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crm software
(1305 results)-
Presentations
Welcome to the Microsoft Dynamics CRM Online Video Gallery
Jan 2008
Microsoft Dynamics® CRM Online equips business professionals with online and offline access to customer information through a full suite of marketing, sales and service solutions within a familiar...
Provided by Microsoft
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Webcasts
Microsoft Dynamics Webcast: Beyond the Boundaries of Traditional CRM
Mar 2008
Microsoft Dynamics® CRM is one of the fastest growing CRM products in the market. In addition to the functionality you would expect from a world-class CRM solution, Microsoft Dynamics CRM also...
Provided by Microsoft
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Webcasts
Microsoft Dynamics Webcast: Increase Sales Productivity by Creating a Connected and Collaborative Sales Force (Level 100)
Sep 2008
Find out how you can get the sales solution of the future today. In this webcast, you learn how creating a connected, collaborative sales team can help you: Increase close rates by simplifying...
Provided by Microsoft
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Webcasts
Microsoft Dynamics Webcast: Transforming Customer Service into a Strategic Asset
Feb 2008
What is the role of customer service in your organization? Is it considered simply a cost of doing business or does it play a critical role in your organization's business strategy? For years,...
Provided by Microsoft
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White Papers
Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution
Jul 2008
Service Repair Solutions provides technology solutions that help automotive technicians increase the efficiency and accuracy of their work. For two years, Service Repair Solutions used NetSuite...
Provided by Microsoft
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White Papers
Multitenant CRM Enables Rapid Deployment, Flexible Foundation for US Dynamics Field Sales Team
Oct 2008
Facing rapid growth, U.S. Dynamics Field Sales needed a sales force automation tool that would map to the team's unique solution-selling process and drive adoption among sales staff. Working with...
Provided by Microsoft
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White Papers
Raymond James Financial to Provide CRM Solution, Distribute Best-Practices Workflow
Aug 2009
Raymond James Financial employs over 3,000 financial advisors, 75 percent of whom are independent contractors. To attract and keep well-to-do clients, these advisors must apply sophisticated...
Provided by Microsoft
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White Papers
Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence with CRM Solution
Apr 2008
Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. The company's 5,000 employees used diverse tools to access...
Provided by Microsoft
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Case Studies
High-End Real Estate Company JBMRA Puts Brokers in Prime Position to Increase Sales with Microsoft Dynamics CRM Live
Aug 2009
JBMRA—Sperry Van Ness Institutional (JBMRA) specializes in the marketing of high-end real estate properties in the Unites States. Agents and brokers accessed the firm's Office Outlook public...
Provided by Microsoft
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White Papers
How to Choose the Best CRM Implementation Partner for Your Call Center
Jul 2009
In the era of multi-channel communications, the Service Management and Customer Support features used in Call Centers, along with Sales Force Automation (SFA), are among the most common...
Provided by OSF Global Services
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Case Studies
Dental Imaging Company Speeds Time to Market with Hosted Microsoft Solution
Sep 2008
ORBIT Imaging, Inc. provides advanced digital imaging services of the teeth, face and jaws to physicians, dentists, and dental specialists. The startup company needed to minimize their initial IT...
Provided by Microsoft
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White Papers
Using Encrypting File System to Protect Microsoft Dynamics CRM Data on a V3c Client Running Windows XP Professional
Jun 2007
This white paper describes how to use EFS with the Microsoft Dynamics® CRM clients for Outlook Compatibility Update on a computer running Microsoft Dynamics CRM laptop client for Microsoft Office...
Provided by Microsoft
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Webcasts
Microsoft Dynamics CRM - Leicester City Football Club Video Case Study
Jan 2009
Leicester City Football Club is a championship football club, having just received promotion from League 1. One of the big areas of concern for the organization is maintaining its players in top...
Provided by Microsoft
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Webcasts
Microsoft Dynamics CRM - Chill Factore Video Case Study
Jan 2009
Chill Factore is an indoor snow venue in northwest England modeled after Alpine resorts. Chill Factore implemented Microsoft Dynamics® CRM to track all transactions, purchases, customer...
Provided by Microsoft
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Webcasts
Microsoft Dynamics CRM - Sports Organizations Video Case Study
Jan 2009
Learn why many professional sports organizations choose Microsoft Dynamics® CRM for success in all aspects of their business, most importantly, knowing who their customers are. In this video, a...
