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(305 results)Search the Library
Mission Statement
TechRepublic's ITPapers is the Web's largest library of free technical IT white papers, webcasts, and case studies. Covering IT categories including Data Management, IT Management, Networking, Communications, Enterprise Applications, Storage, Security and much more, TechRepublic's White Paper Directory is the best source for technical white papers and IT information.
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Case Studies
Sales Visibility Gives Staffco a Competitive Edge
Apr 2010
Based in Cleveland, Staffco is an international manufacturing sales agency that offers end-to-end sales and management support to their clients. The company caters to high volume manufacturers...
Provided by Maximizer
-
Case Studies
Mathusek Uses CRM to Manage Growth, Increase Sales
Apr 2010
This case study speaks about how Mathusek, a privately held company based in Bergenfield, NJ, improved its business processes through the installation of a complete customer relationship...
Provided by Maximizer
-
Case Studies
Lean Manufacturer: TigerStop LLC
Apr 2010
TigerStop is a Vancouver, Washington based company that designs stop/gauge and pusher systems for plastics, woodworking and metal industries with the aim to improve their efficiency in...
Provided by Maximizer
-
Case Studies
W&O Supply: Standardizing Sales Processes at W&O Supply Increases Productivity
Apr 2010
This case study show successful use of Maximizer Software by a company. The company mentioned in this paper is W&O Supply, which happens to be the largest marine pipe supplier in the United...
Provided by Maximizer
-
Case Studies
Kenilworth Publishing: "Say It to Max" Veteran Publishing Company Improves Team Efficiency, Recovers Lost Revenue, and Builds Clients' Market Share With Maximizer
Apr 2010
This case study illustrates how Kenilworth Publishing Company was able to improve team efficiency, recover lost revenue, and builds clients' market share by implementing Maximizer Enterprise,...
Provided by Maximizer
-
Case Studies
Bridge Solutions Managing Relationships for Regulatory Compliance
Apr 2010
Bridge Solutions assists major US oil and gas pipeline companies in exceeding public communication regulation standards and maximizing public safety around pipeline projects across America. This...
Provided by Maximizer
-
Case Studies
Balancing Client Service and Fundraising as a Notfor-Profit: West Coast Environmental Law
Apr 2010
A non profit organization, West Coast Environmental Law is based in Vancouver, British Columbia. The organization is actively involved in providing legal help for the environment in Canada's...
Provided by Maximizer
-
Case Studies
RDS Delivery Service: Marketing Automation Leverages Time, Saves Resources, Gets Customers, Keeps Customers
Apr 2010
This case study was conducted on RDS Delivery Service, New York's best known uniformed message delivery service. The paper describes how the company used Maximizer to get a complete customer...
Provided by Maximizer
-
Case Studies
Microsoft Dynamics CRM and Darlington College CRM Case Study
Jan 2010
Darlington College, which was effectively engaged with the local business community, had been using an old database across the organization for a long time. In order to streamline their internal...
Provided by Concentrix
-
Whitepapers
A Soft Computing Platform for Minimizing the Bullwhip Effect
Oct 2011
An unmanaged supply chain is not inherently stable. The bullwhip effect occurs when the demand order variability's in the supply chain are amplified as they moved up the supply chain. Distorted...
Provided by Interscience Open Access Journals
-
Whitepapers
Sales Force Automation - Salesforce SFA
Jun 2008
The best way to streamline all the important stages in business from analytics to lead management is by using software called Sales Force Automation. With this software not only can business...
Provided by Salesforce.com
-
Webcasts
Insurance Industry Webinar: Turn Customer Knowledge Into Profits
Jan 2010
This webinar gives the attendee an opportunity to learn the manner by which the Customer Relationship Management (CRM) techniques enables to enhance the processes throughout your value networking...
Provided by CIBER
-
Webcasts
Mobile Supply Chain Management - Leverage Your ERP Software to Help Your Healthcare Enterprise Improve Your Business Processes
Jan 2010
Does one want to know about Mobile Supply Chain Management? One should see the web cast for more details and it provides clear information and basics of Mobile Supply Chain Management. Supply...
