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crm software
(1305 results)-
White Papers
Using Encrypting File System and BitLocker to Protect Microsoft Dynamics CRM Data on Outlook Clients Running Windows XP or Windows Vista
Jun 2008
The Microsoft Dynamics CRM laptop client for Microsoft Office Outlook provides functionality that enables users to disconnect from the network and work offline. In certain business scenarios,...
Provided by Microsoft
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Webcasts
Demo: What - If Modeling with IBM Cognos Express
Oct 2009
There's no such thing as a crystal ball for business, but there is IBM Cognos Express, an integrated business intelligence and planning product purpose-built and priced for midsize companies....
Provided by IBM
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Case Studies
China Europe International Business School Increases Revenue 25% With New CRM System
Dec 2009
Increasing competition from universities and private colleges has made it more challenging to boost enrollments. CEIBS realized it needed to invest more resources to cater to the needs of...
Provided by Oracle
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Case Studies
Alphawest Improves Sales Predictability and Forecast Accuracy, Cuts Software Costs by 50%
Dec 2009
Alphawest had expanded as a result of many acquisitions and was subsequently acquired by Optus in 2005. This created a situation where each office used a different Customer Relationship Management...
Provided by Oracle
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Case Studies
Innovative Travel Agency Improves Business Performance and Customer Service With Microsoft CRM
Dec 2009
New Holidays' strength is that it combines operational support from parent company Nan Hwa (Express) Travel Service, one of Hong Kong's largest and most successful wholesale travel agents, with a...
Provided by Microsoft
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Case Studies
Nonprofit Moves to Superior Customer-Centric Service Delivery Model
Dec 2009
A multitude of point solutions gave rise to discrete silos of member data, leading to numerous headaches for the ELCA Board of Pensions. For example, 12 Board of Pensions departments could not...
Provided by Microsoft
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Case Studies
Labor Union Tightens Accounting, Improves Member Outreach With Integrated Solution
Dec 2009
Unia, Switzerland's largest labor union, needed a way to consolidate data collected from different parts of its organization. Although it used standardized software to manage corporate accounting,...
Provided by Microsoft
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Case Studies
New Zealand Ministry Delivers Diverse Business Solutions With xRM Application Platform Layer
Dec 2009
The New Zealand Ministry of Economic Development (MED) is made up of many branches and departments, each with its own unique goals, processes, and datasets. In an effort to manage data more...
Provided by Microsoft
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Webcasts
Sun Systems for Siebel CRM Professional Edition
Jan 2010
Make the IT department's job easier. With Sun Systems for Siebel CRM Professional Edition, midsize companies can easily and cost-effectively deploy a CRM system in less than three hours. The...
Provided by Sun Microsystems
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Webcasts
How to Reduce CRM Infrastructure Sprawl: A Technical Guide to Consolidating Oracle Siebel CRM 8
Jan 2010
How to deliver the solutions the users are clamoring for while reducing the costs and footprint of the ever-expanding Oracle Siebel CRM 8 requirements? The presenters of this webcast will...
Provided by Sun Microsystems
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Case Studies
Medical Implant Device Management Solution Provider Cuts Costs, Increases Business Volume
Jan 2010
Access MediQuip manages medical device costs related to implantable devices, linking healthcare providers, device manufacturers, and the insurance carriers that pay for the implant procedures. To...
Provided by Microsoft
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Webcasts
Better Service Levels, Faster ROI - Sun Optimized Oracle CRM
Jan 2010
During challenging economic times, maintaining customer loyalty and reducing IT costs can yield the fastest ROI and make the biggest impact to the bottom line. Sun and Oracle deliver a CRM...
Provided by Sun Microsystems
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Webcasts
Momentum Webcast: Learn How Microsoft Dynamics CRM Online Plus BPOS Deliver Greater Value (Level 100)
Jan 2010
The attendee of this webcast learns more about the Microsoft cloud computing strategy. The presenter of this webcast focuses on two solutions from Microsoft Online Services, the Microsoft Business...
Provided by Microsoft
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Case Studies
Specialized Financial Institution: Vendor Management for Compliance and IT Efficiency
Nov 2008
Specialized Financial Institution wanted to optimize vendor spending and simplifying regulatory compliance processes. The company's IT leadership team created a Vendor Management Office (VMO) and...
