- Subscribe to this page:
- RSS
- Email Alert
crm software
(1304 results)-
Case Studies
Amazing Global Improves Operational Efficiency and Business Performance With CRM Solution
May 2008
Atlantic Technologies wanted to create a single, global, shared system for pipeline and forecast management - available over the Web in Software-as-a-Service (SaaS) mode and reduce forecast...
Provided by Oracle
-
White Papers
RFID in Retailing and Customer Relationship Management
Sep 2008
Radio Frequency IDentification (RFID) is a hot topic in retail supply chain management. Yet, a recent study predicts "That the true benefits of RFID for retailers will be in enhanced marketing...
Provided by Technische Universität München
-
Case Studies
Grupo Financiero Aserta Integrates Information and Extends Operating Visibility to Its 27 Branches
Apr 2008
In 2007, Afianzadora Aserta and Afianzadora Insurgentes joined forces to form Grupo Financiero Aserta. Grupo Financiero Aserta wanted to integrate information in a solid IT infrastructure to...
Provided by Oracle
-
Case Studies
Franchise Grows 35 Percent in 5 Months With Custom Solution Designed by IT Firm
May 2008
Beratung designs sophisticated, integrated IT solutions for its customers, and prides itself on cultivating long-term relationships based on trust and integrity. Beratung specializes in crafting...
Provided by Microsoft
-
Case Studies
Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service
Jun 2008
Jones Lang LaSalle, a real estate management services company, has 160 offices and 28,000 employees in 50-plus countries. The firm's staffers used eight different tools ranging from spreadsheets...
Provided by Microsoft
-
Case Studies
Government Agency Improves Service and Lowers Costs With Standardized CRM Solution
Jun 2008
The Welsh Assembly Government, Department for the Economy and Transport, delivers more than 200 business-related products and services to its citizenry. A survey conducted by the Department for...
Provided by Microsoft
-
Case Studies
Telecommunications Firm Increases Responsiveness, Tops Customer Services Poll
May 2008
Vodafone Iceland's commitment to customer service prompted the organisation to review its disparate Customer Relationship Management (CRM) architecture. As many as 18 back-office and 14...
Provided by Microsoft
-
Case Studies
Sunglasses Manufacturer Boosts Sales 29 Percent, Aids Dealer Growth With CRM Software
May 2008
Spy Optic, a manufacturer of sunglasses and goggles, scrambled to keep up with the rapid growth in the action-sports market and stay one step ahead of competitors. The marketing department needed...
Provided by Microsoft
-
Case Studies
Microsoft Solution Helps Nielsen Company Track Business More Effectively
May 2008
Nielsen Media Research, part of the Nielsen Company, is the world's leading provider of television, radio, and print audience measurement and advertising information services. Nielsen Media had...
Provided by Microsoft
-
Case Studies
Junk Removal Service Finds Gold With Microsoft Dynamics CRM Online
May 2008
1-888-TRASH-IT! wanted a CRM system that could capture, share, and use customer data specific to the company's operations to improve customer acquisition and retention. Company managers evaluated...
Provided by Microsoft
-
Case Studies
ProCurve Networking by HP Connects Sales Teams for Greater Efficiency
May 2008
ProCurve Networking by HP, the networking hardware division of Hewlett-Packard, is the number two Ethernet switching vendor in the world, with nearly four times the market growth rate in revenue....
Provided by Microsoft
-
Case Studies
Capital Fund Slashes Reporting Time, Improves Efficiency
Feb 2008
Crystal Capital Fund (CCF) personnel needed to enter customer data multiple times in several data locations, a process that was less efficient than the organization desired. Without centralized...
Provided by Microsoft
-
Case Studies
Russian Business Network Strengthens Customer Relationships With Management
Apr 2008
The American Chamber of Commerce (AmCham) in Russia provides market information and events for 800 companies. Since 1994, it has grown more than 600 per cent. To provide clients with the best...
Provided by Microsoft
-
Case Studies
University Offers Business IT Education to Thousands of Students Across Sweden
Apr 2008
University of Gothenburg, one of the top ranked universities in Sweden, has educated a new generation of tech-savvy professionals. Traditionally, business schools in Sweden have not provided IT...