Provided by Microsoft
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White Papers
Peppers & Rogers - Sales and Marketing: The New Power Couple
Dec 2008
This session features Martha Rogers of Peppers & Rogers, who speaks about the trends, best practices, and competitive advantages of the customer-centric enterprise.
Provided by Microsoft
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Presentations
Dynamics Collaborative Contact Center Demo
Aug 2009
Optimize communications with Microsoft Dynamics® and the Collaborative Contact Center.
Provided by Microsoft
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White Papers
Microsoft Dynamics CRM - High 5 Sportswear Case Study
May 2008
High 5 Sportswear is an athletic apparel distributor based in the Pacific NW that faces the challenge of customer service reps having to blindly make decisions without having the right customer...
Provided by Microsoft
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Webcasts
Dynamics CRM Online High Five Sportswear Webcast
Aug 2008
For many sports organizations, a CRM system acts much like the lifeblood of the company, feeding insightful information about both customers and players to management and coaches in order to...
Provided by Microsoft
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Case Studies
Microsoft Dynamics - Total Case Study
Aug 2008
Total Structures, Inc. gets support from Microsoft Dynamics® CRM Online to enhance sales force productivity.
Provided by Microsoft
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Case Studies
Business Success - Microsoft Dynamics CRM Online Customer Showcase
Dec 2008
Read the following stories to see how businesses have achieved consistent and measureable improvement in their everyday business processes in marketing, sales and customer service through the...
Provided by Microsoft
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White Papers
When Green Equals Green: Best Practices for Communications Provider Billing in an Environmentally-Conscious, Multi-channel World
Aug 2009
With an increased focus on environmental stewardship, it's not surprising that many communications firms are looking for ways to promote "green" activities within their companies - including...
Provided by Pitney Bowes
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White Papers
Improving Healthcare Delivery with Role-Enabled Communications
Aug 2009
Today, more healthcare IT organizations than ever are interested in implementing UC applications in a planned, cost effective manner. In order to meet their tremendous potential for improved...
Provided by NEC
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Case Studies
TORO National Support Network
Aug 2009
TORO's contact center handles an average of 300 calls per day and it needed a cost-effective solution that would improve its operations. Download this case study to see how they partnered with...
Provided by NEC
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Whitepapers
IBM DB2 9 Optimized for SAP Software
Aug 2009
IBM and SAP® have a unique partnership that was established with the goal of delivering the very best enterprise IT solutions to SAP customers. Both companies are leaders in their field: SAP...
Provided by IBM
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White Papers
Exploiting Behavioral Analytics Throughout Internet Sites
Aug 2009
This white paper examines how business managers at e-commerce, media and content sites are using behavioral analytics to increase revenue and lifetime value of their online audience. The paper...
Provided by Quantivo Corporation
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White Papers
Accelerating Online Business Insights
Aug 2009
Written by digital marketing expert Jim Sterne, this white paper explains why current web analytics are not enough to generate desired business results and how behavioral analytics can help you...
Provided by Quantivo Corporation
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Case Studies
Bangkok Dusit Medical Services Reduces Transaction Costs by 50% With CRM System
Jul 2009
BDMS' Bangkok Hospital Medical Center is its primary facility for internal medicine, pediatrics, and general surgery and houses numerous specialized centers. Customer tracking and retention is...
Provided by Oracle
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Case Studies
Quatrem Establishes Superior Customer Service to Increase Client Satisfaction
Aug 2008
Quatrem wanted to support major business priority to improve the quality of customer service and set up a single call-center number for all customers' use. The challenge was to provide customer...
Provided by Oracle
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Case Studies
Global Sales Experience Delivers Business Value With Microsoft Dynamics CRM and a Focus on the User Experience
Jul 2009
SMSG has more than 9,000 sales professionals in more than 100 countries around the world. While Microsoft has several hundred thousand partners and several million customers worldwide, its sales...
Provided by Microsoft
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Case Studies
Allianz Belgium Boosts Distribution Relationship Management of Brokers
Jul 2009
Leading insurer Allianz Belgium wanted to improve its distribution relationship management with the brokers who sell its insurance products while boosting the quality of information and reducing...