Provided by CIBER
-
Case Studies
Talisma Case Study: HDFC ERGO
Jul 2010
HDFC ERGO wanted to have a single repository required for retail leads and tracking of leads by sales force, including managing appointments, follow-ups etc., effective reporting and analysis on...
Provided by Talisma
-
White Papers
Why Your Customers Should Never Have to Wait on Hold Again
Jun 2010
When a technology delights customers and pays its way in cost-savings, one can bet its time has come. In customer relationship management (CRM), that technology is virtual queuing. By Eric...
Provided by Virtual Hold Technology
-
Case Studies
Grupo Abril Improves Sales Effectiveness and Service With Access to Integrated Customer Data
Jul 2010
Grupo Abril wanted to provide a Customer Relationship Management solution (CRM) to consolidate information and attend to the company's growing media services subscriber base needs and Create a...
Provided by Oracle
-
Case Studies
BlueScope Buildings North America, Inc. Manages Engineer-to-Order Process Across Multiple Plants
Jul 2010
BlueScope Buildings North America, wanted to manage a complex, engineer-to-order process for the company's large-scale and unique building products, which can use between 10,000 to 15,000...
Provided by Oracle
-
Case Studies
Eveready Improves Sales Forecast Accuracy, Reduces Warehouse Stock Levels
Jul 2010
Since 2005, the company used Oracle E-Business Suite to manage its financials, human resources, and manufacturing operations. By 2009, it required a system to better forecast demand and improve...
Provided by Oracle
-
Case Studies
Equifax Boosts Sales Team Performance, Productivity With Hosted Call Center and CRM Solutions
Jun 2010
Equifax wanted to implement a robust contact center solution that enables Equifax to track the complete lifecycle of sales calls and map them to outcomes to improve the effectiveness of sales...
Provided by Oracle
-
Case Studies
CENTRUM Catolica Improves Graduate Programs With Unified Data
Jun 2010
CENTRUM Católica wanted to unify student data to create a complete and historical view of students, and provide follow-up from application for admission through alumni status to personalize...
Provided by Oracle
-
Case Studies
Georgia Perimeter College Cost-Effectively Elevates Student Service With Hosted CRM System
Jun 2010
Georgia Perimeter College (GPC) wanted to enable the rapidly growing college to better serve students by providing them with a single and readily available source for complete and consistent...
Provided by Oracle
-
Case Studies
ROI Case Study: Siebel CRM on Demand Equifax
Dec 2007
Equifax Inc. provides businesses and consumers with credit intelligence, portfolio management, fraud detection, decision-making tools, and other information and technology to help them make better...
Provided by Nucleus Research
-
Case Studies
Olmsted Center for Sight Expands Opportunities With Avaya Contact Center
Mar 2010
Olmsted Center for Sight has been a leader in quality services. The Olmsted Center for Sight needed to add hands-on training with state-of-the-art systems, so its students would be qualified for...
Provided by Avaya
-
Case Studies
Logistics Firm Achieves a Single View of Customers and Boosts Sales Opportunities
Aug 2010
Belgium-based logistics firm Katoen Natie had no centralised Customer Relationship Management (CRM) system, making it difficult to understand customers' challenges and identify opportunities. To...
Provided by Microsoft
-
Case Studies
BNY Mellon Drives Growth and Productivity With Global CRM Solution
Jan 2010
BNY Mellon was formed in July 2007 from the merger of The Bank of New York Company, Inc. with Mellon Financial Corporation of Pittsburgh. The heritage Bank of New York Co. realized that its...
Provided by Oracle
-
Case Studies
Doskocil Manufacturing Reduces Freight Spending by 12% in Nine Months
Apr 2008
Doskocil Manufacturing wanted to streamline and centralize transportation planning and maximize trailer volume utilization and operational loading. The challenge was to enforce business rules and...
Provided by Oracle
-
Case Studies
FEXCO Improves Customer Service, Cuts Costs, and Drives Competitive Advantage With Hosted CRM
Jul 2009
FEXCO wanted to build a global center of excellence in outsourced business services and become a market leader in Ireland within the next three years and accelerate innovation and enhance ability...
