July 10, 2008 at...
Provided by Serena Software
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White Papers
Predictive Analytics for the Detection of Suspicious Claims
Jun 2009
Predictive analytics helps streamline the process of identifying potentially fraudulent claims, increasing the efficiency of investigators while rewarding honest customers with faster claims...
Provided by SPSS
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Case Studies
HP rp5700 Point of Sale System Streamlines Operations
Mar 2009
In an industry largely taken over by giant chain stores, Fraese Drug and Soda Fountain has thrived independently in downtown Hutchinson, Kan., since 1939. Fraese Drug and Soda Fountain wanted to...
Provided by Hewlett-Packard (HP)
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Case Studies
Partner Doubles Year-Over-Year Revenue Through Focus on CRM Solutions
May 2009
Inetium, a Microsoft Gold Certified Partner, provides consulting services for a variety of customers, and does so with a particular focus on Customer Relationship Management (CRM) solutions based...
Provided by Microsoft
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Case Studies
Bank of Ningbo Improves Service and Profitability With Unified View of Customers
Apr 2009
The Bank of Ningbo is a joint-stock commercial bank with 78 branches in Ningbo and Shanghai. The opening of China's capital markets prompted Bank of Ningbo to rethink the way it sold and marketed...
Provided by Oracle
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Case Studies
Infoserve Ltd. Cuts Development Costs by 30% While Scaling Up Performance and Profitability
Apr 2009
Infoserve Group PLC wanted to build a customer relationship management platform capable of delivering near 100% availability for up to 500 sales agents, each making 150 calls a day to prospective...
Provided by Oracle
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Case Studies
Subaru of America Deepens Customer Insights to Drive More Effective Marketing, Sales, and Service Activities
Apr 2009
Subaru of America, Inc. (SOA) wanted to expand insight into customer preferences and ownership lifecycles to enable more targeted segmentation and marketing and improve lead management within the...
Provided by Oracle
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Case Studies
Wyeth UK Gains Single Customer View and Drives Customer Focus With Companywide CRM System
Apr 2009
Wyeth wanted to become the most customer-oriented healthcare company in the United Kingdom within three years and move from a product-oriented approach to a customer-oriented approach to better...
Provided by Oracle
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Case Studies
Inovis Improves Communication Capabilities, Reduces Costs With Integrated Customer Service Solution
Apr 2009
Inovis wanted to replace more than 16 marginally integrated and non-supported customer relationship management systems and servers to manage expanding customer base and improve data quality, which...
Provided by Oracle
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Case Studies
Huatai Securities Improves Profitability by Adopting Customer-Centric Business Model
Apr 2009
Huatai Securities Co. wanted to build a customer relationship management system to support a move from a product-centric to a customer-centric business and expand market share and gain a...
Provided by Oracle
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Case Studies
Targeted Marketing Campaigns Result in e-Commerce Sales Spikes of Up to 500% for $450 Million Tommy Bahama
Jan 2009
Tommy Bahama has 82 retail locations that offer upscale men's and women's apparel, accessories and gifts, as well as home furnishings. Tommy Bahama barely used its CRM (customer relationship...
Provided by Epicor Software
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Case Studies
Epicor Software Case Study: Anglican Retirement Village
Oct 2007
The Anglican Retirement Village (ARV) is using a leading edge Customer Relationship Management (CRM) system to create major efficiencies in administration and reporting. The ARV also needed to be...
Provided by Epicor Software
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Case Studies
Epicor Software Case Study: STL Group of Companies
Dec 2007
STL Group of Companies is a value added reseller of new and used Avaya and Nortel telephone systems and equipment. Founded in 1989, STL has both small and large customers that are end users. Not...
Provided by Epicor Software
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Case Studies
Epicor Software Case Study: Viewpoint Construction Software
Dec 2007
After 20 years of providing accounting, project management and estimating software to the construction industry, Viewpoint Construction Software understands the advantages of building on top of a...
Provided by Epicor Software
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White Papers
Growing Customer Relationships: 90 Days That Make It or Break It
Sep 2008
Across the nation, banks seeking to create deeper relationships with their customers are focused on their existing customers rather than on their newest customers. The research reveals that a...
Provided by Xerox
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Webcasts
Momentum Webcast: Improving Visibility Into Organizational Performance (Part 4 of 4): Delivering BI Capabilities Through Microsoft's Dynamics Offerings (Level 200)
Mar 2009
The key to successful performance management is based on bringing together people, process and technology in a way that allows an organization to align around its strategic goals and objectives,...
