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(306 results)Search the Library
Mission Statement
TechRepublic's ITPapers is the Web's largest library of free technical IT white papers, webcasts, and case studies. Covering IT categories including Data Management, IT Management, Networking, Communications, Enterprise Applications, Storage, Security and much more, TechRepublic's White Paper Directory is the best source for technical white papers and IT information.
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White Papers
Enabling Effective Nurse Communications
Jan 2010
Healthcare providers today face increasing pressure from many directions. They must improve patient care, despite persistent nursing staff shortages, and adopt new technologies in an ever-evolving...
Provided by Avaya
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Case Studies
Langara Fishing Adventures More Than Once-in-a-Lifetime: Enhancing the Adventure Tourism Experience With Cutting-Edge Technology
Apr 2010
Based in Vancouver, British Columbia, Langara Fishing Adventures is a leading sport fishing and wilderness adventure providers of North America. The company manages five luxurious lodges situated...
Provided by Maximizer
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Case Studies
Ames Bros. Distributors: Complex Customer Projects Become Easier With the Help of Maximizer Enterprise
Apr 2010
Ames Brothers is a supplier of ceramic tile products and has been striving to become the top most supplier of Western Canada. Catering to a range of client base including builders, architects,...
Provided by Maximizer
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Case Studies
Cash Converters Cashes in With Maximizer Enterprise
Apr 2010
Cash Converters has a small head team that takes care of the workings of more than 30 Cash Converter retail franchisees. Therefore, most people who work at Cash Converters are always on the road...
Provided by Maximizer
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Case Studies
GrowthWorks Grows With Maximizer's Enterprise
Apr 2010
GrowthWorks manages the largest venture capital investor in western Canada and assists entrepreneurs with start-up capital. The company manages funds invested in entrepreneurial companies with the...
Provided by Maximizer
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Case Studies
ScotiaMcLeod Upgrading to CRM Solution Increases Value of Relationships for Financial Services Firm
Apr 2010
This case study deals with ScotiaMcLeod, the investment arm of Scotiabank, which upgraded to a CRM solution and eventually was able to increase the value of relationships for its financial service...
Provided by Maximizer
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Case Studies
Better Labour Employs Maximizer to Increase Their Speed and Efficiency of Employment Matching
Apr 2010
Better Labour is an employment agency that provides full-time and temporary contract labor to companies in manufacturing, service and construction. The company supports requirements of qualified...
Provided by Maximizer
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Case Studies
Strategico Marketing Group From Salesperson to Marketing-Driven in One, Simple Technology
Apr 2010
The Strategico Marketing Group was founded in 1991 to help emerging technology companies release new products into targeted markets. The company has a team of industry specialists who provided...
Provided by Maximizer
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Case Studies
Website Entrepreneurs
Apr 2010
Website Entrepreneurs is a company that launched two e-commerce websites - www.HeatingOilHelp.com and www.Equus-Rx.com. Where Equus- Rx.com offers news, information, advice and products for horse...
Provided by Maximizer
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Case Studies
Presenting a Professional Image as an Entrepreneur
Apr 2010
Toronto Ontario-based Alan Tuck owns and operates one of the 24 million small businesses that operate in North America. Alan Tuck provides total photography service solutions to clients by...
Provided by Maximizer
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Case Studies
Flexibility for Business Success: Technology-Enabled Clinical Trial Management
Apr 2010
Drug Research America works as a link between large, multi-national pharmaceutical companies and medical device manufacturers. It also deals with patients of America's physicians who participate...
Provided by Maximizer
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Case Studies
Maximizer Chosen Over ACT! and Goldmine for StepForth's Contact Management System
Apr 2010
StepForth Placement is a provider of Search Engine Optimization (SEO) services and knows the importance keeping pace with the industry standards. As an SEO services provider the company needed to...
Provided by Maximizer
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Case Studies
Keeping Pace With the Demands of Clients and New Products
Apr 2010
Werner Tars has been providing small business owners and professionals with financial knowledge since 1988. He helps them make informed decisions to enable financial fitness during their working...
Provided by Maximizer
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Case Studies
The Approved Group Approves of Maximizer for Increased Sales
Apr 2010
Approved Group is a leading research, publishing and training company that produces the Approved Series of "How-to" books and workshops based on research with decision makers. They chose Maximizer...