Provided by BMC Software
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Case Studies
SJ Contact Center Improves Handling Millions of Customer Communications and Cuts Response Times
Jan 2010
SJ Contact Center wanted to create a learning organization with the ability to adapt to customers' needs and wants and introduce a common platform for all types of communication, as well as...
Provided by Oracle
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Case Studies
Institution of Engineering and Technology Leverages World-Class Consultancy for Business Transformation
Jan 2009
The Institution of Engineering and Technology (IET) wanted to build a modern, proactive, customer-focused organization that can manage an anticipated four-fold increase in online users by 2010 and...
Provided by Oracle
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Case Studies
New Zealand Ministry Delivers Diverse Business Solutions With the xRM Application Platform Framework
Jan 2010
With the Microsoft Dynamics CRM business management solution already in use within the New Zealand Ministry of Economic Development (MED), it became clear that it offered a framework that could be...
Provided by Microsoft
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Case Studies
USDA Accelerates Reporting by 80 Percent, Improves Operations Management With CRM Solution
Jan 2010
The Risk Management Agency (RMA) of the United States Department of Agriculture provides insurance to help preserve the economic stability of America's farmers and ranchers. The organization sets...
Provided by Microsoft
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Webcasts
Smarter Healthcare Demo
Feb 2010
This 3D interactive Demo takes you through the Smarter Healthcare scenario of "Jane", a woman having a medical emergency. You'll follow her entire healthcare experience and see how smarter...
Provided by IBM
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Whitepapers
Manage healthcare assets and optimize asset utilization with IBM Maximo Asset Management
Dec 2007
Healthcare organizations are under increasing pressure to manage a sophisticated mix of computerized devices, tools and equipment, systems and technologies. At the same time, healthcare...
Provided by IBM
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White Papers
Tap Into Social Media to Drive Enterprise Sales Results
Feb 2010
As the old saying goes, it's not what you know but whom you know. This continues to be true, particularly in today's business landscape. With the convergence of social media and enterprise...
Provided by InsideView
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White Papers
The Impact of Sales 2.0 On Sales & Marketing Effectiveness
Feb 2010
In the fall of 2009, the Bridge Group, Inc. conducted a survey on the impact of Sales 2.0 tools within organizations including the positive impact technology can have on the buying and selling...
Provided by InsideView
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White Papers
Need Warm Leads in Cold Weather? In The World of Sales 2.0. Warm Leads Await.
Feb 2010
In today's economy, the days of true cold calling are less and less frequent. Now, more than ever, sales organizations need to leverage the wealth of information and interactive possibilities in...
Provided by InsideView
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White Papers
Achieving Management Excellence (APAC)
Jan 2010
ERP has played an important role in making companies more efficient, but it will not be a competitive differentiator for 21st century companies. As global economies begin to rebound, it's more...
Provided by Oracle
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White Papers
Achieving Management Excellence (EMEA)
Jan 2010
ERP has played an important role in making companies more efficient, but it will not be a competitive differentiator for 21st century companies. As global economies begin to rebound, it's more...
Provided by Oracle
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White Papers
Achieving Management Excellence (LAD)
Jan 2010
ERP has played an important role in making companies more efficient, but it will not be a competitive differentiator for 21st century companies. As global economies begin to rebound, it's more...
Provided by Oracle
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Downloads
CRM Watchlist 2010
Feb 2010
To engage that new breed of customer - the social customer - vendors of enterprise and small business software are transforming the way they build and deliver their goods. These CRM watchlists...
Provided by ZDNet
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White Papers
Chat and Cobrowse on the Web: Wow and Win Online Customers with Realtime Service and Support
Nov 2005
With more and more customer interactions moving online, it is hardly surprising that some businesses are no longer content with using the web for self-service alone. These companies, early...
Provided by eGain Communications
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Webcasts
Momentum Webcast: Accelerate Line-of-Business Application Creation With Microsoft Dynamics CRM (Level 100)
Nov 2009
Every day countless business requests go unmet because Line-Of-Business (LOB) applications do not get funded. Most organizations meet their business process automation needs through the...
Provided by Microsoft
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Webcasts
IT Manager Webcast: Creating a Business Case for a Sales Platform Powered by Microsoft Dynamics CRM (Level 100)
Oct 2009
Microsoft IT created a compelling business case for the design and deployment of a user-centered Global Sales Experience platform based on Microsoft Dynamics CRM. The attendee of this webcast will...
