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crm software
(1305 results)-
Case Studies
Using Microsoft Dynamics CRM to Reduce Non-Value-Add Activities at Microsoft
Sep 2008
The OEM division is a decentralized group. In the past, this geographic diversity was compounded by the lack of formal Customer Relationship Management (CRM) system. Managing customer information...
Provided by Microsoft
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Case Studies
Multitenant CRM Enables Rapid Deployment, Flexible Foundation for Field Sales Team
Oct 2008
Facing rapid growth, U.S. Dynamics Field Sales needed a sales force automation tool that would map to the team's unique solution-selling process and drive adoption among sales staff. Working with...
Provided by Microsoft
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Case Studies
Consultant Improves Customer Satisfaction With Service and Support Plans
Oct 2008
I.B.I.S., based in Atlanta, Georgia, is a Microsoft Gold Certified Partner that specializes in solutions based on Microsoft Dynamics GP and Microsoft Dynamics CRM. The company's goals are to...
Provided by Microsoft
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Case Studies
Healthcare Accreditation Agency Triples Sales With Customer Relationship Solution
Sep 2008
COLA is a physician-directed, nonprofit agency whose mission is to help clinical laboratories comply with federal regulations through a program of education, consulting, and accreditation. Once...
Provided by Microsoft
-
Case Studies
Data Reduction Systems: Easy-to-Use CRM System Spurs Employee Data Tracking, Improves Information Accuracy
Aug 2008
New Jersey-based Data Reduction Systems provides data storage archival and retrieval solutions to businesses, including support for server-based business operations such as accounting and...
Provided by Microsoft
-
Case Studies
Sports Franchise Scores a Win With Customer Relationship Management System
Jul 2008
Phoenix, Arizona may be one of the most competitive sports and entertainment areas in the United States. In addition to the Phoenix Suns of the NBA, Phoenix is host to teams from the NFL, NHL, and...
Provided by Microsoft
-
Case Studies
Nikon Corporation - New CRM Software Gives Sales and Management More Flexibility
Aug 2008
Precision is the business of Nikon, a Japanese technology corporation. Whether dealing with a high-resolution camera or a scientifically precise microscope—the point is to always focus on the...
Provided by Microsoft
-
Case Studies
Leading Auto Repair Services Provider Boosts Efficiency With Easy-to-Use CRM Solution
Jul 2008
Service Repair Solutions provides technology solutions that help automotive technicians increase the efficiency and accuracy of their work. Based in Las Vegas, Nevada, the company maintains a...
Provided by Microsoft
-
Case Studies
Switching From Salesforce.com to Microsoft Dynamics CRM Helps Jones Lang LaSalle Implement Global Enterprise Model
Jul 2008
To support its shift to a global enterprise model, real estate giant Jones Lang LaSalle recently began to unify its approach to customer relationship management at the enterprise level. The...
Provided by Microsoft
-
Case Studies
Hosted CRM Solution Provides Lucrative Revenue Model for Channel Partners
Jul 2008
After losing nine CRM solution deals in a row to competitors offering Salesforce.com, managers adopted a hosted solution business model. They built out the infrastructure to economically support...
Provided by Microsoft
-
White Papers
Meeting the Challenges of Supplier Relationship in a Multisourced Environment
May 2008
The growing trend towards Multisourcing as the IT sourcing strategy of choice brings with it a unique set of challenges for clients and Service Providers alike. If they hope to derive maximum...
Provided by Dimension Data
-
Whitepapers
Application Lifecycle Management Podcast: An Innovative Approach from HP
Mar 2009
This podcast discusses how your organization can get beyond "quality management as usual," and make the move to the real application lifecycle.
Provided by HP
-
Whitepapers
Building and Managing a Performance CoE white paper.
Mar 2009
Learn how to build and manage a Performance Center of Excellence with minimal expense, risk, or disruption to current processes.
-
Whitepapers
Building and Managing a Quality CoE white paper
Mar 2009
Read about building a Quality Center of Excellence.
Provided by HP
-
White Papers
Winning Markets - How Customer Communications Management Drives Competitive Advantage
Oct 2008
Every order received from the customer gives a greater level of knowledge about that customer, it enables to further enhance the offers, perhaps with the advent of data modeling and advanced data...
Provided by Customer Communications Management Community
-
Webcasts
Selling in Tough Times
Jan 2009
When the economy slows, so do decisions to invest money in new products or services. More people get involved in the purchasing process, higher level signoffs are required and you're asked to cut...