Provided by Microsoft
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Case Studies
Consultancy Drives Project Success and Cuts Costs With Proven Methodology
Jul 2009
With a growing business around Microsoft Dynamics CRM, Microsoft Gold Certified Partner Assistus needed a way to streamline deployments and set clear expectations with customers to ensure optimal...
Provided by Microsoft
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Case Studies
Baw Baw Shire Council Develops a Complete Constituent Relationship Management Solution
Jun 2009
Located in Victoria, Baw Baw Shire Council employs 300 people, including an IT team of six, servicing a population of about 40,000 spread across 4000 square kilometers. Baw Baw Shire Council...
Provided by Microsoft
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Case Studies
Software Consultancy Helps London Borough Improve Citizen Service
Jun 2009
Asidua delivers world-class integration, software, and consultancy services to government and corporate clients worldwide. The Microsoft Gold Certified Partner specializes in Application and Data...
Provided by Microsoft
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Case Studies
Panorama Case Study: Cox Ohio Publishing
Aug 2008
Cox Ohio Publishing is a group of nine newspapers, including The Dayton Daily News. The Dayton Daily News had a circulation of 200,000 and was experiencing declines for the past decade. Declining...
Provided by Panorama Software
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Case Studies
BI Analytics for Dynamics CRM Helps Interdyn Deliver Business Intelligence
Apr 2008
Interdyn AKA is a leading Microsoft Gold Certified Partner dedicated to the implementation, training and support of the Microsoft Dynamics line of products including Microsoft Dynamics GP (Great...
Provided by Strategy Companion
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Case Studies
BI Analytics for Dynamics CRM Helps High Concrete Deliver Timely, Accurate Reporting and Analysis
Apr 2008
High Concrete is part of the High Industries family that provides steel bridge fabrication and erection services, precast/prestressed concrete building systems, carbon steel processing and...
Provided by Strategy Companion
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Case Studies
ERP and Infrastructure Partners Team to Win More Business, Deliver Better Solutions
Apr 2009
InterDyn - Socius specializes in Microsoft Dynamics GP and Microsoft Dynamics CRM. The company has offices across Ohio. Within the Microsoft partner ecosystem, it is not uncommon for a small to...
Provided by Microsoft
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White Papers
Best Business Intelligence (BI) Practices to Transform Your Data Into Information
Jul 2009
Organizations have implemented enterprise applications such as ERP and CRM for business process execution but have failed to address the key enterprise asset: data. In the current economic...
Provided by ZSL
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White Papers
Achieving a Superior Ownership Experience in Manageability and Quality for Siebel CRM
Aug 2008
Oracle's Siebel CRM provides class-leading capabilities for managing sales, services, and marketing activities. To help one maximize the value of this mission critical application, and to achieve...
Provided by Oracle
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Case Studies
Amdocs Customer Success Story Telekom Austria
May 2011
Telekom Austria is the Leading Communications Provider in Austria. Their challenges are to increase customer revenues and reduce operational costs, ensure high-quality service as customer volume...
Provided by Amdocs
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Whitepapers
Tapping into Unleashed Business Potential with Advanced Analytics
Mar 2012
Tapping into unleashed business potential through advanced analytics This 10 page paper outlines how IBM Netezza data warehouse appliances with advanced analytics enable enterprises to move from...
Provided by IBM
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Whitepapers
Harnessing the Power of Advanced Analytics
Mar 2012
IBM Netezza data warehouse appliances push the limits of analytics by fusing our ground breaking data warehouse appliances with high performance, scalable analytics that can process massive data...
Provided by IBM
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Whitepapers
CIA Whitepaper
Mar 2012
For retail executives and analysts, who are dissatisfied with siloed, black-box, inflexible CRM and analytics solutions, the Customer Intelligence Appliance (CIA) is an appliance-based solution,...
Provided by IBM
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Whitepapers
The Case for Contract Management - Why You Should Get Started Today (SAP Insider Article)
Mar 2012
Without proper insight into its contracts, a com
Provided by SAP
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Whitepapers
Analyst Whitepeper: Bloor Research: Sybase ASE Total Cost of Ownership - A Comparison to Oracle
Mar 2012
Given that Sybase ASE can now be deployed as the foundation for SAP Business Suite and BW implementations (in addition to Oracle, Microsoft SQL Server and IBM DB2), the information is relevant to...