Provided by Microsoft
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Webcasts
Microsoft Webcast: How to Coach Your Sales Team to Success (Level 100)
Mar 2009
It takes more than business as usual to make it in tough economic times. The presenter of this webcast coaches sales managers on techniques and technology that help maximize the amount of time...
Provided by Microsoft
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Webcasts
Momentum Webcast: Grow Your Business With Microsoft Dynamics CRM
Apr 2009
How well one can react to and even predict ever-shifting customer needs and competitor moves? Business moves quickly today, requiring that every company continuously reexamine direction,...
Provided by Microsoft
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Webcasts
Microsoft Dynamics Webcast: How to Choose Between Hosted and On-Premise Customer Relationship Management (Level 100)
Apr 2009
Customer Relationship Management (CRM) is a company-wide business strategy focused on improving interactions with customers. Whether one deploy a CRM solution as an on-premise application housed...
Provided by Microsoft
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White Papers
Talisma Launches Next Generation Sales Force Automation Solution by Moneycontrol.com
Jan 2009
Talisma Corporation Pvt. Ltd., a leading provider of Customer Relationship Management (CRM) solutions, announced that the availability of their next generation Sales Force Automation Solution that...
Provided by Talisma
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Case Studies
Testing Services for CRM Software Solutions Developer
Feb 2009
The client is a worldwide leader in CRM, Customer Process and Customer Performance solutions for the enterprise, from medium-sized businesses to the world's most recognized brands. The client...
Provided by Softtek
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Case Studies
Fractal Helps Leading Credit Card Issuer Reduce Attrition Through Predictive Attrition Modeling
Jun 2007
The bank needed proactive retention programs, through which they could identify customers likely to cancel their cards and contact them with retention offers that pre-empted the cancellation...
Provided by Fractal Analytics
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Case Studies
Fractal Builds the Analytical Function for a Large Korean Bank, Enabling It to Drive Acquisition, Retention & Value Management Programs
Nov 2007
A leading Korean bank wanted to increase the profitability of credit card division by increasing acquisition rates, checking attrition rates and identifying gaps in current processes and marketing...
Provided by Fractal Analytics
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Case Studies
Fractal Helps Leading Credit Card Issuer Increase Spend Per Customer Through Advanced Spend Analytics
Jun 2007
Large Credit Card Issuer wanted to increase customer value by inducing higher spend on credit cards. Fractal deployed its customer analysis frameworks to identify the needs and requirements of...
Provided by Fractal Analytics
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White Papers
Out-of-the-Box Integration
Jan 2009
The purpose of this paper is to discuss how it is possible for Small and Medium-sized firms (SMB's) to achieve levels of application integration historically reserved for large enterprises with...
Provided by Cabinet NG
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Webcasts
Momentum Webcast: Grow Your Business With the Visibility to Capture More Sales Opportunities (Part 2 of 2) (Level 100)
Mar 2008
Join this informative and engaging tour of the features and benefits in the new version of Microsoft Dynamics CRM® 4.0. Microsoft Dynamics CRM offers you innovative ways to access this powerful...
Provided by Microsoft Tips
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White Papers
9 Tips on How to Help Your Reseller-Based Software Business Move
Jan 2009
This whitepaper addresses some widespread issues and describes a few basic steps for the user to follow, which will lead to maximizing the revenues and increase the productivity in the software...
Provided by Avangate
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White Papers
CRM at a Glance: Salesforce.com Vs. Siebel
Jun 2008
CRM provides a holistic view for a company's interactions with its prospects, contacts, and accounts. The accurate data entry of multiple aspects of the customer experience can provide reports and...
Provided by TSG One Stop
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White Papers
8 Trends of Successful CRM Projects
Jun 2008
CRM projects can be a success and do not have to be over budget, amassing resources and time indefinitely. CRM projects do not have to be lengthy implementations if the big-bang approach is ruled...
Provided by TSG One Stop
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White Papers
CRM Success With Offshore Outsourcing
Jun 2008
The IDC is not intended to be a long-term solution. There must be resources in place onsite to take over the development, system testing, and change management before the CRM solution is...
Provided by TSG One Stop
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Presentations
Celenia Software Case Study
May 2009
When project complexities and emerging business opportunities outstrip the internal resources of Microsoft Dynamics® partners, they need to be able to access additional consultant and technical...
Provided by Microsoft
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Presentations
Rodgers and Hammerstein Organization Case Study
May 2009
The Rodgers & Hammerstein Organization (R&H) manages and administers musical and theatrical licensing rights for the heirs of Richard Rodgers, Oscar Hammerstein II, and many other talented...
Provided by Microsoft
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Presentations
Convergence 2009 - The Power of Possibilities
May 2009
In today's difficult economic environment, there has never been more value in Microsoft Dynamics ®. This video is geared toward helping users understand how Microsoft Dynamics solutions increase...
