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crm software
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Case Studies
Ingersoll Rand Reduces Energy Consumption by 45,500 Kilowatt Hours Annually and Minimizes Reliance on Paper With Sustainable IT Solution
Nov 2009
Ingersoll Rand wanted to leverage IT resources to position the company as a leading provider of environmentally friendly solutions and reduce the company's reliance on energy-heavy laptops and...
Provided by Oracle
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Case Studies
Newport City Council Boosts Customer Service With Citizen-Centric Approach to CRM
Nov 2009
The contact center at Newport City Council serves as a central hub for all inquiries from a population of 137,000. The council's IT department had already invested in new infrastructure and...
Provided by Oracle
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Case Studies
Accounting Firm Boosts Productivity Through Rapid Adoption of Easy-to-Use CRM Solution
Nov 2009
To drive continued growth, Plante Moran, a leading U.S. - based financial services firm, needed to automate business development efforts. The company sought to replace its IBM Lotus Notes contact...
Provided by Microsoft
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Case Studies
Powerful Application Framework Saves Legal Software Maker $2 Million
Nov 2009
Client Profiles saw an opportunity to develop legal practice management software that was easier to use than established solutions from Lexis-Nexis and Thomson Reuters. The company built a...
Provided by Microsoft
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Case Studies
CRM Vendor Quickly Adapts to New Platform, Adds Global, Scalable Delivery Channel
Nov 2009
SugarCRM provides open-source Customer Relationship Management (CRM) software and focuses on its "Sugar Open Cloud" strategy, meaning that the company makes its applications available for a...
Provided by Microsoft
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Case Studies
Software Builder Guides Tour Operators to Success With Hosted Solution
Nov 2009
Peak 15 Systems sells operational software to help tour operators reduce labor costs and increase profitability. When Peak 15 sought a development platform on which to build a...
Provided by Microsoft
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Case Studies
Firm Taps Application Framework to Rapidly Build Insurance Industry Solution
Nov 2009
CSSI specializes in creating software to help companies with an insurance business model streamline and automate core business processes. The company sought to infuse its existing VUE Compensation...
Provided by Microsoft
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Case Studies
Egypt-Based ISP Boosts Sales Revenue With Award-Winning Customer Relationship
Nov 2009
Egypt and Middle East-based Internet Service Provider (ISP) LINKdotNET wanted a new Customer Relationship Management (CRM) solution to support customers and expand its offering. It engaged LINK...
Provided by Microsoft
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Case Studies
Luxury Cruise Operator Boosts Productivity by 400 Percent, Gains Substantial Savings
Nov 2009
New York - based Travel Dynamics International (TDI) specializes in operating luxury cruises to exotic destinations designed to provide passengers with culturally enriching experiences. The...
Provided by Microsoft
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Case Studies
Business School Improves Top-Line Growth With xRM-Based Custom Applications
Nov 2009
Melbourne Business School needed to improve information management regarding its prospective and current students, alumni, donors, guest lecturers, and other constituents with whom the school...
Provided by Microsoft
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Case Studies
RE/MAX Ontario-Atlantic Centralizes Critical Business Data Using Dynamics CRM
Nov 2009
RE/MAX Ontario-Atlantic Canada Inc. is a leading real estate organization in Canada with more than 8,300 sales associates and 330 offices. The company has aggressive growth targets and was looking...
Provided by Microsoft
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Case Studies
Centre Wellington Centralizes Data, Improves Citizen Service With Microsoft CRM
Nov 2009
Centre Wellington is the largest municipality in Wellington County and ranks among one of the fastest growing communities in the province of Ontario. To improve its citizen service delivery,...
Provided by Microsoft
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White Papers
Best Practices of the Best-Run Sales Organizations
Sales Opportunity BlueprintingMar 2009
Leadership teams in today's strongest sales groups have discovered best practices to achieve exponential results. This SAP Executive Insight looks at leading-edge companies and examines how they...
Provided by SAP
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White Papers
Leveraging the Talent Supply Chain for a Competitive Advantage
May 2008
Today's professional services climate is challenging. Customers demand local delivery of global services. Sophisticated clients want consultants with deep industry or functional experience. And...
