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crm software
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Whitepapers
Nucleus ROI paper: How Analytics Makes Midsize Companies Profitable
Aug 2012
While many large enterprises have adopted analytics technologies such as business intelligence (BI), performance management (PM), and predictive analytics, misperceptions about costs and risk have...
Provided by IBM
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Case Studies
Consolidation Gives 'Green' Light to Greater Agility
Oct 2008
Staffordshire County Council (SCC) employs 30,000 staff who provides around 800,000 local people with vital services 24 hours a day, seven days a week. As Staffordshire County Council was already...
Provided by Fujitsu
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Case Studies
Fujitsu Case Study: la Feltrinelli
Oct 2008
Off late, with the help of Fujitsu Services, la Feltrinelli automated every store, from the front-end to the back office, including centralising la Feltrinelli's data. The company then made the...
Provided by Fujitsu
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Case Studies
Danier Leather Receives "Present" From Fujitsu's ValueCENTER Gift-Card Management System
Sep 2008
Toronto-based Danier Leather Inc. is one of the largest publicly traded speciality leather apparel retailers in the world. As the company expanded, executive management realized the need for...
Provided by Fujitsu
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Case Studies
Insurance Brokerage Saves Eight Hours Per Day With Comprehensive Technology Solution
Dec 2008
Roper Insurance is passionate about exceeding customer expectations - an objective that requires time and attentiveness, plus a comprehensive technology solution. The company deployed Microsoft...
Provided by Microsoft
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Case Studies
Pathology Company Reduces Patient Incidents With Mobile Microsoft Suite
Sep 2008
Sullivan Nicolaides Pathology (SNP), a leading Australian pathology company, needed a system to manage and monitor incidents that occurred while collecting blood samples from patients. Microsoft...
Provided by Microsoft
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Webcasts
Microsoft Dynamics Webcast: Microsoft Dynamics CRM in the Contact Center (Level 100)
Dec 2008
Microsoft Dynamics customers are expanding upon the traditional view of customer service and support as a cost center by using Microsoft Dynamics CRM to elevate their contact centers to become a...
Provided by Microsoft
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White Papers
Ovum: Oracle Revs Up Battle for Mid-market Applications Customers
Apr 2008
Read this Ovum report to learn why Oracle is aggressively recruiting partners that have expertise in specific industries and markets. See why Oracle wants partners who will work with them to...
Provided by Oracle
-
Case Studies
Ferrell Companies Accelerates Productivity in Salesforce.com With Dragon NaturallySpeaking
Jul 2008
For over 34 years, Ferrell Companies has been serving the construction industry by providing cutting-edge software technology solutions designed to save time and money for contractors. The company...
Provided by Nuance Communications
-
Case Studies
Newcastle City Council Embraces an ESB-Based Service-Oriented Architecture (SOA) to Integrate Best of Breed Applications and Gain 'One-View' of the Customer - Its Citizens and Businesses
Jun 2008
Newcastle City Council needed to integrate its new Council Tax application with a Customer Relationship Management (CRM) package, and enable Customer Service Agents to deliver excellent service...
Provided by Progress Software
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Whitepapers
Undressing In Public: Harnessing The Power Of Web 2.0 To Rebuild Trust In Banking
Nov 2008
Banks have historically been trusted, valued members of the community, but globalization and new-age communications have combined to put distance between institution and customer. Rebuilding trust...
Provided by IBM
-
Case Studies
Agencourt Bioscience Corporation Improves Efficiency of Sales Process and Extends Customer Visibility
Nov 2008
Agencourt Bioscience Corporation wanted to implement a sales force management solution that meets requirements for Agencourt's two distinct lines of business - products and services and enhance...
Provided by Oracle
-
Case Studies
Meiko Uses Improved Customer Information Management to Expand Maintenance Business
Nov 2008
Established in 1941 to provide construction and maintenance services to Japan's major railways, Meiko Construction has broadened its operations into general construction. Meiko Construction wanted...
Provided by Oracle
-
Whitepapers
Making the Choice Between On-Premise and On-Demand Solutions
Jul 2007
Download this THINKstrategies guide to learn the trade-offs of using traditional premise-based software, the advantages of using on-demand solutions, and how to choose between on-premise products...