Provided by SAP
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Podcasts
Standard Bank Customer Video
Mar 2012
See how Standard Bank S.A. offers an innovative, new banking channel with a compelling mobile customer experience using SAP's mobile platform.
Provided by SAP
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Podcasts
Pro actively Manage Energy Consumption - Don't Just Report on It
Mar 2012
SAP's energy analysis solution provides real-time, actionable energy information on usage and resulting costs that can be used for identifying energy reduction opportunities to lower energy costs...
Provided by SAP
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Whitepapers
A Total Cost of Ownership Analysis of SAP's Business Communications Management Solution: Cost Savings Opportunity for SAP Customers
Mar 2012
Businesses with contact centers are confronted by the need to transform those operations and deliver better customer service at lower costs. This transformation is driven by an overriding...
Provided by SAP
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Whitepapers
Optimizing Offsite Disaster Recovery with Virtual WAN Op, a Case Study
Mar 2012
Learn why one of the world's largest media companies chose Silver Peak virtual WAN Optimization for their cross country replication challenges including an on-demand media database requiring 7 x24...
Provided by Silver Peak Systems, Inc.
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White Papers
Sales Analytics
Mar 2012
Oracle Sales Analytics provides hundreds of key performance indicators and more than 130 reports in five customizable dashboards. These analytics solutions dramatically improve the effectiveness...
Provided by Oracle
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Webcasts
Engineered Systems for Data Warehousing and Analytics
Mar 2012
Getting actionable data in the hands of the right decision makers translates to positive business outcomes - whether that means competing more effectively, reducing operational costs, meeting...
Provided by Oracle
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Case Studies
Deal Logging and Client Information Tracking System
Feb 2009
Global Corporate Finance Business Management of a leading global bank. Their challenges are the client information tracking, deal logging, revenue tracking, conflict management support, business...
Provided by LUXOFT
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White Papers
Operational Customer Relationship Management (CRM) Using Short Message Service (SMS)
Jan 2012
To make sure that customer receive a personal attention, the front-office officer calling customers day by day to remind customer to maintain their vehicles regularly. This routine was done by...
Provided by International Association of Computer Science & Information Technology (IACSIT)
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White Papers
The Antecedents of Electronic Customer Relationship Management Performance (e-CRM) in Electronic Services
Jan 2012
It is very important to measure the performance of ECRM in organization. Not many researchers have been done to measure the performance of ECRM in the organization. Previous researcher believe...
Provided by International Association of Computer Science & Information Technology (IACSIT)
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White Papers
SAP Crystal Server 2011: What's new?
Feb 2012
SAP Crystal solutions offer an open, self-serve approach to entry-level business intelligence that enables business users to explore, view, report, visualise, and manage actionable information in...
Provided by SAP
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White Papers
Applying OWL to Build Ontology for Customer Knowledge Management
Nov 2010
With the progress of economic globalization and the coming of knowledge economy, the environmental uncertainty has changed from one that is primarily local in focus to one that encompasses...
Provided by Academy Publisher
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Whitepapers
Business Analytics with an IBM Business Partner
Jan 2012
Many midsize organizations decide not to invest in analytics due to misperceptions about risk and cost and their IT departments' lack of analytics-specific skill sets. Turning to partners skilled...
Provided by IBM
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Whitepapers
BMR tones up its sales performance with advanced analytics Building an IBM® Cognos® Express solution with help from ProStrategy Colman - Success Story
Jan 2012
BMR tones up its sales performance with advanced analytics.
Provided by IBM
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Whitepapers
Business Analytics: New Opportunities for the Medium-size Business - Focus Research
Jan 2012
Business analytics solutions are not all created equal. This paper from Focus Research discusses the key criteria a midsize company should consider when choosing a solution and explains why IBM...
Provided by IBM
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Whitepapers
IBM What's Your Analytics Quotient (AQ) Quiz?
Jan 2012
An exciting new way to measure your success with analytics. It's a fact: analytics-driven organizations outperform their peers in every metric that matters. Now, there's a way to know how well...