Provided by Maximizer Software
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Case Studies
Organizational Overhaul Increases Sales, Productivity and Customer Service Levels
Apr 2010
Martack Specialties is a leading provider of board products such as whiteboard and chalkboard commonly used in office and educational settings. In the busy manufacturing sector, it is crucial to...
Provided by Maximizer
-
Case Studies
How a Real Estate Agent Became "Sold" on Maximizer
Apr 2010
Realtors have to keep track of their prospects, past and present clients, new listings, and the status of all current transactions. Fortunately, for top realtors like Diane Cardoso, Managing...
Provided by Maximizer
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Case Studies
Personalizing the Travel Experience - For Profit!
Apr 2010
Located in Lethbridge, Alberta, the Best Western Heidelberg Inn is a member of the Best Western hotel chain. In the highly-competitive travel accommodation industry, travelers have a wide array of...
Provided by Maximizer
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Case Studies
CRM Improves Compliance and Client Service at Boutique Investment Firm
May 2010
The concept of this case study is to discuss the new CRM system based on Microsoft Dynamics CRM 4.0 that is designed to allow the firms to track their customer's transactions. Mentioned in this...
Provided by Microsoft
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Case Studies
Riviera Goes Live With LANSA for the Web
Jul 2008
Riviera needs no formal introduction, the name being synonyms with entertainment and games for almost half a century. Renowned as the entertainment center of Las Vegas, they partnered with LANSA...
Provided by LANSA
-
Case Studies
IT Services Company Expands Customer Base, Provides Superior Customer Service With New CRM Solution
May 2010
This case study discusses Microsoft Dynamics CRM 4.0 that is an automated solution used by Xpress, an IT company, for managing its sales and service operations. This CRM solution is designed to...
Provided by Microsoft
-
Case Studies
IT Services Company Boosts Sales Productivity by 10-15 Percent With CRM Solution
May 2010
Discussed in this case study is how CRM solution has increased sales productivity of P.H.Teknow by 10-15 percent. A complete IT solution, P.H.Teknow provides packaged legal software with...
Provided by Microsoft
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Case Studies
Wilson Bowden Integrates With LANSA
Feb 2009
This paper provides a LANSA case study of Wilson Bowden PLC (now acquired by Barrat Developments PLC). It details how Wilson Bowden was able to implement an end to end CRM (Customer Relationship...
Provided by LANSA
-
Case Studies
Ventas y Servicios S.A. Improves Service and Boosts Sales by 50% With Scalable Call Center Platform
May 2010
Ventas y Servicios S.A. is a Columbian call center company that primarily offers outsourcing and insourcing services through telephone-based services in the areas of debt collection, sales, and...
Provided by Oracle
-
Case Studies
Large Finance Company Builds Ideal Sales Force Automation Tool by Harnessing Dataflow
May 2010
It was in the year 2007 when Diamond Lease and UFJ Central Leasing joined hands with each other to create the Mitsubishi UFJ Lease & Finance Company. The main motive behind the amalgamation was to...
Provided by Microsoft
-
Case Studies
Rocksure Systems Cuts Churn by 75% and Realizes 800% Annual Return on Investment
Mar 2010
Peoplesafe, the lone worker service provided by Rocksure Systems Ltd is the United Kingdom's largest provider of comprehensive lone worker protection services with a 20% market share. The...
Provided by Oracle
-
Case Studies
Sociedade Ponto Verde to Base Management of Its Activity on Microsoft Dynamics CRM
May 2010
"Green Spot", "Eco-spot", waste separation, and other similar terms have become part of everyday language and stand for a change of habits based on greater environmental concerns. Sociedade Ponto...
Provided by Microsoft
-
Case Studies
Espirito Santo Private Banking Increases Efficiency in Customer Management by Using Microsoft Dynamics CRM
May 2010
Espírito Santo Private Banking has been in the market for 16 years. The company has approximately 88 account managers, also known as "Private Account Bankers". Espírito Santo Private Banking felt...
Provided by Microsoft
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Case Studies
IT Consulting Firm Deploys Scalable CRM Solution, Gains Control of Sales and Marketing
May 2010
Vitalize Consulting Solutions provides IT staff, system optimization, and technology and integration work for healthcare providers, hospitals, and large physician practices. As the company grew,...
Provided by Microsoft
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Case Studies
Microsoft Dynamics CRM for INFOR PL Publishing House
May 2010
Discussed in this case study is INFOR PL Capital Group that carried out Microsoft Dynamics CRM tool, which can be used by the company for its ongoing activities. This company deals in a range of...