Provided by SAP
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Webcasts
Want to use Social Media to Benefit Your Business?
Dec 2009
Let the experts at CareerBuilder show you how. This on-demand Webinar explains how social media tools are changing the face of business. Plus, it gives you 10 easy ways to integrate these tools...
Provided by Career Builder
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White Papers
Measuring the Total Economic Impact of Content Delivery Using Adobe Flash Media Server
Jan 2009
Adobe Flash Media Server provides a secure and affordable alternative to progressive downloading of content and can be used directly by the content provider or indirectly through a content...
Provided by LimeLight
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Case Studies
Services Firm Coordinates Efforts, Strengthens Customer Relationships With CRM Solution
Dec 2009
Facing rapid growth in the scope of its operations, The Linc Group needed a customer relationship management system that would help coordinate sales and service across six business units. The...
Provided by Microsoft
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Case Studies
Recruitment Agency Attracts New Clients and Saves Days in Processing Timesheets
Aug 2008
Martin Personnel is a recruitment agency that places candidates in Permanent and Temporary positions across the Executive, Commercial, Technical, Trade, Industrial, and Events and Hospitality...
Provided by Microsoft
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Case Studies
Leading Gym Jumps to Improve Customer Service and Marketing ROI Measurement
Aug 2008
Les Mills has been New Zealand's leading gym since it was first established in 1968 by a New Zealand Olympian, Les Mills. With 10 clubs around the country and around 46,000 members, it is one of...
Provided by Microsoft
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Case Studies
Extensive Business Reach and a Paperless Office With the Help of Microsoft Dynamics CRM
Aug 2008
Absolute Insurance is a full-service, independent insurance brokerage that wanted to streamline data and customer management to enable its mobile advisers to work remotely without needing to carry...
Provided by Microsoft
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Case Studies
Telecommunications Provider Develops Sales Channel Quickly With Flexible Solution
Dec 2009
Vodafone needed to develop a reliable, easy-to-use sales channel to streamline orders sent to its sales staff from a large network of independent agents. Being a mission-critical part of the...
Provided by Microsoft
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Case Studies
Hard Rock Handles Increased E-Mail and Call Volume Without Adding Staff by Using CRM
Nov 2009
Hard Rock International operates restaurants, hotels, casinos, and concert venues around the world where guests can view the world's greatest collection of music memorabilia. The group lacked...
Provided by Microsoft
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Case Studies
JohnsonDiversey, Inc. Increases Sales Visibility and Supports Client Retention With Hosted CRM Solution
Nov 2009
JohnsonDiversey Inc. wanted to replace the company's legacy Customer Relationship Management (CRM) system with a user-friendly solution to facilitate adoption by the North American sales team,...
Provided by Oracle
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Case Studies
Texas Baptists Standardizes Operations and Improves Constituent Relationships With CRM
Nov 2009
Texas Baptists wanted to replace disparate legacy Customer Relationship Management (CRM) systems to improve ease-of-use and eliminate inefficient processes across the organization and validate and...
Provided by Oracle
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Case Studies
DAB Bank AG Closes Integation Loop With Siebel CRM and Reaps Highest Loyalty in Its Business Sector
Nov 2009
DAB Bank AG wanted to rebuild the customer confidence lost as a result of the banking crises and identify and convert opportunities arising as a result and ensure efficient interaction with new...
Provided by Oracle
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Case Studies
Air System Components Inc. Improves Service Response Times With Hosted CRM Solution
Dec 2009
Air System Components Inc. (ASC) wanted to provide an integrated and highly available system to manage service quality and ultimately improve customer satisfaction and replace a manual,...
Provided by Oracle
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White Papers
Critical Connections: Leveraging Technology to Improve Healthcare
Nov 2009
The American Recovery and Reinvestment Act allocates more than $20 billion to drive adoption of advanced healthcare technologies. Find out how your organization can take advantage and how Qwest...
Provided by Qwest Communications
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Webcasts
Smarter Collaboration Cost Reduction Strategy
Jan 2010
Are you CAPEX and OPEX challenged? Looking for ways to free up money in your IT budget immediately that can still help with long term TCO? Looking for rapid ROI? Smarter Collaboration solutions...
