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customer management
(306 results)Search the Library
Mission Statement
TechRepublic's ITPapers is the Web's largest library of free technical IT white papers, webcasts, and case studies. Covering IT categories including Data Management, IT Management, Networking, Communications, Enterprise Applications, Storage, Security and much more, TechRepublic's White Paper Directory is the best source for technical white papers and IT information.
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Case Studies
New Zealand Ministry Delivers Diverse Business Solutions With the xRM Application Platform Framework
Jan 2010
With the Microsoft Dynamics CRM business management solution already in use within the New Zealand Ministry of Economic Development (MED), it became clear that it offered a framework that could be...
Provided by Microsoft
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Case Studies
USDA Accelerates Reporting by 80 Percent, Improves Operations Management With CRM Solution
Jan 2010
The Risk Management Agency (RMA) of the United States Department of Agriculture provides insurance to help preserve the economic stability of America's farmers and ranchers. The organization sets...
Provided by Microsoft
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Downloads
CRM Watchlist 2010
Feb 2010
To engage that new breed of customer - the social customer - vendors of enterprise and small business software are transforming the way they build and deliver their goods. These CRM watchlists...
Provided by ZDNet
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Webcasts
Momentum Webcast: Accelerate Line-of-Business Application Creation With Microsoft Dynamics CRM (Level 100)
Nov 2009
Every day countless business requests go unmet because Line-Of-Business (LOB) applications do not get funded. Most organizations meet their business process automation needs through the...
Provided by Microsoft
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Webcasts
IT Manager Webcast: Creating a Business Case for a Sales Platform Powered by Microsoft Dynamics CRM (Level 100)
Oct 2009
Microsoft IT created a compelling business case for the design and deployment of a user-centered Global Sales Experience platform based on Microsoft Dynamics CRM. The attendee of this webcast will...
Provided by Microsoft
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Case Studies
Health Supplement Maker Gains 25 Percent Faster Service, Reduces Development Costs
Feb 2010
BSN, a leading manufacturer of health and fitness supplements, needed a way to merge sales order and customer contact information from Microsoft Dynamics CRM with order and invoice data in...
Provided by Microsoft
-
Case Studies
Farmers Insurance Group, Inc. Gains Enterprisewide View of Agent Data
Feb 2010
Farmers Insurance Group, Inc. wanted to consolidate disparate Customer Relationship Management (CRM) platforms to provide a holistic view of Independent Agent (IA) and Exclusive Agent (EA) data...
Provided by Oracle
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Case Studies
Microsoft IT Business Case for the Global Sales Experience, Powered by Microsoft Dynamics CRM
Jul 2009
SMSG has more than 9,000 sales professionals in more than 100 countries around the world. While Microsoft has several hundred thousand partners and several million customers worldwide, its sales...
Provided by Microsoft
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Case Studies
Manufacturer Energizes Its Businesses With xRM-Based Solutions
Jun 2009
Ensto wanted to share information among its three business units through one, centralized system. The company implemented Microsoft Dynamics CRM using its xRM application platform layer to rapidly...
Provided by Microsoft
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Case Studies
Iconic Candy Maker Reduces Customer Churn by 34 Percent With CRM Solution
Dec 2009
Jelly Belly Candy Company has experienced rapid growth over the last decade, as the company expands into new geographies and product areas. The company installed an ERP system in 2007 and began...
Provided by Microsoft
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Case Studies
Automated Materiel Tracking Solution Helps Ensure Military Readiness
Sep 2009
Under the aegis of the United Nations, European Union and NATO, the German Federal Armed Forces participate in peacekeeping operations around the globe. At the cornerstone of this transformation:...
Provided by Hewlett-Packard (HP)
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Case Studies
Area Council Saves More Than £5 Million Over Three Years With Services Solution
Jun 2009
The council of the Royal Borough of Kingston upon Thames wanted to centralize interactions with the public to improve service. It implemented a contact center solution based on Microsoft Dynamics...
Provided by Microsoft
-
Case Studies
The Strategy-Infrastructure Connection for Frans Bonhomme
Jul 2008
The Discount Bank Latin America has served the citizens of Uruguay since 1958. Today, the Bank is one of the premier financial institutions in the region and currently has twelve facilities...
Provided by Unisys
-
Case Studies
Communications Service Provider Takes Advantage of Architecture Assessment, Leading to Breakthrough Results
Mar 2010
Before implementing Microsoft Dynamics CRM, Elingo used multiple disconnected applications to manage internal processes and customer information. These disparate applications led to a high...
