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crm software
(1305 results)-
Whitepapers
Enhancing the Customer Experience: The Promise of BPM Technology for Retailers
Oct 2012
The burgeoning e-commerce industry has received a decisive boost from these multi-channel interactions, accelerating some retail strategies and disrupting others. To survive in this environment,...
Provided by Oracle
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Presentations
Microsoft Dynamics® CRM Online
Sep 2008
Give us three minutes. See how fast you can get your people using CRM. Will you look back on this moment as the turning point? The moment when you took your customer relationship management to...
Provided by Microsoft
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White Papers
Create Enduring Customer Relationships
Jan 2009
In today's environment, customers are spending less yet competition is more intense than ever. Loyalty initiatives must evolve beyond traditional reward programs to become a strategic part of the...
Provided by Oracle
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Webcasts
How to Improve Customer Service
Dec 2009
Your customers and managers have different needs, putting enormous pressure on your service department. Rich Caballero, vice president of product management at Oracle, explains how a good customer...
Provided by Oracle
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White Papers
Aligning Sales Territories to Enhance Sales Productivity - CMO
Sep 2010
Find out how companies are rethinking territory alignment - especially in a tough economy, when there are great variations in sales volume, product-line adjustments, and company mergers. Software...
Provided by SAP
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Case Studies
Turkish Bank Uses SAP CRM to Manage Multichannel Customer Queries
Mar 2009
Turkey - based Akbank T.A.S wanted to handle a total of 1 million customer complaints, disputes, and suggestions annually - quickly and cost-effectively also they wanted to manage multiple...
Provided by SAP
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White Papers
The Customer Loyalty Playbook: 4 Steps to Build Loyal, High-Value Customers
Oct 2010
Loyal customers are your company's most valuable asset. While many organizations have struggled in these challenging economic times, companies that have tapped into the long-term loyalty of their...
Provided by Oracle
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Webcasts
Power Programming With SugarCRM & MySQL: How to Optimize SugarCRM With MySQL
Jul 2006
This webcast discusses best practices for ensuring optimal performance of a person's SugarCRM/MySQL implementation, including clustering, performance tuning, scalability testing, and configuration.
Provided by SugarCRM
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White Papers
Tips for Maximizing the Return on Your ERP Investment
May 2011
As the economy picks up steam, organizations are increasing their investments in enterprise resource planning (ERP) technology as a way to help grow their business. Yet because the recovery...
Provided by Sage Software
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Whitepapers
Avaya Aura Contact Center Scripting Demystified
May 2011
It is time to de-mystify the procedure of crafting Call Processing instructions and make it a skill that you can comfortably use. This white paper introduces an identifiable pattern that virtually...
Provided by Global Knowledge
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Whitepapers
Creating value with Customer Communications
Sep 2012
OpenText Customer Communications Management helps you improve customer, partner and supplier relations by streamlining document-intensive business processes. It enables each recipient to specify...
Provided by OpenText
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Whitepapers
How to Improve the Efficiency and Performance of an SAP Environment Whitepaper
Oct 2012
Business-critical SAP environments consist of many components: applications, databases, operating systems, servers, networking, storage, management tools, and backup software. In a typical...
Provided by Oracle
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Whitepapers
Tivoli's Predictive Analytics Strategy for Enterprise IT Operations
Apr 2012
IBM customers are significantly improving business outcomes by applying analytics to business projects. Similar results should be achievable by enterprise IT organizations when analytics...
Provided by IBM
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White Papers
How Do You Evaluate Which On-Demand CRM Solution Is Right for You?
Oct 2010
The three main drivers of SaaS adoption—low initial cost of ownership, speed of deployment, and low internal IT resource profile—make SaaS solutions attractive at any time, but even more so in...
Provided by Oracle
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White Papers
How to Select a SaaS Vendor
May 2009
This whitepaper has been created to assist a vast number of SMBs, who do not have much experience with SaaS with the purchase decision. Companies looking to adopt SaaS have to be cautious, as the...
Provided by HyperOffice
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Webcasts
Momentum Webcast: Unleash the Potential of Your Sales, Marketing, and Service People (Level 100)
Jun 2009
Microsoft Dynamics CRM helps teams work effectively across all departments with a complete, centralized view of customer information. This flexible, familiar solution works as a natural extension...