Provided by IBM
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White Papers
Next Generation ALM: Collaborative Software Development on Demand
Jan 2010
Globalization is causing enterprises to examine the use of traditional software development tools and approaches. These methods have led to wildly diverging processes and a lack of transparency....
Provided by CollabNet
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Presentations
Microsoft Dynamics® CRM Online Customer Montage
Jan 2010
In this 3 minute video, two Microsoft Dynamics® CRM Online customers discuss how this new software service is not only helping them be more effective in their sales and marketing groups, but is...
Provided by Microsoft
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White Papers
How to Achieve 100% Electronic AR Invoicing: Realistic Steps to Quit Paper
Jan 2010
Virtually all businesses running enterprise resource planning (ERP) solutions — like SAP, Oracle, JDE, Microsoft Dynamics, PeopleSoft -— want to move to electronic delivery of customer invoices....
Provided by Esker
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Presentations
100% Electronic AR Invoicing: Realistic Steps to Quit Paper
Jan 2010
More suppliers are requesting electronic invoicing today. Esker's mission is to help organizations create innovative solutions to automate these processes in order to quit paper. Check out this...
Provided by Esker
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White Papers
CRM as an enabler to building a customer-centric enterprise
Jan 2010
Discover the process support issues to watch out for when creating customer-centric enterprise strategies. Examine the consequences of IT and CRM purchase decisions and learn how to adapt your CRM...
Provided by SAP
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White Papers
Avoiding Mistakes and Measuring Success in Collaborative Development
Jan 2010
The success of open source initiatives and the growing popularity of social media tools such as blogs and wikis have led many enterprises to adopt the open source model of collaboration for...
Provided by CollabNet
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White Papers
Easily Identify New Customers - Easily Import Them Into Your CRM
Nov 2009
It has never been easier to generate new qualified leads. All around the world! Search with Google local search for keywords, limit one's search results to cities, regions or countries, choose the...
Provided by Fellow Consulting
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Case Studies
Today's CRM helps SMBs speed sales cycle
Jan 2008
Current innovations in customer relationship management are making it possible to close deals faster. This technology is more accessible to midsize businesses than ever before. Discover how...
Provided by IBM
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Whitepapers
IBM Cognos Express: Essential BI and Planning for Midsize Companies
Aug 2009
Read about IBM Cognos® Express is the first and only integrated business intelligence (BI) and planning solution purpose-built to meet the needs of midsize companies, delivering essential...
Provided by IBM
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Case Studies
Optimizing the Mobile Environment in Healthcare Systems
Jan 2010
A non-profit Healthcare system delivering high quality health-related services and support for 4,500 practitioners enhanced patient-physician relationships through cost effectively leveraging new...
Provided by ProfitLine
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Webcasts
Knowledge Unleashed: Using Customer Intelligence to Move the Needle
Jan 2010
Learn about the benefits of employing enterprise policy management in your organization. Gain strategic insight on how to advance to the next level of service by leveraging customer intelligence...
Provided by Convergys
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White Papers
The Microsoft Dynamics CRM Security Model
Sep 2009
Designed to protect data integrity and privacy and to support efficient data access and collaboration, the Microsoft Dynamics CRM 4.0 security model: supports a licensing model for users. Provides...
Provided by Microsoft
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Whitepapers
Avaya Aura Contact Center Scripting Demystified
May 2011
It is time to de-mystify the procedure of crafting Call Processing instructions and make it a skill that you can comfortably use. This white paper introduces an identifiable pattern that virtually...
Provided by Global Knowledge
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White Papers
ERP: Is High ROI and Low TCO Possible? - Aberdeen
Dec 2010
Total Cost of Ownership (TCO) remains a significant factor that influences Enterprise Resource Planning (ERP) strategies and decisions. While the focus for the past decade or more from both ERP...
Provided by Sage Software
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White Papers
Tips for Maximizing the Return on Your ERP Investment
May 2011
As the economy picks up steam, organizations are increasing their investments in enterprise resource planning (ERP) technology as a way to help grow their business. Yet because the recovery...