Provided by Microsoft
-
Case Studies
CRM Solution's Superior Workflows, Multi-Tenancy Create Stronger Customer Service
Apr 2008
The Linc Group is an international company that provides infrastructure and technical services to commercial and industrial facility clients. As a service business, building a book of clients...
Provided by Microsoft
-
Case Studies
Real Estate Firm Adopts Microsoft Dynamics CRM Online to Drive Up-Sell Opportunities
Apr 2008
At California-based real estate firm The Norris Group, ten years of customer history and order data were held by an online e-mail marketing vendor. New anti-spamming restrictions and an unstable...
Provided by Microsoft
-
Case Studies
With New CRM Solution, Distributor Improves Productivity and Customer Satisfaction
Apr 2008
Noble Trade is a wholesale distributor of plumbing, heating, and industrial materials. Employees at 22 locations serve the needs of residential, commercial, and industrial contractors. The company...
Provided by Microsoft
-
Case Studies
Employment Screening Company Optimizes Productivity, Improves Customer Satisfaction
Apr 2008
When employers need to be sure about the backgrounds of people they hire, they call Credential Check Corporation. To do this work, the company utilized Microsoft® Office Outlook® and proprietary...
Provided by Microsoft
-
Case Studies
Executive Search Firm Implements New CRM System, Improves Productivity by 25 Percent
Apr 2008
For Devine Capital, the executive-level candidates with whom employees interact have high expectations. In turn, this drives the need to capture and use very detailed information about the...
Provided by Microsoft
-
Case Studies
Consultancy Deploys Productivity-Enhancing CRM Solution to Gain Competitive Advantage
Apr 2008
As an executive-search consultancy, Lure Executive Services seeks to deliver high value. Employees interview client companies to learn about their businesses and goals. They also network to...
Provided by Microsoft
-
Case Studies
Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations
Apr 2008
The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's economy. This global presence created a unique challenge: collaboration...
Provided by Microsoft
-
Case Studies
NBA Basketball Team Scores With Sales Force Automation Tool
Apr 2008
The Portland Trail Blazers' organization sells tickets to 41 home basketball games as well as an estimated 250 additional events per year. With professional sports, concerts, and family events to...
Provided by Microsoft
-
Case Studies
Global Freight Forwarder Capitalizes on Integrated Solution to Speed Business Growth
Mar 2008
National Air Cargo provides express freight delivery worldwide. By leveraging its position as a low-overhead freight forwarder, it has outmaneuvered larger carriers, expanding its market share...
Provided by Microsoft
-
Case Studies
AbeTech Tackles Fast Growth With Integrated Technology System
Mar 2008
As happens with many fast-growing firms, AbeTech expanded rapidly through a collection of disparate technology systems. AbeTech realized that with so many different repositories of data, the...
Provided by Microsoft
-
White Papers
CIO2CIO: Use IT to Deliver a Superior Customer Experience -- and Beat the Competition
Dec 2011
With today's challenges of the global economy and the onslaught of technologies that give consumers more information and power than ever before, it's never been more critical to business survival...
Provided by Adobe Systems
-
White Papers
Adobe's Approach to Customer Experience Management
Dec 2011
The financial impact of delivering improved customer experiences is significant. Forrester estimates the annual revenue gains from improved customer experiences can range from $46M to $1.7B,...
Provided by Adobe Systems
-
Podcasts
Tackling the Application Integration Challenges (mp3)
Dec 2011
IT budgets, the business organization, applications, and underlying technologies all make application integration challenging. Scarce budget resources cause organizations to find a balance between...
Provided by Oracle
-
Podcasts
OnStar Brings Services to Market Faster with Oracle SOA
Dec 2011
The OnStar system allows a subscriber to press a button in the car and get connected to a live advisor at a call center, who can provide emergency services, or vehicle diagnostics on demand. The...
Provided by Oracle
-
Case Studies
Building a Customer-Centric Marketable Universe
Mar 2008
Microsoft is a worldwide leader in software, services and solutions that help people and businesses realise their full potential. An organisation globally recognised for excellence in strategic...
Provided by Acxiom
-
Resource Center
Resource Pack: Taking Another Look at CRM
Jul 2008
If you're considering a CRM implementation, download this free resource pack that will give you the tools you need to determine the best CRM solution for your business. This collection of white...