Provided by Microsoft
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White Papers
Seven Tips for Profiting from Lean Times with CRM - Oracle
May 2009
Long before recessionary pressures gripped the economy, businesses were struggling with the challenges of an increasingly competitive sales environment. This Oracle whitepaper offers seven tips...
Provided by Oracle
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Downloads
Dynamics Webcast: How to Choose Between Hosted and On-Premise Customer Relationship Management
Apr 2009
Customer relationship management (CRM) is a company-wide business strategy focused on improving interactions with customers. Microsoft gives you the power of choice with both on-premise and...
Provided by Microsoft
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Downloads
Microsoft Dynamics Webcast: Microsoft ERP Solutions: A Compelling Choice for Today's Enterprise
Apr 2009
Learn how enterprises are employing Microsoft Dynamics® solutions. This webcast features a customer case study presented by guest speaker Kevin Scott, senior program manager within the Microsoft...
Provided by Microsoft
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White Papers
CRM in Banking
Jan 2009
Technology, not just analytics, not just an impressive story of how customer focused people is. All major banks have invested heavily in technology and infrastructure over the last 5 to 10 years...
Provided by Infosys Technologies
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White Papers
The 2nd Generation of CRM
Jan 2009
Although the history of CRM in banking is dotted with failures, there are a few pioneering banks that succeeded in creating successful CRM programs, such as, Royal Bank of Canada, National...
Provided by Infosys Technologies
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White Papers
Transforming CRM: 10 Tactics for Improving Revenue and ROI Now
Feb 2009
Until people have intelligent marketing automation with actionable triggers to qualify leads and detect movement towards a buying decision, the CRM system is a very fancy database. In today's...
Provided by Engagement Systems
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White Papers
Improving CRM Investments: Optimizing the Customer Life Cycle With Intelligent Marketing Automation
Jan 2009
The technology evolution is replacing live human interaction. GPS systems give better directions than a passenger with a map. Elementary schools have changed their curriculum to better prepare...
Provided by Engagement Systems
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White Papers
Team Performance Visualisation: Get Your Front Line to Take More Initiative
Jul 2008
This brief paper is directed toward managers frustrated by the fact that their customer-facing people are constantly referring problems back up the line and/or customer complaints are on the rise,...
Provided by deCONSTANTIN & Associates
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Case Studies
Microsoft Dynamics CRM Online - The Linc Group Case Study
Apr 2008
The Linc Group is an international company that provides infrastructure and technical services to commercial and industrial facility clients. As a service business, building a book of clients...
Provided by Microsoft
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Case Studies
Microsoft Dynamics CRM Online - ProCurve Networking by HP Case Study
May 2008
ProCurve Networking by HP, the networking hardware division of Hewlett-Packard, is the number two Ethernet switching vendor in the world, with nearly four times the market growth rate in revenue....
Provided by Microsoft
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White Papers
Microsoft Dynamics CRM 4.0: Enterprise Performance and Scalability
Mar 2008
Microsoft Dynamics CRM 4.0 is designed to help enterprise organizations attain a 360-degree view of customers, achieve reliable user adoption, adapt quickly to business change, and accelerate...
Provided by Microsoft
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White Papers
Microsoft Dynamics CRM 4.0: Performance and Scalability - Bandwidth Utilization Improvements
Mar 2008
Microsoft Dynamics CRM business software is designed to help enterprise organizations achieve a 360-degree view of their customers across marketing, sales, and service. Engineered to deliver...
Provided by Microsoft
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White Papers
Microsoft Dynamics CRM 4.0: Performance and Scalability - Database Scalability for the Enterprise
Mar 2008
Microsoft Dynamics CRM 4.0 demonstrated its ability to scale to support the needs of an enterprise organization with a very large customer service database. In a test based on a customer database...
Provided by Microsoft
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Case Studies
Microsoft Dynamics CRM Online - 1888-TRASHIT! Case Study
Apr 2008
1-888-TRASH-IT! wanted a CRM system that could capture, share, and use customer data specific to the company's operations to improve customer acquisition and retention. Company managers evaluated...
Provided by Microsoft
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White Papers
Microsoft Dynamics CRM 4.0: Performance and Scalability - User Scalability for the Enterprise
Feb 2008
Microsoft Dynamics CRM 4.0 is designed to help enterprise organizations attain a 360-degree view of customers, achieve reliable user adoption, adapt quickly to business change, and accelerate...