Provided by Microsoft
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Case Studies
Steele Capital Management Building Asset Value With Personal Relationships
Apr 2010
Steele Capital Management is Dubuque, Iowa based company that was founded in 1946. Today, it is a leading provider of investment management and company-sponsored 401K Plans. After gaining years of...
Provided by Maximizer
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Case Studies
Playground (an Intrawest Co.) Delivering on Company Vision
Apr 2010
The need to successfully encapsulate information about resorts, selling history, target markets, prospects and past customers in a secure manner to increase the sales and present the real estate...
Provided by Maximizer
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Case Studies
Kwik Kerb Enables the Entrepreneurial Dream With Maximizer Mobile CRM
Apr 2010
Dreaming of starting your business? Make use of services from Kwik Kerb, the global premier supplier of concrete curbing and landscape edging, headquartered in Australia. The organization has...
Provided by Maximizer
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Case Studies
In-House Know-How Deploys MaxMobile for Field Technicians
Apr 2010
At the heart of the Australian owned and operated information technology services and software development company E Software, is a team of highly skilled product developers, programmers and...
Provided by Maximizer
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Case Studies
RTR Advisory Group Goes Mobile to Improve Customer Service and Boost Confidence
Apr 2010
Doug Roche, Managing Partner at RTR revealed that when RTR switched from London Life to being on its own, they had to build a whole new client management system. They also needed a team-oriented...
Provided by Maximizer
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Case Studies
Maximizer Mobile CRM Gives Sigvaris a Leg Up
Apr 2010
Sigvaris, a division of Switzerland-based Ganzoni & Cie., is a global leader in compression therapy. They focus on the development, production, and distribution of medical compression garments,...
Provided by Maximizer
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Case Studies
Transportation and Agriculture Equipment Supplier Stays on the Move with Maximizer Mobile CRM
Apr 2010
Platinum Equipment is a transportation and agriculture equipment supplier that provides a whole line of new and used truck trailers and heavy equipment. These are used for the transportation and...
Provided by Maximizer
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Case Studies
South Carolina Department of Commerce Tracking and Accountability With Boosts to Investments and Job Creation
Apr 2010
South Carolina Department of Commerce uses the Maximizer Enterprise to systemize the sales cycle, improve client communications and provide more jobs and dollars. Maximizer is used by the company...
Provided by Maximizer
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Case Studies
Atlantic County Utilities Authority
Apr 2010
Formed in the late 1960s, The Atlantic County Utilities Authority (ACUA) originally worked to develop a comprehensive approach to wastewater management. In mid-90s, it diversified its operations...
Provided by Maximizer
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Case Studies
VITA-TECH Canada Inc: Invests in CRM to Improve Customer Relationships
Apr 2010
VITA-TECH Canada is a provider of diagnostic testing and laboratory services for veterinary, institutional, and regulatory government bodies. This Canada based company grew in size and now has its...
Provided by Maximizer
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Case Studies
Dolphin Software: Improved Sales Processes Lead to Improved Sales Performance
Apr 2010
With its head quarter in Lake Oswego, Oregon, Dolphin Software, a privately owned software company, creates software products and services. Dolphin Software helps their clients in handling...
Provided by Maximizer
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Webcasts
Microsoft Dynamics Webcast: Microsoft Dynamics CRM or Microsoft Dynamics AX CRM, Which Fits Your Business? (Level 100)
Dec 2010
Do you have questions as to which customer relationship management (CRM) solution one should use in the company? The Attendee of this webcast will learn about Microsoft Dynamics CRM and Microsoft...
Provided by Microsoft
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Case Studies
Banco De Oro Implements CRM Solution for Its Call Center With Fujitsu Philippines
Jan 2011
With the financial services and banking industry players aligning business strategies brought about by the industry deregulation, Banco De Oro (BDO) chose to put renewed and aggressive emphasis on...
Provided by Fujitsu
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Case Studies
Migration to Current Version of Glovia.com Simplifies Customizations and Enhances Operational Visibility and Supply Chain Management
May 2010
Oil States is headquartered in Arlington, Texas, with locations in six countries and more than 1,500 employees worldwide. Oil States Industries is a leading manufacturer and developer of...