Provided by Citrix Online
-
Whitepapers
Boosting Sales Performance During Tough Times: How salespeople are leveraging instant Web conferencing for success
Nov 2008
The severe economic downturn has placed a significant burden on the shoulders of salespeople, forcing them to face a difficult question: How to meet sales objectives when budgets are drying up...
Provided by Citrix Online
-
Resource Center
Microsoft Dynamics GP Test Drive
Jan 2009
Take an On-Line Test Drive: Learn first-hand why Microsoft Dynamics GP® is the best choice for moving your business forward. In this self guided tour, you will see samples of the key strengths of...
Provided by Microsoft
-
Case Studies
Satuit Sees 59% Traffic Increase to Software-as-a-Service Application While Doubling Subscriber Capacity
Jan 2008
Founded in 1994, Satuit Technologies, Inc. - based in Massachusetts - is a global leader in On-Demand and On-Premise vertical market Sales Force Automation (SFA) and Client Relationship Management...
Provided by Akamai Technologies
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Resource Center
Microsoft Dynamics NAV Test Drive
Feb 2009
Microsoft Dynamics® NAV is a line of customizable business management solutions that automates and streamlines financial, customer relationship, and supply chain processes. Microsoft Dynamics NAV...
Provided by Microsoft
-
Case Studies
3rd Wave Research Rocks Marketing and IT Consulting by Delivering Better Solutions With Wrike's Help
Sep 2008
3RD Wave Research (TWR) is a marketing and technology consulting firm that helps clients gain competitive advantages through customer analytics, demographic analysis and customized CRM solutions....
Provided by Wrike
-
White Papers
Seven Tips for Profiting from Lean Times with CRM
Jan 2009
With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals. And because of their...
Provided by Oracle
-
White Papers
Understanding Touchpoints and Your Customer Relationship Lifecycle
Dec 2008
Moving prospects and customers along the Customer Relationship Lifecycle requires a deep understanding of their specific needs and influencers, and the barriers they may face in each stage. A...
Provided by Mcorp Consulting
-
Whitepapers
Anatomy of a Siebel CRM Archiving Project
Feb 2008
Business-critical CRM applications, such as Siebel CRM, represent an ongoing corporate investment, empowering new business initiatives, supporting daily operations and driving revenue generation....
Provided by IBM
-
Presentations
Microsoft Dynamics NAV Demos
Nov 2008
Microsoft Dynamics© NAV 2009 is a business management solution for small and mid-sized organizations that provides people with tools and information that can unleash their individual potential and...
Provided by Microsoft
-
White Papers
How to Profit in a Downturn: 4 Customer-Centric Strategies for Growth
Jul 2008
Even in a time of uncertainty and contraction, smart companies can find opportunity and growth. The secret lies in the invaluable assets your company already has: your customers. In this white...
Provided by Pivotal CRM (CDC Software)
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White Papers
CRM Built for Sales: Executive Guide to Choosing CRM that Meets Sales Needs
Oct 2008
The sales organization plays arguably the most important role in a company's CRM usage, but among all CRM user groups, sales is often the most challenging to win over. How can a company ensure...
Provided by Pivotal CRM (CDC Software)
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Webcasts
Microsoft Dynamics Webcast: Choosing the Right Customer Relationship Management System
Feb 2009
Determining the right customer relationship management (CRM) solution out of those available today can be daunting. It is critical to find a solution that can meet your business needs while...
Provided by Microsoft
-
Case Studies
Michelin Provides Sales Force With 360-Degree View of Clients to Improve Competitive Intelligence
Jan 2009
Michelin wanted to create an integrated vision of each client through the use of a Customer Relationship Management (CRM) tool that could be shared internally with marketing and sales, and...
Provided by Oracle
-
Case Studies
BET24 Cuts Costs and Improves Data Accuracy With Business Intelligence Solution
Jan 2009
BET24 wanted to automate reporting of multiple and complex data sources to allow the Customer Relationship Management (CRM) team to reduce costs and the associated risks of human error and deploy...
Provided by Oracle
-
Case Studies
Birlasoft Gains Enterprisewide Insight With On-Demand CRM System
Jan 2009
Headquartered in Noida, India, Birlasoft provides information technology services to mid-range and large clients domestically and in Australia, Czech Republic, Germany, Malaysia, the Netherlands,...
Provided by Oracle
-
White Papers
IDG White Paper: How to Respond Quickly to Changing Market Demands by Streamlining Processes
Jan 2009
To thrive in today's competitive market midsize organizations need to be agile, responding quickly to changing market conditions and exceeding customers' demands. This implies flexibility in their...
