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crm software
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Case Studies
CDC Respond Software Backs Office of Managed Care
Jan 2009
The Office of Managed Care Ombudsman (OMCO) helps Connecticut consumers who have health insurance provided by a Managed Care Organization (MCO). The office was created to promote and protect the...
Provided by CDC Software
-
Case Studies
Southern Ohio Medical Center Achieves Highest Patient Satisfaction Ratings With CDC Respond
Jan 2009
As part of a hospital-wide campaign to improve patient satisfaction, the Patient Relations Department at Southern Ohio Medical Center (SOMC), began searching for a way to automate their labor...
Provided by CDC Software
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Case Studies
Travelsphere Streamlines Customer Feedback Handling With CDC Respond
Feb 2008
Travelsphere is a privately owned, direct sell tour operator. The company specializes in escorted tours offering everything from a Paris weekend to a 30- day round-the-world extravaganza. As the...
Provided by CDC Software
-
Case Studies
Masters the Four "R"s of Effective Complaint Management
Feb 2009
Process and system limitations stunted hotline staffers' ability to access information quickly and easily and resulted in misplaced and ineffectual handling of priority issues. Office of Inspector...
Provided by CDC Software
-
Case Studies
Trust Forwarding Increases Revenue by 7% Through Integrated Customer Relationship Management
Mar 2009
Trust Forwarding wanted to provide systematic processing of customer data and sales work to create a overview of possibilities and opportunities and analyze the potential of individual customers...
Provided by Oracle
-
Case Studies
Volvo Trucks Speeds Problem Resolution Time, Improves Customer Satisfaction Rate to 93%
Mar 2009
Volvo Trucks wanted to install a customer service system to improve satisfaction rates and record all service requests and feedback to build a complete history of customer transactions. The...
Provided by Oracle
-
Case Studies
Emaar Misr Increases Business and Employee Efficiency by 60%
Mar 2009
Emaar Misr wanted to consolidate legacy systems for a single view of customer data and accelerate query management to improve customer satisfaction and reduce customer service costs. The challenge...
Provided by Oracle
-
Case Studies
Castilla y Leon Regional Government Streamlines and Improves Processes for Housing Services Distribution
Mar 2009
The Castilla y Leon Regional Government wanted to increase the number and quality of housing services available and standardize services provided by 12 information offices spread across the...
Provided by Oracle
-
Case Studies
IOOF Identifies and Enhances Services to High Value Advisors
Mar 2009
IOOF wanted to provide contact and relationship management for more than 5,000 financial advisers and more than 240,000 clients and obtain a holistic view of customer interactions across all...
Provided by Oracle
-
Case Studies
OmniMatic Implements CRM Solution for Civil Construction Client and Triples Leads Generated
Mar 2009
OmniMatic wanted to implement a customer relationship management solution for a client in the civil construction industry to provide an easy-to-use, intuitive log of all contacts and sales...
Provided by Oracle
-
Case Studies
Masterlease Strengthens Customer Relationship Management Capabilities to Enhance Selling Power
Mar 2009
Masterlease N.V. wanted to deploy a customer relationship management solution that enables a unified customer view across the entire organization and allows the flexibility to meet regulatory...
Provided by Oracle
-
Case Studies
CETIM Embodies Its Development Strategy With Enterprise Resource Planning
Mar 2009
CETIM wanted to support the board's strategy of developing unified professional and commercial initiatives for all members and enhance customer services for all members through a fully integrated...
Provided by Oracle
-
Case Studies
Real-Time Data Enables Quanam to Achieve 90% Accuracy in Sales Forecasts
Mar 2009
Quanam wanted to consolidate business information from offices in different countries to improve control and follow-up of the company's business activities and create an up-to-date database of...
Provided by Oracle
-
Case Studies
Hitachi Electronics Services Cuts IT Expenditure by US$16 Million
Mar 2009
Hitachi Electronics Services Co. wanted to strengthen field service management and provide integrated client support and replace disparate IT infrastructure with a single platform. The challenge...
Provided by Oracle
-
Case Studies
Mercury Travels Reduces Transaction Costs by 70%, Serves Twice the Number of Customers
Mar 2009
Traditionally a provider of corporate travel and inbound travel services, Mercury Travels has expanded its business since 2007 to become a one-stop travel shop. The company now has a comprehensive...