Provided by Fujitsu
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White Papers
Putting Market-Facing Technology to Work: Organizational Drivers of CRM Performance
Nov 2009
large proportion of firms that adopt Customer Relationship Management (CRM) technology find it challenging to integrate CRM technology into their core marketing processes and utilize CRM...
Provided by Springer Science+Business Media
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Podcasts
How to Choose Between Hosted and On-Premise Customer Relationship Management
Apr 2009
Customer Relationship Management (CRM) is a company-wide business strategy focused on improving interactions with customers. Whether one deploy a CRM solution as an on-premise application housed...
Provided by Microsoft
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Podcasts
Grow Your Business With Microsoft Dynamics CRM
Apr 2009
This podcast talks about Microsoft Dynamics CRM 4.0 is a fully integrated Customer Relationship Management (CRM) system, which gives the capability to easily create and maintain a clear view of...
Provided by Microsoft
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Podcasts
Accelerate Line-of-Business Application Creation With Microsoft Dynamics CRM
Nov 2009
This podcast talks about how Microsoft Dynamics CRM can help to respond to ever-changing business needs, by Accelerating the creation and modification of Line-of-Business (LOB) applications...
Provided by Microsoft
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White Papers
Creating a Training Strategy and Evaluating Effectiveness
Jan 2009
The following are essential elements of an effective training strategy: Alignment with organizational and call center objectives: Training initiatives must be tied to overall organizational and...
Provided by UBM Medica
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White Papers
From the Call Center to the Executive Suite : The Value of Customer Operations Performance Management
Jan 2008
The need for greater operational control over the enterprise is a trend that is gathering momentum across a wide range of industries. At stake is the requirement for lower costs, greater...
Provided by EAC
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White Papers
The Impact of Simulation Training on Call Center Agent Performance: A Field-Based Investigation
Feb 2008
The most prevalent form of training call center agents is via classroom instruction coupled with roleplays. Role-play training has a theoretical base in behavior modeling that entails observation,...
Provided by INFORMS
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White Papers
Offshore Call Centers and the Role of National Identity Management on Customer Trust
Feb 2009
Offshore call centers are regarded as an important strategic decision for organizations to save the cost. Despite wide spread use of the practice, many organizations seem to be reluctant to openly...
Provided by University of Hawaii
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White Papers
Cross-Selling in a Call Center With a Heterogeneous Customer Population
Sep 2007
Cross-selling is becoming an increasingly prevalent practice in call centers, due, in part, to its unique capability to allow firms to dynamically segment their callers and customize their product...
Provided by Columbia Business School
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White Papers
The Modern Call Center: A Multi-Disciplinary Perspective on Operations Management Research
Oct 2007
Call centers are an increasingly important part of today's business world, employing millions of agents across the globe and serving as a primary customer-facing channel for firms in many...
Provided by Production and Operations Management Society
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White Papers
Optimizing the Supply Chain Ecosystem: Achieving Supply Chain Predictability - And the Ability to Predict
Jun 2007
Managers working inside enterprises today face a curious conflict: while business systems provide more data than ever - a virtual flood of information - managers still lack actionable data about...
Provided by TIBCO Software
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Case Studies
Real Estate Company Boosts Sales by 30 Percent
Sep 2010
Indiabulls Real Estate Ltd (IBREL) was established in 2005, by the parent organization, Indiabulls Group to enter into the Indian real estate market. In the first few years, IBREL was using...
Provided by Microsoft
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Case Studies
Credit Union Stays Competitive With Better, Faster CRM Solution for Member Service
Oct 2010
Desert Schools Federal Credit Union is one of the largest credit unions in the United States. To maintain that position, it must continue to provide member service that delivers competitive...
Provided by Microsoft
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Case Studies
Ontario Hospital Association Dramatically Reduces Event Management Costs, Improves Member Communications Using Microsoft Dynamics CRM
Oct 2010
Using Microsoft Dynamics CRM Enterprise Edition, Ontario Hospital Association (OHA) has integrated and standardized member information that was previously spread among dozens of systems,...
Provided by Microsoft
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Case Studies
Happy Disabled Call Center by the Foundation for Disabled People
Jun 2008
Foundation for Disabled People (Fiziksel Engelliler Vakfi[FEV]) was established in 1995 to create and implement social projects that "Produce Realistic, Sustainable, and Tangible Solutions for...