Provided by Microsoft
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Case Studies
Building-Supply Company Strengthens Service Edge Over Big-Box Stores
Feb 2010
Riverhead Building Supply (RBS) serves the needs of professional builders and homeowners throughout the New York metropolitan area. To accommodate current growth and capitalize on future business...
Provided by Microsoft
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Case Studies
Health Supplement Maker Gains 25 Percent Faster Service, Reduces Development Costs
Feb 2010
BSN, a leading manufacturer of health and fitness supplements, needed a way to merge sales order and customer contact information from Microsoft Dynamics CRM with order and invoice data in...
Provided by Microsoft
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Case Studies
Export Development Canada Breaks Down Silos to Improve Customer Service and Increase Sales
Jan 2010
Export Development Canada (EDC) wanted to support the organization's move away from siloed sales and customer service by providing a unified view of customer data, regardless of what products each...
Provided by Oracle
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Case Studies
Farmers Insurance Group, Inc. Gains Enterprisewide View of Agent Data
Feb 2010
Farmers Insurance Group, Inc. wanted to consolidate disparate Customer Relationship Management (CRM) platforms to provide a holistic view of Independent Agent (IA) and Exclusive Agent (EA) data...
Provided by Oracle
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Case Studies
Lawn Tennis Association Boosts Membership With Advanced Customer Relationship Management Tools
Feb 2010
The Lawn Tennis Association (LTA) wanted to improve overall functionality of the LTA's backbone customer relationship management system, which holds key data, such as tournament schedules, match...
Provided by Oracle
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Whitepapers
Analytics for Everyone
Oct 2009
Learn how IBM's acquisition of SPSS provides SPSS users a broader support network, IBM Cognos users a predictive analytics platform, and more enterprise users one-stop shopping.
Provided by IBM
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Case Studies
Infogain Implements CRM Data Integration
Jan 2010
The client is the world leader in open network storage solutions for data-intensive enterprises. The client needed for a complete enterprise-wide CRM strategy and solve complex customer data...
Provided by Infogain
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Case Studies
Microsoft IT Business Case for the Global Sales Experience, Powered by Microsoft Dynamics CRM
Jul 2009
SMSG has more than 9,000 sales professionals in more than 100 countries around the world. While Microsoft has several hundred thousand partners and several million customers worldwide, its sales...
Provided by Microsoft
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Case Studies
Manufacturer Energizes Its Businesses With xRM-Based Solutions
Jun 2009
Ensto wanted to share information among its three business units through one, centralized system. The company implemented Microsoft Dynamics CRM using its xRM application platform layer to rapidly...
Provided by Microsoft
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Case Studies
Iconic Candy Maker Reduces Customer Churn by 34 Percent With CRM Solution
Dec 2009
Jelly Belly Candy Company has experienced rapid growth over the last decade, as the company expands into new geographies and product areas. The company installed an ERP system in 2007 and began...
Provided by Microsoft
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Whitepapers
AMR Research Ranks WebSphere Commerce as Top B2C E-Commerce Platform
Mar 2011
According to AMR Research, "The Bottom Line: IBM WebSphere is the front runner in our vendor landscape, with ATG following closely behind, proving the larger companies with the big, marquis retail...
Provided by IBM
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White Papers
eSignature Solutions for Sales 2011: Buyer's Guide
Mar 2011
Every year, businesses spend hard earned profits on technology to speed up the sales process. There are applications to generate more leads, to rate and route leads to salespeople, and to manage...
Provided by EchoSign
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White Papers
IDC Report: CA Automation Suite Paves the Way for Cloud
Mar 2011
This white paper describes how virtualization and cloud initiatives are creating new types of management challenges across physical and virtual data center environments. It explains why...
Provided by CA
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White Papers
API Considerations in CRM Vendor Selection
Sep 2010
A CRM solution brings together the sales, marketing, and customer service functions of an organization and can serve as a permanent database of record for the entire customer life-cycle; from the...
Provided by OSF Global Services
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White Papers
You've Selected Your CRM Platform. Now What?
Jan 2011
CRM is a strategic initiative - one that requires executive sponsorship, strong management and a clear roadmap. Without these, the implementation will undoubtedly take longer than expected, cost...
Provided by OSF Global Services
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Podcasts
Microsoft Dynamics CRM or Microsoft Dynamics NAV CRM, Which Is the Best Fit?
