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crm software
(1304 results)-
Case Studies
Bank of Ningbo Improves Service and Profitability With Unified View of Customers
Apr 2009
The Bank of Ningbo is a joint-stock commercial bank with 78 branches in Ningbo and Shanghai. The opening of China's capital markets prompted Bank of Ningbo to rethink the way it sold and marketed...
Provided by Oracle
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Case Studies
Partner Doubles Year-Over-Year Revenue Through Focus on CRM Solutions
May 2009
Inetium, a Microsoft Gold Certified Partner, provides consulting services for a variety of customers, and does so with a particular focus on Customer Relationship Management (CRM) solutions based...
Provided by Microsoft
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Case Studies
HP rp5700 Point of Sale System Streamlines Operations
Mar 2009
In an industry largely taken over by giant chain stores, Fraese Drug and Soda Fountain has thrived independently in downtown Hutchinson, Kan., since 1939. Fraese Drug and Soda Fountain wanted to...
Provided by Hewlett-Packard (HP)
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White Papers
Predictive Analytics for the Detection of Suspicious Claims
Jun 2009
Predictive analytics helps streamline the process of identifying potentially fraudulent claims, increasing the efficiency of investigators while rewarding honest customers with faster claims...
Provided by SPSS
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White Papers
The Top 10 Secrets to Using Data Mining to Succeed at CRM
Jun 2009
Companies that have successfully used data mining to boost their CRM efforts have a wealth of experience to share. This white paper provides 10 tips that your organization can benefit from if...
Provided by SPSS
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White Papers
Making Critical Connections: Predictive Analytics in Government
Jun 2009
Predictive analytics helps your agency make critical connections between information from multiple sources, and provides a foundation for strategic and tactical decision making.
Provided by SPSS
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Whitepapers
Three Keys to Better Data-driven Decisions: What You Should Know. Right Now.
Jul 2011
For small and midsize companies, high-quality data can be a powerful competitive tool-or it can bog your company down. Organizations that successfully use an ERP software solution to align all...
Provided by SAP
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Whitepapers - Video
The SAP Contract Lifecycle Management Application: Reducing Cost and Risk While Optimizing Contract Value
Dec 2012
Learn how SAP Contract Lifecycle Management lets you optimize corporate contracts by automating contract creation, enhancing visibility, and improving compliance.
Provided by SAP
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Whitepapers
How To Achieve a Great and Profitable Customer Experience
Jul 2011
Read this first of four reports based on a global survey of executives on customer experience management, as well as interviews of SAP customers and industry influencers and analysts. (Bloomberg...
Provided by SAP
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Whitepapers
Cashing in on Customer Insight
Apr 2013
In this new white paper by Peppers & Rogers Group and IBM, readers will learn how to harness customer insight from myriad interactions to profitably grow revenue, increase loyalty, and go from...
Provided by IBM
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Whitepapers
TDWI Best Practices Report - Customer Analytics in the Age of Social Media
Apr 2013
This TDWI Best Practices Report examines organizations’ current practices and future plans for customer analytics technology implementations, with a special focus on how organizations are adapting...
Provided by IBM
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Whitepapers
Mid-Market Analytics in North America : Transforming Data into Insight
Mar 2013
For midsize organizations, business analytics offers the crucial ability to transform data into insight and uncover opportunities for growth and competitive advantage. This Aberdeen Sector Insight...
Provided by IBM
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Whitepapers
Sales Maximize Profitability, Improve Performance, and Deliver Customer Value
Jul 2012
Learn why your sales team's success depends upon its ability to acquire and grow profitable customer relationships and how the SAP Customer Relationship Management (SAP CRM) application can help...
Provided by SAP
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Whitepapers
Geeknet: Business Analytics for Midsize Businesses: Challenges and Benefits
Mar 2013
Business intelligence derived from sophisticated analytics has given large companies an edge for years. It helps them be more competitive, make information -- based decisions faster and better,...