Provided by TechRepublic
-
Podcasts
Microsoft Dynamics CRM and SQL Server Enterprise Edition: Ensuring Mission Critical Success
May 2011
Microsoft Dynamics CRM is a mission critical application. It requires high availability, scalability, security, and compliance. This podcast examines the key Microsoft SQL Server Enterprise...
Provided by Microsoft
-
White Papers
Lower Costs and Boost Customer Loyalty by Injecting Knowledge into CRM
Jan 2012
Across industries, those responsible for customer support are charged with lowering costs and improving customer loyalty. But often these goals are seen as diametrically opposed. Whether it's...
Provided by Oracle
-
Webcasts
Microsoft Dynamics Webcast: Take Relationship Management to a New Level With Microsoft Dynamics CRM (Level 100)
Jun 2008
Join Microsoft Dynamics® CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to understand how these...
Provided by Microsoft
-
White Papers
DUPE: Predictions - The Future of HCM Analytics (IHRIM Article)
Jan 2012
The world of analytics has shifted emphasis over the past two decades - from looking at the past to looking at the future. Read this IHRIM article to understand how HR predictive analytics works...
Provided by Oracle
-
Whitepapers
Watson: A system designed for answers
Jan 2012
Learn more about Watson (as seen on Jeopardy!), the latest IBM Research Grand Challenge, designed to further the science of natural language processing through advances in question and answer...
Provided by IBM
-
White Papers
Mining Unstructured Data Using Artificial Neural Network and Fuzzy Inference Systems Model for Customer Relationship Management
Jul 2011
Data warehouse and mining are able to provide the structure to record whole customer's information, detecting important customers systematically, the change of identifying the individual and...
Provided by International Journal of Computer Science Issues
-
White Papers
Managing Knowledge in Sales Forces
Apr 2008
When the matter of knowledge management and systems is raised in conversation with many sales managers and directors, they immediately look to the financial reporting within the company. They can...
Provided by Sales Focus International
-
Case Studies
Die Schweizerische Post Transforms Business With Expanded Market and Customer Insight
Jul 2008
Die Schweizerische Post (Swiss Post) is the second largest employer in Switzerland. It provides the public and business community with postal, payment, and passenger transport services. Die...
Provided by Oracle
-
Case Studies
Interseroh Improves Effectiveness of Sales and Marketing With Integrated, Hosted Solution
Jul 2008
The Interseroh Group wanted to improve customer data and contact management to drive higher levels of customer service and enhance planning and control of sales activities to improve sales force...
Provided by Oracle
-
Case Studies
Muscat Municipality Reduces Inspection Times by 60% With Integrated Enterprise Applications
Jul 2008
Muscat Municipality wanted to improve inconsistent citizen service by establishing a Customer Relationship Management (CRM) system and obtaining a single citizen view and improve accuracy and...
Provided by Oracle
-
Case Studies
Russian Broker Closes Five Times as Many Deals, Improves Market Share With CRM Tool
Mar 2009
Fosborn Home, the first and largest credit brokerage in the Russian Federation, is rapidly expanding its market share with new customers, additional partners, and offices in regional cities...
Provided by Microsoft
-
Case Studies
Motor Vehicle Dealer Monitors Customer Performance in Seconds With CRM Tools
Mar 2009
Borusan Manheim Turkey, which specialises in second-hand motor vehicle auctions and classified advertisement sales via the Web, wanted a business management system to monitor its sales...
Provided by Microsoft
-
Case Studies
Real Estate Developer Gains Strategic Asset From Combination of Systems Integrator, ISV
Mar 2009
Leading commercial real estate developer Majestic Realty Co. wanted to turn its Microsoft-based technology into a strategic asset. As is often the case, no single vendor offered the solution...
Provided by Microsoft
-
Case Studies
Customer Effective - Partner Grows 1000 Percent Over Three Years with Focus on CRM Solutions
Mar 2009
Customer Effective delivers Customer Relationship Management (CRM) solutions based exclusively on Microsoft Dynamics CRM. The Microsoft Gold Certified Partner uses the product to help customers...
Provided by Microsoft
-
Case Studies
Manufacturer Strengthens Customer Relationships and Saves U.S.$30,000 a Year
Mar 2009
Tower Semiconductor employees held customer and sales information in disparate systems, making it difficult to monitor projects and measure market demand. Working with Microsoft Gold Certified...