Provided by Oracle
-
White Papers
The Forrester Wave: Customer Service Software Solutions, Q4 2008
Oct 2008
Forrester evaluated the leading customer service solution vendors across an average of approximately 180 criteria and found that the vendors still need to be grouped into three groups:...
Provided by Forrester Research
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Case Studies
Insurance Group Boosts Business With New Broker Relationship Tool
Feb 2009
Allianz Brasil Seguros, the Brazilian subsidiary of the Allianz Group, wanted to improve the productivity of its insurance sales team and give it access to information about brokers in the field....
Provided by Microsoft
-
Case Studies
Top Global Law Firm Implements Flexible CRM Platform to Enhance Client Service
Feb 2009
Global law firm Reed Smith decided to take its client service delivery to the next level by implementing a Customer Relationship Management (CRM) system. Working with Microsoft Gold Certified...
Provided by Microsoft
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Case Studies
Pharmaceutical Firm Uses CRM Platform to Implement Customer-Centric Business Model
Feb 2009
This Italian pharmaceutical company implemented Microsoft Dynamics CRM to help its transition from a product-centric culture to a customer-centric one. With the help of its Microsoft partner,...
Provided by Microsoft
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Case Studies
Accounting Software Firm Expands Market Share After Switch to Microsoft Solutions
Jan 2009
Founded in 1977, Mitchell Humphrey Software is an Independent Software Vendor (ISV) that specializes in the development of accounting applications for businesses and non-profit organizations. To...
Provided by Microsoft
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Case Studies
Education Software Company Uses Enhanced CRM System to Offer Customers Choices
Jan 2009
CourseMax provides student registrations, instructor bookings, and classroom and equipment reservations software for the education and training services market. CourseMax is an independent...
Provided by Microsoft
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Case Studies
Partner-to-Partner Staffing Builds Teams to Win, Drives New Business
Dec 2008
S2 Technology provides consultant expertise to Microsoft Dynamics partners across North America, offering services all the way from presales to post implementation support. In doing so, the...
Provided by Microsoft
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Case Studies
Nortel Boosts Sales Productivity and Centralizes Access to Sales Information With CRM
Jan 2009
Nortel is a telecommunications leader that found itself facing a distinctly changed business landscape in the new millennium. In this new market, its sales force needed to work more productively...
Provided by Microsoft
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Case Studies
Plastics Manufacturer Protects IT Investments, Boosts Efficiency With E-Learning
Nov 2008
King Plastic is a leading manufacturer of polymer sheets, slabs, and massive shapes used in applications ranging from marine craft to food service products. Seeking to centralize accounting and...
Provided by Microsoft
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Case Studies
Insurance Services Provider Processes Claims 20 Per Cent Faster With Integrated Solution
Nov 2008
VVAA, the Netherlands' leading insurance services provider to the healthcare sector, wanted to introduce online services for customers and reduce the time employees spend on manual claim approval...
Provided by Microsoft
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Case Studies
Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations
Apr 2008
The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's economy. This global presence created a unique challenge: collaboration...
Provided by Microsoft
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Case Studies
Consultancy Deploys Productivity-Enhancing CRM Solution to Gain Competitive Advantage
Apr 2008
As an executive-search consultancy, Lure Executive Services seeks to deliver high value. Employees interview client companies to learn about their businesses and goals. They also network to...
Provided by Microsoft
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Case Studies
Executive Search Firm Implements New CRM System, Improves Productivity by 25 Percent
Apr 2008
For Devine Capital, the executive-level candidates with whom employees interact have high expectations. In turn, this drives the need to capture and use very detailed information about the...
Provided by Microsoft
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Case Studies
Employment Screening Company Optimizes Productivity, Improves Customer Satisfaction
Apr 2008
When employers need to be sure about the backgrounds of people they hire, they call Credential Check Corporation. To do this work, the company utilized Microsoft® Office Outlook® and proprietary...
Provided by Microsoft
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Case Studies
With New CRM Solution, Distributor Improves Productivity and Customer Satisfaction
Apr 2008
Noble Trade is a wholesale distributor of plumbing, heating, and industrial materials. Employees at 22 locations serve the needs of residential, commercial, and industrial contractors. The company...