Provided by Microsoft
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Case Studies
Insurance Distributor Empowers Sales Agents, Drives Growth With Delivery Infrastructure
Sep 2010
Insphere Insurance Solutions, one of the nation's largest independent career-agent distribution groups, serves small businesses and the middle-income individual market. Insphere aims to be the...
Provided by Microsoft
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Case Studies
Business Applications Help University Serve Students Better and More Efficiently
Sep 2010
Liberty University (LU) is a Christian evangelical university that delivers a rigorous academic program to more than 64,000 students. The numerous business units and schools had created a...
Provided by Microsoft
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White Papers
Discover Why Contact Center Quality Doesn't Measure Up - And What You Can Do About It
May 2009
This whitepaper discusses how one can increase customer satisfaction - and the center's strategic value - by fine-tuning quality monitoring processes. It looks at how internally focused measures...
Provided by United Business Media
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White Papers
Introducing 'true SFA Mobility': A Force Multiplier for Sales Productivity and Enterprise Efficiency
Oct 2008
Until today, mobile Sales Force Automation (SFA) solutions were more portable than mobile, focused on providing basic access to the tools required to do business in the field - a cell phone for...
Provided by Motorola
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Case Studies
Bank Increases New Accounts With Flexible Customer Relationship Management Tool
Sep 2010
Union Bank of Israel wanted to support its sales employees with the tools to deliver highly personalized customer service, and the data to create successful products and services. In 2006, it...
Provided by Microsoft
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White Papers
Increasing the Efficiency of a Brazilian Emergency Response Call Center
Apr 2009
This paper presents solutions to increase efficiency and reduce response times at an Emergency Call Center in the southernmost state of Brazil, Rio Grande do Sul. Utilizing macro-ergonomic design,...
Provided by Institute of Electrical and Electronics Engineers
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White Papers
How to Improve First Call Resolution
Mar 2009
A large number of organizations have heard about First Call Resolution. However, it seems to be a peripheral concern as they look to increase call center efficiencies and handle issues more...
Provided by Upstream Works
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White Papers
Speedometer: Measuring the Rate of Growth of Call Centers in Poland
May 2008
Is it worth arguing about the number of call centers and the number of positions in call centers why the matter of the number of call centers is important? It is at least in part because,...
Provided by sourcingfocus.com
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White Papers
Extending Traditional Call Centers for Greater Business Flexibility
Dec 2009
Call centers have evolved from cost centers to strategic customer interaction channels that are vital to growing revenue, differentiating through service quality, and capturing customer...
Provided by StringCan
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White Papers
Improving Call Center Efficiency With a Predictive Dialer
Jun 2009
This paper will examine some of the many ways in which a Web-hosted predictive dialing system can help improve contact center productivity. One will learn how, through strategic use of these...
Provided by Safe Software Solutions
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White Papers
The Top Six Considerations When Evaluating On-Demand Call Center Technologies
Dec 2009
Enterprise call centers are at a crossroads with regards to their technology infrastructure. As management attempts to balance the goals of improving the quality of customer interactions while...
Provided by StringCan
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White Papers
Small Call Centers: Challenges and Opportunities
Nov 2008
The past ten years have seen an explosion of new applications that make call centers more productive, cost-effective and more responsive to callers. Unfortunately, few of these innovations were...
Provided by PELORUS Group
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White Papers
Measuring the Quality of the Call Centre Customer Interaction
Oct 2007
Today's successful companies are the ones who continuously keep their finger on the pulse of what their customers think, no where this is truer than in a contact centre. In contact centers the...
Provided by Square Systems
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White Papers
Maximizing CRM Effectiveness During Lean Times
Jan 2009
To quote Abraham Lincoln, "And this, too, shall pass?." The economy will rebound. When it does, will the competitors who decided to invest during a downturn leap ahead of one? For those companies...
Provided by Oracle
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White Papers
Social CRM: Customer Relationship Management in the Age of the Socially-Empowered Customer
Oct 2008
Integrating social media tools and strategies into the traditional CRM efforts can increase ones efforts in building meaningful relationships with those looking for solutions to the challenges...
Provided by Sage Software
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Whitepapers
9 Key Plays for CRM Success in 2010 and Beyond
Jan 2010
No matter what the industry or how large or small the company is, taking control of the business is the best way to set one self up for success in 2010 and beyond. Just like the real-life examples...