Provided by Microsoft
-
Case Studies
Solomon Systech Reduces Project Delivery Times by 50% With Integrated CRM System
Apr 2009
Solomon Systech company relied on data in Microsoft Excel to track the progress of various projects and generate reports. In addition to Microsoft Excel, they were using e-mail, project sheets,...
Provided by Oracle
-
Case Studies
European Financial Management and Marketing Association Deploys Customized, Web-Based CRM
Apr 2009
The European Financial Management and Marketing Association (EFMA) wanted to optimize management of institutional records for 22,000 members and 120,000 associates to better understand...
Provided by Oracle
-
Case Studies
Wind River Systems, Inc. Deploys Online Support Site to Improve Customer Satisfaction
Apr 2009
Wind River Systems, Inc. wanted to replace online customer support application with a system integrated with existing Oracle E-Business Suite and Oracle iSupport applications to enable customer...
Provided by Oracle
-
Case Studies
Loomis Gains Real-Time Visibility Into Customer Data, From Sales Through Fulfillment, to Customer Service
Apr 2009
Loomis wanted to reduce response times and provide customers with real-time information about Loomis' cash logistics services, including secure transport, cash and check processing, and smart...
Provided by Oracle
-
Case Studies
Sify Technologies Streamlines Financials, Purchasing, and Inventory With Unified Platform
Mar 2009
Off late, Sify Technologies realized that its legacy opportunity management, order entry, and procurement and inventory system was no longer able to support the company's growth plans. Without a...
Provided by Oracle
-
Case Studies
Mercury Travels Reduces Transaction Costs by 70%, Serves Twice the Number of Customers
Mar 2009
Traditionally a provider of corporate travel and inbound travel services, Mercury Travels has expanded its business since 2007 to become a one-stop travel shop. The company now has a comprehensive...
Provided by Oracle
-
Case Studies
Hitachi Electronics Services Cuts IT Expenditure by US$16 Million
Mar 2009
Hitachi Electronics Services Co. wanted to strengthen field service management and provide integrated client support and replace disparate IT infrastructure with a single platform. The challenge...
Provided by Oracle
-
Case Studies
Real-Time Data Enables Quanam to Achieve 90% Accuracy in Sales Forecasts
Mar 2009
Quanam wanted to consolidate business information from offices in different countries to improve control and follow-up of the company's business activities and create an up-to-date database of...
Provided by Oracle
-
Case Studies
CETIM Embodies Its Development Strategy With Enterprise Resource Planning
Mar 2009
CETIM wanted to support the board's strategy of developing unified professional and commercial initiatives for all members and enhance customer services for all members through a fully integrated...
Provided by Oracle
-
Case Studies
Masterlease Strengthens Customer Relationship Management Capabilities to Enhance Selling Power
Mar 2009
Masterlease N.V. wanted to deploy a customer relationship management solution that enables a unified customer view across the entire organization and allows the flexibility to meet regulatory...
Provided by Oracle
-
Case Studies
OmniMatic Implements CRM Solution for Civil Construction Client and Triples Leads Generated
Mar 2009
OmniMatic wanted to implement a customer relationship management solution for a client in the civil construction industry to provide an easy-to-use, intuitive log of all contacts and sales...
Provided by Oracle
-
Case Studies
IOOF Identifies and Enhances Services to High Value Advisors
Mar 2009
IOOF wanted to provide contact and relationship management for more than 5,000 financial advisers and more than 240,000 clients and obtain a holistic view of customer interactions across all...
Provided by Oracle
-
Case Studies
Castilla y Leon Regional Government Streamlines and Improves Processes for Housing Services Distribution
Mar 2009
The Castilla y Leon Regional Government wanted to increase the number and quality of housing services available and standardize services provided by 12 information offices spread across the...
Provided by Oracle
-
Case Studies
Emaar Misr Increases Business and Employee Efficiency by 60%
Mar 2009
Emaar Misr wanted to consolidate legacy systems for a single view of customer data and accelerate query management to improve customer satisfaction and reduce customer service costs. The challenge...
Provided by Oracle
-
Case Studies
Volvo Trucks Speeds Problem Resolution Time, Improves Customer Satisfaction Rate to 93%
Mar 2009
Volvo Trucks wanted to install a customer service system to improve satisfaction rates and record all service requests and feedback to build a complete history of customer transactions. The...