Provided by Microsoft
-
Case Studies
Building Industry Leader Uses Technical Advisory Services Architecture Assessment to Gain Optimal Performance From Microsoft Dynamics CRM
Mar 2010
Mapei wanted to optimize its implementation of Microsoft Dynamics CRM, and the company's sales force wanted to use the solution to let customers submit their own orders efficiently Mapei asked...
Provided by Microsoft
-
Case Studies
Leading Law Firm Improves Efficiency, Strengthens Client Ties With CRM Software
Mar 2010
Reed Smith, one of the world's leading law firms, was challenged to maintain close relationships with clients as it and the number of its clients grew in a highly competitive legal market. A team...
Provided by Microsoft
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Case Studies
Turk Telekom Develops Benefits-Driven CRM Roadmap
Mar 2010
Turk Telekom Group wanted to protect traditional revenue streams and mitigate decline in total PSTN lines through carefully designed rebalancing activities and increase broadband penetration and...
Provided by Oracle
-
Case Studies
Gould & Lamb LLC Signs Deals Worth US$30 Million With New Claims Reporting and Compliance System
Mar 2010
Gould & Lamb, LLC wanted to implement a flexible and robust Customer Relationship Management (CRM) solution capable of supporting current and future operational and reporting needs and unify...
Provided by Oracle
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Whitepapers
Seven Reports Every Chemicals and Petroleum Supply Chain Executive Needs: Supply Chain Performance Management With IBM
Aug 2009
This white paper describes the need for effective, efficient performance management software to help drive success in today's complicated chemicals and petroleum industry supply chains. Such...
Provided by IBM
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Whitepapers
Creating Focused Siebel Test Databases
Apr 2008
Ensuring the accuracy, reliability and quality of the Siebel applications has never been more important. Why? Because companies across industries depend on Siebel to manage customer information,...
Provided by IBM
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Whitepapers
Managing Amdocs CRM Data for Optimal Business Value
Jun 2008
Companies around the world have invested millions of dollars in Customer Relationship Management (CRM) systems, like Amdocs CRM, as a key enabling technology. By collecting large volumes of...
Provided by IBM
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Case Studies
Integrated CRM Solution Helps Advertising Auction House Grow 100 Percent Per Year
Mar 2010
Bid4Spots hosts weekly online reverse auctions that enable advertisers to buy radio and cable TV advertising airtime at the last minute. The company has been doubling in size since its founding in...
Provided by Microsoft
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Case Studies
Supply Chain Management Solution Provider Creates New Business Opportunities With OBA
Jun 2009
TXT e-solutions, founded in 1989 and headquartered in Milan, Italy, markets Supply Chain Management (SCM) software to manufacturing companies. TXT e-solutions recognized an opportunity to deliver...
Provided by Microsoft
-
Case Studies
High-Tech Manufacturer Boosts Productivity by 15-20 Percent, Achieves ROI in 8-10 Months
Apr 2010
To fully standardize its sales processes and improve the rigor of sales reporting, Panduit - a leading manufacturer of comprehensive physical infrastructure solutions based on the Unified Physical...
Provided by Microsoft
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Case Studies
311 Call Center Boosts Operational Efficiency, Avoids Higher Costs With CRM Solution
Apr 2010
The City of Birmingham, Alabama, needed a new 311 call center solution to help route and track service requests from citizens. The call center's previous system was expensive to maintain,...
Provided by Microsoft
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Case Studies
Telecom Company Deploys Effective Services Using CRM to Ensure High Level of Customer Approval
Apr 2010
Headquartered in Gurgaon, S Tel Private Limited is one the recent entrants in telecommunication in India. S Tel, wanted to build a technology platform that would sustain rapid growth. Without a...
Provided by Microsoft
-
Case Studies
Engro Foods Keeps Track of 60,000-Strong Consumer Base With on Demand CRM Solution
Apr 2010
Founded in March 2006, Engro Foods Limited is a producer and marketer of dairy products. Engro Foods has seen a rapid growth in sales and market share. However, keeping track of its customer base...
Provided by Oracle
-
Case Studies
Federated CRM Offering Slashes Deployment Costs by $1 Million
Apr 2010
AgFirst provides funding and back-office services to agricultural associations, which provide financing to more than 80,000 farmers, ranchers, and agribusinesses across 15 states in the eastern...
Provided by Microsoft
-
White Papers
Innovating With Your Contact Center: Turning Your Customers Into Brand Advocates
Feb 2010
Today's technologically savvy consumers are more versatile in how they communicate and more sensitive to how service options resonate with their own communications habits. As a result, versatility...