Provided by salesforce
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Case Studies
Religious Organization Editoriale San Paolo Simplifies Commercial Systems Improving Efficiency
Sep 2009
The Societa San Paolo is a religious organization established at Alba, Italy in 1914. They wanted to improve control of the ordering and accounting processes so that staff could confirm that...
Provided by IBM
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Case Studies
Turkish Bank Uses SAP CRM to Manage Multichannel Customer Queries
Mar 2009
Turkey - based Akbank T.A.S wanted to handle a total of 1 million customer complaints, disputes, and suggestions annually - quickly and cost-effectively also they wanted to manage multiple...
Provided by SAP
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Case Studies
More Freedom for Strategic HR Management Thanks to Shared Services
Dec 2009
Decentralized structures are a key to success for E.ON Energie. One of the biggest private energy companies in Europe, the organization can now cope with regional market differences. The company...
Provided by SAP
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Case Studies
Steel Manufacturer Drives Service Improvements With SAP CRM
Mar 2008
Mexico's largest steel manufacturer - Monclova-based Altos Hornos de México S.A. de C.V. (AHMSA) - was struggling to make the service improvements it needed to drive competitive advantage. Account...
Provided by SAP
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Case Studies
Global Network of Innovation Taps the Power of SAP Business Intelligence
Mar 2009
SWIFT is a member-owned cooperative that provides the communications platform, products and services to connect over 8,300 banking organisations, securities institutions and corporate customers in...
Provided by SAP
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Case Studies
Telecommunications Services Provider Centralizes Corporate Customer Data
May 2009
As one of the major telecommunications services providers in Indonesia, PT Excelcomindo Pratama Tbk (XL) must pull out all the stops to stay ahead of the game. The challenge for them is to remain...
Provided by SAP
-
Case Studies
Ames Bros. Distributors: Complex Customer Projects Become Easier With the Help of Maximizer Enterprise
Apr 2010
Ames Brothers is a supplier of ceramic tile products and has been striving to become the top most supplier of Western Canada. Catering to a range of client base including builders, architects,...
Provided by Maximizer
-
Case Studies
Cash Converters Cashes in With Maximizer Enterprise
Apr 2010
Cash Converters has a small head team that takes care of the workings of more than 30 Cash Converter retail franchisees. Therefore, most people who work at Cash Converters are always on the road...
Provided by Maximizer
-
Case Studies
GrowthWorks Grows With Maximizer's Enterprise
Apr 2010
GrowthWorks manages the largest venture capital investor in western Canada and assists entrepreneurs with start-up capital. The company manages funds invested in entrepreneurial companies with the...
Provided by Maximizer
-
Case Studies
ScotiaMcLeod Upgrading to CRM Solution Increases Value of Relationships for Financial Services Firm
Apr 2010
This case study deals with ScotiaMcLeod, the investment arm of Scotiabank, which upgraded to a CRM solution and eventually was able to increase the value of relationships for its financial service...
Provided by Maximizer
-
Case Studies
Better Labour Employs Maximizer to Increase Their Speed and Efficiency of Employment Matching
Apr 2010
Better Labour is an employment agency that provides full-time and temporary contract labor to companies in manufacturing, service and construction. The company supports requirements of qualified...
Provided by Maximizer
-
Case Studies
Strategico Marketing Group From Salesperson to Marketing-Driven in One, Simple Technology
Apr 2010
The Strategico Marketing Group was founded in 1991 to help emerging technology companies release new products into targeted markets. The company has a team of industry specialists who provided...
Provided by Maximizer
-
Case Studies
Website Entrepreneurs
Apr 2010
Website Entrepreneurs is a company that launched two e-commerce websites - www.HeatingOilHelp.com and www.Equus-Rx.com. Where Equus- Rx.com offers news, information, advice and products for horse...
Provided by Maximizer
-
Case Studies
Presenting a Professional Image as an Entrepreneur
Apr 2010
Toronto Ontario-based Alan Tuck owns and operates one of the 24 million small businesses that operate in North America. Alan Tuck provides total photography service solutions to clients by...
Provided by Maximizer
-
Case Studies
Flexibility for Business Success: Technology-Enabled Clinical Trial Management
Apr 2010
Drug Research America works as a link between large, multi-national pharmaceutical companies and medical device manufacturers. It also deals with patients of America's physicians who participate...