Provided by IBM
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Whitepapers
The Power of Analytics Maturity: Achieve better business outcomes by raising your analytics quotient
Jan 2012
Read about the technologies in IBM's comprehensive, unified business analytics system and how they work together to help organizations grow in analytics maturity - that is, their ability to use...
Provided by IBM
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Whitepapers
Business Analytics: Nucleus Research Note - How Analytics Makes Midsize Companies More Profitable
Jan 2012
When senior leaders of small and midsize companies invest in analytics tools, they can improve operating results by enabling managers to make fact-based, data-driven decisions. Learn how in this...
Provided by IBM
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White Papers
Mining Unstructured Data Using Artificial Neural Network and Fuzzy Inference Systems Model for Customer Relationship Management
Jul 2011
Data warehouse and mining are able to provide the structure to record whole customer's information, detecting important customers systematically, the change of identifying the individual and...
Provided by International Journal of Computer Science Issues
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Whitepapers
Watson: A system designed for answers
Jan 2012
Learn more about Watson (as seen on Jeopardy!), the latest IBM Research Grand Challenge, designed to further the science of natural language processing through advances in question and answer...
Provided by IBM
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White Papers
DUPE: Predictions - The Future of HCM Analytics (IHRIM Article)
Jan 2012
The world of analytics has shifted emphasis over the past two decades - from looking at the past to looking at the future. Read this IHRIM article to understand how HR predictive analytics works...
Provided by Oracle
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Whitepapers
The Network Manager Checklist for Cloud
Dec 2011
According to the U.S. National Institute of Standards and Technology, "Cloud computing is a model for enabling convenient, on-demand network access to a shared pool of configurable computing...
Provided by Global Knowledge
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White Papers
Lower Costs and Boost Customer Loyalty by Injecting Knowledge into CRM
Jan 2012
Across industries, those responsible for customer support are charged with lowering costs and improving customer loyalty. But often these goals are seen as diametrically opposed. Whether it's...
Provided by Oracle
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Podcasts
Microsoft Dynamics CRM and SQL Server Enterprise Edition: Ensuring Mission Critical Success
May 2011
Microsoft Dynamics CRM is a mission critical application. It requires high availability, scalability, security, and compliance. This podcast examines the key Microsoft SQL Server Enterprise...
Provided by Microsoft
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Podcasts
OnStar Brings Services to Market Faster with Oracle SOA
Dec 2011
The OnStar system allows a subscriber to press a button in the car and get connected to a live advisor at a call center, who can provide emergency services, or vehicle diagnostics on demand. The...
Provided by Oracle
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Podcasts
Tackling the Application Integration Challenges (mp3)
Dec 2011
IT budgets, the business organization, applications, and underlying technologies all make application integration challenging. Scarce budget resources cause organizations to find a balance between...
Provided by Oracle
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White Papers
Adobe's Approach to Customer Experience Management
Dec 2011
The financial impact of delivering improved customer experiences is significant. Forrester estimates the annual revenue gains from improved customer experiences can range from $46M to $1.7B,...
Provided by Adobe Systems
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White Papers
CIO2CIO: Use IT to Deliver a Superior Customer Experience -- and Beat the Competition
Dec 2011
With today's challenges of the global economy and the onslaught of technologies that give consumers more information and power than ever before, it's never been more critical to business survival...
Provided by Adobe Systems
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White Papers
RFID in Retailing and Customer Relationship Management
Sep 2008
Radio Frequency IDentification (RFID) is a hot topic in retail supply chain management. Yet, a recent study predicts "That the true benefits of RFID for retailers will be in enhanced marketing...
Provided by Technische Universität München
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Whitepapers
InterSystems TrakCare and HP Converged Medical Infrastructure
Oct 2011
Faced with increasing expectations of care and more expensive drugs, procedures and equipment, healthcare organizations must deliver better outcomes at reduced cost. They need a connected...
Provided by HP and Intel®
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White Papers
Local Governments Strengthen Service, Achieve New Operating Efficiencies with CRM
Jan 2009
Learn how independent analysis shows that Microsoft Dynamics CRM drives substantial productivity and service level upgrades for local governments. In order to clearly understand how local...
Provided by Microsoft Dynamics
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Case Studies
The Power of Productivity Microsoft Dynamics® CRM Customer Showcase
Jan 2011
Microsoft Dynamics® CRM 2011 is an easy-to-use sales force automation and relationship-management system that improves the productivity of sales, service, and marketing professionals. It also...
