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White Papers
Aster nCluster In-Database MapReduce: Deriving Deep Insights from Large Datasets
Oct 2009
A lack of expressive techniques to transform and analyze massive data volumes in organizations has led to costly workarounds in data warehousing. One of the first to face the challenge of...
Provided by Aster Data
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White Papers
ONE Oracle News for Midsize Organizations - Issue 05
Sep 2009
In this issue of ONE, we look at how the combination of insight and effective customer-facing processes can help you outshine your competitors and impress your customers enough to keep them with...
Provided by Oracle
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White Papers
Oracle Business Brief - Keeping hold of your customers, especially in tough economic conditions
Sep 2009
You know as much as anyone about the challenges faced by midsize organizations. There are always competitors with deeper pockets, customers demanding more for less, and suppliers giving...
Provided by Oracle
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Webcasts
Video: Enabling Agile and Intelligent Businesses
Oct 2009
Watch the free, on-demand video to learn how Oracle SOA Suite 11g is a significant step forward toward empowering enterprises across the chasm to the next generation business applications that is...
Provided by Oracle
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Whitepapers
The Best of Both Worlds: How to Effectively Leverage Social Media
Sep 2009
Terms like Facebook, Twitter, wikis and blogs are a recent addition to mainstream vocabulary. And now it seems like everyone is fluent in the language of social media - including your prospects...
Provided by Citrix Online
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Whitepapers
Selling Smarter in 2009 and Beyond with Remote Selling
Oct 2009
Discover how to increase sales efficiency and productivity with fewer resources. This new IDC executive brief explores the use of Web conferencing to...
Provided by Citrix Online
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Resource Center
5 Essential Strategies for Making the Right First Impression
Oct 2009
It's no easy task securing the full attention of decision makers, even for just a few minutes. This new eBook identifies 5 essential strategies for creating highly effective initial meetings that...
Provided by Citrix Online
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Whitepapers
Optimizing Sales Messaging: The Impact of What You Say on Sales Performace
Oct 2009
Is what you say as important as what you sell? Download the CSO Insights research report to view the results of their recent survey and find out how creating the right sales messages can...
Provided by Citrix Online
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Webcasts
Top 10 DMVs for Easier SQL Server Monitoring
Oct 2009
Dynamic Management Views (DMVs) don't have to be mysterious! In this Quest Software Pain-of-the-Week webcast, join SQL Server experts Tim Ford and Brent Ozar as they discuss the most valuable...
Provided by Dell Software
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Case Studies
Rail Operator SJ Uses CRM to Increase Profits and Customer Satisfaction
Aug 2009
This case study looks at how the government-owned Swedish rail operator SJ responded to the competitive threat of pending industry deregulation. Combining its CRM initiative, SJ Prio, with its...
Provided by Gartner
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White Papers
EnterpriseWizard Cloud Computing: A Reliable and Scalable Platform for Business Process Applications
Aug 2009
The combination of a grid infrastructure and a CRM software suite architected to exploit its capabilities gives customers the benefits of a SaaS service coupled with the advantages of on-premise...
Provided by EnterpriseWizard
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Case Studies
Hewlett Packard Norge as Manages Sales and Future Production With Customer Relationship Management
Aug 2009
Hewlett Packard Norge AS (HP Norway) is one of Norway's largest suppliers of IT products and services. The company offers a complete technology portfolio ranging from palmtops to some of the...
Provided by Oracle
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Case Studies
Mouhalis SA Improves Customer Service and Satisfaction With Expanded Business Intelligence
May 2008
Founded in 1974, Greek company Mouhalis SA supplies more than 5,000 small retail outlets - including kiosks and mini-markets - with a variety of goods, including tobacco products, telephone cards,...
Provided by Oracle
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Case Studies
Bryant & Stratton College Delivers a Personalized Experience With Customer Relationship Management
Sep 2009
Bryant & Stratton College wanted to improve campaign tracking and reporting and standardize and share best practices across multiple campuses. The challenge was to manage the complete customer...
Provided by Oracle
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Case Studies
Roche Brasil Integrates Information From Clients Into Single System to Improve Management
Sep 2009
Roche wanted to strengthen leadership in Latin America's pharmaceutical industry and align with the company's global corporate strategy, emphasizing consistent customer experiences regardless of...