Provided by Microsoft
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Case Studies
Sabre Holdings Increases Customer Insight and Service Efficiency in Its Sabre Travel Network Business Unit
Aug 2009
Sabre Holdings wanted to create a single repository of accurate and up-to-date customer information to improve sales and customer service and consolidate previously disparate Customer Relationship...
Provided by Oracle
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Case Studies
British Telecom Takes Control of Amdocs CRM Data Growth to Maintain Service Level Agreements
Apr 2010
British Telecom (BT) wanted to resolve data growth issues affecting British Telecom's mission-critical CRM application. Remove the backlog of closed cases and improve the management of new cases...
Provided by IBM
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Webcasts
The Future of Fax: How Fax is Remaining Relevant in the 21st Century
Jun 2010
It seems the demise of fax technology has been predicted for over a decade. Yet, in 2010, fax is still relied upon for mission critical business processes, secure transmissions, legal signatures...
Provided by Instant InfoSystems
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Whitepapers
From Lead to Close: 4 Strategies to Win Deals Faster
Oct 2010
The surest way to win valuable customers is to offer real value. And value, simply put, is what customers and prospects want, delivered when and how they want it. This new white paper outlines 4...
Provided by Citrix Online
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White Papers
Model Support for the Business Intelligence Lifecycle
Oct 2010
The business intelligence environment is both dynamic and complex. Modeling simplifies things throughout the entire lifecycle. In this white paper, industry expert, Jonathan Geiger shares his...
Provided by Sybase
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White Papers
Drive Sales Effectiveness with Enterprise-ready Web 2.0 Solutions
Aug 2009
Similar to how Web 2.0 applications like Facebook and Twitter have changed how people communicate and interact within personal social networks, salespeople need comparable applications that...
Provided by Oracle
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White Papers
Customer Experience Management: The Value of "Moments of Truth"
May 2006
To manage customer experiences, one must first understand what "Customer experience" means. It's almost as difficult to pin down as "Customer relationship." Customer experiences include every...
Provided by CustomerThink
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White Papers
Monetizing Online Engagement: The new rules of the marketing game
Mar 2011
The market has accepted the new rules of the marketing game, giving the individual customer more control than ever. Trends like social media and co-creation, ongoing individualization and the...
Provided by GX-Software
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Whitepapers
How To Achieve a Great and Profitable Customer Experience
Jul 2011
Read this first of four reports based on a global survey of executives on customer experience management, as well as interviews of SAP customers and industry influencers and analysts. (Bloomberg...
Provided by SAP
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Whitepapers
CRM Technology Value Matrix - First Half 2012
May 2012
Get the CRM Technology Value Matrix by Nucleus Research that evaluates the usability and functionality of CRM solutions that support sales, marketing, and customer service for any-sized business....
Provided by Salesforce.com Australia
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Whitepapers
Ventana Research: BA-Benchmarking the Analysis of Data to Gain Insight
Jan 2013
Businesses today have more raw information than ever before. But many lack the analytics to make good use of it. Read this report from Ventana Research for practical recommendations on how to...
Provided by IBM
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Whitepapers
The Competitive Edge: Powerful Application Solutions for CRM and ERP
Jan 2013
Customer relationship management (CRM) is about tracking and managing business relationships. Enterprise resource planning (ERP) is about managing business materials and processes. Together they...
Provided by IBM
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eBooks
zEnterprise Delivers on the Promise of Business Analytics
Feb 2013
All organizations - no matter what size or in what industry - are focused on generating more revenue, minimizing waste, reducing risk, and identifying new business opportunities with more...
Provided by IBM
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eBooks
A Smarter Approach: Inside IBM Business Analytics Solutions for Mid-Size Businesses
Feb 2013
Large enterprises have come to live, eat, and breathe analytics. Teams of engineers and statisticians spend their days immersed in seas of data from various sources. However, it isn't just the...