Provided by IBM
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Whitepapers
IBM Analytic Answers for Prioritized Collections
Mar 2013
Many organizations and agencies would like to improve their debt collection. They are aware that advanced analytics can help them optimize collections to drive down company debt and collection...
Provided by IBM
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Whitepapers
IBM Analytic Answers for Retail Purchase Analysis and Offer Targeting
Mar 2013
Many small and midsize retailers could benefit from using advanced analytics to understand their customers better and improve promotions but are daunted by the prospect. They are aware that...
Provided by IBM
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Whitepapers
SPSS Stastics White Paper: The Risk of Using Spreadsheets for Statistical Analysis
Mar 2013
While spreadsheets are widely used for statistical analysis, they are useful only to a certain point. When used for a task they’re not designed to perform, or for a task beyond the limit of their...
Provided by IBM
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Whitepapers
Beyond Web Analytics
Nov 2012
Web analytics solutions have become an indispensable tool for e-commerce, but they typically only provide partial visibility into the actual customer experience. Download this paper to see how you...
Provided by Dell Software
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eBooks
Drive Sales in Real Time with SAP HANA
Dec 2012
Knowing exactly what is happening in your business at any moment and being able to respond quickly to changing sales conditions is critical for the success of every company. Your objectives are...
Provided by SAP
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Whitepapers
EIU Whitepaper: Levelling the playing field: How companies use data to create advantage
Jul 2012
How are companies using information to beat their rivals and create a more level playing field? This paper examines how their practices are evolving and offers examples of data use at some highly...
Provided by SAP
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Whitepapers
HP Posts First-ever Result on SAP Standard App. Benchmark
Jun 2013
HP has leveraged its strong partnership with SAP AG to post the first-ever result on the new SAP standard application benchmark for SAP NetWeaver BW EML. See how the results demonstrate the...
Provided by HP & Intel® Xeon® Processors
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Podcasts
HP Disaster Tolerance for SAP HANA demonstration
Jun 2013
View a demonstration of the Intel-based HP disaster tolerance solution for SAP HANA—the first, SAP certified, disaster-tolerant solution for SAP HANA—as it delivers high availability and...
Provided by HP & Intel® Xeon® Processors
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Whitepapers
Enterprise Feedback: Why Mobile Computing Corp. Inc. is Implementing BlackBerry 10
Jun 2013
Mobile Computing Corp. Inc. (MCC) has been developing mobile field force automation solutions for over 25 years. Having put BlackBerry® 10 and BlackBerry® Enterprise Service 10 to the test during...
Provided by BlackBerry
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Case Studies
Sydney Essential Oil Co.: Extracting the Vital Ingredients for Growth Using SAP Business One
Jun 2013
Sydney Essential Oils Co is a relatively young company with a staff of 30 operating on its Sydney premises. SEOC has established a leading place in the market for aromatherapy products that relax,...
Provided by SAP
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Downloads
Utilities Demo: IBM Content Manager OnDemand Consolidated Solution
Aug 2007
This demonstration shows how IBM Content Manager OnDemand is used by a utility company as the basis for an online bill and invoice system, and to enable customer self-service. Download and run...
Provided by IBM
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White Papers
Customer Relationship Management - Integration for a Customer Centric View
Jul 2007
Today's small and medium sized enterprises (SMEs) see a need for automating their front office sales and customer relationship management (CRM) tools to their back office accounting and financial...
Provided by Sage
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Case Studies
BitRock Case Study: SugarCRM
Jul 2007
SugarCRM is the world's leading provider of commercial open source Customer Relationship Management (CRM) software. As a commercial open source company, one of SugarCRM's top priorities is to grow...
Provided by BitRock
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Case Studies
Leads Customers Growth Increases Sales Process Efficiency
Jul 2007
Leads Customers Growth (LCG) was conceived in 2001 as a lead generation firm specializing in generating business online. The challenge was to create single view of the customer for all sales...