Provided by Microsoft
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Case Studies
Real Estate Firm Adopts Microsoft Dynamics CRM Online to Drive Up-Sell Opportunities
Apr 2008
At California-based real estate firm The Norris Group, ten years of customer history and order data were held by an online e-mail marketing vendor. New anti-spamming restrictions and an unstable...
Provided by Microsoft
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Case Studies
CRM Solution's Superior Workflows, Multi-Tenancy Create Stronger Customer Service
Apr 2008
The Linc Group is an international company that provides infrastructure and technical services to commercial and industrial facility clients. As a service business, building a book of clients...
Provided by Microsoft
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Case Studies
University Offers Business IT Education to Thousands of Students Across Sweden
Apr 2008
University of Gothenburg, one of the top ranked universities in Sweden, has educated a new generation of tech-savvy professionals. Traditionally, business schools in Sweden have not provided IT...
Provided by Microsoft
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Case Studies
Russian Business Network Strengthens Customer Relationships With Management
Apr 2008
The American Chamber of Commerce (AmCham) in Russia provides market information and events for 800 companies. Since 1994, it has grown more than 600 per cent. To provide clients with the best...
Provided by Microsoft
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Case Studies
Capital Fund Slashes Reporting Time, Improves Efficiency
Feb 2008
Crystal Capital Fund (CCF) personnel needed to enter customer data multiple times in several data locations, a process that was less efficient than the organization desired. Without centralized...
Provided by Microsoft
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Case Studies
ProCurve Networking by HP Connects Sales Teams for Greater Efficiency
May 2008
ProCurve Networking by HP, the networking hardware division of Hewlett-Packard, is the number two Ethernet switching vendor in the world, with nearly four times the market growth rate in revenue....
Provided by Microsoft
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Case Studies
Junk Removal Service Finds Gold With Microsoft Dynamics CRM Online
May 2008
1-888-TRASH-IT! wanted a CRM system that could capture, share, and use customer data specific to the company's operations to improve customer acquisition and retention. Company managers evaluated...
Provided by Microsoft
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Case Studies
Microsoft Solution Helps Nielsen Company Track Business More Effectively
May 2008
Nielsen Media Research, part of the Nielsen Company, is the world's leading provider of television, radio, and print audience measurement and advertising information services. Nielsen Media had...
Provided by Microsoft
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Case Studies
Sunglasses Manufacturer Boosts Sales 29 Percent, Aids Dealer Growth With CRM Software
May 2008
Spy Optic, a manufacturer of sunglasses and goggles, scrambled to keep up with the rapid growth in the action-sports market and stay one step ahead of competitors. The marketing department needed...
Provided by Microsoft
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Case Studies
Telecommunications Firm Increases Responsiveness, Tops Customer Services Poll
May 2008
Vodafone Iceland's commitment to customer service prompted the organisation to review its disparate Customer Relationship Management (CRM) architecture. As many as 18 back-office and 14...
Provided by Microsoft
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Case Studies
Government Agency Improves Service and Lowers Costs With Standardized CRM Solution
Jun 2008
The Welsh Assembly Government, Department for the Economy and Transport, delivers more than 200 business-related products and services to its citizenry. A survey conducted by the Department for...
Provided by Microsoft
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Case Studies
Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service
Jun 2008
Jones Lang LaSalle, a real estate management services company, has 160 offices and 28,000 employees in 50-plus countries. The firm's staffers used eight different tools ranging from spreadsheets...
Provided by Microsoft
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Case Studies
Franchise Grows 35 Percent in 5 Months With Custom Solution Designed by IT Firm
May 2008
Beratung designs sophisticated, integrated IT solutions for its customers, and prides itself on cultivating long-term relationships based on trust and integrity. Beratung specializes in crafting...
Provided by Microsoft
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Case Studies
Grupo Financiero Aserta Integrates Information and Extends Operating Visibility to Its 27 Branches
Apr 2008
In 2007, Afianzadora Aserta and Afianzadora Insurgentes joined forces to form Grupo Financiero Aserta. Grupo Financiero Aserta wanted to integrate information in a solid IT infrastructure to...
Provided by Oracle
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Case Studies
Amazing Global Improves Operational Efficiency and Business Performance With CRM Solution
May 2008
Atlantic Technologies wanted to create a single, global, shared system for pipeline and forecast management - available over the Web in Software-as-a-Service (SaaS) mode and reduce forecast...