Provided by Oracle
-
Case Studies
Sify Technologies Streamlines Financials, Purchasing, and Inventory With Unified Platform
Mar 2009
Off late, Sify Technologies realized that its legacy opportunity management, order entry, and procurement and inventory system was no longer able to support the company's growth plans. Without a...
Provided by Oracle
-
Case Studies
Loomis Gains Real-Time Visibility Into Customer Data, From Sales Through Fulfillment, to Customer Service
Apr 2009
Loomis wanted to reduce response times and provide customers with real-time information about Loomis' cash logistics services, including secure transport, cash and check processing, and smart...
Provided by Oracle
-
Case Studies
Wind River Systems, Inc. Deploys Online Support Site to Improve Customer Satisfaction
Apr 2009
Wind River Systems, Inc. wanted to replace online customer support application with a system integrated with existing Oracle E-Business Suite and Oracle iSupport applications to enable customer...
Provided by Oracle
-
Case Studies
European Financial Management and Marketing Association Deploys Customized, Web-Based CRM
Apr 2009
The European Financial Management and Marketing Association (EFMA) wanted to optimize management of institutional records for 22,000 members and 120,000 associates to better understand...
Provided by Oracle
-
Case Studies
Solomon Systech Reduces Project Delivery Times by 50% With Integrated CRM System
Apr 2009
Solomon Systech company relied on data in Microsoft Excel to track the progress of various projects and generate reports. In addition to Microsoft Excel, they were using e-mail, project sheets,...
Provided by Oracle
-
Case Studies
Manufacturer Strengthens Customer Relationships and Saves U.S.$30,000 a Year
Mar 2009
Tower Semiconductor employees held customer and sales information in disparate systems, making it difficult to monitor projects and measure market demand. Working with Microsoft Gold Certified...
Provided by Microsoft
-
Case Studies
Customer Effective - Partner Grows 1000 Percent Over Three Years with Focus on CRM Solutions
Mar 2009
Customer Effective delivers Customer Relationship Management (CRM) solutions based exclusively on Microsoft Dynamics CRM. The Microsoft Gold Certified Partner uses the product to help customers...
Provided by Microsoft
-
Case Studies
Real Estate Developer Gains Strategic Asset From Combination of Systems Integrator, ISV
Mar 2009
Leading commercial real estate developer Majestic Realty Co. wanted to turn its Microsoft-based technology into a strategic asset. As is often the case, no single vendor offered the solution...
Provided by Microsoft
-
Case Studies
Motor Vehicle Dealer Monitors Customer Performance in Seconds With CRM Tools
Mar 2009
Borusan Manheim Turkey, which specialises in second-hand motor vehicle auctions and classified advertisement sales via the Web, wanted a business management system to monitor its sales...
Provided by Microsoft
-
Case Studies
Russian Broker Closes Five Times as Many Deals, Improves Market Share With CRM Tool
Mar 2009
Fosborn Home, the first and largest credit brokerage in the Russian Federation, is rapidly expanding its market share with new customers, additional partners, and offices in regional cities...
Provided by Microsoft
-
White Papers
Team Performance Visualisation: Get Your Front Line to Take More Initiative
Jul 2008
This brief paper is directed toward managers frustrated by the fact that their customer-facing people are constantly referring problems back up the line and/or customer complaints are on the rise,...
Provided by deCONSTANTIN & Associates
-
White Papers
Improving CRM Investments: Optimizing the Customer Life Cycle With Intelligent Marketing Automation
Jan 2009
The technology evolution is replacing live human interaction. GPS systems give better directions than a passenger with a map. Elementary schools have changed their curriculum to better prepare...
Provided by Engagement Systems
-
White Papers
Transforming CRM: 10 Tactics for Improving Revenue and ROI Now
Feb 2009
Until people have intelligent marketing automation with actionable triggers to qualify leads and detect movement towards a buying decision, the CRM system is a very fancy database. In today's...
Provided by Engagement Systems
-
White Papers
The 2nd Generation of CRM
Jan 2009
Although the history of CRM in banking is dotted with failures, there are a few pioneering banks that succeeded in creating successful CRM programs, such as, Royal Bank of Canada, National...
Provided by Infosys Technologies
-
Downloads
Microsoft Dynamics Webcast: Microsoft ERP Solutions: A Compelling Choice for Today's Enterprise
Apr 2009
Learn how enterprises are employing Microsoft Dynamics® solutions. This webcast features a customer case study presented by guest speaker Kevin Scott, senior program manager within the Microsoft...