Provided by Microsoft Dynamics
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White Papers
Customer Service Data Sheet
Jan 2010
Explore how Microsoft Dynamics® CRM business software arms your customer service professionals with a customer service and support solution that combines the power of productivity with ease of...
Provided by Microsoft Dynamics
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Case Studies
TCS Aids Siebel 7.8 Upgradation to Improve Customer Experience in XO Communications
Aug 2011
With the battle for market share intensifying between Incumbent Local Exchange Carriers (ILECS), and Competitive Local Exchange Carriers (CLECs) in the US, Telecommunications service providers...
Provided by Tata Consultancy Services
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Webcasts
Webcast: The online customer experience - make it exceptional - AMA
Oct 2011
Learn how to gain customer loyalty and competitive advantage by delivering engaging on-line experiences.
Provided by IBM
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White Papers
Oracle Business Brief - Keeping hold of your customers, especially in tough economic conditions
Sep 2009
You know as much as anyone about the challenges faced by midsize organizations. There are always competitors with deeper pockets, customers demanding more for less, and suppliers giving...
Provided by Oracle
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Webcasts
Video: Enabling Agile and Intelligent Businesses
Oct 2009
Watch the free, on-demand video to learn how Oracle SOA Suite 11g is a significant step forward toward empowering enterprises across the chasm to the next generation business applications that is...
Provided by Oracle
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Whitepapers
The Best of Both Worlds: How to Effectively Leverage Social Media
Sep 2009
Terms like Facebook, Twitter, wikis and blogs are a recent addition to mainstream vocabulary. And now it seems like everyone is fluent in the language of social media - including your prospects...
Provided by Citrix Online
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Whitepapers
Selling Smarter in 2009 and Beyond with Remote Selling
Oct 2009
Discover how to increase sales efficiency and productivity with fewer resources. This new IDC executive brief explores the use of Web conferencing to...
Provided by Citrix Online
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Resource Center
5 Essential Strategies for Making the Right First Impression
Oct 2009
It's no easy task securing the full attention of decision makers, even for just a few minutes. This new eBook identifies 5 essential strategies for creating highly effective initial meetings that...
Provided by Citrix Online
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Whitepapers
Optimizing Sales Messaging: The Impact of What You Say on Sales Performace
Oct 2009
Is what you say as important as what you sell? Download the CSO Insights research report to view the results of their recent survey and find out how creating the right sales messages can...
Provided by Citrix Online
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Webcasts
Top 10 DMVs for Easier SQL Server Monitoring
Oct 2009
Dynamic Management Views (DMVs) don't have to be mysterious! In this Quest Software Pain-of-the-Week webcast, join SQL Server experts Tim Ford and Brent Ozar as they discuss the most valuable...
Provided by Quest Software, now a part of Dell
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Case Studies
Rail Operator SJ Uses CRM to Increase Profits and Customer Satisfaction
Aug 2009
This case study looks at how the government-owned Swedish rail operator SJ responded to the competitive threat of pending industry deregulation. Combining its CRM initiative, SJ Prio, with its...
Provided by Gartner
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White Papers
EnterpriseWizard Cloud Computing: A Reliable and Scalable Platform for Business Process Applications
Aug 2009
The combination of a grid infrastructure and a CRM software suite architected to exploit its capabilities gives customers the benefits of a SaaS service coupled with the advantages of on-premise...
Provided by EnterpriseWizard
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Case Studies
Hewlett Packard Norge as Manages Sales and Future Production With Customer Relationship Management
Aug 2009
Hewlett Packard Norge AS (HP Norway) is one of Norway's largest suppliers of IT products and services. The company offers a complete technology portfolio ranging from palmtops to some of the...
Provided by Oracle
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Case Studies
KPN Drives a Customer-Centric Approach and Simplifies IT Systems With Prebuilt Integrations
Aug 2009
KPN provides high-quality telephone, internet and television services and products and is an all-round provider of ICT services. The communications provider realized that to attract new customers,...
Provided by Oracle
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Case Studies
Mouhalis SA Improves Customer Service and Satisfaction With Expanded Business Intelligence
May 2008
Founded in 1974, Greek company Mouhalis SA supplies more than 5,000 small retail outlets - including kiosks and mini-markets - with a variety of goods, including tobacco products, telephone cards,...