Provided by IBM
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Podcasts
Salesforce Platform: Understand Force.com in 60 Minutes or Less
Oct 2012
What is Force.com? How does it work? Where do I get started? If you're new to Salesforce, join this jumpstart session to discover how you can enable innovation for your organization by building...
Provided by Salesforce.com
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Whitepapers
Business Analytics and Optimization: The new competitive edge
Oct 2011
The discipline of analytics opens the door for businesses seeking a way to navigate the turbulence brought on by recent economic and global events. It allows them to see the world as a landscape...
Provided by IBM
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Podcasts
Having It All: Breath Taking Data Visualization + Record Performance
Dec 2011
Seeing is believing, and thanks to the latest data visualization and rapid reporting analytics, you can start realizing your data as it happens. This informative webcast walks you through the...
Provided by Actian
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Webcasts
Consider the Next Step: Microsoft Dynamics CRM for ERP Customers
Dec 2008
Microsoft CRM can not only integrate with other Microsoft solutions but resides in Microsoft Outlook where most people spend a majority of their day. A simple "Track in CRM" sets the team on its...
Provided by Microsoft
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Webcasts
Microsoft Dynamics Webcast: Business Intelligence for Microsoft Dynamics CRM (Level 100)
Jan 2009
Organizations today are investing a lot of time and resources in finding new customers and retaining existing customers, selling products or services, and delivering superior customer service. The...
Provided by Microsoft
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White Papers
CRM in Banking
Jan 2009
Technology, not just analytics, not just an impressive story of how customer focused people is. All major banks have invested heavily in technology and infrastructure over the last 5 to 10 years...
Provided by Infosys Technologies
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White Papers
CRM at a Glance: Salesforce.com Vs. Siebel
Jun 2008
CRM provides a holistic view for a company's interactions with its prospects, contacts, and accounts. The accurate data entry of multiple aspects of the customer experience can provide reports and...
Provided by TSG One Stop
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White Papers
EMA Advisory Note: IT Speaks: Practices and Trends in Enterprise Application Management
Aug 2008
Deploying business applications, such as Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), and vertical industry applications is complex and time-consuming. Managing them...
Provided by Enterprise Management Associates
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White Papers
Selling through a Slump
Jan 2009
Selling is tough. Salespeople know that better than anyone. Aggressively waiting for the phone to ring doesn't work. Neither does doing the same things with double the energy. But there are things...
Provided by Oracle
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White Papers
Retailers' Response to the Global Economy Downturn — Enabling Immersive Shopping Experiences
Jan 2009
The global retail industry is now moving towards the attainment of total immersive shopping experience (ISE) abilities - integrated customer relationship management (CRM) software suites - based...
Provided by Oracle
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eBooks
The Social Sales Revolution: 7 Steps to get ahead
Oct 2012
A new age of the social customer has arrived. Sales reps who adopt social technologies say they enjoy greater reach, higher productivity, more meaningful relationships, and inevitably, they sell...
Provided by Salesforce.com Australia
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Whitepapers
Stepping up to the application integration challenge
Jan 2011
Application integration projects are among the most difficult for CIOs to deliver - fraught with problems such as ballooning costs and duplicated effort the risk of complete failure. Integration...
Provided by Oracle
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Whitepapers
Oracle Exalytics In-Memory Machine: A Brief Introduction
Oct 2011
Analytics is about gaining insights from data for better decision making. Organisations struggle to deliver actionable analytics with sprawling requirements on a limited budget. Most solutions...
Provided by Oracle
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Case Studies
IT Consultants Bolster Customer-Centric Culture by Deploying Online CRM Solution
Mar 2012
Champion Solutions Group is an independent IT solutions provider focused on cloud and virtualization services as well as data management solutions that reduce costs, increase productivity, and...
Provided by Microsoft
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Case Studies
Replacing CRM System Generates Large Savings and New Efficiencies for Green Company
Jan 2012
Safety-Kleen Systems used several technologies, including Salesforce.com, to manage customer relationships and sales. Because of high licensing costs, employees outside of the sales force lacked...
Provided by Microsoft
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Case Studies
Leading Charter School Organization Uses CRM System to Facilitate Effective Learning
Apr 2012
National Heritage Academies (NHA), one of the largest charter school organizations in the United States, makes innovative use of technology to drive student achievement and ensure that classroom...