Provided by Alcatel-Lucent
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Case Studies
Online Education Services Provider Prepares for Growth With CRM, Data Management Solution
May 2010
Founded in 1995, Embanet partners with colleges and universities that seek to launch fully online degree programs. Embanet had outgrown its Customer Relationship Management (CRM) software and,...
Provided by Microsoft
-
Case Studies
Real Estate Company Increases Efficiency by 50 Percent
May 2010
Founded in 1988, Supertech Limited, a premier real estate developer, constantly works towards creating new benchmarks of architectural excellence in the contemporary global environment. Supertech...
Provided by Microsoft
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Case Studies
Neuberger Berman Defines Front Office Strategy for the New Firm
Apr 2010
Neuberger Berman wanted to develop a cohesive strategy on how the customer relationship management system can provide benefits to the entire firm, rather than pursuing separate plans by the...
Provided by Oracle
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Case Studies
Kuhne+Nagel Reduces Ground Transportation Spend and Supports Significant Shipment Volume Increase
Apr 2010
Kuhne+Nagel International AG wanted to grant logistics clients visibility into transport spending, including complex, multimodal shipments and reduce overhead costs of decentralized activities...
Provided by Oracle
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Case Studies
Supply Chain Management Solution From IBM and e-Jing Technologies Centralizes Business of Hong Kong Clothing Manufacturer
Mar 2009
As a leading garment manufacturer in Hong Kong, YCL Manufacturing found it challenging to handle shortened lead times and demands of overseas customers, while maintaining quality of its products....
Provided by IBM
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Case Studies
Speedy Products Finds Rapid Route to Inventory Savings
May 2009
With sales doubling, growing levels of stock in the warehouse were pushing up internal costs and reducing flexibility; existing information systems were geared to financials, not supply chain, and...
Provided by IBM
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Case Studies
BlueScope Steel Reduces Transportation Costs, Improves Payload for All Vehicle Types
May 2010
BlueScope Steel wanted to standardize and automate key transportation processes across the company's network of manufacturing and distribution centers and reduce inventory levels and carrying...
Provided by Oracle
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Case Studies
British Telecom Manages Continued Data Growth to Improve Siebel Operational Efficiencies and Support 24/7 Service Level Requirements
Apr 2010
British Telecom (BT) Group wanted to maintain Siebel operational efficiencies by improving in-house archive processes to manage data growth. Ensure application availability by implementing a...
Provided by IBM
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Webcasts
Microsoft Webcast: Optimize Your Sales Performance in the Cloud With Microsoft Dynamics CRM Online (Level 100)
May 2010
Microsoft Dynamics CRM Sales Force Automation (SFA) delivers end-to-end sales cycle capabilities to drive sales efficiency and execution from the cloud. The attendee of this webcast wants to see...
Provided by Microsoft
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Webcasts
Microsoft Webcast: Drive Sales, Marketing, and Service Success With Microsoft Dynamics CRM Online (Level 100)
Apr 2010
For organizations of all sizes, Microsoft Dynamics CRM Online is an on-demand customer relationship management solution that is fast, flexible, and familiar, and it is available over the Internet...
Provided by Microsoft
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White Papers
Creating a Customer Influence Factor to Decrease the Impact of Churn and to Enhance the Bundle Diffusion in Telecommunications Based on Social Network Analysis
Mar 2010
Telecommunications' industry evolves into a high competitive market which demands companies to put in place an effective customer relation approach. Social network analysis can be used to increase...
Provided by Dublin City University
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Case Studies
Electro-Motive Diesel Implements a CRM Sales Module With the Support of TCS
May 2011
Today it is almost impossible for a large organization to survive without considering the needs and expectations of its customers through a Customer Relationship Management (CRM) system....
Provided by Tata Consultancy Services
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Case Studies
TCS Assist HP Inc (Palm GBU) to Gain Insights Into Its Developer and Customer Relationships
Nov 2010
The growth of the smartphone industry has unleashed a new market for application development, and smartphone manufacturers like Palm wished to nurture this development community and forge...
Provided by Tata Consultancy Services
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White Papers
A General Simulation Framework for Supply Chain Modeling: State of the Art and Case Study
Mar 2010
Nowadays there is a large availability of discrete event simulation software that can be easily used in different domains: from industry to supply chain, from healthcare to business management,...
Provided by University of Calabria
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White Papers
Multi-Agent System Interaction in Integrated SCM
Oct 2009
Coordination between organizations on strategic, tactical and operation levels leads to more effective and efficient supply chains. Supply chain management is increasing day by day in modern...