Provided by Microsoft
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Webcasts
Webcast: The online customer experience - make it exceptional - AMA
Oct 2011
Learn how to gain customer loyalty and competitive advantage by delivering engaging on-line experiences.
Provided by IBM
-
Case Studies
TCS Aids Siebel 7.8 Upgradation to Improve Customer Experience in XO Communications
Aug 2011
With the battle for market share intensifying between Incumbent Local Exchange Carriers (ILECS), and Competitive Local Exchange Carriers (CLECs) in the US, Telecommunications service providers...
Provided by Tata Consultancy Services
-
White Papers
Customer Service Data Sheet
Jan 2010
Explore how Microsoft Dynamics® CRM business software arms your customer service professionals with a customer service and support solution that combines the power of productivity with ease of...
Provided by Microsoft Dynamics
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Case Studies
The Power of Productivity Microsoft Dynamics® CRM Customer Showcase
Jan 2011
Microsoft Dynamics® CRM 2011 is an easy-to-use sales force automation and relationship-management system that improves the productivity of sales, service, and marketing professionals. It also...
Provided by Microsoft Dynamics
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White Papers
Local Governments Strengthen Service, Achieve New Operating Efficiencies with CRM
Jan 2009
Learn how independent analysis shows that Microsoft Dynamics CRM drives substantial productivity and service level upgrades for local governments. In order to clearly understand how local...
Provided by Microsoft Dynamics
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Whitepapers
InterSystems TrakCare and HP Converged Medical Infrastructure
Oct 2011
Faced with increasing expectations of care and more expensive drugs, procedures and equipment, healthcare organizations must deliver better outcomes at reduced cost. They need a connected...
Provided by HP and Intel®
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Webcasts
July 10th: Just MASH Marketing: The Customer Reference Mashup
Jul 2008
Your business is booming. You have a long list of happy customers...but don't know if you have the most current story. Register for and attend this Serena Webinar on Thursday, July 10, 2008 at...
Provided by Serena Software
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Case Studies
Lesite.tv Improved Marketing Campaign Success and Increased Sales Productivity While Controlling Costs
May 2008
Lesite.tv wanted to provide a multi-channel, easy-to-use Customer Relationship Management (CRM) system that can be deployed rapidly and optimize customer knowledge over the various life-cycle...
Provided by Oracle
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Case Studies
Helsingin Sanomat Maximizes Advertising Revenue With Improved Customer Service and Marketing
May 2008
Helsingin Sanomat wanted to establish a single, company-wide system for managing hundreds of thousands of advertisements and more than 30,000 advertising customers a year and enhance customer...
Provided by Oracle
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Case Studies
Amazing Global Improves Operational Efficiency and Business Performance With CRM Solution
May 2008
Atlantic Technologies wanted to create a single, global, shared system for pipeline and forecast management - available over the Web in Software-as-a-Service (SaaS) mode and reduce forecast...
Provided by Oracle
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White Papers
RFID in Retailing and Customer Relationship Management
Sep 2008
Radio Frequency IDentification (RFID) is a hot topic in retail supply chain management. Yet, a recent study predicts "That the true benefits of RFID for retailers will be in enhanced marketing...
Provided by Technische Universität München
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Case Studies
Grupo Financiero Aserta Integrates Information and Extends Operating Visibility to Its 27 Branches
Apr 2008
In 2007, Afianzadora Aserta and Afianzadora Insurgentes joined forces to form Grupo Financiero Aserta. Grupo Financiero Aserta wanted to integrate information in a solid IT infrastructure to...
Provided by Oracle
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Case Studies
Franchise Grows 35 Percent in 5 Months With Custom Solution Designed by IT Firm
May 2008
Beratung designs sophisticated, integrated IT solutions for its customers, and prides itself on cultivating long-term relationships based on trust and integrity. Beratung specializes in crafting...
Provided by Microsoft
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Case Studies
Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service
Jun 2008
Jones Lang LaSalle, a real estate management services company, has 160 offices and 28,000 employees in 50-plus countries. The firm's staffers used eight different tools ranging from spreadsheets...
Provided by Microsoft
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Case Studies
Government Agency Improves Service and Lowers Costs With Standardized CRM Solution
Jun 2008
The Welsh Assembly Government, Department for the Economy and Transport, delivers more than 200 business-related products and services to its citizenry. A survey conducted by the Department for...
Provided by Microsoft
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Case Studies
Telecommunications Firm Increases Responsiveness, Tops Customer Services Poll
May 2008
Vodafone Iceland's commitment to customer service prompted the organisation to review its disparate Customer Relationship Management (CRM) architecture. As many as 18 back-office and 14...