Provided by Oracle
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Case Studies
Flemish Job-Finding and Vocational Training Service Integrates Job Supply and Demand
Sep 2009
The Flemish Job-finding and Vocational Training Service (VDAB) is a public service-provider that works as a driving and implementing force to enable a transparent and dynamic labor market in...
Provided by Oracle
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Case Studies
DIRECTV, Inc. Continues to Drive Improvements in Customer Service and Sales Processes
Oct 2009
DIRECTV, Inc. wanted to reduce reliance on a paper-based process for tracking sales and pipelines, which resulted in agents having outdated information and streamline contact center operations to...
Provided by Oracle
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Case Studies
Linea Madrid Gains the Ability to Deliver Personalized and Proactive Citizen Support Services With IT Solution
Oct 2009
Linea Madrid wanted to ensure a consistent standard of quality across all of the support services' consultation channels and optimize efficiency and proactive capabilities by offering increased...
Provided by Oracle
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Case Studies
Turbocharger Service Giant Speeds Up Global Expansion With Enhanced Workflow Integration
Oct 2009
Facing the time crunch, Tru-Marine knows that meeting its customers' demand for excellent service quality within the shortest turnaround time requires its staff to "Get their work done right the...
Provided by Microsoft
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Case Studies
Accountancy Provider Transforms Customer Service With Business Management Solutions
Oct 2009
Inflexible systems at Freelance World hindered its ability to provide an efficient service. Microsoft Gold Certified Partner Codify helped the accountancy provider deploy Microsoft Dynamics AX...
Provided by Microsoft
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Case Studies
Executives Prescribe CRM Customer Service Solution to Cure Swiss Medical Advisory
Sep 2009
When in-network customers want medical advice, they call the Swiss firm of Medi24. In fact, nursing professionals and physicians can answer upwards of 3,500 calls per day. Given such a large call...
Provided by Microsoft
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Case Studies
Microsoft Increases Release Compliance to 98 Percent With xRM Custom Solution
Sep 2009
The Product Release and Security Services (PRSS) team at Microsoft wanted to centralize product release data, track customer relationships, and eliminate manual processes. The team implemented...
Provided by Microsoft
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Case Studies
CRM System Streamlines Sales Process for Electrical Services Provider
Sep 2009
Norfolk Electrical & Communications (E&C) is a division of Norfolk Group Limited, a building and engineering services provider based in Australia and New Zealand. The division acts as an...
Provided by Microsoft
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Case Studies
Financial Advisory Firm Uses xRM to Speed New Services to Market
Sep 2009
CAPTRUST Financial Advisors is carving out a growing niche as a specialized investment advisory firm for companies and affluent individuals. CAPTRUST needed to differentiate itself through unique...
Provided by Microsoft
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White Papers
CRM, ERP, BI, and IT Investment - Where Do You Find the Business Benefit?
Oct 2009
Most companies want to use CRM applications as a way to "Supercharge" their sales forces. They want to gain some advantage with customer retention and acquisition, to manage the sales pipeline and...
Provided by R3Now.com
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White Papers
The Alliance Salesforce.com Solution: A Complete Solution for CRM Integration
Jul 2008
This paper talks about SalesForce.com and the IBM System I (including iSeries and AS/400) and how it helps customers get the most out of both platforms. It brings extensive experience with the IBM...
Provided by PATRICK TOWNSEND SECURITY SOLUTIONS
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Whitepapers
Challenging the economic downturn
Nov 2009
HOW CAN BUSINESSES MAXIMISE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TO CONTAIN COSTS AND IMPROVE SERVICES? This Vodafone white paper looks at how careful investment in CRM can underpin a strategy...
Provided by Vodafone
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White Papers
Winning in Today's Environment: Six Imperatives for the Chief Sales Officer
Oct 2009
To quote Charles Dickens, is it the best of times or the worst of times? Well, for leading sales executives there has never been a greater opportunity to convert their organization's top...
Provided by Oracle
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White Papers
Volume Activation Operations Guide
Jun 2009
Microsoft® Volume Activation helps Volume Licensing customers automate and manage the activation process. This document provides operational guidance for Volume Licensing customers who have...