Provided by Microsoft
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Case Studies
Emergency Telemedicine Provider Saves Lives Every Day by Using Clinical CRM System
Feb 2012
Specialists On Call (SOC) is the largest provider of emergency telemedicine consultations to US hospitals, giving them immediate access to highly trained neurologists over the Internet. To grow...
Provided by Microsoft
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Case Studies
Healthcare Provider Optimizes Call Center by Using CRM Solution, Improves Service
Jan 2012
Centene Corporation provides managed care and specialty healthcare in the United States. Coinciding with recent expansion, company leaders at Centene wanted to drive operational efficiencies and...
Provided by Microsoft
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Whitepapers
Corporate Strategy Optimization for Dutch Notaries With the Use of IT
Nov 2011
This research provides new insight in the application of IT to optimize the corporate strategy of notaries in the Netherlands. Since the forced liberalization of prices and the freedom of...
Provided by Dynamic Publishers
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Whitepapers
Five Ways ERP Can Help You Implement Lean
Oct 2012
Lean delivers what companies really need in today's highly competitive world: shorter lead times improved quality reduced cost increased profit improved productivity better customer service To...
Provided by Epicor Software
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Whitepapers
Smarter analytics on IBM POWER7 for Retail
Oct 2012
The retail landscape is changing--industry leaders are enhancing their interactions with customers through insights gained from all channels. Read the white paper and see how IBM POWER7 smarter...
Provided by IBM
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Whitepapers
New white paper: IBM Smart Analytics System 7700
Oct 2012
As we head into economic recovery, organizations are investing in analytics in order to be better prepared to capitalize on new opportunities. Analytics can help organizations work smarter by...
Provided by IBM
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Whitepapers
Seven Steps to Actionable Personal Analytics and Discovery
Oct 2012
Organizations today want to be driven by data. They want to anchor daily and strategic decisions in solid, extensive, and timely analysis and reporting. However, in most organizations, only a...
Provided by IBM
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eBooks
BI eBook
Oct 2012
Until recently, only large business had the resources to accomplish analytics. Read this e-book to see how mid-sized organizations can use information to drive business decisions to help lower...
Provided by IBM
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Whitepapers
Supple Database Design for Enterprise Resource Planning (ERP) Application
May 2012
Enterprise Resource Planning (ERP) software presents a frame for organizations to better utilize their process and business. Early generation of ERP systems utterly focused on infrastructure...
Provided by International Journal of Computer Science and Telecommunications
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Whitepapers
Cluster Detection Using GA-KNN Conjunction Approach
May 2012
This paper provides insights into data mining solution for mining customer's information from customer opt-in database of mCRM. The basis of approach is to use a K nearest neighbor algorithm to...
Provided by Journal of Global Research in Computer Science (JGRCS)
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eBooks
Selling in a Volatile Economy
Oct 2012
The same thing that keeps you awake at night keeps your prospects and customers up, too: A volatile economy. You need some fresh strategies to make it easier for your prospects to move forward...
Provided by Citrix Online
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eBooks
The Ultimate Guide to Email Prospecting
Oct 2012
In 2.7 seconds, a prospect will decide whether to read, forward or delete your email. (How are we doing so far?) This new eBook by Jill Konrath, sales strategist and author, explores how to craft...
Provided by Citrix Online
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Whitepapers
Harvard Business Review: Are You a Collaborative Leader?
Oct 2012
When Marc Benioff, CEO of Salesforce.com, virtually opened up the annual management meeting to all 5,000 employees, he gave a voice to the talent hidden inside his company. Like Salesforce.com's...
Provided by Citrix Online
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Whitepapers
Loss from Legacy: Management challenges of legacy contact center systems
Oct 2012
In an increasingly connected world, customers expect a rich, always-on, multimedia experience. Enterprises with legacy Contact Centers are losing out in the battle for customer loyalty....
Provided by Genesys
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Whitepapers
Taking a SIP: What Executives Should Know About IP Transformation in the Contact Center
Oct 2012
The emergence of the SIP (Session Initiation Protocol) open standard is speeding the adoption of IP-based solutions and simultaneously delivering compelling business benefits and opportunities for...