Feb 2011
Does one have questions as to which Microsoft Customer Relationship Management (CRM) solution to use in the company? The attendees of this podcast learn about Microsoft Dynamics CRM and Microsoft...
Provided by Microsoft
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White Papers
ECRM Features in Telecommunication Websites
Dec 2009
Electronic Commerce (ecommerce) is very important nowadays since its introduction during the inception of the Internet. Organizations had realized the advantages of using the Internet for making...
Provided by Universiti Teknologi MARA
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White Papers
Is Your CRM Solution Keeping Up with the Times?
Jan 2011
Many companies have significant existing investments in on-premises CRM software. Unfortunately, the robust CRM applications of just a few years ago lack the key capabilities businesses now need...
Provided by Oracle
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White Papers
Customer Data Integration: Managing Customer Information as an Organizational Asset
Feb 2009
Who are your customers? Which products and services are they buying across your enterprise? How much business have they transacted with your enterprise so far this year? Where do they conduct...
Provided by Teradata
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White Papers
Warehousing Web Analytics
Aug 2009
Innovation in the use of online data via traditional web analytics solutions has plateaued - focusing primarily on reporting basic facts about aggregated site usage. From long experience with...
Provided by Netezza
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Podcasts
Productivity, Process, and Time Management Tips With Microsoft Dynamics GP, Outlook & CRM
Jan 2011
People have more expected of them than ever before. The presenter of this podcast discusses some common time management challenges people face, and he provides insight on using technology users...
Provided by Microsoft
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White Papers
Electronic Signatures: A Strategic Way to Shrink the Sales Cycle and Improve Operational Efficiency
Jan 2011
Early in 2010 Aberdeen Research surveyed 472 organizations to learn about their ability to shorten the sales cycle and improve operational efficiency. The study aimed to identify best practices...
Provided by EchoSign
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White Papers
Customer Segmentation in Foreign Trade Based on Clustering Algorithms
Sep 2010
The goal of this paper is to segment the countries based on the value of export from Iran during 14 years ending at 2005. To measure the dissimilarity among export baskets of different countries,...
Provided by World Academy of Science, Engineering and Technology
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Webcasts
Home Care: Microsoft Dynamics & CareVoyant
Jun 2008
Have the 2008 PPS changes caused to rethink the clinical and administrative practices? The attendees of this webcast will see how CareVoyant and Dynamics provide a complete clinical, billing and...
Provided by ePartners
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Webcasts
Pursuit Management for Government Contractors
Jun 2008
Streamline the bidding process, gain valuable insight and reports, and quickly determine if a contract is a potential win, or if it should be considered as a sub. All this, and more, is possible,...
Provided by ePartners
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Webcasts
Sneak Peek: Meet Microsoft Dynamics CRM 2011
Nov 2010
Having included over 500 enhancements, Microsoft has unveiled a wowing release in CRM 2011. This webcast will get to sneak peek prior to its release in early 2011. What will one see? Outlook and...
Provided by ePartners
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Webcasts
Using CRM Data With SharePoint & Excel 2007
Jul 2007
Dynamics CRM Analytics Foundation is a business intelligence solution accelerator that helps to better track and manage business performance with dashboards and KPIs. The attendees will learn how...
Provided by ePartners
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Webcasts
Gain a Competitive Advantage With Microsoft CRM and Business Intelligence
Feb 2008
The attendees of this webcast will learn how sales, marketing, finance and performance management all comes together. The presenter of this webcast will explores how to automate marketing,...
Provided by ePartners
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Webcasts
Planning for Dynamics CRM 4.0 Panel Discussion
Apr 2008
During this webcast, a four-person panel of experts from ePartners and Microsoft provides information on Dynamics CRM 4.0. This webcast is geared for both prospective and current CRM clients and...
Provided by ePartners
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Webcasts
Microsoft CRM Smartphone Solutions Fill in the Missing Links in Your Sales Force
Aug 2009
Through this webcast one will learn how to improve forecast accuracy, account and opportunity documentation, and ensure field sales professionals are better informed and prepared for sales...
Provided by ePartners
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Webcasts
The Value of Integration: Microsoft CRM and Dynamics GP
Nov 2009
Integrating Microsoft Dynamics GP and Microsoft Dynamics CRM can help plug valuable time and cash leaks in the organization. And if anyone thinking that with the sluggish economy that it's a bad...