Provided by Sage Software
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White Papers
CRM System Using PA-AKD Approach of D3M
Apr 2010
Electronic commerce (or E-commerce) encompasses all business conducted by means of computer networks. Advances in telecommunications and computer technologies in recent years have made computer...
Provided by GITAM UNIVERSITY
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Whitepapers
Business analytics: New opportunities for the medium-size business
May 2011
Business analytics solutions are not all created equal. This paper from Focus Research discusses the key criteria a midsize company should consider when choosing a solution and explains why IBM...
Provided by IBM
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Whitepapers
BMR tones up its sales performance with advanced analytics
May 2011
BMR tones up its sales performance with advanced analytics.
Provided by IBM
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White Papers
From e-Manufacturing to M-Manufacturing
Apr 2008
This paper studies the impact of wireless technologies on enterprises. A multitude of new paradigms and new software technologies have emerged from the web. E-business and e-manufacturing have...
Provided by Association of Colleges of Computing and Information
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White Papers
The Forrester Wave -CRM Suites Customer Service Solutions
Apr 2011
Forrester evaluated the customer service and support capabilities of 19 leading CRM suite solutions against 196 criteria. SAP ranks as a leader due to having "the most complete customer service...
Provided by SAP
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White Papers
What's your Customer Experience Advantage?
Apr 2011
SAP Insider Article covering new SAP CRM innovations which help companies empower their employees, substantially improve the customer experience, and thereby achieve a competitive advantage.
Provided by SAP
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White Papers
Using Advanced Analytics to Gain Insights into your Revenue Stream
Apr 2011
Learn how leveraging a defined, repeatable sales process enables both sales and marketing organizations to drive consistent, and therefore more predictable, behavior and results. If your...
Provided by SAP
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White Papers
Top Five Obstacles Companies Face - And How to Overcome Them
Apr 2011
To realize a competitive advantage, small-business leaders must address five common obstacles: inefficient operations, inability to support rapid growth or new markets, disjointed business...
Provided by SAP
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White Papers
Six Success Factors for Building a Best-Run Marketing Organization
Apr 2011
Discover how you can use the right software to help your marketing organization support growth and demonstrate value. In doing so, you can learn how to develop customer, brand, and channel...
Provided by SAP
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White Papers
Producing to Order: Discrete Manufacturers and Customer Demand
Apr 2011
Find out how discrete manufacturers are becoming truly customer-centric by pursuing or planning a variety of initiatives, including the improvement of customer service and the closer integration...
Provided by SAP
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White Papers
On the Move: How to provide great productivity solutions for the mobile sales team
Apr 2011
A mobile worker's particular need is mobile CRM - and the goal in a sales context is to deliver all the info and tools on-the-go reps need to manage leads and opportunities. Read in this Selling...
Provided by SAP
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White Papers
nGenera Making Strategy Real
Apr 2011
In today's competitive global business environment virtually all firms work diligently to analyze alternatives and to create a business strategy that enables competitive advantage. Once the...
Provided by SAP
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White Papers
Mastering SAP CRM Sales: Turning Insights into Action
Apr 2011
Using SAP Knowledge Acceleration software, version for the SAP Customer Relationship Management (SAP CRM) Sales solution, sales professionals gain the comprehensive skills and in-depth knowledge...
Provided by SAP
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White Papers
Managing Intellectual Property: A Total Solution
Apr 2011
Discover how publishers, newspapers, studios, and broadcasting companies are using SAP solutions to automate the processes involved in acquisition and exploitation of content assets. They can...
Provided by SAP
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White Papers
How Web 2.0 Is Transforming CRM - Leveraging Social Media to Improve the Customer Experience
Apr 2011
Many view Web 2.0 as an opportunity to grow closer to their customers, better understand customer needs, and empower these customers to influence their company's strategy. This, in turn, opens the...
Provided by SAP
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White Papers
How to Achieve a Great - and Profitable - Customer Experience
Apr 2011
A research report from Business Week on a global survey of executives on Customer Experience; 80% of respondents rate CE as a strategic priority but the majority believe that their company does a...