Provided by Banasthali University
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White Papers
An Empirical Analysis on the Operational Efficiency of CRM Call Centers in Korea
Dec 2007
As CRM has come into the spotlight, call center, which is at the cutting edge of CRM strategy, is newly spotlighted as an important communication channel of relationship between company and...
Provided by Pusan National University
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White Papers
A Model Predictive Control and Time Series Forecasting Framework for Supply Chain Management
Jun 2009
Model Predictive Control has been previously applied to supply chain problems with promising results; however hitherto proposed systems possessed no information on future demand. A forecasting...
Provided by National Technical University of Athens
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White Papers
An Agent-Based Reverse Pricing Model for Reducing Bullwhip Effect in Supply Chains
Oct 2007
This paper addresses the problem of increasing order variances in multi-tier supply chains. The majority of current approaches for reducing this problem, namely the bullwhip effect, rely on...
Provided by University of Hohenheim
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White Papers
Developing Approaches of Supply Chain Management Systems of Enterprises in Pakistan
Jul 2008
This paper identifies the problems of pakistani enterprises concerning supply chain networks and orders solutions to improving its overall performance and competitiveness. Seldom, a non-trivial...
Provided by Harbin Institute of Technology
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White Papers
A SCOR Reference Model of the Supply Chain Management System in an Enterprise
Jul 2008
State-of-the-art supply chain management systems can be obtained from the supply chain operations reference-model for business applications, advancement and practices. Problematic management...
Provided by Harbin Institute of Technology
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White Papers
Aberdeen Group-Financial Planning, Budgeting, and Forecasting WP
Apr 2011
When the economy slows, many businesses react by retrenching and cutting costs in order to weather the downturn. While such cost reduction is important, companies often overlook equally critical...
Provided by SAP
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White Papers
IT Adoption for Supply Chain Integration in Retail Sector
Feb 2011
Application of Information Technology (IT) in Supply Chain Integration (SCI) has enabled Organizations to meet everchanging dynamic global markets. The present paper tries to investigate important...
Provided by University of Asia Pacific
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Podcasts
Learn How Microsoft Dynamics CRM Online Plus BPOS Deliver Greater Value
Jan 2010
Please join one for the Microsoft-led seminar Learn How Microsoft Dynamics CRM Online Plus BPOS Deliver Greater Value, where the speaker will review two solutions from Microsoft Online Service,...
Provided by Microsoft Corporation
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Webcasts
Greening the Supply Chain
Jan 2011
The attendees of this webcast will learn areas of the supply chain that can make the most impact on becoming environmentally-friendly. Understand the various areas to look at and the monetary...
Provided by QAD
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Webcasts
Greening Your Supply Chain Through Lean Manufacturing
Jan 2011
Is the company profiting from environmentally friendly or "Green" products? A recent survey found that a product's "energy footprint" has significant influence on consumers' purchasing decisions....
Provided by QAD
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Webcasts
Supply Chain Best Practices for Enabling Superior Performance
Jan 2011
Drive efficiency and create unsurpassed value with innovative and rapidly deployed supply chain solutions that support industry best practices. Limited resources, quick turnaround times and a...
Provided by QAD
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Case Studies
Super Calling With Legrand CRM Boosts WA Fund's Future
Apr 2010
The Western Australia Local Government Superannuation Plan is one of West Australia's leading industry funds. Their challenge is to respond to superannuation industry changes, such as the...
Provided by Legrand Software
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Case Studies
Legrand CRM the Right Prescription for Gallay Medical & Scientific
Feb 2011
Medical equipment sales and service they faced the challenge of Improve account management efficiency and customer satisfaction. Fully-integrated customer contact customer service, warranty...
Provided by Legrand Software
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Case Studies
Bull, Son & Schmidt Puts Legrand CRM Into Practice With a Positive Verdict
Jan 2011
A well-established Sydney law firm faced issue to improve client contact and services by creating a readily-accessible, easy-to-view fully documented history of client information. They got the...
Provided by Legrand Software
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Case Studies
Baseball Team Champions Technology and Scores Big Win With Fans
Jun 2008
Tampa Bay Rays they are facing challenges with outdated technology infrastructure could not support rapid organizational growth their sales agents lacked visibility into fan history, limiting...