Provided by Oracle
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Case Studies
3M Achieves Productivity and Increases Profitability With CRM Siebel On Demand
Jul 2007
3M is a global company present in almost 200 countries, with more than 67,000 employees of all nationalities. 3M headquarters are in St Paul, Minnesota, in the United States. The challenges were...
Provided by Oracle
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White Papers
Contact Centers for Dummies
Mar 2007
With the emergence of worldwide competition in the contact center business, it's become increasingly important for contact center professionals to work from a defined methodology. This guide...
Provided by Avaya
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White Papers
Customer Relationship Management in Banking Sector and a Model Design for Banking Performance Enhancement
Sep 2006
Nowadays, many businesses such as banks, insurance companies, and other service providers realize the importance of Customer Relationship Management (CRM) and its potential to help them acquire...
Provided by Yildiz Technical University
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White Papers
Customer Relationship Management in Retail Banking
Oct 2006
Retail banks are facing greater challenges than ever before in executing their customer management strategies. Intensifying competition, proliferating customer contact channels, escalating attacks...
Provided by Electronic Data Systems
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Whitepapers
IBM's Banking Data Warehouse and Basel II
Dec 2005
Financial institutions are facing a series of related risk and compliance challenges. These include Basel II and IFRS/IAS. The pace of change driven by the compliance challenges will be different...
Provided by IBM
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White Papers
Business Process Management II: Best Practices of Boeing and UPS
Oct 2006
This executive summary is a follow up report to APQC's 2005 "Business Process Management" Best- practice Report. It digs deeper into how organizations are navigating the transition from...
Provided by APQC
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Whitepapers
Gartner's Magic Quadrant for Product Information Management
Dec 2005
This report is a must-read if you're an IT strategist who's currently evaluating product information management (PIM) technologies. It explains why the as-yet-immature PIM market is evolving...
Provided by IBM
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Whitepapers
Product Information Management (PIM) Advances the Next Generation of E-commerce
Sep 2006
Download this white paper by Julie Hahnke, President of IDTech, to learn how your business can benefit from correct, consistent and readily available product information, which can be securely...
Provided by IBM
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Whitepapers
Managing Your Total Cost of Ownership
Jan 2006
Understanding the value of an IT investment can be a real challenge. That's why SAP, in collaboration with the Americas' SAP Users' Group (ASUG), developed a benchmarking initiative on Total Cost...
Provided by SAP
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White Papers
How to Select a CRM System: Nine Factors to Consider When Evaluating CRM
Feb 2006
Customer Relationship Management (CRM) has emerged in the past few years as a "Must have" business strategy. CRM can reduce sales and service costs and maintain a comprehensive view of customers....
Provided by Technology Advisors
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White Papers
Customer Experience Management: The Value of "Moments of Truth"
May 2006
To manage customer experiences, one must first understand what "Customer experience" means. It's almost as difficult to pin down as "Customer relationship." Customer experiences include every...
Provided by CustomerThink
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Webcasts
Power Programming With SugarCRM & MySQL: How to Optimize SugarCRM With MySQL
Jul 2006
This webcast discusses best practices for ensuring optimal performance of a person's SugarCRM/MySQL implementation, including clustering, performance tuning, scalability testing, and configuration.
Provided by SugarCRM
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White Papers
Architecture for Customer Relationship Management Approaches in Financial Services
Dec 2004
The majority of financial services companies in Germany and Switzerland have, with varying objectives and success, conducted Customer Relationship Management (CRM) implementation projects. This...
Provided by Institute of Electrical and Electronics Engineers
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White Papers
Customer Lifecycle Management (CLM) - What Is It, and How Important Is It to Your Small Business?: Fast Approach
Aug 2005
Customer Lifecycle Management, or CLM, is often misunderstood to be the same principle idea as Customer Relationship Management, or CRM. Customer Lifecycle Management, however, has a key...
Provided by Salesboom.com
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Whitepapers
How to Choose the Best Help Desk Software for Your Small or Midsized Business
Feb 2006
In today's competitive business environment, small and midsized businesses that want to grow and sustain an edge in the market must continually streamline and improve core business practices. In...