Provided by Microsoft
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Webcasts
Single Sign-On and Provisioning Options for Salesforce CRM
Jan 2009
Salesforce CRM users now have a way to securely access the tool without a user name and password. Ping Identity automates Salesforce CRM user provisioning while at the same time providing single...
Provided by Ping Identity
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Webcasts
Single Sign-On for Salesforce CRM
Jan 2009
Ping Identity automates Salesforce CRM user account management while at the same time providing single sign-on for all of the ways users access it. These solutions deploy rapidly and they work...
Provided by Ping Identity
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Case Studies
Koninklijke Vopak Standardizes Customer Management to Better Understand and Serve Its Customers
Oct 2009
Koninklijke Vopak wanted to create a standardized customer experience for companies using Vopak services across multiple sites and subsidiaries and allow Vopak to appear as a single entity to...
Provided by Oracle
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Case Studies
BloomNet Improves Quality of Customer Service With Hosted Customer Relationship Management Solution
Oct 2009
BloomNet wanted to provide a Customer Relationship Management (CRM) solution that enables the company to meet the unique, business-to-business needs of its floral industry customers and improve...
Provided by Oracle
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Case Studies
U.S. Foodservice Optimizes Lead Management With Hosted Customer Relationship Management Solution
Nov 2009
U.S. Foodservice wanted to provide an easy-to-use Customer Relationship Management (CRM) system that enables U.S. Foodservice to standardize account and lead management nationwide and increase...
Provided by Oracle
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Case Studies
US Oncology Improves Care, Grows Business, and Cuts IT Costs With New Patient Management System
Nov 2009
US Oncology, Inc. wanted to improve the company's ability to support patients throughout their treatment and improve outcomes through education, advice, and monitoring and reduce the need for...
Provided by Oracle
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Case Studies
BlueCross BlueShield of North Carolina Improves Service to Members and Applicants
Nov 2009
Blue Cross Blue Shield of North Carolina (BCBSNC) wanted to enable individual customers to get a rate quote and purchase insurance online, 24 hours a day and increase efficiency and enable faster...
Provided by Oracle
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Case Studies
Harvard Pilgrim Health Care Integrates Customer Information to Improve Service and Sales Initiatives
Nov 2009
Harvard Pilgrim Health Care, Inc. wanted to integrate sales and service systems to improve internal and external customer service and identify key healthcare insurance accounts for up-selling. The...
Provided by Oracle
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Case Studies
Ingersoll Rand Reduces Energy Consumption by 45,500 Kilowatt Hours Annually and Minimizes Reliance on Paper With Sustainable IT Solution
Nov 2009
Ingersoll Rand wanted to leverage IT resources to position the company as a leading provider of environmentally friendly solutions and reduce the company's reliance on energy-heavy laptops and...
Provided by Oracle
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Case Studies
Newport City Council Boosts Customer Service With Citizen-Centric Approach to CRM
Nov 2009
The contact center at Newport City Council serves as a central hub for all inquiries from a population of 137,000. The council's IT department had already invested in new infrastructure and...
Provided by Oracle
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Case Studies
Accounting Firm Boosts Productivity Through Rapid Adoption of Easy-to-Use CRM Solution
Nov 2009
To drive continued growth, Plante Moran, a leading U.S. - based financial services firm, needed to automate business development efforts. The company sought to replace its IBM Lotus Notes contact...
Provided by Microsoft
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Whitepapers
Rapid-deployment solutions for Analytics Packages in Sustainability
Jul 2011
Learn how to minimize losses associated with accidents, product issues, and violations of environmental regulations by gaining access to timely information via SAP Best Practices for Analytics...
Provided by SAP
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Whitepapers
Sales and Operations Planning: Turn Planning into a Strategic Process That Drives Success
Jul 2011
Learn how the SAP BusinessObjects Sales and Operations Planning analytic application helps you establish a single plan to drive business operations. You can use the sofware to consolidate data,...
Provided by SAP
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Whitepapers
SAP CRM Rapid-Deployment Solution
Jul 2011
Learn how SAP brings together software and services in a new offering that gives you essential functionality for customer relationship management quickly and affordably, reduces risk, and puts you...