Provided by SAP
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White Papers
Enhancing the Customer Experience with Loyalty Management
Apr 2011
Discover how deploying functionality for loyalty management in SAP Customer Relationship Management helps you collect valuable data that enables you to enhance the customer experience. You can...
Provided by SAP
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White Papers
CRM Without Compromise:A Strategy for Profitable Growth
Apr 2011
Consider how SAP can help you improve customer relationship management. Build a synergistic ecosystem with employees, customers, and partners to deliver customer value - where customer demand...
Provided by SAP
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White Papers
Creating Competitive Advantage with Business Intelligence Pervasiveness - IDC - Whitepaper
Apr 2011
There is growing evidence of the competitive value of BI and analytics solutions. An IDC study of North American and European organizations found that the median ROI of BI and analytics projects...
Provided by SAP
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Whitepapers
In-Memory Analytics: Leveraging Emerging Technologies for Business Intelligence
Apr 2011
Read this paper to find out more about new technologies that can make it easier to build and consume analytical applications. In-memory analytics helps make it easier to build high-performance...
Provided by IBM
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Whitepapers
HIPAA Goes HITECH
Apr 2011
According to a 2008 study by the independent privacy, data-protection and data-security technologies research firm Ponemon Institute, the healthcare industry is among the top three industries most...
Provided by Hewlett-Packard (HP)
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Whitepapers
Managing information effectively: a necessity for healthcare providers
Apr 2011
Many governments are looking to electronic health records as "the cure" for the healthcare sector's woes. But that "cure" is not just about converting paper-based health records to electronic...
Provided by Hewlett-Packard (HP)
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Whitepapers
Innovation with InternetProtocol contact centers: how IP communications empower business.
Apr 2011
The agents in your contact center need easy-to-use tools to provide them all of the customer and product information possible to help maximize the value of each contact. If your e-mail, web and...
Provided by IBM
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White Papers
Creating Business Value with Communication-Enabled CRM Processes
Apr 2011
Learn how SAP Business Communications Management and SAP Customer Relationship Management provide the technology foundation for communication-enabled business processes that result in simplified...
Provided by SAP
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White Papers
SAP Business Communications Management Rapid-Deployment Solution
Apr 2011
See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound...
Provided by SAP
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White Papers
Build Your Own SAP CRM Solution - and Know Exactly How Much It Will Cost
Apr 2011
Read the article about SAP Rapid Deployment Solutions for SAP CRM. The article answers three important questions about these solutions, discussing what functionality is available, why you can be...
Provided by SAP
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White Papers
Bloomberg BusinessWeek - Colmobil Customer Experience Research Study
Apr 2011
Check out this case study describing how Colmobile, Israel's largest auto importer, is using SAP CRM to deliver a differentiated customer experience. (Bloomberg Businessweek Research Services, 2011)
Provided by SAP
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White Papers
How to Achieve a Great- and Profitable -Customer Experience
Apr 2011
A research report from Business Week on a global survey of executives on Customer Experience; 80% of respondents rate CE as a strategic priority but the majority believe that their company does a...
Provided by SAP
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White Papers
Are Your Sales Reps Missing Important Sales Opportunities?
Apr 2011
If you are a business running SAP Business Suite solutions, learn how you can use Sybase mobile solutions for SAP to dramatically increase sales productivity and bring the advantages of business...
Provided by SAP
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White Papers
Aberdeen Group-Financial Planning, Budgeting, and Forecasting WP
Apr 2011
When the economy slows, many businesses react by retrenching and cutting costs in order to weather the downturn. While such cost reduction is important, companies often overlook equally critical...
Provided by SAP
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White Papers
Monetizing Online Engagement: The new rules of the marketing game
Mar 2011
The market has accepted the new rules of the marketing game, giving the individual customer more control than ever. Trends like social media and co-creation, ongoing individualization and the...
Provided by GX-Software
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Podcasts
Learn How Microsoft Dynamics CRM Online Plus BPOS Deliver Greater Value
Jan 2010
Please join one for the Microsoft-led seminar Learn How Microsoft Dynamics CRM Online Plus BPOS Deliver Greater Value, where the speaker will review two solutions from Microsoft Online Service,...