Provided by Citrix Online
-
Webcasts
Microsoft Dynamics Webcast: Choosing the Right Customer Relationship Management Solution (Level 100)
Feb 2009
Determining the right Customer Relationship Management (CRM) solution out of those available today can be daunting. It is critical to find a solution that can meet the business needs while...
Provided by Microsoft
-
White Papers
On-Demand IT Asset Management: What It Is, Why You Need It, and How You Can Benefit
Mar 2008
Modern IT is becoming increasingly complex to manage. As business spend more and more money on their IT infrastructures, their environments are becoming increasingly complex and multi-faceted as...
Provided by SAManage
-
Case Studies
Finance Industry Uses CRM to Manage Customers
Jan 2009
Company Z, is a private investment banking firm that serves as an investor, underwriter and broker to some of the biggest names in the entertainment, technology and information industries. Company...
Provided by Network Infrastructure Technologies
-
Case Studies
Equifax do Brasil Implements Sales Force Tool and Increases Operational Gains
Feb 2009
Equifax wanted to implement a sales force tool that will maximize opportunities, increasing earnings and market share in Brazil and provide a product that can accommodate growth based on the...
Provided by Oracle
-
White Papers
Top 10 Questions to Ask When Choosing an ERP Solution
Apr 2009
The Inside-ERP Checklist: Top 10 Questions to Ask When Choosing an ERP Solution shows you: Why many ERP implementations fall short of expectations and how to prevent failure Expert opinions on...
Provided by Inside ERP
-
Case Studies
University of New Orleans Enhances Recruiting to Rebuild the Student Population After Hurricane Katrina
Feb 2009
The University of New Orleans wanted to increase enrollment after a severe drop following Hurricane Katrina while also dealing with employee shortages and recruit and retain students in a highly...
Provided by Oracle
-
Case Studies
Grupo Visionaria Integrates Business Processes and Improves Operating Efficiency
Feb 2009
Grupo Visionaria S.A. de C.V. wanted to integrate disparate business procedures to improve operating efficiency and strategic decision making and create a single, easy-to-access client database to...
Provided by Oracle
-
Case Studies
Collaboration and Automation Boost Efficiency Across South Lanarkshire Council
Feb 2009
Every council throughout the United Kingdom is charged with reducing spending and making efficiency improvements of 2.5% year-over-year. Councils have to make these savings across every department...
Provided by Oracle
-
Case Studies
Irish Life & Permanent Maximizes Business Value of Every Client Transaction With BI-Ready CRM
Feb 2009
After deploying Siebel, market share for life and pensions products increased from 19% to 25% in five years. Siebel's ease of use and in-depth functionality ensured rapid adoption by employees but...
Provided by Oracle
-
Whitepapers
Streamline Your Business with Innovative Tools
Feb 2009
Citrix Online has put together a practical guide that explores how Web-based solutions have enabled real companies to achieve remarkable results, such as reducing cost per sale by 75 percent;...
Provided by Citrix Online
-
Case Studies
Industrial Machinery Group Cuts Costs by 15 Per Cent with Business Management Software
Mar 2009
Picanol Group, a Belgium-based manufacturer of industrial machinery and mechatronics, decided to reengineer its processes to achieve a more integrated supply chain and support diversification into...
Provided by Microsoft
-
Case Studies
Consumer Goods Manufacturer Improves Productivity with ERP Upgrade
Mar 2009
Ohio-based CMC Group consists of four subsidiaries that provide printing and packaging solutions for a range of industries. In 2001, CMC Group implemented Microsoft Dynamics® AX for comprehensive...
Provided by Microsoft
-
White Papers
Choosing the Best Enterprise CRM for Complex Organizations
Dec 2008
"As many as 85% of companies that buy CRM software to automate sales efforts don't pick the right tools..." Gartner analyst Robert DeSisto Many large companies also underestimate how complex...
Provided by Inside CRM
-
White Papers
Automating the Acquisition Process with Enterprise Level CRM--Moving beyond tracking contacts and leads, tasks and activities
Oct 2007
In large companies, CRM has been great at helping you track contacts and leads, tasks and activities. But one of the most important yet challenging aspects of a complex sales, marketing and...