Provided by SAP
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Whitepapers
Watson - A system designed for answers
Jul 2011
Learn more about Watson (as seen on Jeopardy!), the latest IBM Research Grand Challenge, designed to further the science of natural language processing through advances in question and answer...
Provided by IBM
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eBooks
The Customer Experience Edge
Jul 2011
Read how across industries, companies are investing in technology and techniques for mapping high-quality and profitable customer experiences: identifying and creating innovative ways to close...
Provided by SAP
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Whitepapers
How To Achieve a Great and Profitable Customer Experience
Jul 2011
Read this first of four reports based on a global survey of executives on customer experience management, as well as interviews of SAP customers and industry influencers and analysts. (Bloomberg...
Provided by SAP
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Whitepapers
Accelerating the Financial Close CFOs' Insights into the Benefits of a High-Quality Close
Jul 2011
CFO Research, inc conducted a series of interviews with top finance executives at large, multinational companies from around the world. The goal was to gain insight into the impacts that...
Provided by SAP
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Whitepapers - Video
Rapid Deployment Solutions for Sustainability Analytics - An Introduction
Jul 2011
Learn how a rapid deployment of analytics for SAP Environment, Health, and Safety Management provides sustainability analytics to help you protect people in the workplace, ensure product safety,...
Provided by SAP
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Whitepapers
The Application of Business Intelligence to Facilitate Decision Making in the Consumer Products Industry
Jul 2011
This white paper considers the use of analytics and business intelligence for improving decision making in the consumer products industry and the benefits of prebuilt analytic applications for...
Provided by SAP
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Whitepapers
Business Analytics and the Path to Better Decisions
Jul 2011
Explore how prebuilt analytic applications and business intelligence make for better decision-making across many functions in your organization. IDC analyst, Henry Morris, theorizes on the future...
Provided by SAP
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Whitepapers
The Business Information Revolution
Jul 2011
Sanjay Poonen and SAP ecosystem partners discusses pushing the boundaries of traditional business intelligence (BI) with a wave of new business analytics solutions, including SAP BusinessObjects...
Provided by SAP
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Whitepapers
Three Keys to Better Data-driven Decisions: What You Should Know. Right Now.
Jul 2011
For small and midsize companies, high-quality data can be a powerful competitive tool-or it can bog your company down. Organizations that successfully use an ERP software solution to align all...
Provided by SAP
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White Papers
ERP in SME: Fueling Growth and Profits - Aberdeen Group Research Report
Aug 2010
This Aberdeen Group research report provides an in-depth and comprehensive look at companies leveraging ERP solutions as a strategic weapon. ERP systems have served as a source of cost savings and...
Provided by Sage Software
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White Papers
Mobility in ERP 2011 - Aberdeen Group Research Report
May 2011
Businesses want to use as much of their ERP investment as possible. But ease of access to ERP information, both at the direct labor level and the indirect labor level, has inhibited many...
Provided by Sage Software
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White Papers
Aging ERP: When Old ERP is too Old - Aberdeen Group Research Report
Jun 2011
Just prior to the turn of the century, many companies were in a rush to implement ERP systems as part of their investment in IT. Many of those systems have now been installed over 10 years without...
Provided by Sage Software
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White Papers
To ERP or Not to ERP- Aberdeen Group Research Report
Apr 2011
Growing up out of the Manufacturing Resource Planning (MRP) world, ERP is also, by default, the primary tool manufacturing companies use to plan and schedule the resources needed for day-to-day...
Provided by Sage Software
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White Papers
ERP and the Cloud: What You Need to Know
Jul 2011
Organizations have long installed enterprise resource planning (ERP) solutions on site - or not at all. But today, small to medium-sized organizations are seriously considering Cloud-based ERP...
Provided by Sage Software
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Webcasts
Webcast - The online customer experience - make it exceptional - AMA
Jul 2011
Learn how to gain customer loyalty and competitive advantage by delivering engaging on-line experiences.
Provided by IBM
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Webcasts
On-Demand Webcast: Manage Quality Through the Eyes of Your Web Users - Part 3
Jun 2011
Discover the importance of seeing the user experience - through the eyes of the user - in this Quest Software on-demand webcast. You will learn where users spend most of their time on your site,...