Provided by Microsoft
-
Downloads
Dynamics Webcast: How to Choose Between Hosted and On-Premise Customer Relationship Management
Apr 2009
Customer relationship management (CRM) is a company-wide business strategy focused on improving interactions with customers. Microsoft gives you the power of choice with both on-premise and...
Provided by Microsoft
-
White Papers
Seven Tips for Profiting from Lean Times with CRM - Oracle
May 2009
Long before recessionary pressures gripped the economy, businesses were struggling with the challenges of an increasingly competitive sales environment. This Oracle whitepaper offers seven tips...
Provided by Oracle
-
Presentations
Convergence 2009 - The Power of Possibilities
May 2009
In today's difficult economic environment, there has never been more value in Microsoft Dynamics ®. This video is geared toward helping users understand how Microsoft Dynamics solutions increase...
Provided by Microsoft
-
Presentations
Rodgers and Hammerstein Organization Case Study
May 2009
The Rodgers & Hammerstein Organization (R&H) manages and administers musical and theatrical licensing rights for the heirs of Richard Rodgers, Oscar Hammerstein II, and many other talented...
Provided by Microsoft
-
Presentations
Celenia Software Case Study
May 2009
When project complexities and emerging business opportunities outstrip the internal resources of Microsoft Dynamics® partners, they need to be able to access additional consultant and technical...
Provided by Microsoft
-
White Papers
CRM Success With Offshore Outsourcing
Jun 2008
The IDC is not intended to be a long-term solution. There must be resources in place onsite to take over the development, system testing, and change management before the CRM solution is...
Provided by TSG One Stop
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White Papers
8 Trends of Successful CRM Projects
Jun 2008
CRM projects can be a success and do not have to be over budget, amassing resources and time indefinitely. CRM projects do not have to be lengthy implementations if the big-bang approach is ruled...
Provided by TSG One Stop
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White Papers
9 Tips on How to Help Your Reseller-Based Software Business Move
Jan 2009
This whitepaper addresses some widespread issues and describes a few basic steps for the user to follow, which will lead to maximizing the revenues and increase the productivity in the software...
Provided by Avangate
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Webcasts
Momentum Webcast: Grow Your Business With the Visibility to Capture More Sales Opportunities (Part 2 of 2) (Level 100)
Mar 2008
Join this informative and engaging tour of the features and benefits in the new version of Microsoft Dynamics CRM® 4.0. Microsoft Dynamics CRM offers you innovative ways to access this powerful...
Provided by Microsoft Tips
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White Papers
Out-of-the-Box Integration
Jan 2009
The purpose of this paper is to discuss how it is possible for Small and Medium-sized firms (SMB's) to achieve levels of application integration historically reserved for large enterprises with...
Provided by Cabinet NG
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Case Studies
State Attorney General's Office Uses New Technology to Improve Constituent Service
Dec 2007
The Pennsylvania Office of the Attorney General manages a broad range of law and public safety responsibilities, including conducting criminal investigations and prosecutions, handling civil...
Provided by Microsoft
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Case Studies
Financial Services Company Gains Improved Sales Performance With Easy-to-Use Solution
Jan 2008
Security Benefit is a growing financial services company with more than 790 employees. Headquartered in Topeka, Kansas, the company's outside sales team operates from remote locations nationwide....
Provided by Microsoft
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Case Studies
EXR Adopts High Performance Database to Support Future Growth
Dec 2007
EXR Korea had ambitious growth plans when it launched in 2001. The company believed there was a large market for its products among Korea's fashion-conscious youth, who are quick to adopt overseas...
Provided by Oracle
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Case Studies
SNCF Improves Customer Satisfaction and Loyalty With Customer Relationship Management Solution
Nov 2007
SNCF, the European rail transport leader, manages more than 320 million passengers each year and 135 million tons of freight. SNCF wanted to ensure multi-channel (internet, telephone, etc.) and...
Provided by Oracle
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Case Studies
OppenheimerFunds Supports Growth by Providing Advisors With Timely, Targeted Information
Dec 2007
OppenheimerFunds wanted to gain visibility into email correspondence with financial advisors and accelerate product information delivery to financial advisors. The challenge was to streamline...