Provided by Oracle
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Case Studies
Helsingin Sanomat Maximizes Advertising Revenue With Improved Customer Service and Marketing
May 2008
Helsingin Sanomat wanted to establish a single, company-wide system for managing hundreds of thousands of advertisements and more than 30,000 advertising customers a year and enhance customer...
Provided by Oracle
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Case Studies
Lesite.tv Improved Marketing Campaign Success and Increased Sales Productivity While Controlling Costs
May 2008
Lesite.tv wanted to provide a multi-channel, easy-to-use Customer Relationship Management (CRM) system that can be deployed rapidly and optimize customer knowledge over the various life-cycle...
Provided by Oracle
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Webcasts
July 10th: Just MASH Marketing: The Customer Reference Mashup
Jul 2008
Your business is booming. You have a long list of happy customers...but don't know if you have the most current story. Register for and attend this Serena Webinar on Thursday, July 10, 2008 at...
Provided by Serena Software
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White Papers
Microsoft Dynamics CRM 4.0: Performance and Scalability - User Scalability for the Enterprise
Feb 2008
Microsoft Dynamics CRM 4.0 is designed to help enterprise organizations attain a 360-degree view of customers, achieve reliable user adoption, adapt quickly to business change, and accelerate...
Provided by Microsoft
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Case Studies
Microsoft Dynamics CRM Online - 1888-TRASHIT! Case Study
Apr 2008
1-888-TRASH-IT! wanted a CRM system that could capture, share, and use customer data specific to the company's operations to improve customer acquisition and retention. Company managers evaluated...
Provided by Microsoft
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White Papers
Microsoft Dynamics CRM 4.0: Performance and Scalability - Database Scalability for the Enterprise
Mar 2008
Microsoft Dynamics CRM 4.0 demonstrated its ability to scale to support the needs of an enterprise organization with a very large customer service database. In a test based on a customer database...
Provided by Microsoft
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White Papers
Microsoft Dynamics CRM 4.0: Performance and Scalability - Bandwidth Utilization Improvements
Mar 2008
Microsoft Dynamics CRM business software is designed to help enterprise organizations achieve a 360-degree view of their customers across marketing, sales, and service. Engineered to deliver...
Provided by Microsoft
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White Papers
Microsoft Dynamics CRM 4.0: Enterprise Performance and Scalability
Mar 2008
Microsoft Dynamics CRM 4.0 is designed to help enterprise organizations attain a 360-degree view of customers, achieve reliable user adoption, adapt quickly to business change, and accelerate...
Provided by Microsoft
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Case Studies
Microsoft Dynamics CRM Online - ProCurve Networking by HP Case Study
May 2008
ProCurve Networking by HP, the networking hardware division of Hewlett-Packard, is the number two Ethernet switching vendor in the world, with nearly four times the market growth rate in revenue....
Provided by Microsoft
-
Case Studies
Microsoft Dynamics CRM Online - The Linc Group Case Study
Apr 2008
The Linc Group is an international company that provides infrastructure and technical services to commercial and industrial facility clients. As a service business, building a book of clients...
Provided by Microsoft
-
Case Studies
Microsoft Dynamics CRM Online - The Norris Group Case Study
Apr 2008
At California-based real estate firm The Norris Group, ten years of customer history and order data were held by an online e-mail marketing vendor. New anti-spamming restrictions and an unstable...
Provided by Microsoft
-
Case Studies
Pharmaceutical Client Seeks Assistance in Prioritizing Its Nanotechnology R&D Strategy
Jan 2008
After surveying the shifting pharmaceutical technology landscape, the multinational pharmaceutical company sought a strategy and roadmap to help guide its future development efforts. In response,...
Provided by IBM
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Case Studies
Tough Problems Solved: IBM Customer Equity & Lifetime Management (CELM)
Jan 2008
Small companies often have the luxury of recognizing their customers by sight, and knowing their purchase preferences and service needs. Savvy business owners are able to meet these expectations -...
Provided by IBM
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Case Studies
EDS and Avaya Create a Global Infrastructure for Contact Centers to Enable Operational Efficiencies, High Productivity, and Client Satisfaction
Mar 2008
With hundreds of clients in all major industries, Electronic Data Systems Corporation (EDS) needs to address an extremely wide range of evolving Customer Relationship Management (CRM) requirements...