Provided by ePartners
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Webcasts
Using e-Mail Marketing & Microsoft CRM to Drive Sales in a Challenging Market
Oct 2010
Through this webcast one will learn how ExactTarget's integration with Microsoft Dynamics CRM can helps to manage and automate a wide variety of email and mobile marketing campaigns that leverage...
Provided by ePartners
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Webcasts
Microsoft Dynamics CRM Demo
Jun 2008
Microsoft Dynamics CRM developed for a wide range of company sizes, from 5-10 users up to thousands. It offers sales and lead management, marketing management and services management. It is...
Provided by ePartners
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Webcasts
Microsoft Dynamics CRM Vs. Salesforce - Who Wins in the Cloud?
Oct 2010
Through this webcast one will learn about which Microsoft Dynamics solution is best suited to the customer relationship management requirements. This webcast is a high-level comparison of the two...
Provided by ePartners
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White Papers
Realization of SCM and CRM by Using RFID-Captured Consumer Behavior Information
Apr 2009
Physical store retailers are facing a tougher situation than ever. In order to tackle this tough situation, they need not only to reduce cost by effectively executing SCM but also to introduce...
Provided by Academy Publisher
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Whitepapers
Secure iPhone Access to Corporate Web Applications
Jan 2011
Mobile devices have become computers in their own right, with a huge array of applications, significant processing capacity, and the ability to handle high bandwidth connections. They are the...
Provided by F5 Networks
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Whitepapers
Security Considerations for Small and Medium-Sized Enterprises (SMEs)
Jan 2011
It is never possible to guarantee that a company is totally secure or that a breach will not occur, however implementing the latest tools and providing ongoing, end-user education will minimize...
Provided by GFI Software
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White Papers
The Hidden Risks of a "Bring your own Device" (BYOD) Mobility Model
Jan 2011
Today, as companies deal with the Consumerization of enterprise mobility with a workforce that is younger and more tied to their smart devices, as well as the overall cost of maintaining...
Provided by ProfitLine
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White Papers
Unified SOA tools align business and IT
Jan 2011
IT pros anticipate big gains from an integrated SOA suite that includes pre-integration with BPM technology, an IDG survey has found. The top benefit: the ability to strategically align...
Provided by Oracle
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Webcasts
Microsoft Dynamics Webcast: Microsoft Dynamics CRM or Microsoft Dynamics AX CRM, Which Fits Your Business? (Level 100)
Dec 2010
Do you have questions as to which customer relationship management (CRM) solution one should use in the company? The Attendee of this webcast will learn about Microsoft Dynamics CRM and Microsoft...
Provided by Microsoft
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Webcasts
Microsoft Webcast: CRM 2011: Familiar Software That Empowers Your Employees Now (Level 100)
Dec 2010
Microsoft Dynamics CRM powers business productivity across sales and marketing, customer service, and extended relationships. Take advantage of familiar Microsoft technologies to empower the...
Provided by Microsoft
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Webcasts
Microsoft Webcast: Microsoft Dynamics CRM 2011: Improve Profitability and Employee Effectiveness (Level 100)
Dec 2010
Microsoft Dynamics CRM powers business productivity across sales and marketing, customer service, and extended relationships. Take advantage of familiar Microsoft technologies to empower the...
Provided by Microsoft
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Webcasts
Microsoft Webcast: Make Intelligent Decisions in Real Time With Microsoft Dynamics CRM 2011 (Level 100)
Dec 2009
Microsoft Dynamics CRM powers business productivity across sales and marketing, customer service, and extended relationships. Take advantage of familiar Microsoft technologies to empower the...
Provided by Microsoft
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Case Studies
Banco De Oro Implements CRM Solution for Its Call Center With Fujitsu Philippines
Jan 2011
With the financial services and banking industry players aligning business strategies brought about by the industry deregulation, Banco De Oro (BDO) chose to put renewed and aggressive emphasis on...
Provided by Fujitsu
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Podcasts
Digital Marketing With FAST, SharePoint 2010, and Microsoft Dynamics CRM
Dec 2010
In this podcast, the speaker discusses a practical solution for surfacing large amounts of structured data from Microsoft Dynamics CRM 2011 (beta) using Microsoft FAST Search Server for Internet...
Provided by Microsoft
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White Papers
Putting Market-Facing Technology to Work: Organizational Drivers of CRM Performance
Nov 2009
large proportion of firms that adopt Customer Relationship Management (CRM) technology find it challenging to integrate CRM technology into their core marketing processes and utilize CRM...