Provided by Oracle
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Case Studies
Q-Park France Optimizes Marketing Strategy With Centralized View of Customers
Dec 2007
Created in 2002, Q-Park France is a subsidiary of the European Q-Park Group, which specializes in the finance, construction, and operation of car parks. Q-Park France wanted to centralize...
Provided by Oracle
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White Papers
Still Struggling to Reduce Call Center Costs Without Losing Customers? The Right Technologies Lead the Way Out of the Call Center Dilemma
Sep 2007
While setting their customer service strategy, some organizations have focused solely on cost reduction through outsourcing and basic automation. In the process, though, many have discovered that...
Provided by SAP
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White Papers
Avaya IQ: Making the Business Case for Intelligent Contact Center Reporting
Nov 2007
Avaya IQ is a reporting and analytics platform that enables companies to share one view of reality to make faster, better decisions and create a consistent customer experience. Customers and...
Provided by Avaya
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White Papers
Essential Manager's Guide: Extraordinary Customer Service
Nov 2007
What your customers think about your company is often a result of their experience when they contact you. Whether or not they remain customers is often a result of the quality of service you...
Provided by Avaya
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White Papers
Call-Center Buyer's Guide
Dec 2007
Use this Buyer's Guide to select the call-center solution that's a perfect fit for your business. Implementing the right call-center solution is a key factor in keeping your customers happy, as...
Provided by VoIP-News
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White Papers
Midmarket ERP Comparison Guide
Jan 2008
Thoroughly researched by Inside ERP's ERP analyst community, this is an unbiased comparison of midmarket and enterprise-level ERP solutions showing you: 11 leading ERP vendors across 119...
Provided by Inside ERP
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White Papers
The Definitive Guide to Midmarket ERP Solutions
Apr 2008
An ERP (Enterprise Resource Planning) solution offers businesses big gains, including increased revenues and heightened productivity. And these days, ERP solutions are not just for...
Provided by Inside ERP
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Webcasts
MSDN Webcast: MSDN geekSpeak: Custom Development on Microsoft Dynamics CRM With Aaron Elder (Level 200)
Oct 2007
The presenters of this webcast share their knowledge and experience around a particular developer technology. The attendee of this webcast will hear about industry trends, new technology,...
Provided by Microsoft
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White Papers
Get Clean, Stay Clean - Competitive Advantage through Data Quality
Jan 2008
The purported benefits of advanced IT investment are many. Systems promise to provide executives with comprehensive, timely, and accurate data to support better decision making. Whether the...
Provided by Netrics
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White Papers
Contract Life-Cycle Management Attracts New Entrants
Aug 2007
CIOs and their business partners are increasingly looking for Contract Life-cycle Management (CLM) solutions for all of their businesses' contracts, even if they deploy them in stages for buy-side...
Provided by Forrester Research
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White Papers
10 Questions to Ask Your on Demand Contact Center Provider
Nov 2007
Building and maintaining a contact center can prove cost-prohibitive and resource intensive. Yet when you're committed to providing your customers with a personalized multichannel communications...
Provided by Oracle
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Webcasts
Credit Union Improves Service: Credit Union Unifies Branches, Improves Service
Nov 2007
Mid Atlantic Farm Credit relied on Unified Communications and Microsoft CRM to bring 5 companies into one, connect branch offices, and improve staff's ability to serve customers.
Provided by Cisco Systems
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White Papers
How to simplify the IT infrastructure with end-to-end automation of document processes
Oct 2007
Businesses continue to face rising pressure to cut costs and increase profitability while also improving customer satisfaction and partner relations through efficient communication. True to its...
Provided by Esker
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White Papers
Choosing the Best CRM for Your Organization:
Aug 2007
CRM buyers have a wealth of deployment options available to them, providing unprecedented flexibility, cost-efficiency and business value. They can opt for an on-premise packaged software...
Provided by Oracle
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White Papers
CRM Your Salespeople Will Love
Aug 2007
CRM can provide companies of all types and sizes with significant benefits, but only if users adopt it. Therefore, winning over users and obtaining buy-in at all management levels are crucial to...
Provided by Oracle
-
White Papers
Profitable Strategies for Optimizing Help Desk Operations
Sep 2007
In this free whitepaper, you'll learn how to completely re-think the way your service desk deploys people, processes, and technologies. Discover how to think strategically, rather than...