Provided by Oracle
-
Case Studies
Trust Forwarding Increases Revenue by 7% Through Integrated Customer Relationship Management
Mar 2009
Trust Forwarding wanted to provide systematic processing of customer data and sales work to create a overview of possibilities and opportunities and analyze the potential of individual customers...
Provided by Oracle
-
Case Studies
Masters the Four "R"s of Effective Complaint Management
Feb 2009
Process and system limitations stunted hotline staffers' ability to access information quickly and easily and resulted in misplaced and ineffectual handling of priority issues. Office of Inspector...
Provided by CDC Software
-
Case Studies
Travelsphere Streamlines Customer Feedback Handling With CDC Respond
Feb 2008
Travelsphere is a privately owned, direct sell tour operator. The company specializes in escorted tours offering everything from a Paris weekend to a 30- day round-the-world extravaganza. As the...
Provided by CDC Software
-
Case Studies
Southern Ohio Medical Center Achieves Highest Patient Satisfaction Ratings With CDC Respond
Jan 2009
As part of a hospital-wide campaign to improve patient satisfaction, the Patient Relations Department at Southern Ohio Medical Center (SOMC), began searching for a way to automate their labor...
Provided by CDC Software
-
Case Studies
CDC Respond Software Backs Office of Managed Care
Jan 2009
The Office of Managed Care Ombudsman (OMCO) helps Connecticut consumers who have health insurance provided by a Managed Care Organization (MCO). The office was created to promote and protect the...
Provided by CDC Software
-
Case Studies
Egg Chooses CDC Respond to Help Improve Its Customer Feedback Management
Feb 2008
Online bank Egg launched in October 1998 and aims to revolutionize customers' experiences of financial services with a new and modern approach to banking. At launch, Egg received a high volume of...
Provided by CDC Software
-
Case Studies
CDC Respond Boosts Customer Service Levels at British Airways Holidays
Feb 2008
British Airways Holidays (BAH) is a wholly owned subsidiary of British Airways. The company provides holiday add-ons - hotel bookings, car hire, transfers and excursions - for British Airways...
Provided by CDC Software
-
Case Studies
Bradford & Bingley Drives Continuous Improvement With CDC Respond
Jan 2008
Bradford & Bingley is a UK-based financial services institution. Its specialist mortgage and saving products are sold through brokers and intermediaries under the Mortgage Express brand. Bradford...
Provided by CDC Software
-
Case Studies
CDC Software Case Study: Barclays
Feb 2008
Barclays is a UK-based financial services group, with a large international presence in Europe, the U.S., Africa, and Asia. Barclays required a new system to help it manage complaints and feedback...
Provided by CDC Software
-
Case Studies
Utopia Image: A Case Study in Customer Relationship
Jan 2009
A Canadian Telecommunications company wanted to implement a process that would provide a better understanding and control of the customer relationship elements that needed improvement. This...
Provided by Utopia Image
-
White Papers
How Midsize Businesses Are Using ERP To Gain Competitive Advantage in a Tough Economy
Jan 2009
While many companies tighen up during hard economic times it is important to think about investing as well. For Midsize companies, this could be the perfect time to think about significant IT...
Provided by Oracle
-
White Papers
Rapid Implementation- The New Age of ERP
Jan 2009
Is ERP too big for small and mid-sized companies? As it turns out, quite to the contrary. Many forward-thinking smaller companies are reaping huge benefits in a tough economy by deploying...
Provided by Oracle
-
White Papers
Simplifying the Management of Tier 1 ERP Systems for Mid-Sized Companies
Jan 2009
When CEOs, CFOs and CIOs of mid-sized companies face the prospect of transitioning to a top-tier enterprise application system, one of the most problematic issues they must address is maintaining...
Provided by Oracle
-
White Papers
Selecting a Deployment Platform for Voice-Based Services - On-demand vs. Hosted vs. Premise-based Considerations
Nov 2008
Voice-based self-service applications are increasing in both their value to the enterprise and their overall complexity, scale, and rate of change. As a result, companies need to carefully...
Provided by Tellme Networks
-
Webcasts
Leveraging ECM and CRM to Gain, Serve and Retain Customers
Sep 2008
A fully integrated solution from EMC and RWD enables to link the Enterprise Content Management (ECM) and CRM systems, resulting in reduced customer service costs and compliance-related risks while...