Provided by Avaya
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Webcasts
TechNet Webcast: Windows Mobile Series: Providing Mobile Access to Corporate Data and Applications (Level 200)
Apr 2008
The presenter of this webcast provides an in-depth session on how Windows Mobile and Microsoft System Center Mobile Device Manager extend key business applications, like Customer Relationship...
Provided by Microsoft Tips
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Webcasts
Hosting Webcast Series: Hosting Opportunities With CRM 4.0
Apr 2008
The attendee of this webcast will gain a better understanding of the CRM Market and learn about new features, pricing and how partners are successfully going to market.
Provided by Microsoft Tips
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Webcasts
Microsoft Dynamics Webcast: Developing a High Performance Sales Team With Microsoft Dynamics CRM 4.0
Jan 2008
Organizations like yours have been continually challenged to grow revenues, achieve higher quotas, and increase customer loyalty to stay competitive. Now businesses across the United States are...
Provided by Microsoft Tips
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Webcasts
TechNet Webcast: Windows Mobile Series: Microsoft Dynamics CRM Mobility and Windows Mobile (Level 300)
Apr 2008
Microsoft Dynamics CRM offers several options for presenting marketing, sales, and customer service information to mobile users. This webcast covers mobile options, including Windows Mobile...
Provided by Microsoft Tips
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Case Studies
La Caja Improves Visibility Into Business Processes With an Integrated IT Platform
Apr 2008
La Caja has the most assets of any business in the Argentine insurance market. When the present shareholders of La Caja took control of the company in 1994, the insurance market had been opened to...
Provided by Oracle
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White Papers
On-Premise CRM Comparison Guide
May 2008
If your business needs the flexibility offered by an in-house CRM system, your first step should be to research offerings from some of the industry's biggest vendors. Find out how different...
Provided by Inside CRM
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Webcasts
Microsoft Dynamics Webcast: Microsoft Dynamics CRM in the Contact Center (Level 100)
Dec 2008
Microsoft Dynamics customers are expanding upon the traditional view of customer service and support as a cost center by using Microsoft Dynamics CRM to elevate their contact centers to become a...
Provided by Microsoft
-
Webcasts
Consider the Next Step: Microsoft Dynamics CRM for ERP Customers
Dec 2008
Microsoft CRM can not only integrate with other Microsoft solutions but resides in Microsoft Outlook where most people spend a majority of their day. A simple "Track in CRM" sets the team on its...
Provided by Microsoft
-
White Papers
Ovum: Oracle Revs Up Battle for Mid-market Applications Customers
Apr 2008
Read this Ovum report to learn why Oracle is aggressively recruiting partners that have expertise in specific industries and markets. See why Oracle wants partners who will work with them to...
Provided by Oracle
-
Case Studies
Ferrell Companies Accelerates Productivity in Salesforce.com With Dragon NaturallySpeaking
Jul 2008
For over 34 years, Ferrell Companies has been serving the construction industry by providing cutting-edge software technology solutions designed to save time and money for contractors. The company...
Provided by Nuance Communications
-
Case Studies
Newcastle City Council Embraces an ESB-Based Service-Oriented Architecture (SOA) to Integrate Best of Breed Applications and Gain 'One-View' of the Customer - Its Citizens and Businesses
Jun 2008
Newcastle City Council needed to integrate its new Council Tax application with a Customer Relationship Management (CRM) package, and enable Customer Service Agents to deliver excellent service...
Provided by Progress Software
-
Whitepapers
Undressing In Public: Harnessing The Power Of Web 2.0 To Rebuild Trust In Banking
Nov 2008
Banks have historically been trusted, valued members of the community, but globalization and new-age communications have combined to put distance between institution and customer. Rebuilding trust...
Provided by IBM
-
Case Studies
Agencourt Bioscience Corporation Improves Efficiency of Sales Process and Extends Customer Visibility
Nov 2008
Agencourt Bioscience Corporation wanted to implement a sales force management solution that meets requirements for Agencourt's two distinct lines of business - products and services and enhance...
Provided by Oracle
-
Case Studies
Meiko Uses Improved Customer Information Management to Expand Maintenance Business
Nov 2008
Established in 1941 to provide construction and maintenance services to Japan's major railways, Meiko Construction has broadened its operations into general construction. Meiko Construction wanted...
Provided by Oracle
-
Whitepapers
Making the Choice Between On-Premise and On-Demand Solutions
Jul 2007
Download this THINKstrategies guide to learn the trade-offs of using traditional premise-based software, the advantages of using on-demand solutions, and how to choose between on-premise products...