Provided by Maximizer
-
Case Studies
Maximizer Chosen Over ACT! and Goldmine for StepForth's Contact Management System
Apr 2010
StepForth Placement is a provider of Search Engine Optimization (SEO) services and knows the importance keeping pace with the industry standards. As an SEO services provider the company needed to...
Provided by Maximizer
-
Case Studies
Keeping Pace With the Demands of Clients and New Products
Apr 2010
Werner Tars has been providing small business owners and professionals with financial knowledge since 1988. He helps them make informed decisions to enable financial fitness during their working...
Provided by Maximizer
-
Case Studies
The Approved Group Approves of Maximizer for Increased Sales
Apr 2010
Approved Group is a leading research, publishing and training company that produces the Approved Series of "How-to" books and workshops based on research with decision makers. They chose Maximizer...
Provided by Maximizer Software
-
Case Studies
Organizational Overhaul Increases Sales, Productivity and Customer Service Levels
Apr 2010
Martack Specialties is a leading provider of board products such as whiteboard and chalkboard commonly used in office and educational settings. In the busy manufacturing sector, it is crucial to...
Provided by Maximizer
-
Case Studies
How a Real Estate Agent Became "Sold" on Maximizer
Apr 2010
Realtors have to keep track of their prospects, past and present clients, new listings, and the status of all current transactions. Fortunately, for top realtors like Diane Cardoso, Managing...
Provided by Maximizer
-
Case Studies
Personalizing the Travel Experience - For Profit!
Apr 2010
Located in Lethbridge, Alberta, the Best Western Heidelberg Inn is a member of the Best Western hotel chain. In the highly-competitive travel accommodation industry, travelers have a wide array of...
Provided by Maximizer
-
Case Studies
CRM Improves Compliance and Client Service at Boutique Investment Firm
May 2010
The concept of this case study is to discuss the new CRM system based on Microsoft Dynamics CRM 4.0 that is designed to allow the firms to track their customer's transactions. Mentioned in this...
Provided by Microsoft
-
Case Studies
Riviera Goes Live With LANSA for the Web
Jul 2008
Riviera needs no formal introduction, the name being synonyms with entertainment and games for almost half a century. Renowned as the entertainment center of Las Vegas, they partnered with LANSA...
Provided by LANSA
-
Case Studies
IT Services Company Expands Customer Base, Provides Superior Customer Service With New CRM Solution
May 2010
This case study discusses Microsoft Dynamics CRM 4.0 that is an automated solution used by Xpress, an IT company, for managing its sales and service operations. This CRM solution is designed to...
Provided by Microsoft
-
Case Studies
IT Services Company Boosts Sales Productivity by 10-15 Percent With CRM Solution
May 2010
Discussed in this case study is how CRM solution has increased sales productivity of P.H.Teknow by 10-15 percent. A complete IT solution, P.H.Teknow provides packaged legal software with...
Provided by Microsoft
-
Case Studies
Wilson Bowden Integrates With LANSA
Feb 2009
This paper provides a LANSA case study of Wilson Bowden PLC (now acquired by Barrat Developments PLC). It details how Wilson Bowden was able to implement an end to end CRM (Customer Relationship...
Provided by LANSA
-
Case Studies
Ventas y Servicios S.A. Improves Service and Boosts Sales by 50% With Scalable Call Center Platform
May 2010
Ventas y Servicios S.A. is a Columbian call center company that primarily offers outsourcing and insourcing services through telephone-based services in the areas of debt collection, sales, and...
Provided by Oracle
-
Case Studies
Large Finance Company Builds Ideal Sales Force Automation Tool by Harnessing Dataflow
May 2010
It was in the year 2007 when Diamond Lease and UFJ Central Leasing joined hands with each other to create the Mitsubishi UFJ Lease & Finance Company. The main motive behind the amalgamation was to...
Provided by Microsoft
-
Case Studies
Rocksure Systems Cuts Churn by 75% and Realizes 800% Annual Return on Investment
Mar 2010
Peoplesafe, the lone worker service provided by Rocksure Systems Ltd is the United Kingdom's largest provider of comprehensive lone worker protection services with a 20% market share. The...
Provided by Oracle
-
Case Studies
Sociedade Ponto Verde to Base Management of Its Activity on Microsoft Dynamics CRM
May 2010
"Green Spot", "Eco-spot", waste separation, and other similar terms have become part of everyday language and stand for a change of habits based on greater environmental concerns. Sociedade Ponto...