Provided by Inside CRM
-
Webcasts
Leveraging ECM and CRM to Gain, Serve and Retain Customers
Sep 2008
A fully integrated solution from EMC and RWD enables to link the Enterprise Content Management (ECM) and CRM systems, resulting in reduced customer service costs and compliance-related risks while...
Provided by EMC
-
White Papers
Selecting a Deployment Platform for Voice-Based Services - On-demand vs. Hosted vs. Premise-based Considerations
Nov 2008
Voice-based self-service applications are increasing in both their value to the enterprise and their overall complexity, scale, and rate of change. As a result, companies need to carefully...
Provided by Tellme Networks
-
White Papers
Simplifying the Management of Tier 1 ERP Systems for Mid-Sized Companies
Jan 2009
When CEOs, CFOs and CIOs of mid-sized companies face the prospect of transitioning to a top-tier enterprise application system, one of the most problematic issues they must address is maintaining...
Provided by Oracle
-
White Papers
Rapid Implementation- The New Age of ERP
Jan 2009
Is ERP too big for small and mid-sized companies? As it turns out, quite to the contrary. Many forward-thinking smaller companies are reaping huge benefits in a tough economy by deploying...
Provided by Oracle
-
White Papers
How Midsize Businesses Are Using ERP To Gain Competitive Advantage in a Tough Economy
Jan 2009
While many companies tighen up during hard economic times it is important to think about investing as well. For Midsize companies, this could be the perfect time to think about significant IT...
Provided by Oracle
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Case Studies
Utopia Image: A Case Study in Customer Relationship
Jan 2009
A Canadian Telecommunications company wanted to implement a process that would provide a better understanding and control of the customer relationship elements that needed improvement. This...
Provided by Utopia Image
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Case Studies
CDC Software Case Study: Barclays
Feb 2008
Barclays is a UK-based financial services group, with a large international presence in Europe, the U.S., Africa, and Asia. Barclays required a new system to help it manage complaints and feedback...
Provided by CDC Software
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Case Studies
Bradford & Bingley Drives Continuous Improvement With CDC Respond
Jan 2008
Bradford & Bingley is a UK-based financial services institution. Its specialist mortgage and saving products are sold through brokers and intermediaries under the Mortgage Express brand. Bradford...
Provided by CDC Software
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Case Studies
CDC Respond Boosts Customer Service Levels at British Airways Holidays
Feb 2008
British Airways Holidays (BAH) is a wholly owned subsidiary of British Airways. The company provides holiday add-ons - hotel bookings, car hire, transfers and excursions - for British Airways...
Provided by CDC Software
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Case Studies
Egg Chooses CDC Respond to Help Improve Its Customer Feedback Management
Feb 2008
Online bank Egg launched in October 1998 and aims to revolutionize customers' experiences of financial services with a new and modern approach to banking. At launch, Egg received a high volume of...
Provided by CDC Software
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White Papers
Sales Force Automation Comparison Guide
May 2008
Inside CRM's analysts have compiled this comprehensive Comparison Guide that features the top 10 industry SFA providers. This guide offers solutions to help sales and marketing to continue to sell...
Provided by Inside CRM
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White Papers
The Top 9 Ways to Increase Your Customer Loyalty: Follow These and Enjoy an Immediate Lift in the Loyalty of Your Customers
Sep 2007
Every company executive will raise their hand and say they believe having loyal customers is a key to business success. But what are executives really doing about it? Most will point to their...
Provided by Allegiance
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White Papers
Integrated Commerce: A Blended Approach to B2B ECommerce and CRM
Jul 2007
Best-in-class customer relationship management (CRM) systems have enabled leading organizations to translate greater customer insight into higher profits from more loyal customers. In parallel,...
Provided by EDL Consulting
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Webcasts
An Introduction to Microsoft Dynamics CRM Online
Apr 2008
View Microsoft's Webcast to see how you can use Microsoft Dynamics CRM Online, and learn about the importance of CRM from Martha Rogers, globally recognized leader in customer strategy and...
Provided by Microsoft
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Case Studies
IWBank Improves Service and Insight With Advanced Business Intelligence Capabilities
Mar 2008
Established in 1999, IWBank specializes in online banking and financial services. IWBank wanted to respond promptly to requests from bank customers and optimize customer service and marketing...
Provided by Oracle
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Case Studies
SThree Achieves 33% Revenue Growth as Sales Consultants Get a Clearer View of Customers
Mar 2008
SThree wanted to enable sales consultants to deliver aggressive growth targets by providing them with well analyzed and presented customer data and ensure the system is implemented without...