Provided by SupportSoft
-
Case Studies
La Poste Implements Solution to Better Understand Customers
Sep 2007
The company wanted to understand customers better and share knowledge among the players in the customer relationship (sales force, customer service, marketing) through all sales channels and...
Provided by Oracle
-
White Papers
Hosted CRM Vendor Comparison Guide
Jul 2007
Hosted CRM solutions make up a sizable portion of the growing CRM market. This guide breaks down the major players (Salesforce.com, RightNow Technologies, NetSuite, and Oracle) so you can quickly...
Provided by Inside CRM
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Case Studies
Global Rollout of mySAP E-Procurement for Deutsche Bank
Sep 2007
Deutsche Bank's goal is "To exploit the opportunities more effectively than its competitors." And the company has succeeded in this time and time again. Deutsche Bank was the first bank in Germany...
Provided by SAP
-
Case Studies
Optimizes Its Sales Processes With mySAP CRM
Sep 2007
As one of the most successful, independent divisions of a family-run business from Wuppertal, Germany, Vorwerk & Co. Teppichwerke GmbH & Co. KG. began a mission to improve its sales processes - in...
Provided by SAP
-
Case Studies
Driving Sales and Service by Integrating People, Information, and Processes
Sep 2007
After more than a decade of growth, the business software environment of Volkswagen Financial Services AG was heterogeneous, comprising a considerable number of stand-alone software solutions for...
Provided by SAP
-
Case Studies
SAP Solution Manager and SAP Consulting - A Powerful Combination for an Ambitious Customer Relationship Management (CRM) Project at Leading Global Company
Sep 2007
Endress+Hauser (E+H) is a leading global supplier of measuring instrumentation and automation solutions for process engineering, with 6,000 employees and a presence in 100+ countries. It turned to...
Provided by SAP
-
Case Studies
Putting the Customer in the Front Seat: Volkswagen Drives Customer Satisfaction With mySAP CRM
Sep 2007
Headquartered in Wolfsburg, Germany, Volkswagen AG is a world-leading automobile manufacturer - the largest in Europe. The company wanted to make changes in customer behavior and departmentalized...
Provided by SAP
-
Case Studies
IT Services Company Banks on Power of mySAP Customer Relationship Management
Sep 2007
Fiducia IT AG, based in Karlsruhe, Germany, is the largest IT service company for cooperative banks across Germany. The company wanted to boost sales and reduce costs. The challenge was to improve...
Provided by SAP
-
Case Studies
SAP Customer Competence Center Certification and SAP Solution Manager Enable Company to Extend SAP Best Practices Across the Entire Parent Enterprise
Sep 2007
With more than US$4 billion in revenue, Larsen & Toubro Limited is India's largest engineering and construction conglomerate and is one of India's top five enterprises. Larsen & Toubro Infotech...
Provided by SAP
-
Case Studies
How SAP Is Helping Kimberly-Clark Maintain a Healthy Market Share
Sep 2007
Kimberly-Clark was established in a Wisconsin village over 130 years ago, the brainchild of four entrepreneurial young businessmen. Today it is a global leader in health and hygiene and home to...
Provided by SAP
-
Case Studies
High-End Fitness Club Anticipates Pump-Up in Sales From New Sales Tool
Sep 2007
Equinox Fitness operates 38 high-end fitness clubs across the United States and has grown 400 percent in the last five years. To continue its rapid growth, Equinox needed to modernize its sales...
Provided by Microsoft
-
Case Studies
Professional Services Company Improves Its Customer Service and Reduces Call Volume
Sep 2007
CROSSMARK is a professional services company that helps facilitate sales and resolve service issues between consumer goods manufacturers and their retailers. CROSSMARK's customer service tracking...
Provided by Microsoft
-
Case Studies
Insurance Software Provider Bolsters Product With Enhanced CRM Capabilities
Sep 2007
Established in 1991, Microsoft Gold Certified Partner RDT provides insurance systems and ratings software to major insurers and large brokers. RDT is committed to keeping Landscape leading-edge in...
Provided by Microsoft
-
Case Studies
Web Analytics Integrates With CRM for More Effective Marketing, Sales, and Service
Sep 2007
WebTrends, a pioneer in Web analytics, tied its Web analytics platform together with Microsoft Dynamics CRM for more effective online marketing campaigns. Relying on the Microsoft Dynamics CRM...