Provided by Dell Software
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Webcasts
On-Demand Webcast: Manage Quality Through the Eyes of Your Web Users - Part 2
Jun 2011
Discover the importance of seeing the user experience - through the eyes of the user - in this Quest Software on-demand webcast. You will learn where users spend most of their time on your site,...
Provided by Dell Software
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Webcasts
On-Demand Webcast: Manage Quality Through the Eyes of Your Web Users - Part 1
Jun 2011
Discover the importance of seeing the user experience - through the eyes of the user - in this Quest Software on-demand webcast. You will learn where users spend most of their time on your site,...
Provided by Dell Software
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Whitepapers
Maximizing enterprise resource planning ROI: A guide for midsize companies
Jun 2011
Enterprise resource planning systems are the core business applications for many companies. But ERP software can be an expensive and time-consuming IT investment. However, when a company selects...
Provided by IBM
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Whitepapers
The Ultimate Guide to Email Prospecting
Jan 2011
This new eBook by Jill Konrath, sales strategist and author, explores how to craft an email message that grabs the attention of prospects and compels them to continue the conversation.
Provided by Citrix Online
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Whitepapers
7 Hot Email Prospecting Tips
Jan 2011
This one-pager by Jill Konrath, sales strategist and author, outlines seven essential guidelines that will increase your email prospecting success.
Provided by Citrix Online
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White Papers
The Application of Enterprise Information Portals in Polish Companies. Case Study
May 2008
The application of Enterprise Information Portals (EIP) is becoming more and more common, they are used for internal communication, they perform the role of B2B commerce platform, and present data...
Provided by Wrocław University of Economics
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White Papers
A Neural Mining Approach for Predicting Customer Loyalty in Large Retail Databases
May 2008
Loyalty has become a key concept in Customer Relationship Management (CRM). Targeting proper marketing strategies to groups of customers with different degrees of loyalty may improve their...
Provided by Business Intelligence
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Whitepapers
Ventana Research Value Index - Product Information Management 2011
Jun 2011
Read how Ventana Research evaluated the maturity of software vendors and products and their appropriateness for the methodology and process of Product Information Management. The report provides a...
Provided by SAP
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White Papers
IndustryScale Duplicate Detection
Aug 2008
Duplicate detection is the process of identifying multiple representations of a same real-world object in a data source. Duplicate detection is a problem of critical importance in many...
Provided by VLDB Endowment
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White Papers
Determination and Investigation of Informaition Technology Parameters Effective to Food Industry Development
May 2009
Although Web Services and Electronic Collaboration are the key buzzwords of today's economy, the majority of food industry is still done via manual paper-based processing. For example, supplier...
Provided by University of Tehran
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White Papers
The Implementation of Agent-Based Complaint Management System
May 2008
Complaint Management System is a system to enable customers channel the issues about the organization for immediate action. Thus responsive complaint system is essential for the organization to...
Provided by Universiti Putra Malaysia
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Case Studies
IBM Business Analytics: XO Communications
Feb 2011
XO Communications is a US-based national communications service provider of VoIP, voice, network, carrier, wholesale, and hosted services. XO serves businesses, government, domestic and...
Provided by IBM
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Case Studies
ProCapital Strengthens Customer Relationships With GMC PrintNet
Jun 2008
ProCapital is the creator and operator of a platform for financial services. Its solution is used by asset management firms and banks to register, process and monitor orders placed on the market...
Provided by GMC Software Technology
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Case Studies
Electro-Motive Diesel Implements a CRM Sales Module With the Support of TCS
May 2011
Today it is almost impossible for a large organization to survive without considering the needs and expectations of its customers through a Customer Relationship Management (CRM) system....
Provided by Tata Consultancy Services
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Case Studies
TCS Assist HP Inc (Palm GBU) to Gain Insights Into Its Developer and Customer Relationships
Nov 2010
The growth of the smartphone industry has unleashed a new market for application development, and smartphone manufacturers like Palm wished to nurture this development community and forge...
Provided by Tata Consultancy Services
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Case Studies
A Large Fortune 500 Financial Services and Insurance Company Boosts Field Sales' Productivity Through a TCS-Implemented Salesforce.com CRM
Mar 2011
TCS's client is an international financial services company that provides insurance, wealth management, and financial solutions. The company required an on-demand CRM solution that would integrate...