Provided by Genesys
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Whitepapers
Creating value with Customer Communications
Sep 2012
OpenText Customer Communications Management helps you improve customer, partner and supplier relations by streamlining document-intensive business processes. It enables each recipient to specify...
Provided by OpenText
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Whitepapers
Insights on how ISVs can benefit from SAP Sybase SQL Anywhere, on-demand edition (451 Research)
Sep 2012
This analyst video provides insight to why ISVs should move to the cloud and how SAP Sybase SQL Anywhere, on-demand edition addresses the data requirements of a SaaS application. Find out the...
Provided by SAP
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Whitepapers
Five Tips For Improving Customer Experience - Starting With The Support Desk
Sep 2012
This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer...
Provided by LogMeIn
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Whitepapers
Connections Among CRM, Cloud Computing and Trading Income of Selected Companies
Feb 2012
This paper is focused to time period 2007-2010. It was time before and during the economic crisis. In this paper the readers can found how the selected companies doing business in the Czech...
Provided by NORTH ATLANTIC UNIVERSITY UNION
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Podcasts
Information Governance Interactive Tool
Sep 2012
Learn how an information governance strategy implemented with EIM solutions from SAP can maximize the business value of your enterprise data.
Provided by SAP
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Whitepapers
Data Mining Application in Management Studies
Feb 2012
Despite the importance of data mining techniques to Customer Relationship Management (CRM), there is a lack of a comprehensive literature review and a classification scheme for it. This is the...
Provided by International forum of researchers Students and Academician
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Whitepapers
Enterprise Data Management Migration without migraines
Sep 2012
Learn about how Deloitte and SAP are teaming up to help companies migrate legacy systems to SAP software using Deloitte's Enterprise Data Migration Framework and SAP BusinessObjects™ BI and...
Provided by SAP
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Whitepapers
Curing the 'migration migraine' with SharePoint hosting
Sep 2012
While many enterprises have upgraded to SharePoint 2010, a significant number still have not done so. With the performance enhancements, updated feature set, deeper application integration and...
Provided by Rackspace
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Videos
Business Analytics - Turning Data Into Insight
Aug 2012
View this short video to learn about the power of analytics and its ability to help companies remain competitive. Specific industries have specific challenges. Telecommunications companies its...
Provided by IBM
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Whitepapers
Smarter Analytics Tutorial: A Q&A with IBM's Katharyn White
Aug 2012
What makes Smarter Analytics ... smarter? Whether you're wondering about the basic concepts, or the higher level nuances, this video tutorial is for you. Presented by Katharyn White, Vice...
Provided by IBM
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Whitepapers
Nucleus ROI paper: How Analytics Makes Midsize Companies Profitable
Aug 2012
While many large enterprises have adopted analytics technologies such as business intelligence (BI), performance management (PM), and predictive analytics, misperceptions about costs and risk have...
Provided by IBM
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Whitepapers
From Possible to Proven: Delivering Business value through Smarter Analytics
Aug 2012
Big data is driving a new era of opportunity. When the world is generating 2.5 quintillion bytes of data each day, it's hard to overstate the importance of analytics to your business success....
Provided by IBM
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Whitepapers
IBM Smarter Analytics Twitter - How Smarter Analytics Get That Way
Aug 2012
Get the latest. Express yourself. Tweet your comments and questions with #smarteranalytics. Visit @IBMAnalytics. Maintained by @timjpowers and @brittscorner. Smarter Analytics is IBM's approach...
Provided by IBM
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Whitepapers
The Role of Data Mining in Customer Relationship Management
Jun 2012
This paper has said focus on the role of data mining in Customer Relationship Management. Developments in technology have made relationship promoting a reality these days. Technologies such as...
Provided by Tshwane University of Technology
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Whitepapers
Improving Customer Relationship Management Through Integrated Mining of Heterogeneous Data
Aug 2012
The volume of information available on the Internet and corporate intranets continues to increase along with the corresponding increase in the data (structured and unstructured) stored by many...