Provided by Microsoft
-
Case Studies
Coloplast Ltd Adopts New Customer Profiling and Measurement System for Increased Profitability
Sep 2007
Coloplast Ltd is a wholly owned subsidiary of Coloplast A/S, a Danish company specializing in the manufacture and sale of medical appliances for ostomy, urology and continence, and wound and skin...
Provided by Oracle
-
Case Studies
McKesson Specialty Standardizes Sales and Marketing Processes and Increases Customer Visibility
Sep 2007
A division of the McKesson Corporation, McKesson Specialty delivers the new approaches and solutions needed to ensure success in the evolving specialty pharmaceutical market. The company wanted to...
Provided by Oracle
-
White Papers
Service Delivery Innovation: Creating Client Value and Enhancing Profitability
Jul 2007
A variety of forces shape the professional services industry - from fierce competition and globalization to the modularization of business processes and technology. Clients want professional...
Provided by SAP
-
Case Studies
Bank Improves Risk Analysis and Efficiency With an Intelligent Single View of Customer
Aug 2007
Sasfin Bank is a South African bank providing financial services for entrepreneurs. It wanted to create a single view of the customer that would help provide information required for risk...
Provided by Microsoft
-
Downloads
Utilities Demo: IBM Content Manager OnDemand Consolidated Solution
Aug 2007
This demonstration shows how IBM Content Manager OnDemand is used by a utility company as the basis for an online bill and invoice system, and to enable customer self-service. Download and run...
Provided by IBM
-
Case Studies
Travelsphere Streamlines Customer Feedback Handling With CDC Respond
Feb 2008
Travelsphere is a privately owned, direct sell tour operator. The company specializes in escorted tours offering everything from a Paris weekend to a 30- day round-the-world extravaganza. As the...
Provided by CDC Software
-
Case Studies
Masters the Four "R"s of Effective Complaint Management
Feb 2009
Process and system limitations stunted hotline staffers' ability to access information quickly and easily and resulted in misplaced and ineffectual handling of priority issues. Office of Inspector...
Provided by CDC Software
-
Case Studies
Trust Forwarding Increases Revenue by 7% Through Integrated Customer Relationship Management
Mar 2009
Trust Forwarding wanted to provide systematic processing of customer data and sales work to create a overview of possibilities and opportunities and analyze the potential of individual customers...
Provided by Oracle
-
Case Studies
Volvo Trucks Speeds Problem Resolution Time, Improves Customer Satisfaction Rate to 93%
Mar 2009
Volvo Trucks wanted to install a customer service system to improve satisfaction rates and record all service requests and feedback to build a complete history of customer transactions. The...
Provided by Oracle
-
Case Studies
Emaar Misr Increases Business and Employee Efficiency by 60%
Mar 2009
Emaar Misr wanted to consolidate legacy systems for a single view of customer data and accelerate query management to improve customer satisfaction and reduce customer service costs. The challenge...
Provided by Oracle
-
Case Studies
Castilla y Leon Regional Government Streamlines and Improves Processes for Housing Services Distribution
Mar 2009
The Castilla y Leon Regional Government wanted to increase the number and quality of housing services available and standardize services provided by 12 information offices spread across the...
Provided by Oracle
-
Case Studies
IOOF Identifies and Enhances Services to High Value Advisors
Mar 2009
IOOF wanted to provide contact and relationship management for more than 5,000 financial advisers and more than 240,000 clients and obtain a holistic view of customer interactions across all...
Provided by Oracle
-
Case Studies
OmniMatic Implements CRM Solution for Civil Construction Client and Triples Leads Generated
Mar 2009
OmniMatic wanted to implement a customer relationship management solution for a client in the civil construction industry to provide an easy-to-use, intuitive log of all contacts and sales...
Provided by Oracle
-
Case Studies
Masterlease Strengthens Customer Relationship Management Capabilities to Enhance Selling Power
Mar 2009
Masterlease N.V. wanted to deploy a customer relationship management solution that enables a unified customer view across the entire organization and allows the flexibility to meet regulatory...
Provided by Oracle
-
Case Studies
CETIM Embodies Its Development Strategy With Enterprise Resource Planning
Mar 2009
CETIM wanted to support the board's strategy of developing unified professional and commercial initiatives for all members and enhance customer services for all members through a fully integrated...