Provided by Tata Consultancy Services
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White Papers
A New Approach of Using Association Rule Mining in Customer Complaint Management
Sep 2010
A new approach of using data mining tools for customer complaint management is presented in this paper. The association rule mining technique is applied to discover the relationship between...
Provided by Shahed University
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Whitepapers
DB2 Exec Brochure
Jun 2011
This brochure is targeted to executives and will cover all the business benefits of DB2. Is your database ready for your company's future? No matter what industry or market you are in, data has...
Provided by IBM
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Whitepapers
Transform insights into action: IBM's Watson and the future of data
Jun 2011
IBM's Watson - the computing system that competed with human contestants on Jeopardy! - illustrates how managing "Big Data" and applying analytics can help businesses gain meaningful insights.
Provided by IBM
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White Papers
Leveraging the Power of Social CRM
Aug 2009
How can you harness the total power of social media with return-on-investment (ROI) metrics that satisfy your CEO? Download this free white paper and find out how to "Drive Sales Effectiveness...
Provided by Oracle
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White Papers
Make CRM Work the Way Salespeople Do
Sep 2010
Learn how Oracle Social CRM applications leverage Web 2.0 technologies to help salespeople identify qualified leads, develop effective sales campaigns and presentations, and collaborate with...
Provided by Oracle
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Case Studies
China Europe International Business School Increases Revenue 25% With New CRM System
Dec 2009
Increasing competition from universities and private colleges has made it more challenging to boost enrollments. CEIBS realized it needed to invest more resources to cater to the needs of...
Provided by Oracle
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Case Studies
Alphawest Improves Sales Predictability and Forecast Accuracy, Cuts Software Costs by 50%
Dec 2009
Alphawest had expanded as a result of many acquisitions and was subsequently acquired by Optus in 2005. This created a situation where each office used a different Customer Relationship Management...
Provided by Oracle
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Case Studies
Innovative Travel Agency Improves Business Performance and Customer Service With Microsoft CRM
Dec 2009
New Holidays' strength is that it combines operational support from parent company Nan Hwa (Express) Travel Service, one of Hong Kong's largest and most successful wholesale travel agents, with a...
Provided by Microsoft
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Case Studies
Nonprofit Moves to Superior Customer-Centric Service Delivery Model
Dec 2009
A multitude of point solutions gave rise to discrete silos of member data, leading to numerous headaches for the ELCA Board of Pensions. For example, 12 Board of Pensions departments could not...
Provided by Microsoft
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Case Studies
Labor Union Tightens Accounting, Improves Member Outreach With Integrated Solution
Dec 2009
Unia, Switzerland's largest labor union, needed a way to consolidate data collected from different parts of its organization. Although it used standardized software to manage corporate accounting,...
Provided by Microsoft
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Case Studies
New Zealand Ministry Delivers Diverse Business Solutions With xRM Application Platform Layer
Dec 2009
The New Zealand Ministry of Economic Development (MED) is made up of many branches and departments, each with its own unique goals, processes, and datasets. In an effort to manage data more...
Provided by Microsoft
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Webcasts
Sun Systems for Siebel CRM Professional Edition
Jan 2010
Make the IT department's job easier. With Sun Systems for Siebel CRM Professional Edition, midsize companies can easily and cost-effectively deploy a CRM system in less than three hours. The...
Provided by Sun Microsystems
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Webcasts
How to Reduce CRM Infrastructure Sprawl: A Technical Guide to Consolidating Oracle Siebel CRM 8
Jan 2010
How to deliver the solutions the users are clamoring for while reducing the costs and footprint of the ever-expanding Oracle Siebel CRM 8 requirements? The presenters of this webcast will...
Provided by Sun Microsystems
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Case Studies
Medical Implant Device Management Solution Provider Cuts Costs, Increases Business Volume
Jan 2010
Access MediQuip manages medical device costs related to implantable devices, linking healthcare providers, device manufacturers, and the insurance carriers that pay for the implant procedures. To...
Provided by Microsoft
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Webcasts
Better Service Levels, Faster ROI - Sun Optimized Oracle CRM
Jan 2010
During challenging economic times, maintaining customer loyalty and reducing IT costs can yield the fastest ROI and make the biggest impact to the bottom line. Sun and Oracle deliver a CRM...