Provided by Citrix Online
-
Whitepapers
Boosting Sales Performance During Tough Times: How salespeople are leveraging instant Web conferencing for success
Nov 2008
The severe economic downturn has placed a significant burden on the shoulders of salespeople, forcing them to face a difficult question: How to meet sales objectives when budgets are drying up...
Provided by Citrix Online
-
Resource Center
Microsoft Dynamics GP Test Drive
Jan 2009
Take an On-Line Test Drive: Learn first-hand why Microsoft Dynamics GP® is the best choice for moving your business forward. In this self guided tour, you will see samples of the key strengths of...
Provided by Microsoft
-
Case Studies
Satuit Sees 59% Traffic Increase to Software-as-a-Service Application While Doubling Subscriber Capacity
Jan 2008
Founded in 1994, Satuit Technologies, Inc. - based in Massachusetts - is a global leader in On-Demand and On-Premise vertical market Sales Force Automation (SFA) and Client Relationship Management...
Provided by Akamai Technologies
-
Webcasts
Microsoft Dynamics Webcast: Business Intelligence for Microsoft Dynamics CRM (Level 100)
Jan 2009
Organizations today are investing a lot of time and resources in finding new customers and retaining existing customers, selling products or services, and delivering superior customer service. The...
Provided by Microsoft
-
Resource Center
Microsoft Dynamics NAV Test Drive
Feb 2009
Microsoft Dynamics® NAV is a line of customizable business management solutions that automates and streamlines financial, customer relationship, and supply chain processes. Microsoft Dynamics NAV...
Provided by Microsoft
-
Case Studies
3rd Wave Research Rocks Marketing and IT Consulting by Delivering Better Solutions With Wrike's Help
Sep 2008
3RD Wave Research (TWR) is a marketing and technology consulting firm that helps clients gain competitive advantages through customer analytics, demographic analysis and customized CRM solutions....
Provided by Wrike
-
White Papers
Best Practices in the Call Center: A Customer Touch-Point Methodology
Jan 2009
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed...
Provided by Oracle
-
White Papers
Seven Tips for Profiting from Lean Times with CRM
Jan 2009
With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals. And because of their...
Provided by Oracle
-
White Papers
Understanding Touchpoints and Your Customer Relationship Lifecycle
Dec 2008
Moving prospects and customers along the Customer Relationship Lifecycle requires a deep understanding of their specific needs and influencers, and the barriers they may face in each stage. A...
Provided by Mcorp Consulting
-
Whitepapers
Anatomy of a Siebel CRM Archiving Project
Feb 2008
Business-critical CRM applications, such as Siebel CRM, represent an ongoing corporate investment, empowering new business initiatives, supporting daily operations and driving revenue generation....
Provided by IBM
-
Presentations
Microsoft Dynamics NAV Demos
Nov 2008
Microsoft Dynamics© NAV 2009 is a business management solution for small and mid-sized organizations that provides people with tools and information that can unleash their individual potential and...
Provided by Microsoft
-
White Papers
How to Profit in a Downturn: 4 Customer-Centric Strategies for Growth
Jul 2008
Even in a time of uncertainty and contraction, smart companies can find opportunity and growth. The secret lies in the invaluable assets your company already has: your customers. In this white...
Provided by Pivotal CRM (CDC Software)
-
White Papers
CRM Built for Sales: Executive Guide to Choosing CRM that Meets Sales Needs
Oct 2008
The sales organization plays arguably the most important role in a company's CRM usage, but among all CRM user groups, sales is often the most challenging to win over. How can a company ensure...
Provided by Pivotal CRM (CDC Software)
-
Webcasts
Microsoft Dynamics Webcast: Choosing the Right Customer Relationship Management System
Feb 2009
Determining the right customer relationship management (CRM) solution out of those available today can be daunting. It is critical to find a solution that can meet your business needs while...
Provided by Microsoft
-
Case Studies
Michelin Provides Sales Force With 360-Degree View of Clients to Improve Competitive Intelligence
Jan 2009
Michelin wanted to create an integrated vision of each client through the use of a Customer Relationship Management (CRM) tool that could be shared internally with marketing and sales, and...