Provided by Microsoft Corporation
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Podcasts
Windows Mobile Series: Providing Mobile Access to Corporate Data and Applications
Apr 2008
Join mobility expert the speaker tell about this in-depth session on how Windows Mobile and Microsoft System Center Mobile Device Manager extend key business applications, like Customer...
Provided by Microsoft Corporation
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Podcasts
Windows Mobile Series: Microsoft Dynamics CRM Mobility and Windows Mobile
Apr 2008
Microsoft Dynamics CRM offers several options for presenting marketing, sales, and customer service information to mobile users. In this podcast, the speakers cover mobile options, including...
Provided by Microsoft Corporation
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Case Studies
Super Calling With Legrand CRM Boosts WA Fund's Future
Apr 2010
The Western Australia Local Government Superannuation Plan is one of West Australia's leading industry funds. Their challenge is to respond to superannuation industry changes, such as the...
Provided by Legrand Software
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Case Studies
Legrand CRM the Right Prescription for Gallay Medical & Scientific
Feb 2011
Medical equipment sales and service they faced the challenge of Improve account management efficiency and customer satisfaction. Fully-integrated customer contact customer service, warranty...
Provided by Legrand Software
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Case Studies
Bull, Son & Schmidt Puts Legrand CRM Into Practice With a Positive Verdict
Jan 2011
A well-established Sydney law firm faced issue to improve client contact and services by creating a readily-accessible, easy-to-view fully documented history of client information. They got the...
Provided by Legrand Software
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Case Studies
Microsoft IT Business Case for the Global Sales Experience, Powered by Microsoft Dynamics CRM
Jul 2009
SMSG has more than 9,000 sales professionals in more than 100 countries around the world. While Microsoft has several hundred thousand partners and several million customers worldwide, its sales...
Provided by Microsoft
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Case Studies
Manufacturer Energizes Its Businesses With xRM-Based Solutions
Jun 2009
Ensto wanted to share information among its three business units through one, centralized system. The company implemented Microsoft Dynamics CRM using its xRM application platform layer to rapidly...
Provided by Microsoft
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Case Studies
Iconic Candy Maker Reduces Customer Churn by 34 Percent With CRM Solution
Dec 2009
Jelly Belly Candy Company has experienced rapid growth over the last decade, as the company expands into new geographies and product areas. The company installed an ERP system in 2007 and began...
Provided by Microsoft
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Case Studies
Mobiltel Maximizes Business Agility and Competitiveness With HP Integrity Superdome Servers
Dec 2009
As Bulgaria's leading telecommunications operator, Sofia-based Mobiltel possesses more than 50% market share. Mobiltel wanted to introduce new products to market quickly to stay ahead of the...
Provided by Hewlett-Packard (HP)
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Case Studies
Solution From IBM and CRM.COM Improves Customer Relationship Management at Pay TV Station
Aug 2009
Lumiere TV Public Company, the leading Pay TV operator in Cyprus, needed a CRM solution to manage all its customer service processes on a 24-hour basis for more than 35,000 subscriber accounts....
Provided by IBM
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Whitepapers
Sales Intelligence
Jan 2009
Examines the benefits of incorporating sales intelligence into the early portion of the sales cycle. Example: VITAS has been using IBM Cognos TM1 for over 10 years for everything from complex...
Provided by IBM
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Whitepapers
Metrics based sales productivity - Delivering dividends for forward thinking sales organizations
Mar 2010
Designed for the sales executive, this series of Sirius Decisions research briefs focuses on the advent of metrics-based sales productivity. New approaches are being embraced and delivering...
Provided by IBM
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Webcasts
Sales PM Demo
Mar 2010
Learn how to turn the information intensity of your job into a competitive advantage. Pay attention to certain sweet spots of information, make better decisions, create better goals, and set...
Provided by IBM
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Webcasts
Improve Customer Satisfaction: Deliver More Revenue
Mar 2010
Insight into customer satisfaction is a key indicator to a repeatable, lasting revenue stream and loyal customers. Gaining information into how active customers are, repeat product purchases,...