Provided by Oracle
-
Case Studies
Real-Time Data Enables Quanam to Achieve 90% Accuracy in Sales Forecasts
Mar 2009
Quanam wanted to consolidate business information from offices in different countries to improve control and follow-up of the company's business activities and create an up-to-date database of...
Provided by Oracle
-
Case Studies
Hitachi Electronics Services Cuts IT Expenditure by US$16 Million
Mar 2009
Hitachi Electronics Services Co. wanted to strengthen field service management and provide integrated client support and replace disparate IT infrastructure with a single platform. The challenge...
Provided by Oracle
-
Case Studies
Mercury Travels Reduces Transaction Costs by 70%, Serves Twice the Number of Customers
Mar 2009
Traditionally a provider of corporate travel and inbound travel services, Mercury Travels has expanded its business since 2007 to become a one-stop travel shop. The company now has a comprehensive...
Provided by Oracle
-
Case Studies
Sify Technologies Streamlines Financials, Purchasing, and Inventory With Unified Platform
Mar 2009
Off late, Sify Technologies realized that its legacy opportunity management, order entry, and procurement and inventory system was no longer able to support the company's growth plans. Without a...
Provided by Oracle
-
Case Studies
Loomis Gains Real-Time Visibility Into Customer Data, From Sales Through Fulfillment, to Customer Service
Apr 2009
Loomis wanted to reduce response times and provide customers with real-time information about Loomis' cash logistics services, including secure transport, cash and check processing, and smart...
Provided by Oracle
-
Case Studies
Wind River Systems, Inc. Deploys Online Support Site to Improve Customer Satisfaction
Apr 2009
Wind River Systems, Inc. wanted to replace online customer support application with a system integrated with existing Oracle E-Business Suite and Oracle iSupport applications to enable customer...
Provided by Oracle
-
Case Studies
European Financial Management and Marketing Association Deploys Customized, Web-Based CRM
Apr 2009
The European Financial Management and Marketing Association (EFMA) wanted to optimize management of institutional records for 22,000 members and 120,000 associates to better understand...
Provided by Oracle
-
Case Studies
Solomon Systech Reduces Project Delivery Times by 50% With Integrated CRM System
Apr 2009
Solomon Systech company relied on data in Microsoft Excel to track the progress of various projects and generate reports. In addition to Microsoft Excel, they were using e-mail, project sheets,...
Provided by Oracle
-
Case Studies
Manufacturer Strengthens Customer Relationships and Saves U.S.$30,000 a Year
Mar 2009
Tower Semiconductor employees held customer and sales information in disparate systems, making it difficult to monitor projects and measure market demand. Working with Microsoft Gold Certified...
Provided by Microsoft
-
Case Studies
Customer Effective - Partner Grows 1000 Percent Over Three Years with Focus on CRM Solutions
Mar 2009
Customer Effective delivers Customer Relationship Management (CRM) solutions based exclusively on Microsoft Dynamics CRM. The Microsoft Gold Certified Partner uses the product to help customers...
Provided by Microsoft
-
Case Studies
Real Estate Developer Gains Strategic Asset From Combination of Systems Integrator, ISV
Mar 2009
Leading commercial real estate developer Majestic Realty Co. wanted to turn its Microsoft-based technology into a strategic asset. As is often the case, no single vendor offered the solution...
Provided by Microsoft
-
Case Studies
Motor Vehicle Dealer Monitors Customer Performance in Seconds With CRM Tools
Mar 2009
Borusan Manheim Turkey, which specialises in second-hand motor vehicle auctions and classified advertisement sales via the Web, wanted a business management system to monitor its sales...
Provided by Microsoft
-
Case Studies
Russian Broker Closes Five Times as Many Deals, Improves Market Share With CRM Tool
Mar 2009
Fosborn Home, the first and largest credit brokerage in the Russian Federation, is rapidly expanding its market share with new customers, additional partners, and offices in regional cities...
Provided by Microsoft
-
White Papers
Team Performance Visualisation: Get Your Front Line to Take More Initiative
Jul 2008
This brief paper is directed toward managers frustrated by the fact that their customer-facing people are constantly referring problems back up the line and/or customer complaints are on the rise,...