Provided by Oracle
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Case Studies
Bryant & Stratton College Delivers a Personalized Experience With Customer Relationship Management
Sep 2009
Bryant & Stratton College wanted to improve campaign tracking and reporting and standardize and share best practices across multiple campuses. The challenge was to manage the complete customer...
Provided by Oracle
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Case Studies
Roche Brasil Integrates Information From Clients Into Single System to Improve Management
Sep 2009
Roche wanted to strengthen leadership in Latin America's pharmaceutical industry and align with the company's global corporate strategy, emphasizing consistent customer experiences regardless of...
Provided by Oracle
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Case Studies
Flemish Job-Finding and Vocational Training Service Integrates Job Supply and Demand
Sep 2009
The Flemish Job-finding and Vocational Training Service (VDAB) is a public service-provider that works as a driving and implementing force to enable a transparent and dynamic labor market in...
Provided by Oracle
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Case Studies
DIRECTV, Inc. Continues to Drive Improvements in Customer Service and Sales Processes
Oct 2009
DIRECTV, Inc. wanted to reduce reliance on a paper-based process for tracking sales and pipelines, which resulted in agents having outdated information and streamline contact center operations to...
Provided by Oracle
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Case Studies
Linea Madrid Gains the Ability to Deliver Personalized and Proactive Citizen Support Services With IT Solution
Oct 2009
Linea Madrid wanted to ensure a consistent standard of quality across all of the support services' consultation channels and optimize efficiency and proactive capabilities by offering increased...
Provided by Oracle
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Case Studies
Turbocharger Service Giant Speeds Up Global Expansion With Enhanced Workflow Integration
Oct 2009
Facing the time crunch, Tru-Marine knows that meeting its customers' demand for excellent service quality within the shortest turnaround time requires its staff to "Get their work done right the...
Provided by Microsoft
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Case Studies
Accountancy Provider Transforms Customer Service With Business Management Solutions
Oct 2009
Inflexible systems at Freelance World hindered its ability to provide an efficient service. Microsoft Gold Certified Partner Codify helped the accountancy provider deploy Microsoft Dynamics AX...
Provided by Microsoft
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Case Studies
Executives Prescribe CRM Customer Service Solution to Cure Swiss Medical Advisory
Sep 2009
When in-network customers want medical advice, they call the Swiss firm of Medi24. In fact, nursing professionals and physicians can answer upwards of 3,500 calls per day. Given such a large call...
Provided by Microsoft
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Case Studies
Microsoft Increases Release Compliance to 98 Percent With xRM Custom Solution
Sep 2009
The Product Release and Security Services (PRSS) team at Microsoft wanted to centralize product release data, track customer relationships, and eliminate manual processes. The team implemented...
Provided by Microsoft
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Case Studies
CRM System Streamlines Sales Process for Electrical Services Provider
Sep 2009
Norfolk Electrical & Communications (E&C) is a division of Norfolk Group Limited, a building and engineering services provider based in Australia and New Zealand. The division acts as an...
Provided by Microsoft
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Case Studies
Financial Advisory Firm Uses xRM to Speed New Services to Market
Sep 2009
CAPTRUST Financial Advisors is carving out a growing niche as a specialized investment advisory firm for companies and affluent individuals. CAPTRUST needed to differentiate itself through unique...
Provided by Microsoft
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White Papers
CRM, ERP, BI, and IT Investment - Where Do You Find the Business Benefit?
Oct 2009
Most companies want to use CRM applications as a way to "Supercharge" their sales forces. They want to gain some advantage with customer retention and acquisition, to manage the sales pipeline and...
Provided by R3Now.com
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White Papers
The Alliance Salesforce.com Solution: A Complete Solution for CRM Integration
Jul 2008
This paper talks about SalesForce.com and the IBM System I (including iSeries and AS/400) and how it helps customers get the most out of both platforms. It brings extensive experience with the IBM...
Provided by PATRICK TOWNSEND SECURITY SOLUTIONS
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Whitepapers
Challenging the economic downturn
Nov 2009
HOW CAN BUSINESSES MAXIMISE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TO CONTAIN COSTS AND IMPROVE SERVICES? This Vodafone white paper looks at how careful investment in CRM can underpin a strategy...