Provided by International Journal of Computer Theory and Engineering (IJCTE)
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Whitepapers
Forrester Report: Empowered Customers Drive Collaborative Business
May 2012
Businesses are under increasing pressure by their customers to adapt. Mobile devices and growing use of the Web have changed customer expectations, with increased access to information and new...
Provided by IBM
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Whitepapers
Innovations in Marketing: Optimizing the Sales Channel with Better Information
Aug 2012
Arguably no technology is changing job functions within organizations more than analytics. Analytics tools give decision-makers the best possible intelligence about customers, finances,...
Provided by SAP
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eBooks
If It's Not in ConnectWise, It Didn't Happen
How to Eliminate the Chaos and Gain Total Control of Your BusinessAug 2012
Difficult economic conditions and a wave of new technology have businesses on their heels. Disparate systems can make it difficult to support customers, manage service level agreements (SLAs), and...
Provided by ConnectWise
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Whitepapers
Five Services to Help Grow Your IT Services Business in 2012 and Beyond
Aug 2012
If you are an MSP seeking to grow or maintain your business in 2012 and beyond, market conditions are such that there will be many opportunities to acquire new clients or expand on the services...
Provided by ConnectWise
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White Papers
Multitenant CRM Enables Rapid Deployment, Flexible Foundation for US Dynamics Field Sales Team
Oct 2008
Facing rapid growth, U.S. Dynamics Field Sales needed a sales force automation tool that would map to the team's unique solution-selling process and drive adoption among sales staff. Working with...
Provided by Microsoft
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White Papers
Raymond James Financial to Provide CRM Solution, Distribute Best-Practices Workflow
Aug 2009
Raymond James Financial employs over 3,000 financial advisors, 75 percent of whom are independent contractors. To attract and keep well-to-do clients, these advisors must apply sophisticated...
Provided by Microsoft
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White Papers
Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence with CRM Solution
Apr 2008
Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. The company's 5,000 employees used diverse tools to access...
Provided by Microsoft
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Case Studies
High-End Real Estate Company JBMRA Puts Brokers in Prime Position to Increase Sales with Microsoft Dynamics CRM Live
Aug 2009
JBMRA—Sperry Van Ness Institutional (JBMRA) specializes in the marketing of high-end real estate properties in the Unites States. Agents and brokers accessed the firm's Office Outlook public...
Provided by Microsoft
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White Papers
How to Choose the Best CRM Implementation Partner for Your Call Center
Jul 2009
In the era of multi-channel communications, the Service Management and Customer Support features used in Call Centers, along with Sales Force Automation (SFA), are among the most common...
Provided by OSF Global Services
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Case Studies
Dental Imaging Company Speeds Time to Market with Hosted Microsoft Solution
Sep 2008
ORBIT Imaging, Inc. provides advanced digital imaging services of the teeth, face and jaws to physicians, dentists, and dental specialists. The startup company needed to minimize their initial IT...
Provided by Microsoft
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White Papers
Using Encrypting File System to Protect Microsoft Dynamics CRM Data on a V3c Client Running Windows XP Professional
Jun 2007
This white paper describes how to use EFS with the Microsoft Dynamics® CRM clients for Outlook Compatibility Update on a computer running Microsoft Dynamics CRM laptop client for Microsoft Office...
Provided by Microsoft
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Webcasts
Microsoft Dynamics CRM - Leicester City Football Club Video Case Study
Jan 2009
Leicester City Football Club is a championship football club, having just received promotion from League 1. One of the big areas of concern for the organization is maintaining its players in top...
Provided by Microsoft
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Webcasts
Microsoft Dynamics CRM - Chill Factore Video Case Study
Jan 2009
Chill Factore is an indoor snow venue in northwest England modeled after Alpine resorts. Chill Factore implemented Microsoft Dynamics® CRM to track all transactions, purchases, customer...
Provided by Microsoft
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Webcasts
Microsoft Dynamics CRM - Sports Organizations Video Case Study
Jan 2009
Learn why many professional sports organizations choose Microsoft Dynamics® CRM for success in all aspects of their business, most importantly, knowing who their customers are. In this video, a...