Provided by deCONSTANTIN & Associates
-
White Papers
Improving CRM Investments: Optimizing the Customer Life Cycle With Intelligent Marketing Automation
Jan 2009
The technology evolution is replacing live human interaction. GPS systems give better directions than a passenger with a map. Elementary schools have changed their curriculum to better prepare...
Provided by Engagement Systems
-
White Papers
Transforming CRM: 10 Tactics for Improving Revenue and ROI Now
Feb 2009
Until people have intelligent marketing automation with actionable triggers to qualify leads and detect movement towards a buying decision, the CRM system is a very fancy database. In today's...
Provided by Engagement Systems
-
White Papers
The 2nd Generation of CRM
Jan 2009
Although the history of CRM in banking is dotted with failures, there are a few pioneering banks that succeeded in creating successful CRM programs, such as, Royal Bank of Canada, National...
Provided by Infosys Technologies
-
White Papers
CRM in Banking
Jan 2009
Technology, not just analytics, not just an impressive story of how customer focused people is. All major banks have invested heavily in technology and infrastructure over the last 5 to 10 years...
Provided by Infosys Technologies
-
Downloads
Microsoft Dynamics Webcast: Microsoft ERP Solutions: A Compelling Choice for Today's Enterprise
Apr 2009
Learn how enterprises are employing Microsoft Dynamics® solutions. This webcast features a customer case study presented by guest speaker Kevin Scott, senior program manager within the Microsoft...
Provided by Microsoft
-
Downloads
Dynamics Webcast: How to Choose Between Hosted and On-Premise Customer Relationship Management
Apr 2009
Customer relationship management (CRM) is a company-wide business strategy focused on improving interactions with customers. Microsoft gives you the power of choice with both on-premise and...
Provided by Microsoft
-
White Papers
Seven Tips for Profiting from Lean Times with CRM - Oracle
May 2009
Long before recessionary pressures gripped the economy, businesses were struggling with the challenges of an increasingly competitive sales environment. This Oracle whitepaper offers seven tips...
Provided by Oracle
-
Presentations
Convergence 2009 - The Power of Possibilities
May 2009
In today's difficult economic environment, there has never been more value in Microsoft Dynamics ®. This video is geared toward helping users understand how Microsoft Dynamics solutions increase...
Provided by Microsoft
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Presentations
Rodgers and Hammerstein Organization Case Study
May 2009
The Rodgers & Hammerstein Organization (R&H) manages and administers musical and theatrical licensing rights for the heirs of Richard Rodgers, Oscar Hammerstein II, and many other talented...
Provided by Microsoft
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Presentations
Celenia Software Case Study
May 2009
When project complexities and emerging business opportunities outstrip the internal resources of Microsoft Dynamics® partners, they need to be able to access additional consultant and technical...
Provided by Microsoft
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White Papers
CRM Success With Offshore Outsourcing
Jun 2008
The IDC is not intended to be a long-term solution. There must be resources in place onsite to take over the development, system testing, and change management before the CRM solution is...
Provided by TSG One Stop
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White Papers
8 Trends of Successful CRM Projects
Jun 2008
CRM projects can be a success and do not have to be over budget, amassing resources and time indefinitely. CRM projects do not have to be lengthy implementations if the big-bang approach is ruled...
Provided by TSG One Stop
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White Papers
CRM at a Glance: Salesforce.com Vs. Siebel
Jun 2008
CRM provides a holistic view for a company's interactions with its prospects, contacts, and accounts. The accurate data entry of multiple aspects of the customer experience can provide reports and...
Provided by TSG One Stop
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White Papers
9 Tips on How to Help Your Reseller-Based Software Business Move
Jan 2009
This whitepaper addresses some widespread issues and describes a few basic steps for the user to follow, which will lead to maximizing the revenues and increase the productivity in the software...
Provided by Avangate
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Webcasts
Momentum Webcast: Grow Your Business With the Visibility to Capture More Sales Opportunities (Part 2 of 2) (Level 100)
Mar 2008
Join this informative and engaging tour of the features and benefits in the new version of Microsoft Dynamics CRM® 4.0. Microsoft Dynamics CRM offers you innovative ways to access this powerful...
Provided by Microsoft Tips
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White Papers
Out-of-the-Box Integration
Jan 2009
The purpose of this paper is to discuss how it is possible for Small and Medium-sized firms (SMB's) to achieve levels of application integration historically reserved for large enterprises with...
Provided by Cabinet NG