Provided by Microsoft
-
Case Studies
Espirito Santo Private Banking Increases Efficiency in Customer Management by Using Microsoft Dynamics CRM
May 2010
Espírito Santo Private Banking has been in the market for 16 years. The company has approximately 88 account managers, also known as "Private Account Bankers". Espírito Santo Private Banking felt...
Provided by Microsoft
-
Case Studies
IT Consulting Firm Deploys Scalable CRM Solution, Gains Control of Sales and Marketing
May 2010
Vitalize Consulting Solutions provides IT staff, system optimization, and technology and integration work for healthcare providers, hospitals, and large physician practices. As the company grew,...
Provided by Microsoft
-
Case Studies
Microsoft Dynamics CRM for INFOR PL Publishing House
May 2010
Discussed in this case study is INFOR PL Capital Group that carried out Microsoft Dynamics CRM tool, which can be used by the company for its ongoing activities. This company deals in a range of...
Provided by Microsoft
-
Case Studies
Steele Capital Management Building Asset Value With Personal Relationships
Apr 2010
Steele Capital Management is Dubuque, Iowa based company that was founded in 1946. Today, it is a leading provider of investment management and company-sponsored 401K Plans. After gaining years of...
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Case Studies
Playground (an Intrawest Co.) Delivering on Company Vision
Apr 2010
The need to successfully encapsulate information about resorts, selling history, target markets, prospects and past customers in a secure manner to increase the sales and present the real estate...
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Case Studies
Kwik Kerb Enables the Entrepreneurial Dream With Maximizer Mobile CRM
Apr 2010
Dreaming of starting your business? Make use of services from Kwik Kerb, the global premier supplier of concrete curbing and landscape edging, headquartered in Australia. The organization has...
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Case Studies
In-House Know-How Deploys MaxMobile for Field Technicians
Apr 2010
At the heart of the Australian owned and operated information technology services and software development company E Software, is a team of highly skilled product developers, programmers and...
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Case Studies
RTR Advisory Group Goes Mobile to Improve Customer Service and Boost Confidence
Apr 2010
Doug Roche, Managing Partner at RTR revealed that when RTR switched from London Life to being on its own, they had to build a whole new client management system. They also needed a team-oriented...
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Case Studies
Maximizer Mobile CRM Gives Sigvaris a Leg Up
Apr 2010
Sigvaris, a division of Switzerland-based Ganzoni & Cie., is a global leader in compression therapy. They focus on the development, production, and distribution of medical compression garments,...
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Case Studies
Transportation and Agriculture Equipment Supplier Stays on the Move with Maximizer Mobile CRM
Apr 2010
Platinum Equipment is a transportation and agriculture equipment supplier that provides a whole line of new and used truck trailers and heavy equipment. These are used for the transportation and...
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Case Studies
South Carolina Department of Commerce Tracking and Accountability With Boosts to Investments and Job Creation
Apr 2010
South Carolina Department of Commerce uses the Maximizer Enterprise to systemize the sales cycle, improve client communications and provide more jobs and dollars. Maximizer is used by the company...
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Case Studies
Atlantic County Utilities Authority
Apr 2010
Formed in the late 1960s, The Atlantic County Utilities Authority (ACUA) originally worked to develop a comprehensive approach to wastewater management. In mid-90s, it diversified its operations...
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Case Studies
VITA-TECH Canada Inc: Invests in CRM to Improve Customer Relationships
Apr 2010
VITA-TECH Canada is a provider of diagnostic testing and laboratory services for veterinary, institutional, and regulatory government bodies. This Canada based company grew in size and now has its...
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Case Studies
Dolphin Software: Improved Sales Processes Lead to Improved Sales Performance
Apr 2010
With its head quarter in Lake Oswego, Oregon, Dolphin Software, a privately owned software company, creates software products and services. Dolphin Software helps their clients in handling...
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Case Studies
Stemcell Technologies: Improving Workflow Processes Through Collaborative Technology
Apr 2010
This is a case study which shows how Vancouver-based biotechnology company gained 500 percent return on a $20,000 customer relationship management investment by investing in Maximizer Enterprise....
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Case Studies
Sales Visibility Gives Staffco a Competitive Edge
Apr 2010
Based in Cleveland, Staffco is an international manufacturing sales agency that offers end-to-end sales and management support to their clients. The company caters to high volume manufacturers...
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