Provided by Cisco Systems
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White Papers
Lock-In Situations in Supply Chains: A Social Exchange Theoretic Study of Sourcing Arrangements in Buyer-supplier Relationships
Jan 2009
Social exchange theory is used to gain a better understanding of the relationship between a buyer and a supplier that is characterized by lock-in situations. The authors begin by reviewing the...
Provided by Reed Elsevier
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White Papers
Modeling and Simulation of SCSA Performance Under E-Commerce Environment
Jul 2009
The performance evaluation of Supply Chain Strategy Alliance (SCSA) has the novelty compares with the traditional enterprise organization form under electronic commerce environment. This paper...
Provided by Academy Publisher
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Podcasts
Microsoft Dynamics CRM or Microsoft Dynamics NAV CRM, Which Is the Best Fit?
Feb 2011
Does one have questions as to which Microsoft Customer Relationship Management (CRM) solution to use in the company? The attendees of this podcast learn about Microsoft Dynamics CRM and Microsoft...
Provided by Microsoft
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White Papers
Do Call Centers Promote School Enrollment? Evidence From India
Jun 2010
Globalization has changed job opportunities in much of the developing world. In India, outsourcing has created a new class of high-skill jobs which have increased overall returns to schooling....
Provided by University of Chicago
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White Papers
Memory Resource Allocation for File System Prefetching From a Supply Chain Management Perspective
Apr 2010
As an important technique to hide disk I/O latency, prefetching has been widely studied, and dynamic adaptive prefetching techniques have been deployed in diverse storage environments. However,...
Provided by Association for Computing Machinery
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White Papers
Think Flat Shrinking the Expanding Supply Chain
Oct 2007
Competitiveness of global enterprises will depend on the exchange and consumption of supply chain information to mask the distances in inventory movement and also on the management of risk in...
Provided by Infosys Technologies
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White Papers
Creating Supply Chain Flexibility in the Flattening World
Jul 2007
Modern day business is beset with changing governance paradigms. The recent surge in business literature has veered the way corporations are getting flatter and flatter. Flat world has emerged as...
Provided by Infosys Technologies
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White Papers
Applying Classical SCM Techniques to Tap Savings
Sep 2009
Over the last 20 years, companies have leveraged advanced management science and process improvement techniques to radically transform their physical supply chains. Side by side, there has been...
Provided by Infosys Technologies
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White Papers
Management of Supplier Risks in Global Supply Chains
Jul 2007
The US manufacturing sector contributes over 12% of total US GDP and two-thirds of total US exports. In recent times, companies in this sector are faced with significant operational pressures....
Provided by Infosys Technologies
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White Papers
Mastering the Supply Chain
Sep 2009
In many companies, especially those in the manufacturing industry, the focus on supply chain is no longer limited to the shop floor. This critical operating process has now found its way to the...
Provided by Teradata
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White Papers
Customer Data Integration: Managing Customer Information as an Organizational Asset
Feb 2009
Who are your customers? Which products and services are they buying across your enterprise? How much business have they transacted with your enterprise so far this year? Where do they conduct...
Provided by Teradata
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White Papers
A Research in Relationship Between ICT1 and SCM2
Jun 2009
ICT and Supply Chain Management (SCM) are two notions, which have attracted much attention among both academicians and practitioners during the last decade. However, the discussion of the...
Provided by University of Isfahan
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White Papers
Customer Segmentation in Foreign Trade Based on Clustering Algorithms
Sep 2010
The goal of this paper is to segment the countries based on the value of export from Iran during 14 years ending at 2005. To measure the dissimilarity among export baskets of different countries,...
Provided by World Academy of Science, Engineering and Technology
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White Papers
Effects of Information Disclosure Under First-And Second-Price Auctions in a Supply Chain Setting
Feb 2008
The authors study a supply chain where an upstream supplier auctions his inventory or capacity as a bundle. The importance of this setting is two-fold: From a practical point of view, there are...
Provided by New York University (Stern)
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Webcasts
Pursuit Management for Government Contractors
Jun 2008
Streamline the bidding process, gain valuable insight and reports, and quickly determine if a contract is a potential win, or if it should be considered as a sub. All this, and more, is possible,...
Provided by ePartners
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Webcasts
Sneak Peek: Meet Microsoft Dynamics CRM 2011
Nov 2010
Having included over 500 enhancements, Microsoft has unveiled a wowing release in CRM 2011. This webcast will get to sneak peek prior to its release in early 2011. What will one see? Outlook and...
Provided by ePartners
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Webcasts
Planning for Dynamics CRM 4.0 Panel Discussion
Apr 2008
During this webcast, a four-person panel of experts from ePartners and Microsoft provides information on Dynamics CRM 4.0. This webcast is geared for both prospective and current CRM clients and...