Provided by Springer Science+Business Media
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Podcasts
Microsoft Dynamics CRM 2011: Improve Profitability and Employee Effectiveness
Dec 2010
Microsoft Dynamics CRM powers business productivity across sales and marketing, customer service, and extended relationships. Take advantage of familiar Microsoft technologies to empower the...
Provided by Microsoft
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Podcasts
Make Intelligent Decisions in Real Time With Microsoft Dynamics CRM 2011
Dec 2010
Microsoft Dynamics CRM powers business productivity across sales and marketing, customer service, and extended relationships. Take advantage of familiar Microsoft technologies to empower the...
Provided by Microsoft
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Podcasts
CRM 2011: Familiar Software That Empowers Your Employees Now
Dec 2010
Microsoft Dynamics CRM powers business productivity across sales and marketing, customer service, and extended relationships. Take advantage of familiar Microsoft technologies to empower the...
Provided by Microsoft
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White Papers
SAP Business ByDesign: The Most Complete and Adaptable On-Demand Business Solution
Dec 2010
Learn how our complete on-demand solution can help your manufacturing company achieve greater responsiveness, control over operations, and increased visibility.
Provided by SAP
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Webcasts
SMB Super Powers - How to Succeed in 2010
Apr 2010
Even as the clouds begin to lift from the U.S. economy, marketing departments find themselves still asked to accomplish more with budgets frozen and headcounts static. In addition to managing...
Provided by Citrix Online
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White Papers
Finding Customer Loyalty in a Multichannel World
Mar 2010
In this 1to1 Media and Oracle podcast, Don Peppers, Founding Partner of Peppers & Rogers Group, and Melissa Boxer, Vice President of CRM Applications at Oracle, engage in a dialogue to find out...
Provided by Oracle
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White Papers
Video Whitepaper: It's All About the Salesperson - Taking Advantage of Web 2.0
Jan 2010
Similar to how Web 2.0 applications like Facebook and Twitter have changed how people communicate and interact within personal social networks, salespeople need comparable applications that...
Provided by Oracle
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White Papers
Video: Differentiate Your Company With Complete CRM
Jan 2010
This white paper will expand on what Oracle defines as Complete CRM - how businesses can better engage customers and users, manage customer transactions, and analyze results to adapt and take...
Provided by Oracle
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Case Studies
Islamic Bank Cuts Number of Applications Used in Contact Centres by 88 Per Cent
Mar 2010
Dubai Bank offers Islamic corporate and retail banking services in the United Arab Emirates (UAE). It wanted to provide more responsive customer service, and simplify process compliance with...
Provided by Microsoft
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Case Studies
Integrated CRM Solution Helps Advertising Auction House Grow 100 Percent Per Year
Mar 2010
Bid4Spots hosts weekly online reverse auctions that enable advertisers to buy radio and cable TV advertising airtime at the last minute. The company has been doubling in size since its founding in...
Provided by Microsoft
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Case Studies
DIRECTV, Inc. Improves Customer Satisfaction and Reduces Churn With Real-Time Data Integration
Mar 2010
DIRECTV wanted to maintain high quality customer care for the company's millions of satellite television customers to support growth and prevent customer churn in a highly competitive market and...
Provided by Oracle
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Case Studies
University of Hertfordshire Drives Vision for Employer Engagement With Customer Relationship Management
Mar 2010
University of Hertfordshire wanted to gain a consolidated, accurate, enterprise-wide view of the multiple, dynamic, cross-functional, and often complex relationships with industry partners,...
Provided by Oracle
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Case Studies
Insurance Company Gains Competitive Edge, Increases Customer Base With CRM Solution
Jan 2009
AEGON Religare Life Insurance, a new player in Indian insurance market, is dedicated to build a firm future, both for customers and employees by balancing a local approach with the power of an...
Provided by Microsoft
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White Papers
E-Commerce Best Practices
Apr 2010
E-Commerce is the buying and selling of goods and services on the web, including business to consume, business to business, e-tailing, and e-mail sales campaigns. Here we look at web based B2C...
Provided by PEER 1 Dedicated Hosting
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Webcasts
Microsoft Career Webcast: Meet women at Microsoft showcasing 3 Services roles they excel at and love to do
Apr 2010
Meet up to 12 different women from Microsoft Services and learn how they are helping our customers succeed. We are holding four webcasts to accommodate four different time zones on the three roles...