Provided by BMC Software
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Whitepapers
BPM and SOA: Better Together
Oct 2009
SOA standards, such as Web Services, make information resources and task automation applications available yet loosely integrated for process designers to use and reuse at will. Thus processes...
Provided by IBM
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White Papers
Chat and Cobrowse on the Web: Wow and Win Online Customers with Realtime Service and Support
Nov 2005
With more and more customer interactions moving online, it is hardly surprising that some businesses are no longer content with using the web for self-service alone. These companies, early...
Provided by eGain Communications
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White Papers
Four Great Revenue Strategies for Customer Service
Jan 2005
Your customer service department represents a tremendous untapped source of revenue opportunities for your company. This paper outlines four such revenue strategies: aggressive mining of customer...
Provided by RightNow Technologies
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White Papers
Customer-Centric CRM: Fully Optimizing CRM
Sep 2004
Customers, after all, are your most important assets. Discover how to rethink your CRM processes from the outside in, and evolve your current CRM projects around a customer centric strategy. This...
Provided by RightNow Technologies
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Whitepapers
How to... Implement Business Scenarios for Customer Loyalty Management
Aug 2004
Customer Loyalty Management is an important business scenario within Customer Relationship Management. It is of particular importance when businesses deal with consumers ("Business to Consumer...
Provided by SAP
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White Papers
Making Critical Connections: Predictive Analytics in Government
Jun 2009
Predictive analytics helps your agency make critical connections between information from multiple sources, and provides a foundation for strategic and tactical decision making.
Provided by SPSS
-
Whitepapers
ZDNet ANZ: Analytics/Big Data Priorities 2013
Apr 2013
More than one-half (53%) of Australian and New Zealand businesses have completed or partly completed an analytics / big data project, and these businesses have done so to increase sales, better...
Provided by EMC
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Whitepapers
Three Keys to Better Data-driven Decisions: What You Should Know. Right Now.
Jul 2011
For small and midsize companies, high-quality data can be a powerful competitive tool-or it can bog your company down. Organizations that successfully use an ERP software solution to align all...
Provided by SAP
-
Whitepapers - Video
The SAP Contract Lifecycle Management Application: Reducing Cost and Risk While Optimizing Contract Value
Dec 2012
Learn how SAP Contract Lifecycle Management lets you optimize corporate contracts by automating contract creation, enhancing visibility, and improving compliance.
Provided by SAP
-
Whitepapers
Innovations in Marketing: Optimizing the Sales Channel with Better Information
Aug 2012
Arguably no technology is changing job functions within organizations more than analytics. Analytics tools give decision-makers the best possible intelligence about customers, finances,...
Provided by SAP
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Whitepapers
Driving Operational Excellence with Business Analytics
Apr 2013
Read how your organization can maximize the value of analytics by moving beyond a focus on customers to drive excellence in operations.
Provided by IBM
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Whitepapers
Mobile Commerce Playbook: The Path to Customer Engagement
Apr 2013
As the Web spawned electronic commerce, mobile phones have spawned mobile commerce. And the potential lies far beyond a simple transaction. A key facet of any mobile commerce strategy is...
Provided by SAP
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Whitepapers
How To Achieve a Great and Profitable Customer Experience
Jul 2011
Read this first of four reports based on a global survey of executives on customer experience management, as well as interviews of SAP customers and industry influencers and analysts. (Bloomberg...
Provided by SAP
-
Whitepapers
Achieving customer loyalty with customer analytics
Apr 2013
In this white paper, learn how organizations like yours are using customer analytics to build and sustain customer loyalty. Customer analytics helps answer key questions about who your customers...
Provided by IBM
-
Whitepapers
Cashing in on Customer Insight
Apr 2013
In this new white paper by Peppers & Rogers Group and IBM, readers will learn how to harness customer insight from myriad interactions to profitably grow revenue, increase loyalty, and go from...