Provided by ePartners
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Webcasts
Using e-Mail Marketing & Microsoft CRM to Drive Sales in a Challenging Market
Oct 2010
Through this webcast one will learn how ExactTarget's integration with Microsoft Dynamics CRM can helps to manage and automate a wide variety of email and mobile marketing campaigns that leverage...
Provided by ePartners
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Webcasts
Microsoft Dynamics CRM Demo
Jun 2008
Microsoft Dynamics CRM developed for a wide range of company sizes, from 5-10 users up to thousands. It offers sales and lead management, marketing management and services management. It is...
Provided by ePartners
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Webcasts
Microsoft Dynamics CRM Vs. Salesforce - Who Wins in the Cloud?
Oct 2010
Through this webcast one will learn about which Microsoft Dynamics solution is best suited to the customer relationship management requirements. This webcast is a high-level comparison of the two...
Provided by ePartners
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White Papers
Computing the Break-Even Point in Supply Chain Management
Jan 2011
Materials can be purchased either in Economic Order Quantity (EOQ) fashion or Just-In-time (JIT) fashion. When all the companies purchase their materials in JIT fashion from its up-stream material...
Provided by University of Reading
-
Downloads
CRM Watchlist 2010
Feb 2010
To engage that new breed of customer - the social customer - vendors of enterprise and small business software are transforming the way they build and deliver their goods. These CRM watchlists...
Provided by ZDNet
-
Webcasts
Momentum Webcast: Accelerate Line-of-Business Application Creation With Microsoft Dynamics CRM (Level 100)
Nov 2009
Every day countless business requests go unmet because Line-Of-Business (LOB) applications do not get funded. Most organizations meet their business process automation needs through the...
Provided by Microsoft
-
Webcasts
IT Manager Webcast: Creating a Business Case for a Sales Platform Powered by Microsoft Dynamics CRM (Level 100)
Oct 2009
Microsoft IT created a compelling business case for the design and deployment of a user-centered Global Sales Experience platform based on Microsoft Dynamics CRM. The attendee of this webcast will...
Provided by Microsoft
-
Case Studies
Health Supplement Maker Gains 25 Percent Faster Service, Reduces Development Costs
Feb 2010
BSN, a leading manufacturer of health and fitness supplements, needed a way to merge sales order and customer contact information from Microsoft Dynamics CRM with order and invoice data in...
Provided by Microsoft
-
Case Studies
Farmers Insurance Group, Inc. Gains Enterprisewide View of Agent Data
Feb 2010
Farmers Insurance Group, Inc. wanted to consolidate disparate Customer Relationship Management (CRM) platforms to provide a holistic view of Independent Agent (IA) and Exclusive Agent (EA) data...
Provided by Oracle
-
Case Studies
Microsoft IT Business Case for the Global Sales Experience, Powered by Microsoft Dynamics CRM
Jul 2009
SMSG has more than 9,000 sales professionals in more than 100 countries around the world. While Microsoft has several hundred thousand partners and several million customers worldwide, its sales...
Provided by Microsoft
-
Case Studies
Manufacturer Energizes Its Businesses With xRM-Based Solutions
Jun 2009
Ensto wanted to share information among its three business units through one, centralized system. The company implemented Microsoft Dynamics CRM using its xRM application platform layer to rapidly...
Provided by Microsoft
-
Case Studies
Iconic Candy Maker Reduces Customer Churn by 34 Percent With CRM Solution
Dec 2009
Jelly Belly Candy Company has experienced rapid growth over the last decade, as the company expands into new geographies and product areas. The company installed an ERP system in 2007 and began...
Provided by Microsoft
-
Case Studies
Automated Materiel Tracking Solution Helps Ensure Military Readiness
Sep 2009
Under the aegis of the United Nations, European Union and NATO, the German Federal Armed Forces participate in peacekeeping operations around the globe. At the cornerstone of this transformation:...
Provided by Hewlett-Packard (HP)
-
Case Studies
Area Council Saves More Than £5 Million Over Three Years With Services Solution
Jun 2009
The council of the Royal Borough of Kingston upon Thames wanted to centralize interactions with the public to improve service. It implemented a contact center solution based on Microsoft Dynamics...
Provided by Microsoft
-
Case Studies
The Strategy-Infrastructure Connection for Frans Bonhomme
Jul 2008
The Discount Bank Latin America has served the citizens of Uruguay since 1958. Today, the Bank is one of the premier financial institutions in the region and currently has twelve facilities...