Provided by EMC
-
White Papers
Automating the Acquisition Process with Enterprise Level CRM--Moving beyond tracking contacts and leads, tasks and activities
Oct 2007
In large companies, CRM has been great at helping you track contacts and leads, tasks and activities. But one of the most important yet challenging aspects of a complex sales, marketing and...
Provided by Inside CRM
-
White Papers
Choosing the Best Enterprise CRM for Complex Organizations
Dec 2008
"As many as 85% of companies that buy CRM software to automate sales efforts don't pick the right tools..." Gartner analyst Robert DeSisto Many large companies also underestimate how complex...
Provided by Inside CRM
-
Case Studies
Consumer Goods Manufacturer Improves Productivity with ERP Upgrade
Mar 2009
Ohio-based CMC Group consists of four subsidiaries that provide printing and packaging solutions for a range of industries. In 2001, CMC Group implemented Microsoft Dynamics® AX for comprehensive...
Provided by Microsoft
-
Case Studies
Industrial Machinery Group Cuts Costs by 15 Per Cent with Business Management Software
Mar 2009
Picanol Group, a Belgium-based manufacturer of industrial machinery and mechatronics, decided to reengineer its processes to achieve a more integrated supply chain and support diversification into...
Provided by Microsoft
-
Whitepapers
Streamline Your Business with Innovative Tools
Feb 2009
Citrix Online has put together a practical guide that explores how Web-based solutions have enabled real companies to achieve remarkable results, such as reducing cost per sale by 75 percent;...
Provided by Citrix Online
-
Case Studies
Global Freight Forwarder Capitalizes on Integrated Solution to Speed Business Growth
Mar 2008
National Air Cargo provides express freight delivery worldwide. By leveraging its position as a low-overhead freight forwarder, it has outmaneuvered larger carriers, expanding its market share...
Provided by Microsoft
-
Case Studies
AbeTech Tackles Fast Growth With Integrated Technology System
Mar 2008
As happens with many fast-growing firms, AbeTech expanded rapidly through a collection of disparate technology systems. AbeTech realized that with so many different repositories of data, the...
Provided by Microsoft
-
White Papers
CIO2CIO: Use IT to Deliver a Superior Customer Experience -- and Beat the Competition
Dec 2011
With today's challenges of the global economy and the onslaught of technologies that give consumers more information and power than ever before, it's never been more critical to business survival...
Provided by Adobe Systems
-
White Papers
Adobe's Approach to Customer Experience Management
Dec 2011
The financial impact of delivering improved customer experiences is significant. Forrester estimates the annual revenue gains from improved customer experiences can range from $46M to $1.7B,...
Provided by Adobe Systems
-
Podcasts
Tackling the Application Integration Challenges (mp3)
Dec 2011
IT budgets, the business organization, applications, and underlying technologies all make application integration challenging. Scarce budget resources cause organizations to find a balance between...
Provided by Oracle
-
Podcasts
OnStar Brings Services to Market Faster with Oracle SOA
Dec 2011
The OnStar system allows a subscriber to press a button in the car and get connected to a live advisor at a call center, who can provide emergency services, or vehicle diagnostics on demand. The...
Provided by Oracle
-
Case Studies
Building a Customer-Centric Marketable Universe
Mar 2008
Microsoft is a worldwide leader in software, services and solutions that help people and businesses realise their full potential. An organisation globally recognised for excellence in strategic...
Provided by Acxiom
-
Resource Center
Resource Pack: Taking Another Look at CRM
Jul 2008
If you're considering a CRM implementation, download this free resource pack that will give you the tools you need to determine the best CRM solution for your business. This collection of white...
Provided by TechRepublic
-
Podcasts
Microsoft Dynamics CRM and SQL Server Enterprise Edition: Ensuring Mission Critical Success
May 2011
Microsoft Dynamics CRM is a mission critical application. It requires high availability, scalability, security, and compliance. This podcast examines the key Microsoft SQL Server Enterprise...
Provided by Microsoft
-
White Papers
Lower Costs and Boost Customer Loyalty by Injecting Knowledge into CRM
Jan 2012
Across industries, those responsible for customer support are charged with lowering costs and improving customer loyalty. But often these goals are seen as diametrically opposed. Whether it's...