Provided by Microsoft Corporation
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Webcasts
Online Sales Training: Changing the Game
Oct 2009
In this Adobe and Training Industry, Inc. webinar recording you will learn how to teach skills, coach sales professionals and capture the best elements of classroom training in online settings.
Provided by Adobe Systems
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Webcasts
Innovative Online Communications and Training Strategies
Nov 2009
Join Adobe to learn how Columbia-St. Mary's medical centers in Milwaukee leveraged web conferencing to improve patient care, connect with doctors, patients and families globally and support the...
Provided by Adobe Systems
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Webcasts
You Had Me at Hello: Techniques to quickly catch people's attention in marketing webinars
Nov 2009
View this recorded webinar to learn how to create better beginnings for your presentations or marketing materials so that you attract attention in 30 seconds or less.
Provided by Adobe Systems
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Case Studies
The Tech Museum of Innovation Builds Personalization System on NetApp Foundation
Jan 2009
The Tech Museum of Innovation is a hands-on technology and science museum that engages people of all ages and backgrounds in exploring and experiencing the technologies affecting their lives. For...
Provided by NetApp
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Case Studies
High-Tech Manufacturer Boosts Productivity by 15-20 Percent, Achieves ROI in 8-10 Months
Apr 2010
To fully standardize its sales processes and improve the rigor of sales reporting, Panduit - a leading manufacturer of comprehensive physical infrastructure solutions based on the Unified Physical...
Provided by Microsoft
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Case Studies
311 Call Center Boosts Operational Efficiency, Avoids Higher Costs With CRM Solution
Apr 2010
The City of Birmingham, Alabama, needed a new 311 call center solution to help route and track service requests from citizens. The call center's previous system was expensive to maintain,...
Provided by Microsoft
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Case Studies
Telecom Company Deploys Effective Services Using CRM to Ensure High Level of Customer Approval
Apr 2010
Headquartered in Gurgaon, S Tel Private Limited is one the recent entrants in telecommunication in India. S Tel, wanted to build a technology platform that would sustain rapid growth. Without a...
Provided by Microsoft
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Case Studies
Software Developer Boosts Insight, Productivity, and Service Levels With ERP Upgrade
Apr 2010
A developer of custom software, Dorset Software has 50 employees and annual sales of U.S.$3.3 million. The company firmly believes in leveraging technology to help people work faster and smarter...
Provided by Microsoft
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Webcasts
Dynamic Online Sales Presentations - Part 1 of a 3 Part Series
Apr 2010
Take 9 minutes to transform your online sales presentations so that every single one is compelling and memorable. The purpose of these three 3-minute OnDemand modules is to show you techniques to...
Provided by Adobe Systems
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Webcasts
Dynamic Online Sales Presentations - Part 2 of a 3 Part Series
Apr 2010
Take 9 minutes to transform your online sales presentations so that every single one is compelling and memorable. The purpose of these three 3-minute OnDemand modules is to show you techniques to...
Provided by Adobe Systems
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Webcasts
Dynamic Online Sales Presentations - Part 3 of a 3 Part Series
Apr 2010
Take 9 minutes to transform your online sales presentations so that every single one is compelling and memorable. The purpose of these three 3-minute OnDemand modules is to show you techniques to...
Provided by Adobe Systems
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Case Studies
Administaff Enhances Sales Pipeline Visibility and Minimizes Duplicate Records for Greater Efficiencies
Apr 2010
Administaff wanted to implement a robust Customer Relationship Management (CRM) tool that mirrors the company's sales process for specialized Human Resources (HR) services and improve pipeline...
Provided by Oracle
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Case Studies
Engro Foods Keeps Track of 60,000-Strong Consumer Base With on Demand CRM Solution
Apr 2010
Founded in March 2006, Engro Foods Limited is a producer and marketer of dairy products. Engro Foods has seen a rapid growth in sales and market share. However, keeping track of its customer base...
Provided by Oracle
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Case Studies
Federated CRM Offering Slashes Deployment Costs by $1 Million
Apr 2010
AgFirst provides funding and back-office services to agricultural associations, which provide financing to more than 80,000 farmers, ranchers, and agribusinesses across 15 states in the eastern...