Provided by Unisys
-
Case Studies
Communications Service Provider Takes Advantage of Architecture Assessment, Leading to Breakthrough Results
Mar 2010
Before implementing Microsoft Dynamics CRM, Elingo used multiple disconnected applications to manage internal processes and customer information. These disparate applications led to a high...
Provided by Microsoft
-
Case Studies
Building Industry Leader Uses Technical Advisory Services Architecture Assessment to Gain Optimal Performance From Microsoft Dynamics CRM
Mar 2010
Mapei wanted to optimize its implementation of Microsoft Dynamics CRM, and the company's sales force wanted to use the solution to let customers submit their own orders efficiently Mapei asked...
Provided by Microsoft
-
Case Studies
Leading Law Firm Improves Efficiency, Strengthens Client Ties With CRM Software
Mar 2010
Reed Smith, one of the world's leading law firms, was challenged to maintain close relationships with clients as it and the number of its clients grew in a highly competitive legal market. A team...
Provided by Microsoft
-
Case Studies
Turk Telekom Develops Benefits-Driven CRM Roadmap
Mar 2010
Turk Telekom Group wanted to protect traditional revenue streams and mitigate decline in total PSTN lines through carefully designed rebalancing activities and increase broadband penetration and...
Provided by Oracle
-
Case Studies
Gould & Lamb LLC Signs Deals Worth US$30 Million With New Claims Reporting and Compliance System
Mar 2010
Gould & Lamb, LLC wanted to implement a flexible and robust Customer Relationship Management (CRM) solution capable of supporting current and future operational and reporting needs and unify...
Provided by Oracle
-
Whitepapers
Seven Reports Every Chemicals and Petroleum Supply Chain Executive Needs: Supply Chain Performance Management With IBM
Aug 2009
This white paper describes the need for effective, efficient performance management software to help drive success in today's complicated chemicals and petroleum industry supply chains. Such...
Provided by IBM
-
Whitepapers
Creating Focused Siebel Test Databases
Apr 2008
Ensuring the accuracy, reliability and quality of the Siebel applications has never been more important. Why? Because companies across industries depend on Siebel to manage customer information,...
Provided by IBM
-
Whitepapers
Managing Amdocs CRM Data for Optimal Business Value
Jun 2008
Companies around the world have invested millions of dollars in Customer Relationship Management (CRM) systems, like Amdocs CRM, as a key enabling technology. By collecting large volumes of...
Provided by IBM
-
Case Studies
Integrated CRM Solution Helps Advertising Auction House Grow 100 Percent Per Year
Mar 2010
Bid4Spots hosts weekly online reverse auctions that enable advertisers to buy radio and cable TV advertising airtime at the last minute. The company has been doubling in size since its founding in...
Provided by Microsoft
-
Case Studies
Supply Chain Management Solution Provider Creates New Business Opportunities With OBA
Jun 2009
TXT e-solutions, founded in 1989 and headquartered in Milan, Italy, markets Supply Chain Management (SCM) software to manufacturing companies. TXT e-solutions recognized an opportunity to deliver...
Provided by Microsoft
-
Case Studies
High-Tech Manufacturer Boosts Productivity by 15-20 Percent, Achieves ROI in 8-10 Months
Apr 2010
To fully standardize its sales processes and improve the rigor of sales reporting, Panduit - a leading manufacturer of comprehensive physical infrastructure solutions based on the Unified Physical...
Provided by Microsoft
-
Case Studies
311 Call Center Boosts Operational Efficiency, Avoids Higher Costs With CRM Solution
Apr 2010
The City of Birmingham, Alabama, needed a new 311 call center solution to help route and track service requests from citizens. The call center's previous system was expensive to maintain,...
Provided by Microsoft
-
Case Studies
Telecom Company Deploys Effective Services Using CRM to Ensure High Level of Customer Approval
Apr 2010
Headquartered in Gurgaon, S Tel Private Limited is one the recent entrants in telecommunication in India. S Tel, wanted to build a technology platform that would sustain rapid growth. Without a...
Provided by Microsoft
-
Case Studies
Engro Foods Keeps Track of 60,000-Strong Consumer Base With on Demand CRM Solution
Apr 2010
Founded in March 2006, Engro Foods Limited is a producer and marketer of dairy products. Engro Foods has seen a rapid growth in sales and market share. However, keeping track of its customer base...