Provided by Microsoft
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Case Studies
Sunglasses Manufacturer Boosts Sales 29 Percent, Aids Dealer Growth With CRM Software
May 2008
Spy Optic, a manufacturer of sunglasses and goggles, scrambled to keep up with the rapid growth in the action-sports market and stay one step ahead of competitors. The marketing department needed...
Provided by Microsoft
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Case Studies
Microsoft Solution Helps Nielsen Company Track Business More Effectively
May 2008
Nielsen Media Research, part of the Nielsen Company, is the world's leading provider of television, radio, and print audience measurement and advertising information services. Nielsen Media had...
Provided by Microsoft
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Case Studies
Junk Removal Service Finds Gold With Microsoft Dynamics CRM Online
May 2008
1-888-TRASH-IT! wanted a CRM system that could capture, share, and use customer data specific to the company's operations to improve customer acquisition and retention. Company managers evaluated...
Provided by Microsoft
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Case Studies
ProCurve Networking by HP Connects Sales Teams for Greater Efficiency
May 2008
ProCurve Networking by HP, the networking hardware division of Hewlett-Packard, is the number two Ethernet switching vendor in the world, with nearly four times the market growth rate in revenue....
Provided by Microsoft
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Case Studies
Capital Fund Slashes Reporting Time, Improves Efficiency
Feb 2008
Crystal Capital Fund (CCF) personnel needed to enter customer data multiple times in several data locations, a process that was less efficient than the organization desired. Without centralized...
Provided by Microsoft
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Case Studies
Russian Business Network Strengthens Customer Relationships With Management
Apr 2008
The American Chamber of Commerce (AmCham) in Russia provides market information and events for 800 companies. Since 1994, it has grown more than 600 per cent. To provide clients with the best...
Provided by Microsoft
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Case Studies
University Offers Business IT Education to Thousands of Students Across Sweden
Apr 2008
University of Gothenburg, one of the top ranked universities in Sweden, has educated a new generation of tech-savvy professionals. Traditionally, business schools in Sweden have not provided IT...
Provided by Microsoft
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Case Studies
CRM Solution's Superior Workflows, Multi-Tenancy Create Stronger Customer Service
Apr 2008
The Linc Group is an international company that provides infrastructure and technical services to commercial and industrial facility clients. As a service business, building a book of clients...
Provided by Microsoft
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Case Studies
Real Estate Firm Adopts Microsoft Dynamics CRM Online to Drive Up-Sell Opportunities
Apr 2008
At California-based real estate firm The Norris Group, ten years of customer history and order data were held by an online e-mail marketing vendor. New anti-spamming restrictions and an unstable...
Provided by Microsoft
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Case Studies
With New CRM Solution, Distributor Improves Productivity and Customer Satisfaction
Apr 2008
Noble Trade is a wholesale distributor of plumbing, heating, and industrial materials. Employees at 22 locations serve the needs of residential, commercial, and industrial contractors. The company...
Provided by Microsoft
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Case Studies
Employment Screening Company Optimizes Productivity, Improves Customer Satisfaction
Apr 2008
When employers need to be sure about the backgrounds of people they hire, they call Credential Check Corporation. To do this work, the company utilized Microsoft® Office Outlook® and proprietary...
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Case Studies
Executive Search Firm Implements New CRM System, Improves Productivity by 25 Percent
Apr 2008
For Devine Capital, the executive-level candidates with whom employees interact have high expectations. In turn, this drives the need to capture and use very detailed information about the...
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Case Studies
Consultancy Deploys Productivity-Enhancing CRM Solution to Gain Competitive Advantage
Apr 2008
As an executive-search consultancy, Lure Executive Services seeks to deliver high value. Employees interview client companies to learn about their businesses and goals. They also network to...
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Case Studies
Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations
Apr 2008
The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's economy. This global presence created a unique challenge: collaboration...
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Case Studies
NBA Basketball Team Scores With Sales Force Automation Tool
Apr 2008
The Portland Trail Blazers' organization sells tickets to 41 home basketball games as well as an estimated 250 additional events per year. With professional sports, concerts, and family events to...
Provided by Microsoft
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Case Studies
Global Freight Forwarder Capitalizes on Integrated Solution to Speed Business Growth
Mar 2008
National Air Cargo provides express freight delivery worldwide. By leveraging its position as a low-overhead freight forwarder, it has outmaneuvered larger carriers, expanding its market share...
Provided by Microsoft
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Case Studies
AbeTech Tackles Fast Growth With Integrated Technology System
Mar 2008
As happens with many fast-growing firms, AbeTech expanded rapidly through a collection of disparate technology systems. AbeTech realized that with so many different repositories of data, the...
Provided by Microsoft