Provided by IBM
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Webcasts
Sales Force Productivity
Mar 2010
The brief session explores the issues and the data required to drive better sales enablement, performance and productivity.
Provided by IBM
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Case Studies
Area Council Saves More Than £5 Million Over Three Years With Services Solution
Jun 2009
The council of the Royal Borough of Kingston upon Thames wanted to centralize interactions with the public to improve service. It implemented a contact center solution based on Microsoft Dynamics...
Provided by Microsoft
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White Papers
Training Vs. Hiring: Developing Your Staff When Hiring Is Not an Option
Mar 2010
In today's down economy, employee retention and development may be the last thing on your company leaders' minds. Fearful of the future, they feel reluctant to add more staff even if they have the...
Provided by SkillSoft
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White Papers
Five Tips for Energizing your Sales Organization
Mar 2010
Oracle Accelerate is Oracle’s approach to providing business software solutions to midsize organizations. The program started as a way to quickly implement industry-specific, on-premise ERP...
Provided by Oracle
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Whitepapers
BPM and SOA: Better Together
Oct 2009
SOA standards, such as Web Services, make information resources and task automation applications available yet loosely integrated for process designers to use and reuse at will. Thus processes...
Provided by IBM
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White Papers
Mobile CRM - Harness the Competitive Advantage of Your Mobile Workforce
Mar 2010
Workforce mobilization has become a key competitive requirement for most organizations seeking to create greater intimacy and presence with customers. However, enabling mobility is more than just...
Provided by Sage Software
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White Papers
Business Recovery Using CRM
Mar 2010
The green shoots of economic recovery may seem like a distant dot on the horizon, but that's no reason for businesses to sit back and wait until things improve. Even in challenging times, there...
Provided by Sage Software
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White Papers
CRM: A Business Imperative for Companies during the Global Economic Downturn
Mar 2010
Navigating through turbulent times is never easy, but today's economic conditions are more challenging than most companies have ever faced. The instinctive reaction is switch to defensive mode;...
Provided by Sage Software
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White Papers
On-Demand or on-premise CRM: 5 things to consider before making your decision.
Mar 2010
Internet-based technologies have played an important role in the development of modern CRM applications over the last several years. They have been the critical driving force behind the rise of...
Provided by Sage Software Inc.
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Case Studies
The Strategy-Infrastructure Connection for Frans Bonhomme
Jul 2008
The Discount Bank Latin America has served the citizens of Uruguay since 1958. Today, the Bank is one of the premier financial institutions in the region and currently has twelve facilities...
Provided by Unisys
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Whitepapers
How to Choose the Best Help Desk Software for Your Small or Midsized Business
Feb 2006
In today's competitive business environment, small and midsized businesses that want to grow and sustain an edge in the market must continually streamline and improve core business practices. In...
Provided by BMC Software
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Webcasts
On-Demand Webcast: Achieve Access Accountability and Sustained Compliance
Mar 2010
Managing access to applications and data resources? It's not easy. IT administrators are often asked to grant high-level access without business justification. This can lead to incorrect/outdated...
Provided by Quest Software, now a part of Dell
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Case Studies
Communications Service Provider Takes Advantage of Architecture Assessment, Leading to Breakthrough Results
Mar 2010
Before implementing Microsoft Dynamics CRM, Elingo used multiple disconnected applications to manage internal processes and customer information. These disparate applications led to a high...
Provided by Microsoft
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Case Studies
Building Industry Leader Uses Technical Advisory Services Architecture Assessment to Gain Optimal Performance From Microsoft Dynamics CRM
Mar 2010
Mapei wanted to optimize its implementation of Microsoft Dynamics CRM, and the company's sales force wanted to use the solution to let customers submit their own orders efficiently Mapei asked...
Provided by Microsoft
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Case Studies
Leading Law Firm Improves Efficiency, Strengthens Client Ties With CRM Software
Mar 2010
Reed Smith, one of the world's leading law firms, was challenged to maintain close relationships with clients as it and the number of its clients grew in a highly competitive legal market. A team...