Provided by Oracle
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Case Studies
Eclipse Internet Improves Workforce Effectiveness by Automating Financial Processes
Mar 2008
Based in southwest England, Eclipse was founded as a dial-up internet service provider in 1995, evolving to offer broadband services by 2001. Eclipse wanted to streamline billing and payments...
Provided by Oracle
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Downloads
MIT Podcast: How Enterprise Software Drives Higher Productivity Efficiency
Jan 2008
If you are a small business or midsize company currently thinking about investing in IT, you might be wondering if it is even worth it. Download this MIT Podcast, featuring an interview with Dr....
Provided by SAP
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Case Studies
Teachers Association Turns to Centralized Data Repository to Improve Member Service
Apr 2008
The California Teachers Association (CTA) serves 350,000 members. It provides a full range of offerings, including the improvement of teaching conditions, representation in the political arena,...
Provided by Microsoft Tips
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White Papers
Yankee Group: Software as a Service Dramatically Improves CRM Success
Feb 2008
This Yankee Group report uncovers the voice of enterprise users so that companies can buck the CRM failure rate with a clear understanding of how new on-demand services and technologies can...
Provided by Oracle
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Case Studies
Manufacturer Gains Confidence From Expert Guidance and Embraces IT Overhaul
Mar 2008
Furniture manufacturer American of Martinsville relied on a 28-year-old mainframe system to run its business. The company needed a change but didn't know what was possible with new technologies....
Provided by Microsoft Tips
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Case Studies
Paper Company Maximizes Sales Effectiveness Through Centralized CRM
Apr 2008
Catalyst Paper is one of North America's largest manufacturers of mechanical paper, producing more than 2.4 million metric tons of paper products per year. Despite the company's success,...
Provided by Microsoft Tips
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Case Studies
U.K. Law Firm Improves Client Relationships With Customer Management Tool
Feb 2008
Leading United Kingdom law firm asb law wanted to better manage and strengthen client relationships, drive profits, and create a single source of data for its business. Working with Microsoft Gold...
Provided by Microsoft Tips
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Whitepapers
Oracle E-Business Suite Release 12 Installation and Tips for IBM AIX 5.3
Nov 2007
Oracle E-Business Suite Release 12 (R12) is a fully integrated, comprehensive suite of business applications for the enterprise. As such, there are many details to consider in the installation of...
Provided by IBM
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White Papers
Performance and Scalability Benchmark: Siebel CRM Release 8.0 Industry Applications and Oracle 10gR2 DB on Sun SPARC Enterprise T5120/T5220 Servers Running the Solaris 10 OS
Jan 2008
This paper describes the performance and scalability capabilities of Oracle's Siebel Customer Relationship Management (CRM) Applications Release 8.0. The benchmark comprised 10,000 concurrent...
Provided by Oracle
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Case Studies
University Automates CRM, Improves Business Productivity, Customer Relationships
Oct 2007
Nanyang Technological University (NTU) is a Singapore-based university delivering science and engineering courses to more than 27,000 students. Its Centre for Continuing Education (CCE) links the...
Provided by Microsoft
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Case Studies
Exhibition Company Boosts Orders by 38 Per Cent With Customer Relationship Management Tool
Nov 2007
Access Displays is growing rapidly, but until recently, paper-based administration slowed it down. An order for a single item costing just £100 (U.S.$205) required 12 separate pieces of paper to...
Provided by Microsoft
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Case Studies
Singapore Cinema Operator First to Personalize
Dec 2007
Golden Village Multiplex Pte Ltd, a joint venture between Golden Harvest of Hong Kong and Village Roadshow of Australia, is the leading Singapore cinema operator with more than 45 percent market...
Provided by Microsoft
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Case Studies
Mobile Solution Helps Specialty Chemicals and Materials Company Improve Customer Focus
Dec 2007
Global specialty chemicals and materials company Cytec Industries develops, manufactures, and sells value-added products to markets such as aerospace, adhesives, automotive and industrial...
Provided by Microsoft
-
Case Studies
Microsoft Partner Recruitment Efforts Streamlined With Microsoft Dynamics CRM
Jan 2008
Recruiting new partners to fill niche markets is an integral part of the through-partner sales strategy at Microsoft. Vital to the success of these efforts, partner recruitment groups are tasked...