Provided by Oracle
-
Case Studies
Federated CRM Offering Slashes Deployment Costs by $1 Million
Apr 2010
AgFirst provides funding and back-office services to agricultural associations, which provide financing to more than 80,000 farmers, ranchers, and agribusinesses across 15 states in the eastern...
Provided by Microsoft
-
White Papers
Innovating With Your Contact Center: Turning Your Customers Into Brand Advocates
Feb 2010
Today's technologically savvy consumers are more versatile in how they communicate and more sensitive to how service options resonate with their own communications habits. As a result, versatility...
Provided by Alcatel-Lucent
-
Case Studies
Online Education Services Provider Prepares for Growth With CRM, Data Management Solution
May 2010
Founded in 1995, Embanet partners with colleges and universities that seek to launch fully online degree programs. Embanet had outgrown its Customer Relationship Management (CRM) software and,...
Provided by Microsoft
-
Case Studies
Real Estate Company Increases Efficiency by 50 Percent
May 2010
Founded in 1988, Supertech Limited, a premier real estate developer, constantly works towards creating new benchmarks of architectural excellence in the contemporary global environment. Supertech...
Provided by Microsoft
-
Case Studies
Neuberger Berman Defines Front Office Strategy for the New Firm
Apr 2010
Neuberger Berman wanted to develop a cohesive strategy on how the customer relationship management system can provide benefits to the entire firm, rather than pursuing separate plans by the...
Provided by Oracle
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Case Studies
Kuhne+Nagel Reduces Ground Transportation Spend and Supports Significant Shipment Volume Increase
Apr 2010
Kuhne+Nagel International AG wanted to grant logistics clients visibility into transport spending, including complex, multimodal shipments and reduce overhead costs of decentralized activities...
Provided by Oracle
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Case Studies
Supply Chain Management Solution From IBM and e-Jing Technologies Centralizes Business of Hong Kong Clothing Manufacturer
Mar 2009
As a leading garment manufacturer in Hong Kong, YCL Manufacturing found it challenging to handle shortened lead times and demands of overseas customers, while maintaining quality of its products....
Provided by IBM
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Case Studies
Speedy Products Finds Rapid Route to Inventory Savings
May 2009
With sales doubling, growing levels of stock in the warehouse were pushing up internal costs and reducing flexibility; existing information systems were geared to financials, not supply chain, and...
Provided by IBM
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Case Studies
BlueScope Steel Reduces Transportation Costs, Improves Payload for All Vehicle Types
May 2010
BlueScope Steel wanted to standardize and automate key transportation processes across the company's network of manufacturing and distribution centers and reduce inventory levels and carrying...
Provided by Oracle
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Case Studies
British Telecom Manages Continued Data Growth to Improve Siebel Operational Efficiencies and Support 24/7 Service Level Requirements
Apr 2010
British Telecom (BT) Group wanted to maintain Siebel operational efficiencies by improving in-house archive processes to manage data growth. Ensure application availability by implementing a...
Provided by IBM
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Webcasts
Microsoft Webcast: Optimize Your Sales Performance in the Cloud With Microsoft Dynamics CRM Online (Level 100)
May 2010
Microsoft Dynamics CRM Sales Force Automation (SFA) delivers end-to-end sales cycle capabilities to drive sales efficiency and execution from the cloud. The attendee of this webcast wants to see...
Provided by Microsoft
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Webcasts
Microsoft Webcast: Drive Sales, Marketing, and Service Success With Microsoft Dynamics CRM Online (Level 100)
Apr 2010
For organizations of all sizes, Microsoft Dynamics CRM Online is an on-demand customer relationship management solution that is fast, flexible, and familiar, and it is available over the Internet...
Provided by Microsoft
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White Papers
Creating a Customer Influence Factor to Decrease the Impact of Churn and to Enhance the Bundle Diffusion in Telecommunications Based on Social Network Analysis
Mar 2010
Telecommunications' industry evolves into a high competitive market which demands companies to put in place an effective customer relation approach. Social network analysis can be used to increase...
Provided by Dublin City University
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White Papers
Enabling Effective Nurse Communications
Jan 2010
Healthcare providers today face increasing pressure from many directions. They must improve patient care, despite persistent nursing staff shortages, and adopt new technologies in an ever-evolving...
Provided by Avaya
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Case Studies
Langara Fishing Adventures More Than Once-in-a-Lifetime: Enhancing the Adventure Tourism Experience With Cutting-Edge Technology
Apr 2010
Based in Vancouver, British Columbia, Langara Fishing Adventures is a leading sport fishing and wilderness adventure providers of North America. The company manages five luxurious lodges situated...
Provided by Maximizer