Provided by Oracle
-
Webcasts
Microsoft Dynamics Webcast: Take Relationship Management to a New Level With Microsoft Dynamics CRM (Level 100)
Jun 2008
Join Microsoft Dynamics® CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to understand how these...
Provided by Microsoft
-
White Papers
DUPE: Predictions - The Future of HCM Analytics (IHRIM Article)
Jan 2012
The world of analytics has shifted emphasis over the past two decades - from looking at the past to looking at the future. Read this IHRIM article to understand how HR predictive analytics works...
Provided by Oracle
-
Whitepapers
Watson: A system designed for answers
Jan 2012
Learn more about Watson (as seen on Jeopardy!), the latest IBM Research Grand Challenge, designed to further the science of natural language processing through advances in question and answer...
Provided by IBM
-
White Papers
Mining Unstructured Data Using Artificial Neural Network and Fuzzy Inference Systems Model for Customer Relationship Management
Jul 2011
Data warehouse and mining are able to provide the structure to record whole customer's information, detecting important customers systematically, the change of identifying the individual and...
Provided by International Journal of Computer Science Issues
-
White Papers
Managing Knowledge in Sales Forces
Apr 2008
When the matter of knowledge management and systems is raised in conversation with many sales managers and directors, they immediately look to the financial reporting within the company. They can...
Provided by Sales Focus International
-
Case Studies
Die Schweizerische Post Transforms Business With Expanded Market and Customer Insight
Jul 2008
Die Schweizerische Post (Swiss Post) is the second largest employer in Switzerland. It provides the public and business community with postal, payment, and passenger transport services. Die...
Provided by Oracle
-
Case Studies
Interseroh Improves Effectiveness of Sales and Marketing With Integrated, Hosted Solution
Jul 2008
The Interseroh Group wanted to improve customer data and contact management to drive higher levels of customer service and enhance planning and control of sales activities to improve sales force...
Provided by Oracle
-
Case Studies
Muscat Municipality Reduces Inspection Times by 60% With Integrated Enterprise Applications
Jul 2008
Muscat Municipality wanted to improve inconsistent citizen service by establishing a Customer Relationship Management (CRM) system and obtaining a single citizen view and improve accuracy and...
Provided by Oracle
-
Case Studies
Administaff, Inc. Centralizes Sales Processes and Improves Forecasting With CRM Solution
Jul 2008
Administaff, Inc. is a human resources outsourcing company and one of the leading Professional Employer Organizations (PEOs) in the United States. Administaff, Inc. wanted to improve sales process...
Provided by Oracle
-
Case Studies
L'Oreal Brasil Integrates Data From Call Center to E-Commerce and Extracts Reports in Minutes
Jul 2008
L'Oreal Brasil wanted to implement a customer relations system to integrate many call center services - customer service, beauty professional services, and skin surveillance - with the e-commerce...
Provided by Oracle
-
Case Studies
YMCA of Metropolitan Los Angeles Improves Member Relationships With Integrated System
Jul 2008
The YMCA of Metropolitan Los Angeles is dedicated to bringing people together to accomplish important personal and social goals. To increase its influence on people and communities through...
Provided by Oracle
-
Case Studies
Hanjin Shipping Uncovers Sales Opportunities With New CRM System
Jul 2008
Since its foundation in 1977, Hanjin Shipping has grown into a global transportation and logistics company ranked in the world's top ten. In 2007, Hanjin Shipping celebrated its 30th anniversary...
Provided by Oracle
-
Case Studies
DSC Consulting Improves Visibility Into Customer Data and Boosts New Contract Business by 25%
Jun 2008
DSC Consulting wanted to improve visibility into sales and customer data and enhance ability to cross and up-sell by consolidating multiple sales databases into one master record. The challenge...
Provided by Oracle
-
Case Studies
DePaul University Transforms Student Services and Support With Case Management System
Jun 2008
DePaul University is the largest Catholic university in the nation, enrolling more than 23,000 students. DePaul University wanted to fulfill the university's vision to provide the best customer...
Provided by Oracle
-
Case Studies
Scholastic Corporation Deploys Effective and Efficient Customer Relationship Management Solution
Jun 2008
Scholastic wanted to develop an effective corporate-wide Customer Relationship Management (CRM) vision that leverages the individual business units' products and customer relationships and...