Provided by Microsoft
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White Papers
Peppers & Rogers - Sales and Marketing: The New Power Couple
Dec 2008
This session features Martha Rogers of Peppers & Rogers, who speaks about the trends, best practices, and competitive advantages of the customer-centric enterprise.
Provided by Microsoft
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Presentations
Dynamics Collaborative Contact Center Demo
Aug 2009
Optimize communications with Microsoft Dynamics® and the Collaborative Contact Center.
Provided by Microsoft
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White Papers
Microsoft Dynamics CRM - High 5 Sportswear Case Study
May 2008
High 5 Sportswear is an athletic apparel distributor based in the Pacific NW that faces the challenge of customer service reps having to blindly make decisions without having the right customer...
Provided by Microsoft
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Webcasts
Dynamics CRM Online High Five Sportswear Webcast
Aug 2008
For many sports organizations, a CRM system acts much like the lifeblood of the company, feeding insightful information about both customers and players to management and coaches in order to...
Provided by Microsoft
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Case Studies
Microsoft Dynamics - Total Case Study
Aug 2008
Total Structures, Inc. gets support from Microsoft Dynamics® CRM Online to enhance sales force productivity.
Provided by Microsoft
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Case Studies
Business Success - Microsoft Dynamics CRM Online Customer Showcase
Dec 2008
Read the following stories to see how businesses have achieved consistent and measureable improvement in their everyday business processes in marketing, sales and customer service through the...
Provided by Microsoft
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White Papers
When Green Equals Green: Best Practices for Communications Provider Billing in an Environmentally-Conscious, Multi-channel World
Aug 2009
With an increased focus on environmental stewardship, it's not surprising that many communications firms are looking for ways to promote "green" activities within their companies - including...
Provided by Pitney Bowes
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White Papers
Improving Healthcare Delivery with Role-Enabled Communications
Aug 2009
Today, more healthcare IT organizations than ever are interested in implementing UC applications in a planned, cost effective manner. In order to meet their tremendous potential for improved...
Provided by NEC
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Case Studies
TORO National Support Network
Aug 2009
TORO's contact center handles an average of 300 calls per day and it needed a cost-effective solution that would improve its operations. Download this case study to see how they partnered with...
Provided by NEC
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Whitepapers
IBM DB2 9 Optimized for SAP Software
Aug 2009
IBM and SAP® have a unique partnership that was established with the goal of delivering the very best enterprise IT solutions to SAP customers. Both companies are leaders in their field: SAP...
Provided by IBM
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White Papers
Exploiting Behavioral Analytics Throughout Internet Sites
Aug 2009
This white paper examines how business managers at e-commerce, media and content sites are using behavioral analytics to increase revenue and lifetime value of their online audience. The paper...
Provided by Quantivo Corporation
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White Papers
Accelerating Online Business Insights
Aug 2009
Written by digital marketing expert Jim Sterne, this white paper explains why current web analytics are not enough to generate desired business results and how behavioral analytics can help you...
Provided by Quantivo Corporation
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Case Studies
Bangkok Dusit Medical Services Reduces Transaction Costs by 50% With CRM System
Jul 2009
BDMS' Bangkok Hospital Medical Center is its primary facility for internal medicine, pediatrics, and general surgery and houses numerous specialized centers. Customer tracking and retention is...
Provided by Oracle
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Case Studies
Quatrem Establishes Superior Customer Service to Increase Client Satisfaction
Aug 2008
Quatrem wanted to support major business priority to improve the quality of customer service and set up a single call-center number for all customers' use. The challenge was to provide customer...
Provided by Oracle
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Case Studies
Global Sales Experience Delivers Business Value With Microsoft Dynamics CRM and a Focus on the User Experience
Jul 2009
SMSG has more than 9,000 sales professionals in more than 100 countries around the world. While Microsoft has several hundred thousand partners and several million customers worldwide, its sales...
Provided by Microsoft
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Case Studies
Allianz Belgium Boosts Distribution Relationship Management of Brokers
Jul 2009
Leading insurer Allianz Belgium wanted to improve its distribution relationship management with the brokers who sell its insurance products while boosting the quality of information and reducing...