Provided by Oracle
-
Case Studies
BET24 Cuts Costs and Improves Data Accuracy With Business Intelligence Solution
Jan 2009
BET24 wanted to automate reporting of multiple and complex data sources to allow the Customer Relationship Management (CRM) team to reduce costs and the associated risks of human error and deploy...
Provided by Oracle
-
Case Studies
Birlasoft Gains Enterprisewide Insight With On-Demand CRM System
Jan 2009
Headquartered in Noida, India, Birlasoft provides information technology services to mid-range and large clients domestically and in Australia, Czech Republic, Germany, Malaysia, the Netherlands,...
Provided by Oracle
-
White Papers
IDG White Paper: How to Respond Quickly to Changing Market Demands by Streamlining Processes
Jan 2009
To thrive in today's competitive market midsize organizations need to be agile, responding quickly to changing market conditions and exceeding customers' demands. This implies flexibility in their...
Provided by Oracle
-
White Papers
The Forrester Wave: Customer Service Software Solutions, Q4 2008
Oct 2008
Forrester evaluated the leading customer service solution vendors across an average of approximately 180 criteria and found that the vendors still need to be grouped into three groups:...
Provided by Forrester Research
-
Case Studies
Insurance Group Boosts Business With New Broker Relationship Tool
Feb 2009
Allianz Brasil Seguros, the Brazilian subsidiary of the Allianz Group, wanted to improve the productivity of its insurance sales team and give it access to information about brokers in the field....
Provided by Microsoft
-
Case Studies
Top Global Law Firm Implements Flexible CRM Platform to Enhance Client Service
Feb 2009
Global law firm Reed Smith decided to take its client service delivery to the next level by implementing a Customer Relationship Management (CRM) system. Working with Microsoft Gold Certified...
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Case Studies
Pharmaceutical Firm Uses CRM Platform to Implement Customer-Centric Business Model
Feb 2009
This Italian pharmaceutical company implemented Microsoft Dynamics CRM to help its transition from a product-centric culture to a customer-centric one. With the help of its Microsoft partner,...
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Case Studies
Accounting Software Firm Expands Market Share After Switch to Microsoft Solutions
Jan 2009
Founded in 1977, Mitchell Humphrey Software is an Independent Software Vendor (ISV) that specializes in the development of accounting applications for businesses and non-profit organizations. To...
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Case Studies
Education Software Company Uses Enhanced CRM System to Offer Customers Choices
Jan 2009
CourseMax provides student registrations, instructor bookings, and classroom and equipment reservations software for the education and training services market. CourseMax is an independent...
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Case Studies
Partner-to-Partner Staffing Builds Teams to Win, Drives New Business
Dec 2008
S2 Technology provides consultant expertise to Microsoft Dynamics partners across North America, offering services all the way from presales to post implementation support. In doing so, the...
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Case Studies
Nortel Boosts Sales Productivity and Centralizes Access to Sales Information With CRM
Jan 2009
Nortel is a telecommunications leader that found itself facing a distinctly changed business landscape in the new millennium. In this new market, its sales force needed to work more productively...
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Case Studies
Plastics Manufacturer Protects IT Investments, Boosts Efficiency With E-Learning
Nov 2008
King Plastic is a leading manufacturer of polymer sheets, slabs, and massive shapes used in applications ranging from marine craft to food service products. Seeking to centralize accounting and...
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Case Studies
Insurance Services Provider Processes Claims 20 Per Cent Faster With Integrated Solution
Nov 2008
VVAA, the Netherlands' leading insurance services provider to the healthcare sector, wanted to introduce online services for customers and reduce the time employees spend on manual claim approval...
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Case Studies
Using Microsoft Dynamics CRM to Reduce Non-Value-Add Activities at Microsoft
Sep 2008
The OEM division is a decentralized group. In the past, this geographic diversity was compounded by the lack of formal Customer Relationship Management (CRM) system. Managing customer information...
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Case Studies
Multitenant CRM Enables Rapid Deployment, Flexible Foundation for Field Sales Team
Oct 2008
Facing rapid growth, U.S. Dynamics Field Sales needed a sales force automation tool that would map to the team's unique solution-selling process and drive adoption among sales staff. Working with...
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Case Studies
Consultant Improves Customer Satisfaction With Service and Support Plans
Oct 2008
I.B.I.S., based in Atlanta, Georgia, is a Microsoft Gold Certified Partner that specializes in solutions based on Microsoft Dynamics GP and Microsoft Dynamics CRM. The company's goals are to...
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