Provided by Oracle
-
Case Studies
VicUrban Adopts Standardized IT Architecture to Create Robust, Secure Information System
May 2008
Following the merger, VicUrban conducted a review of the information technology infrastructure inherited from each organization. It soon became obvious that a change was needed; one organization...
Provided by Oracle
-
Case Studies
Hanjin Shipping Improves Business Intelligence, Competitiveness With Integrated Platform
Jul 2008
Since its foundation in 1977, Hanjin Shipping has grown into a global transportation and logistics company ranked in the world's top ten. To improve the global competitiveness, Hanjin Shipping...
Provided by Oracle
-
Case Studies
Gruppo Venco Revolutionizes CRM Program With Customer Centric Solution
Aug 2008
Gruppo Venco wanted to adopt a Customer Relationship Management (CRM) solution that consolidates all customer information in a single dependable, constantly up-to-date source and rationalizes and...
Provided by Oracle
-
Webcasts
Microsoft Dynamics Webcast: Exploring Microsoft CRM Solutions: When Is an Online Deployment Right for You? (Level 100)
Aug 2008
Lengthy and costly implementations, inflexible software, and poor user adoption hamper organizations looking for technology to improve their Customer Relationship Management (CRM). Microsoft...
Provided by Microsoft
-
White Papers
The Benefits of SageCRM Internet Architecture
Aug 2008
Investing in a Customer Relationship Management (CRM) application is no different than any other business management software investment - whether one is looking for an enterprise level software...
Provided by Sage Software
-
Whitepapers
Business Analytics: Nucleus Research Note - How Analytics Makes Midsize Companies More Profitable
Jan 2012
When senior leaders of small and midsize companies invest in analytics tools, they can improve operating results by enabling managers to make fact-based, data-driven decisions. Learn how in this...
Provided by IBM
-
Whitepapers
The Power of Analytics Maturity: Achieve better business outcomes by raising your analytics quotient
Jan 2012
Read about the technologies in IBM's comprehensive, unified business analytics system and how they work together to help organizations grow in analytics maturity - that is, their ability to use...
Provided by IBM
-
Whitepapers
IBM What's Your Analytics Quotient (AQ) Quiz?
Jan 2012
An exciting new way to measure your success with analytics. It's a fact: analytics-driven organizations outperform their peers in every metric that matters. Now, there's a way to know how well...
Provided by IBM
-
Whitepapers
Business Analytics: New Opportunities for the Medium-size Business - Focus Research
Jan 2012
Business analytics solutions are not all created equal. This paper from Focus Research discusses the key criteria a midsize company should consider when choosing a solution and explains why IBM...
Provided by IBM
-
Whitepapers
BMR tones up its sales performance with advanced analytics Building an IBM® Cognos® Express solution with help from ProStrategy Colman - Success Story
Jan 2012
BMR tones up its sales performance with advanced analytics.
Provided by IBM
-
Whitepapers
Business Analytics with an IBM Business Partner
Jan 2012
Many midsize organizations decide not to invest in analytics due to misperceptions about risk and cost and their IT departments' lack of analytics-specific skill sets. Turning to partners skilled...
Provided by IBM
-
White Papers
Navigating Business Intelligence: Understanding Customer Relationships and Households
Jan 2008
A major challenge facing organizations today is its ability to understand the relationships between its customers. This is not surprising considering the abundant number of un-integrated and...
Provided by ITNetwork365
-
Presentations
Microsoft Dynamics® CRM Online
Sep 2008
Give us three minutes. See how fast you can get your people using CRM. Will you look back on this moment as the turning point? The moment when you took your customer relationship management to...
Provided by Microsoft
-
White Papers
Measuring the Pain: What is Fragmented Communications Costing Your Enterprise?
Oct 2008
In this document, you will discover the results of the largest-ever survey of enterprise and contact center employees. Their workflows reveal the silent but staggering costs of fragmented...
Provided by Siemens
-
White Papers
Technology Investment and Growth Patterns: the Conditions and Trends Making Way for Mid-Market Success
Nov 2007
This informative study conducted by The Economist Intelligence Unit takes a close look at the issue of technology investments in mid-sized companies. The study is based on extensive economic...
Provided by Oracle