Provided by Microsoft
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Case Studies
Recruit+ Powered by Microsoft Dynamics CRM Helps Momentum Place More People in Jobs, Faster
Aug 2007
Momentum was custom-built in 1996 to serve the recruitment industry, and is now based in Auckland and Wellington. Momentum was looking for a smarter and more efficient way to manage recruits' CVs,...
Provided by Microsoft
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Case Studies
Italian Brokerage House Replaces Lotus Notes With Customer Relationship Management Tool
Jan 2008
Reginato & Mercante, one of Italy's leading brokers, needed an advanced Customer Relationship Management (CRM) tool to better serve clients with its specialist knowledge. The company experimented...
Provided by Microsoft
-
Case Studies
Travel Company Expects 20 Per Cent Increase in Turnover With Customer-Based System
Feb 2008
Italy-based Uvet American Express wanted to strengthen its service to customers. Working with Microsoft Gold Certified Partner Brain Force, the company developed the Dynamics Travel solution by...
Provided by Microsoft
-
Case Studies
CRM Solution Helps Healthcare Connectivity Provider to Boost Revenue 115 Percent
Feb 2008
VisionShare - a provider of secure data connectivity for the healthcare industry - was outgrowing its home-grown systems. So, the company adopted Microsoft Dynamics CRM and Axonom Powertrak. The...
Provided by Microsoft
-
Case Studies
Forklift Manufacturer Improves Processes, Increases Customer Satisfaction
Feb 2008
Mitsubishi Caterpillar Forklift Europe (MCFE) manufactures, sells, and distributes more than 18,000 forklifts each year throughout Europe, the Middle East, and Africa. The organization needed a...
Provided by Microsoft
-
White Papers
Better Together With Microsoft Dynamics CRM
Feb 2008
Microsoft makes significant investments in delivering products and technologies that work together and enable people-ready businesses. This vision is centered on providing the right tools to help...
Provided by Microsoft
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White Papers
The Responsive Retailer: Boosting Sales by Providing Store Customers with the Information and Experience They Expect
Jan 2008
For hundreds of years, retail success has been built on one basic concept: merchandise in the right place, at the right time, at the right price. But customers want to add a killer element to that...
Provided by Avaya
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Case Studies
Siebel CRM Serving Umbria
Feb 2008
Centro Agro Alimentare dell'Umbria, wanted to support decentralised open governance and manage contacts in the three organisations on the occasion of regional, national and international events...
Provided by Oracle
-
Case Studies
The B&B Hotels Group Reduces Customer Service Response Time by 70%
Feb 2008
For more than a decade, B&B Hotels Group has been designing and developing hotels with an innovative concept - combining low cost and quality. B&B Hotels Group wanted to implement an efficient...
Provided by Oracle
-
Case Studies
Ambu A/S Ensures Real-Time Reporting and Increases Visibility Into Sales Pipeline
Feb 2008
Ambu A/S develops, produces, and markets diagnostic and life-supporting equipment and solutions to hospitals and rescue services. Ambu A/S wanted to develop and rapidly deploy a new Customer...
Provided by Oracle
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Webcasts
Momentum Webcast: Grow Your Business With the Visibility to Capture More Sales Opportunities (Part 1 of 2) (Level 100)
Feb 2008
Today's competitive business environment requires real people to do extraordinary things every day. Microsoft Dynamics® CRM offers you innovative ways to access this powerful relationship...
Provided by Microsoft
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Webcasts
Microsoft Dynamics Webcast: Professional Basketball Team Expands Customer Base With Microsoft Dynamics CRM
Mar 2008
Join Microsoft, Peppers & Rogers, and the Portland Trail Blazers for an on-demand webcast and learn how you can create customer relationships by using Microsoft Dynamics® CRM 4.0. This session...
Provided by Microsoft
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Webcasts
Momentum Webcast: Do Extraordinary Things Every Day With Microsoft Dynamics CRM! (Level 100)
Apr 2008
In this webcast, we show you how the productivity of your sales, customer service, and marketing teams can be dramatically increased by taking advantage of the enhancements in the newly released...
Provided by Microsoft
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Resource Center
Find out how to "Wow" the customer while managing costs
Jan 2008
Current bank trends indicate profit margins are flat. Retaining top bank customers is becoming harder and harder. Is your financial institution ready to buck this trend? With seven...