Provided by Sun Microsystems
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White Papers
Four Great Revenue Strategies for Customer Service
Jan 2005
Your customer service department represents a tremendous untapped source of revenue opportunities for your company. This paper outlines four such revenue strategies: aggressive mining of customer...
Provided by RightNow Technologies
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Webcasts
Momentum Webcast: Learn How Microsoft Dynamics CRM Online Plus BPOS Deliver Greater Value (Level 100)
Jan 2010
The attendee of this webcast learns more about the Microsoft cloud computing strategy. The presenter of this webcast focuses on two solutions from Microsoft Online Services, the Microsoft Business...
Provided by Microsoft
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Case Studies
Specialized Financial Institution: Vendor Management for Compliance and IT Efficiency
Nov 2008
Specialized Financial Institution wanted to optimize vendor spending and simplifying regulatory compliance processes. The company's IT leadership team created a Vendor Management Office (VMO) and...
Provided by BMC Software
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Case Studies
SJ Contact Center Improves Handling Millions of Customer Communications and Cuts Response Times
Jan 2010
SJ Contact Center wanted to create a learning organization with the ability to adapt to customers' needs and wants and introduce a common platform for all types of communication, as well as...
Provided by Oracle
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Case Studies
Institution of Engineering and Technology Leverages World-Class Consultancy for Business Transformation
Jan 2009
The Institution of Engineering and Technology (IET) wanted to build a modern, proactive, customer-focused organization that can manage an anticipated four-fold increase in online users by 2010 and...
Provided by Oracle
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Case Studies
New Zealand Ministry Delivers Diverse Business Solutions With the xRM Application Platform Framework
Jan 2010
With the Microsoft Dynamics CRM business management solution already in use within the New Zealand Ministry of Economic Development (MED), it became clear that it offered a framework that could be...
Provided by Microsoft
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Case Studies
USDA Accelerates Reporting by 80 Percent, Improves Operations Management With CRM Solution
Jan 2010
The Risk Management Agency (RMA) of the United States Department of Agriculture provides insurance to help preserve the economic stability of America's farmers and ranchers. The organization sets...
Provided by Microsoft
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Webcasts
Smarter Healthcare Demo
Feb 2010
This 3D interactive Demo takes you through the Smarter Healthcare scenario of "Jane", a woman having a medical emergency. You'll follow her entire healthcare experience and see how smarter...
Provided by IBM
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Whitepapers
Manage healthcare assets and optimize asset utilization with IBM Maximo Asset Management
Dec 2007
Healthcare organizations are under increasing pressure to manage a sophisticated mix of computerized devices, tools and equipment, systems and technologies. At the same time, healthcare...
Provided by IBM
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White Papers
Tap Into Social Media to Drive Enterprise Sales Results
Feb 2010
As the old saying goes, it's not what you know but whom you know. This continues to be true, particularly in today's business landscape. With the convergence of social media and enterprise...
Provided by InsideView
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White Papers
The Impact of Sales 2.0 On Sales & Marketing Effectiveness
Feb 2010
In the fall of 2009, the Bridge Group, Inc. conducted a survey on the impact of Sales 2.0 tools within organizations including the positive impact technology can have on the buying and selling...
Provided by InsideView
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White Papers
Need Warm Leads in Cold Weather? In The World of Sales 2.0. Warm Leads Await.
Feb 2010
In today's economy, the days of true cold calling are less and less frequent. Now, more than ever, sales organizations need to leverage the wealth of information and interactive possibilities in...
Provided by InsideView
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White Papers
Achieving Management Excellence (APAC)
Jan 2010
ERP has played an important role in making companies more efficient, but it will not be a competitive differentiator for 21st century companies. As global economies begin to rebound, it's more...
Provided by Oracle
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White Papers
Achieving Management Excellence (EMEA)
Jan 2010
ERP has played an important role in making companies more efficient, but it will not be a competitive differentiator for 21st century companies. As global economies begin to rebound, it's more...
Provided by Oracle
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White Papers
Achieving Management Excellence (LAD)
Jan 2010
ERP has played an important role in making companies more efficient, but it will not be a competitive differentiator for 21st century companies. As global economies begin to rebound, it's more...