Provided by Microsoft
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Case Studies
Consultancy Drives Project Success and Cuts Costs With Proven Methodology
Jul 2009
With a growing business around Microsoft Dynamics CRM, Microsoft Gold Certified Partner Assistus needed a way to streamline deployments and set clear expectations with customers to ensure optimal...
Provided by Microsoft
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Case Studies
Baw Baw Shire Council Develops a Complete Constituent Relationship Management Solution
Jun 2009
Located in Victoria, Baw Baw Shire Council employs 300 people, including an IT team of six, servicing a population of about 40,000 spread across 4000 square kilometers. Baw Baw Shire Council...
Provided by Microsoft
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Case Studies
Software Consultancy Helps London Borough Improve Citizen Service
Jun 2009
Asidua delivers world-class integration, software, and consultancy services to government and corporate clients worldwide. The Microsoft Gold Certified Partner specializes in Application and Data...
Provided by Microsoft
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Case Studies
Panorama Case Study: Cox Ohio Publishing
Aug 2008
Cox Ohio Publishing is a group of nine newspapers, including The Dayton Daily News. The Dayton Daily News had a circulation of 200,000 and was experiencing declines for the past decade. Declining...
Provided by Panorama Software
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Case Studies
BI Analytics for Dynamics CRM Helps Interdyn Deliver Business Intelligence
Apr 2008
Interdyn AKA is a leading Microsoft Gold Certified Partner dedicated to the implementation, training and support of the Microsoft Dynamics line of products including Microsoft Dynamics GP (Great...
Provided by Strategy Companion
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Case Studies
BI Analytics for Dynamics CRM Helps High Concrete Deliver Timely, Accurate Reporting and Analysis
Apr 2008
High Concrete is part of the High Industries family that provides steel bridge fabrication and erection services, precast/prestressed concrete building systems, carbon steel processing and...
Provided by Strategy Companion
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Case Studies
ERP and Infrastructure Partners Team to Win More Business, Deliver Better Solutions
Apr 2009
InterDyn - Socius specializes in Microsoft Dynamics GP and Microsoft Dynamics CRM. The company has offices across Ohio. Within the Microsoft partner ecosystem, it is not uncommon for a small to...
Provided by Microsoft
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White Papers
Best Business Intelligence (BI) Practices to Transform Your Data Into Information
Jul 2009
Organizations have implemented enterprise applications such as ERP and CRM for business process execution but have failed to address the key enterprise asset: data. In the current economic...
Provided by ZSL
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White Papers
Achieving a Superior Ownership Experience in Manageability and Quality for Siebel CRM
Aug 2008
Oracle's Siebel CRM provides class-leading capabilities for managing sales, services, and marketing activities. To help one maximize the value of this mission critical application, and to achieve...
Provided by Oracle
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Webcasts
Dynamics CRM Data Reduction Systems Webcast
Sep 2009
Data Reduction Systems is a document management company, specializing in information management services for companies of all sizes. After a failed salesforce.com deployment, Data Reduction...
Provided by Microsoft
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White Papers
Microsoft Dynamics Software-plus-Services: Bringing it all together
Jun 2008
The software-plus-services approach from Microsoft combines the best aspects of client software, on-premise servers, and services delivered over the Internet. Learn how Microsoft Dynamics business...
Provided by Microsoft
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White Papers
BPM SOA and Web 2.0: Business Transformation or Train Wreck?
Aug 2008
The challenges faced by today's government agencies and commercial operations are many and varied—and to stay afloat, these organizations must not only promote change from within, but they must...
Provided by Oracle
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White Papers
Coating Excellence International - Manuafacturer Gains Real-Time Production Data, Reduces Licensing Costs by 15 Percent
May 2009
Coating Excellence International (CEI) manufactures high-quality, flexible-packaging products using environmentally friendly practices. To continue to enhance its quality and efficiency, CEI...
Provided by Microsoft
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Case Studies
Microsoft Dynamics CRM Scalability Benchmark Executive Summary
Jun 2009
Download the Executive Summary to learn more about how Microsoft Dynamics CRM delivered a new CRM industry scalability benchmark record and redefined the price-performance equation with 50,000...
Provided by Microsoft