Provided by IBM
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Case Studies
Modernization Campaign Grows Egypt's Economy, Provides Training Solutions
Nov 2007
After the Ministry of Communications and Information Technology in Egypt adopted a national plan to facilitate the country's modernization, demand for qualified consultants for Microsoft Dynamics...
Provided by Microsoft
-
Case Studies
Sales Employees at Lebanese Insurance Company Increase Productivity by 15 Per Cent
Nov 2007
Sales employees at Lebanese insurance company AROPE were struggling to cope with an expanding customer base, which had recently hit 40,000 people. It needed a management solution that connected...
Provided by Microsoft
-
Case Studies
European Finance Employees Build Stronger Business Relationships With Management Tool
Dec 2007
Established in 1990, HgCapital is a private equity firm with offices in the United Kingdom, Germany, and the Netherlands. HgCapital aims to generate high risk-adjusted returns for its investors by...
Provided by Microsoft
-
Case Studies
Professional Services Company Targets Customer Needs With Flexible Training
Oct 2007
Information Management Group (IMG) provides training services for Microsoft Dynamics CRM business software. Because customer relationship management software is often customized to match a...
Provided by Microsoft
-
Case Studies
Global Marketing Firm Integrates Systems to Boost Productivity
Nov 2007
Having grown through acquisition, Chicago-based media intelligence firm Cision US was faced with handling several customer relationship management systems used throughout its offices in the United...
Provided by Microsoft
-
Case Studies
Entertainment Store Reduces Repair Processing Time by 50 Per Cent
Nov 2007
Virgin Megastores Lebanon is a leading entertainment store specialising in music, film, books, and electronic goods. The company runs its central repair service from its flagship store in Beirut....
Provided by Microsoft
-
Case Studies
Healthcare Accreditation Agency Triples Sales With Customer Relationship Solution
Sep 2008
COLA is a physician-directed, nonprofit agency whose mission is to help clinical laboratories comply with federal regulations through a program of education, consulting, and accreditation. Once...
Provided by Microsoft
-
Case Studies
Data Reduction Systems: Easy-to-Use CRM System Spurs Employee Data Tracking, Improves Information Accuracy
Aug 2008
New Jersey-based Data Reduction Systems provides data storage archival and retrieval solutions to businesses, including support for server-based business operations such as accounting and...
Provided by Microsoft
-
Case Studies
Sports Franchise Scores a Win With Customer Relationship Management System
Jul 2008
Phoenix, Arizona may be one of the most competitive sports and entertainment areas in the United States. In addition to the Phoenix Suns of the NBA, Phoenix is host to teams from the NFL, NHL, and...
Provided by Microsoft
-
Case Studies
Nikon Corporation - New CRM Software Gives Sales and Management More Flexibility
Aug 2008
Precision is the business of Nikon, a Japanese technology corporation. Whether dealing with a high-resolution camera or a scientifically precise microscope—the point is to always focus on the...
Provided by Microsoft
-
Case Studies
Leading Auto Repair Services Provider Boosts Efficiency With Easy-to-Use CRM Solution
Jul 2008
Service Repair Solutions provides technology solutions that help automotive technicians increase the efficiency and accuracy of their work. Based in Las Vegas, Nevada, the company maintains a...
Provided by Microsoft
-
Case Studies
Switching From Salesforce.com to Microsoft Dynamics CRM Helps Jones Lang LaSalle Implement Global Enterprise Model
Jul 2008
To support its shift to a global enterprise model, real estate giant Jones Lang LaSalle recently began to unify its approach to customer relationship management at the enterprise level. The...
Provided by Microsoft
-
Case Studies
Hosted CRM Solution Provides Lucrative Revenue Model for Channel Partners
Jul 2008
After losing nine CRM solution deals in a row to competitors offering Salesforce.com, managers adopted a hosted solution business model. They built out the infrastructure to economically support...
Provided by Microsoft
-
White Papers
Business Case Driven CRM Implementations: A Recipe for Success
Aug 2008
CRM implementation failures are often attributed to faults in the business case and more specifically in the business case not being realized. Experiences across CRM implementations, suggests that...
Provided by Infosys Technologies
-
White Papers
Meeting the Challenges of Supplier Relationship in a Multisourced Environment
May 2008
The growing trend towards Multisourcing as the IT sourcing strategy of choice brings with it a unique set of challenges for clients and Service Providers alike. If they hope to derive maximum...