Provided by Microsoft
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White Papers
Rapid Predictive Modeling for Customer Intelligence
Mar 2010
Business analysts often need to develop campaigns based on predictive models to select which customers to target. The models often need to be developed in a short amount of time without always...
Provided by SAS Institute
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White Papers
An ERP Platform Strategy Based on Industry-Standard Servers
Mar 2010
Read how industry-standard, 4-socket servers play an essential role in Intel IT's ERP environment.
Provided by Intel
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White Papers
Video: The Catalyst for Advanced Sales Enablement
May 2010
According to IDC, 33% of lost deals are due to unprepared sales reps. Leading corporations such as Cisco, NetApp and Oracle are embracing enterprise video to share sales training content and...
Provided by Altus
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Whitepapers
3M Company: HP Managed Print Services saves more than $3M at 3M
May 2010
"HP's expertise in the discovery and design phase�investigating what devices we had in place, how we were using them, and what the costs were�was invaluable. They really brought the blueprint for...
Provided by Hewlett-Packard (HP)
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Whitepapers
The Enterprise Resource Planning (ERP) Market:Potential Buying Window Beginning to Close?
Jan 2010
As the global economy recovers you need your ERP solution to help drive innovation and transformation to stay ahead of your competition. Take a look at this report from AMR Research to find out if...
Provided by IBM
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Case Studies
Online Education Services Provider Prepares for Growth With CRM, Data Management Solution
May 2010
Founded in 1995, Embanet partners with colleges and universities that seek to launch fully online degree programs. Embanet had outgrown its Customer Relationship Management (CRM) software and,...
Provided by Microsoft
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Case Studies
Real Estate Company Increases Efficiency by 50 Percent
May 2010
Founded in 1988, Supertech Limited, a premier real estate developer, constantly works towards creating new benchmarks of architectural excellence in the contemporary global environment. Supertech...
Provided by Microsoft
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Case Studies
Neuberger Berman Defines Front Office Strategy for the New Firm
Apr 2010
Neuberger Berman wanted to develop a cohesive strategy on how the customer relationship management system can provide benefits to the entire firm, rather than pursuing separate plans by the...
Provided by Oracle
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Case Studies
ProMexico Improves Administration of Direct Foreign Investment Projects With Flexible IT Platform
Apr 2010
ProMexico wanted to implement a flexible and scalable IT infrastructure to support the agency's growth without increasing infrastructure costs and provide real-time data visibility to improve...
Provided by Oracle
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Case Studies
BUCHER MOTOREX Group Extends Its Presence in International Markets With SAP and IBM
Feb 2010
National and International growth for the BUCHER MOTOREX Group highlighted a need to improve processes. The company wanted to learn more about customer behavior to tune its marketing programs and...
Provided by IBM
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Case Studies
SOA Enables Multichannel Customer Service for Texas Health Commission: The State of Texas Legislates Business and IT Transformation of Its Health and Human Services Commission
Dec 2008
State legislature required that the Texas health services structure transform into a consolidated, responsive "Enterprise" that would provide greater accountability, improved service delivery and...
Provided by IBM
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Case Studies
IntelliGlobe and IBM Solution Helps a Small Danish Company That Produces and Sells Cleaning Products to Increase Its Business
Oct 2008
Simi A/S was losing data because of the method of synchronization in its system powered by Microsoft products. It was wrong and needed to be changed. Simi A/S dropped Microsoft and turned to IBM...
Provided by IBM
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Case Studies
British Telecom Takes Control of Amdocs CRM Data Growth to Maintain Service Level Agreements
Apr 2010
British Telecom (BT) wanted to resolve data growth issues affecting British Telecom's mission-critical CRM application. Remove the backlog of closed cases and improve the management of new cases...
Provided by IBM
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Case Studies
Vodafone Spain Supports Expansive Business and Marketing Initiatives by Managing Amdocs CRM Data Growth
Apr 2010
Vodafone Spain wanted to increase support for vital marketing campaigns to generate new revenue and resolve data growth issues and support future business expansion. The challenge was to sustain...
Provided by IBM
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Case Studies
British Telecom Manages Continued Data Growth to Improve Siebel Operational Efficiencies and Support 24/7 Service Level Requirements
Apr 2010
British Telecom (BT) Group wanted to maintain Siebel operational efficiencies by improving in-house archive processes to manage data growth. Ensure application availability by implementing a...
Provided by IBM