Provided by IBM
-
Whitepapers
TDWI Best Practices Report - Customer Analytics in the Age of Social Media
Apr 2013
This TDWI Best Practices Report examines organizations’ current practices and future plans for customer analytics technology implementations, with a special focus on how organizations are adapting...
Provided by IBM
-
Whitepapers
Mid-Market Analytics in North America : Transforming Data into Insight
Mar 2013
For midsize organizations, business analytics offers the crucial ability to transform data into insight and uncover opportunities for growth and competitive advantage. This Aberdeen Sector Insight...
Provided by IBM
-
Whitepapers
Sales Maximize Profitability, Improve Performance, and Deliver Customer Value
Jul 2012
Learn why your sales team's success depends upon its ability to acquire and grow profitable customer relationships and how the SAP Customer Relationship Management (SAP CRM) application can help...
Provided by SAP
-
Whitepapers
Geeknet: Business Analytics for Midsize Businesses: Challenges and Benefits
Mar 2013
Business intelligence derived from sophisticated analytics has given large companies an edge for years. It helps them be more competitive, make information -- based decisions faster and better,...
Provided by IBM
-
Whitepapers
IBM Analytic Answers for Prioritized Collections
Mar 2013
Many organizations and agencies would like to improve their debt collection. They are aware that advanced analytics can help them optimize collections to drive down company debt and collection...
Provided by IBM
-
Whitepapers
IBM Analytic Answers for Retail Purchase Analysis and Offer Targeting
Mar 2013
Many small and midsize retailers could benefit from using advanced analytics to understand their customers better and improve promotions but are daunted by the prospect. They are aware that...
Provided by IBM
-
Whitepapers
SPSS Stastics White Paper: The Risk of Using Spreadsheets for Statistical Analysis
Mar 2013
While spreadsheets are widely used for statistical analysis, they are useful only to a certain point. When used for a task they’re not designed to perform, or for a task beyond the limit of their...
Provided by IBM
-
eBooks
Drive Sales in Real Time with SAP HANA
Dec 2012
Knowing exactly what is happening in your business at any moment and being able to respond quickly to changing sales conditions is critical for the success of every company. Your objectives are...
Provided by SAP
-
Whitepapers
EIU Whitepaper: Levelling the playing field: How companies use data to create advantage
Jul 2012
How are companies using information to beat their rivals and create a more level playing field? This paper examines how their practices are evolving and offers examples of data use at some highly...
Provided by SAP
-
Whitepapers
Avaya Aura Contact Center Scripting Demystified
May 2011
It is time to de-mystify the procedure of crafting Call Processing instructions and make it a skill that you can comfortably use. This white paper introduces an identifiable pattern that virtually...
Provided by Global Knowledge
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Whitepapers
HP Posts First-ever Result on SAP Standard App. Benchmark
Jun 2013
HP has leveraged its strong partnership with SAP AG to post the first-ever result on the new SAP standard application benchmark for SAP NetWeaver BW EML. See how the results demonstrate the...
Provided by HP & Intel® Xeon® Processors
-
Podcasts
HP Disaster Tolerance for SAP HANA demonstration
Jun 2013
View a demonstration of the Intel-based HP disaster tolerance solution for SAP HANA—the first, SAP certified, disaster-tolerant solution for SAP HANA—as it delivers high availability and...
Provided by HP & Intel® Xeon® Processors
-
Whitepapers
Enterprise Feedback: Why Mobile Computing Corp. Inc. is Implementing BlackBerry 10
Jun 2013
Mobile Computing Corp. Inc. (MCC) has been developing mobile field force automation solutions for over 25 years. Having put BlackBerry® 10 and BlackBerry® Enterprise Service 10 to the test during...
Provided by BlackBerry
-
Case Studies
Sydney Essential Oil Co.: Extracting the Vital Ingredients for Growth Using SAP Business One
Jun 2013
Sydney Essential Oils Co is a relatively young company with a staff of 30 operating on its Sydney premises. SEOC has established a leading place in the market for aromatherapy products that relax,...
Provided by SAP