Provided by Dimension Data
-
Whitepapers
Application Lifecycle Management Podcast: An Innovative Approach from HP
Mar 2009
This podcast discusses how your organization can get beyond "quality management as usual," and make the move to the real application lifecycle.
Provided by HP
-
Whitepapers
Building and Managing a Performance CoE white paper.
Mar 2009
Learn how to build and manage a Performance Center of Excellence with minimal expense, risk, or disruption to current processes.
-
Whitepapers
Building and Managing a Quality CoE white paper
Mar 2009
Read about building a Quality Center of Excellence.
Provided by HP
-
White Papers
Winning Markets - How Customer Communications Management Drives Competitive Advantage
Oct 2008
Every order received from the customer gives a greater level of knowledge about that customer, it enables to further enhance the offers, perhaps with the advent of data modeling and advanced data...
Provided by Customer Communications Management Community
-
Webcasts
Selling in Tough Times
Jan 2009
When the economy slows, so do decisions to invest money in new products or services. More people get involved in the purchasing process, higher level signoffs are required and you're asked to cut...
Provided by Citrix Online
-
Webcasts
Microsoft Dynamics Webcast: Choosing the Right Customer Relationship Management Solution (Level 100)
Feb 2009
Determining the right Customer Relationship Management (CRM) solution out of those available today can be daunting. It is critical to find a solution that can meet the business needs while...
Provided by Microsoft
-
White Papers
On-Demand IT Asset Management: What It Is, Why You Need It, and How You Can Benefit
Mar 2008
Modern IT is becoming increasingly complex to manage. As business spend more and more money on their IT infrastructures, their environments are becoming increasingly complex and multi-faceted as...
Provided by SAManage
-
Case Studies
Finance Industry Uses CRM to Manage Customers
Jan 2009
Company Z, is a private investment banking firm that serves as an investor, underwriter and broker to some of the biggest names in the entertainment, technology and information industries. Company...
Provided by Network Infrastructure Technologies
-
Case Studies
Equifax do Brasil Implements Sales Force Tool and Increases Operational Gains
Feb 2009
Equifax wanted to implement a sales force tool that will maximize opportunities, increasing earnings and market share in Brazil and provide a product that can accommodate growth based on the...
Provided by Oracle
-
White Papers
Top 10 Questions to Ask When Choosing an ERP Solution
Apr 2009
The Inside-ERP Checklist: Top 10 Questions to Ask When Choosing an ERP Solution shows you: Why many ERP implementations fall short of expectations and how to prevent failure Expert opinions on...
Provided by Inside ERP
-
Case Studies
University of New Orleans Enhances Recruiting to Rebuild the Student Population After Hurricane Katrina
Feb 2009
The University of New Orleans wanted to increase enrollment after a severe drop following Hurricane Katrina while also dealing with employee shortages and recruit and retain students in a highly...
Provided by Oracle
-
Case Studies
Grupo Visionaria Integrates Business Processes and Improves Operating Efficiency
Feb 2009
Grupo Visionaria S.A. de C.V. wanted to integrate disparate business procedures to improve operating efficiency and strategic decision making and create a single, easy-to-access client database to...
Provided by Oracle
-
Case Studies
Collaboration and Automation Boost Efficiency Across South Lanarkshire Council
Feb 2009
Every council throughout the United Kingdom is charged with reducing spending and making efficiency improvements of 2.5% year-over-year. Councils have to make these savings across every department...
Provided by Oracle
-
Case Studies
Irish Life & Permanent Maximizes Business Value of Every Client Transaction With BI-Ready CRM
Feb 2009
After deploying Siebel, market share for life and pensions products increased from 19% to 25% in five years. Siebel's ease of use and in-depth functionality ensured rapid adoption by employees but...
Provided by Oracle
-
Whitepapers
Streamline Your Business with Innovative Tools
Feb 2009
Citrix Online has put together a practical guide that explores how Web-based solutions have enabled real companies to achieve remarkable results, such as reducing cost per sale by 75 percent;...
Provided by Citrix Online
-
Case Studies
Industrial Machinery Group Cuts Costs by 15 Per Cent with Business Management Software
Mar 2009
Picanol Group, a Belgium-based manufacturer of industrial machinery and mechatronics, decided to reengineer its processes to achieve a more integrated supply chain and support diversification into...