Provided by Microsoft
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Case Studies
Display Leader Increases Productivity and Savings With Integrated ERP and CRM Solution
Mar 2010
InFocus is a leader in the digital-projection market and a globally known brand. To compete more effectively and profitably in a challenging market, the company made a strategic decision to...
Provided by Microsoft
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Case Studies
Ministry of Defense Improves IT Support With Customer Relationship Management System
Feb 2010
To keep pace with increasing demands for IT support, the Information Systems Division of the Israel Ministry of Defense (MALAN) needed to upgrade its customer relationship management solution....
Provided by Microsoft
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Case Studies
City Council Uses CRM to Improve Community Services
Nov 2009
Wyndham City Council has 950 employees looking after a range of community services, including youth and social services, cultural activities, sport and recreation, tourism and business services....
Provided by Microsoft
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Case Studies
Beamish & Crawford Doubles Sales Productivity by Streamlining Order Entry Process With Micro Focus OnWeb
May 2008
Beamish & Crawford has been brewing and distributing premier beers throughout Ireland and around the world for over 200 years. In today's business climate, midsize companies in particular are...
Provided by Micro Focus
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Case Studies
Turk Telekom Develops Benefits-Driven CRM Roadmap
Mar 2010
Turk Telekom Group wanted to protect traditional revenue streams and mitigate decline in total PSTN lines through carefully designed rebalancing activities and increase broadband penetration and...
Provided by Oracle
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Case Studies
Gould & Lamb LLC Signs Deals Worth US$30 Million With New Claims Reporting and Compliance System
Mar 2010
Gould & Lamb, LLC wanted to implement a flexible and robust Customer Relationship Management (CRM) solution capable of supporting current and future operational and reporting needs and unify...
Provided by Oracle
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Case Studies
Brown-Forman Adopts a Virtualization Strategy to Take Consolidation to the Limit and Save on Space, Energy, and Operational Costs
Mar 2009
Brown-Forman wanted to improve utilization of servers running SAP solutions to fully leverage existing resources and gain capacity without causing server sprawl. The challenge was to speed rollout...
Provided by Sun Microsystems
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Whitepapers
Matching Scalability to Business Need
Nov 2009
Every organization is continually challenged to ensure its investments in technology and related processes match not only the current needs of the business, but the anticipated future requirements...
Provided by IBM
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Whitepapers
Closing the Data Privacy Gap for Siebel CRM Applications
Feb 2008
This white paper explains why protecting sensitive information and ensuring privacy have become high priorities. News headlines about the increasing frequency of stolen information and identity...
Provided by IBM
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Whitepapers
Anatomy of an Archiving Project
Feb 2008
Business critical ERP, CRM and other transaction processing applications represent an ongoing corporate investment. These applications empower new business initiatives, support daily operations...
Provided by IBM
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Whitepapers
Creating Focused Siebel Test Databases
Apr 2008
Ensuring the accuracy, reliability and quality of the Siebel applications has never been more important. Why? Because companies across industries depend on Siebel to manage customer information,...
Provided by IBM
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Whitepapers
Managing Amdocs CRM Data for Optimal Business Value
Jun 2008
Companies around the world have invested millions of dollars in Customer Relationship Management (CRM) systems, like Amdocs CRM, as a key enabling technology. By collecting large volumes of...
Provided by IBM
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Whitepapers
The Next Frontier for Support Centers
Mar 2010
This smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction.
Provided by Citrix Online
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Whitepapers
Leveraging the Web Collaboration Capabilities within Remote Support
Nov 2009
This new TSIA white paper provides an overview of Web collaboration, explores how companies are utilizing its capabilities within technical support and details its business value.
Provided by Citrix Online
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Webcasts
Leveraging Social Media as a Support Channel
Mar 2010
Watch this on-demand webinar to hear John Ragsdale, VP of technology research at Technology Services Industry Association (TSIA), share the advantages and risks of embracing social media for...
Provided by Citrix Online
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Webcasts
SMB Super Powers - How to Succeed in 2010
Apr 2010
Even as the clouds begin to lift from the U.S. economy, marketing departments find themselves still asked to accomplish more with budgets frozen and headcounts static. In addition to managing...
Provided by Citrix Online