Provided by Vodafone
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White Papers
Winning in Today's Environment: Six Imperatives for the Chief Sales Officer
Oct 2009
To quote Charles Dickens, is it the best of times or the worst of times? Well, for leading sales executives there has never been a greater opportunity to convert their organization's top...
Provided by Oracle
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White Papers
Volume Activation Operations Guide
Jun 2009
Microsoft® Volume Activation helps Volume Licensing customers automate and manage the activation process. This document provides operational guidance for Volume Licensing customers who have...
Provided by Microsoft
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Webcasts
Single Sign-On and Provisioning Options for Salesforce CRM
Jan 2009
Salesforce CRM users now have a way to securely access the tool without a user name and password. Ping Identity automates Salesforce CRM user provisioning while at the same time providing single...
Provided by Ping Identity
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Webcasts
Single Sign-On for Salesforce CRM
Jan 2009
Ping Identity automates Salesforce CRM user account management while at the same time providing single sign-on for all of the ways users access it. These solutions deploy rapidly and they work...
Provided by Ping Identity
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Case Studies
Koninklijke Vopak Standardizes Customer Management to Better Understand and Serve Its Customers
Oct 2009
Koninklijke Vopak wanted to create a standardized customer experience for companies using Vopak services across multiple sites and subsidiaries and allow Vopak to appear as a single entity to...
Provided by Oracle
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Case Studies
BloomNet Improves Quality of Customer Service With Hosted Customer Relationship Management Solution
Oct 2009
BloomNet wanted to provide a Customer Relationship Management (CRM) solution that enables the company to meet the unique, business-to-business needs of its floral industry customers and improve...
Provided by Oracle
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Case Studies
U.S. Foodservice Optimizes Lead Management With Hosted Customer Relationship Management Solution
Nov 2009
U.S. Foodservice wanted to provide an easy-to-use Customer Relationship Management (CRM) system that enables U.S. Foodservice to standardize account and lead management nationwide and increase...
Provided by Oracle
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Case Studies
US Oncology Improves Care, Grows Business, and Cuts IT Costs With New Patient Management System
Nov 2009
US Oncology, Inc. wanted to improve the company's ability to support patients throughout their treatment and improve outcomes through education, advice, and monitoring and reduce the need for...
Provided by Oracle
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Case Studies
BlueCross BlueShield of North Carolina Improves Service to Members and Applicants
Nov 2009
Blue Cross Blue Shield of North Carolina (BCBSNC) wanted to enable individual customers to get a rate quote and purchase insurance online, 24 hours a day and increase efficiency and enable faster...
Provided by Oracle
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Case Studies
Harvard Pilgrim Health Care Integrates Customer Information to Improve Service and Sales Initiatives
Nov 2009
Harvard Pilgrim Health Care, Inc. wanted to integrate sales and service systems to improve internal and external customer service and identify key healthcare insurance accounts for up-selling. The...
Provided by Oracle
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Case Studies
Ingersoll Rand Reduces Energy Consumption by 45,500 Kilowatt Hours Annually and Minimizes Reliance on Paper With Sustainable IT Solution
Nov 2009
Ingersoll Rand wanted to leverage IT resources to position the company as a leading provider of environmentally friendly solutions and reduce the company's reliance on energy-heavy laptops and...
Provided by Oracle
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Case Studies
Newport City Council Boosts Customer Service With Citizen-Centric Approach to CRM
Nov 2009
The contact center at Newport City Council serves as a central hub for all inquiries from a population of 137,000. The council's IT department had already invested in new infrastructure and...
Provided by Oracle
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Case Studies
Accounting Firm Boosts Productivity Through Rapid Adoption of Easy-to-Use CRM Solution
Nov 2009
To drive continued growth, Plante Moran, a leading U.S. - based financial services firm, needed to automate business development efforts. The company sought to replace its IBM Lotus Notes contact...
Provided by Microsoft
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Case Studies
Powerful Application Framework Saves Legal Software Maker $2 Million
Nov 2009
Client Profiles saw an opportunity to develop legal practice management software that was easier to use than established solutions from Lexis-Nexis and Thomson Reuters. The company built a...
Provided by Microsoft