Provided by Microsoft
-
Case Studies
Consumer Goods Manufacturer Improves Productivity with ERP Upgrade
Mar 2009
Ohio-based CMC Group consists of four subsidiaries that provide printing and packaging solutions for a range of industries. In 2001, CMC Group implemented Microsoft Dynamics® AX for comprehensive...
Provided by Microsoft
-
White Papers
Choosing the Best Enterprise CRM for Complex Organizations
Dec 2008
"As many as 85% of companies that buy CRM software to automate sales efforts don't pick the right tools..." Gartner analyst Robert DeSisto Many large companies also underestimate how complex...
Provided by Inside CRM
-
White Papers
Automating the Acquisition Process with Enterprise Level CRM--Moving beyond tracking contacts and leads, tasks and activities
Oct 2007
In large companies, CRM has been great at helping you track contacts and leads, tasks and activities. But one of the most important yet challenging aspects of a complex sales, marketing and...
Provided by Inside CRM
-
Webcasts
Leveraging ECM and CRM to Gain, Serve and Retain Customers
Sep 2008
A fully integrated solution from EMC and RWD enables to link the Enterprise Content Management (ECM) and CRM systems, resulting in reduced customer service costs and compliance-related risks while...
Provided by EMC
-
White Papers
Selecting a Deployment Platform for Voice-Based Services - On-demand vs. Hosted vs. Premise-based Considerations
Nov 2008
Voice-based self-service applications are increasing in both their value to the enterprise and their overall complexity, scale, and rate of change. As a result, companies need to carefully...
Provided by Tellme Networks
-
White Papers
Simplifying the Management of Tier 1 ERP Systems for Mid-Sized Companies
Jan 2009
When CEOs, CFOs and CIOs of mid-sized companies face the prospect of transitioning to a top-tier enterprise application system, one of the most problematic issues they must address is maintaining...
Provided by Oracle
-
White Papers
Rapid Implementation- The New Age of ERP
Jan 2009
Is ERP too big for small and mid-sized companies? As it turns out, quite to the contrary. Many forward-thinking smaller companies are reaping huge benefits in a tough economy by deploying...
Provided by Oracle
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White Papers
How Midsize Businesses Are Using ERP To Gain Competitive Advantage in a Tough Economy
Jan 2009
While many companies tighen up during hard economic times it is important to think about investing as well. For Midsize companies, this could be the perfect time to think about significant IT...
Provided by Oracle
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Case Studies
Utopia Image: A Case Study in Customer Relationship
Jan 2009
A Canadian Telecommunications company wanted to implement a process that would provide a better understanding and control of the customer relationship elements that needed improvement. This...
Provided by Utopia Image
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Case Studies
CDC Software Case Study: Barclays
Feb 2008
Barclays is a UK-based financial services group, with a large international presence in Europe, the U.S., Africa, and Asia. Barclays required a new system to help it manage complaints and feedback...
Provided by CDC Software
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Case Studies
Bradford & Bingley Drives Continuous Improvement With CDC Respond
Jan 2008
Bradford & Bingley is a UK-based financial services institution. Its specialist mortgage and saving products are sold through brokers and intermediaries under the Mortgage Express brand. Bradford...
Provided by CDC Software
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Case Studies
CDC Respond Boosts Customer Service Levels at British Airways Holidays
Feb 2008
British Airways Holidays (BAH) is a wholly owned subsidiary of British Airways. The company provides holiday add-ons - hotel bookings, car hire, transfers and excursions - for British Airways...
Provided by CDC Software
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Case Studies
Egg Chooses CDC Respond to Help Improve Its Customer Feedback Management
Feb 2008
Online bank Egg launched in October 1998 and aims to revolutionize customers' experiences of financial services with a new and modern approach to banking. At launch, Egg received a high volume of...
Provided by CDC Software
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Case Studies
CDC Respond Software Backs Office of Managed Care
Jan 2009
The Office of Managed Care Ombudsman (OMCO) helps Connecticut consumers who have health insurance provided by a Managed Care Organization (MCO). The office was created to promote and protect the...
Provided by CDC Software
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Case Studies
Southern Ohio Medical Center Achieves Highest Patient Satisfaction Ratings With CDC Respond
Jan 2009
As part of a hospital-wide campaign to improve patient satisfaction, the Patient Relations Department at Southern Ohio Medical Center (SOMC), began searching for a way to automate their labor...
Provided by CDC Software