Provided by Oracle
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White Papers
The Art of Social Sales
Jan 2010
Most of the time, we don't think of sales as "social." In fact, never is probably more accurate. But when it comes to dealing with the new customer—a social customer—the contemporary sales...
Provided by Oracle
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Downloads
CRM Watchlist 2010
Feb 2010
To engage that new breed of customer - the social customer - vendors of enterprise and small business software are transforming the way they build and deliver their goods. These CRM watchlists...
Provided by ZDNet
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White Papers
Chat and Cobrowse on the Web: Wow and Win Online Customers with Realtime Service and Support
Nov 2005
With more and more customer interactions moving online, it is hardly surprising that some businesses are no longer content with using the web for self-service alone. These companies, early...
Provided by eGain Communications
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Webcasts
Momentum Webcast: Accelerate Line-of-Business Application Creation With Microsoft Dynamics CRM (Level 100)
Nov 2009
Every day countless business requests go unmet because Line-Of-Business (LOB) applications do not get funded. Most organizations meet their business process automation needs through the...
Provided by Microsoft
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Webcasts
IT Manager Webcast: Creating a Business Case for a Sales Platform Powered by Microsoft Dynamics CRM (Level 100)
Oct 2009
Microsoft IT created a compelling business case for the design and deployment of a user-centered Global Sales Experience platform based on Microsoft Dynamics CRM. The attendee of this webcast will...
Provided by Microsoft
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Case Studies
Building-Supply Company Strengthens Service Edge Over Big-Box Stores
Feb 2010
Riverhead Building Supply (RBS) serves the needs of professional builders and homeowners throughout the New York metropolitan area. To accommodate current growth and capitalize on future business...
Provided by Microsoft
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Case Studies
Health Supplement Maker Gains 25 Percent Faster Service, Reduces Development Costs
Feb 2010
BSN, a leading manufacturer of health and fitness supplements, needed a way to merge sales order and customer contact information from Microsoft Dynamics CRM with order and invoice data in...
Provided by Microsoft
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Case Studies
Export Development Canada Breaks Down Silos to Improve Customer Service and Increase Sales
Jan 2010
Export Development Canada (EDC) wanted to support the organization's move away from siloed sales and customer service by providing a unified view of customer data, regardless of what products each...
Provided by Oracle
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Case Studies
Farmers Insurance Group, Inc. Gains Enterprisewide View of Agent Data
Feb 2010
Farmers Insurance Group, Inc. wanted to consolidate disparate Customer Relationship Management (CRM) platforms to provide a holistic view of Independent Agent (IA) and Exclusive Agent (EA) data...
Provided by Oracle
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Case Studies
Lawn Tennis Association Boosts Membership With Advanced Customer Relationship Management Tools
Feb 2010
The Lawn Tennis Association (LTA) wanted to improve overall functionality of the LTA's backbone customer relationship management system, which holds key data, such as tournament schedules, match...
Provided by Oracle
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Whitepapers
Analytics for Everyone
Oct 2009
Learn how IBM's acquisition of SPSS provides SPSS users a broader support network, IBM Cognos users a predictive analytics platform, and more enterprise users one-stop shopping.
Provided by IBM
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Case Studies
Infogain Implements CRM Data Integration
Jan 2010
The client is the world leader in open network storage solutions for data-intensive enterprises. The client needed for a complete enterprise-wide CRM strategy and solve complex customer data...
Provided by Infogain
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Case Studies
Microsoft IT Business Case for the Global Sales Experience, Powered by Microsoft Dynamics CRM
Jul 2009
SMSG has more than 9,000 sales professionals in more than 100 countries around the world. While Microsoft has several hundred thousand partners and several million customers worldwide, its sales...
Provided by Microsoft
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Case Studies
Manufacturer Energizes Its Businesses With xRM-Based Solutions
Jun 2009
Ensto wanted to share information among its three business units through one, centralized system. The company implemented Microsoft Dynamics CRM using its xRM application platform layer to rapidly...
Provided by Microsoft
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Case Studies
Iconic Candy Maker Reduces Customer Churn by 34 Percent With CRM Solution
Dec 2009
Jelly Belly Candy Company has experienced rapid growth over the last decade, as the company expands into new geographies and product areas. The company installed an ERP system in 2007 and began...
Provided by Microsoft