Provided by Oracle
-
Case Studies
Innocent Drinks Expands on Integrated Intelligence
Apr 2008
innocent wanted to optimize promotions budget to determine most profitable sales channels and maximize growth potential by responding to consumer-driven shifts in demand and leverage integrated,...
Provided by Oracle
-
Case Studies
SAP Customer Relationship Management Helps Increase Revenue, Lower Costs
Sep 2008
MLP is the leading financial services supplier for professionals in Europe. The company integrates banking, insurance, pension, and investment services into a financial strategy tailored to each...
Provided by SAP
-
Case Studies
Implementation of Electronic Van Management System
Jul 2009
The customer is the largest railroad services provider in North America, working with about 10 limo vendors and making about 850 to 1000 calls per day for van road trips. In addition to van...
Provided by Satyam Computer Services
-
Case Studies
Supply Chain Optimization for a Food Major
Aug 2009
The customer, a large US-based food major with supply chain operations across the country, wanted to explore innovative ways to optimize costs and build an agile supply chain. Transportation...
Provided by Satyam Computer Services
-
Case Studies
SAP CRM Improves Service Quality and Boosts Policy Sales
Sep 2009
As Austria's largest insurance group with an additional strong presence in central and Eastern Europe, Wiener Stadtische must defend its market share in the face of growing international...
Provided by SAP
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Case Studies
Telecommunications Services Provider Centralizes Corporate Customer Data
May 2009
As one of the major telecommunications services providers in Indonesia, PT Excelcomindo Pratama Tbk (XL) must pull out all the stops to stay ahead of the game. The challenge for them is to remain...
Provided by SAP
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Case Studies
Global Network of Innovation Taps the Power of SAP Business Intelligence
Mar 2009
SWIFT is a member-owned cooperative that provides the communications platform, products and services to connect over 8,300 banking organisations, securities institutions and corporate customers in...
Provided by SAP
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Case Studies
Steel Manufacturer Drives Service Improvements With SAP CRM
Mar 2008
Mexico's largest steel manufacturer - Monclova-based Altos Hornos de M�xico S.A. de C.V. (AHMSA) - was struggling to make the service improvements it needed to drive competitive advantage. Account...
Provided by SAP
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Case Studies
More Freedom for Strategic HR Management Thanks to Shared Services
Dec 2009
Decentralized structures are a key to success for E.ON Energie. One of the biggest private energy companies in Europe, the organization can now cope with regional market differences. The company...
Provided by SAP
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Case Studies
Turkish Bank Uses SAP CRM to Manage Multichannel Customer Queries
Mar 2009
Turkey - based Akbank T.A.S wanted to handle a total of 1 million customer complaints, disputes, and suggestions annually - quickly and cost-effectively also they wanted to manage multiple...
Provided by SAP
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Case Studies
Religious Organization Editoriale San Paolo Simplifies Commercial Systems Improving Efficiency
Sep 2009
The Societa San Paolo is a religious organization established at Alba, Italy in 1914. They wanted to improve control of the ordering and accounting processes so that staff could confirm that...
Provided by IBM
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Whitepapers
9 Key Plays for CRM Success in 2010 and Beyond
Jan 2010
No matter what the industry or how large or small the company is, taking control of the business is the best way to set one self up for success in 2010 and beyond. Just like the real-life examples...
Provided by salesforce
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White Papers
Social CRM: Customer Relationship Management in the Age of the Socially-Empowered Customer
Oct 2008
Integrating social media tools and strategies into the traditional CRM efforts can increase ones efforts in building meaningful relationships with those looking for solutions to the challenges...
Provided by Sage Software
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Case Studies
Supply Chain Optimization for a Food Major
Aug 2009
The customer, a large US-based food major with supply chain operations across the country, wanted to explore innovative ways to optimize costs and build an agile supply chain. Transportation...
Provided by Satyam Computer Services
-
Case Studies
Implementation of Electronic Van Management System
Jul 2009
The customer is the largest railroad services provider in North America, working with about 10 limo vendors and making about 850 to 1000 calls per day for van road trips. In addition to van...
Provided by Satyam Computer Services
-
Case Studies
SAP Customer Relationship Management Helps Increase Revenue, Lower Costs
Sep 2008
MLP is the leading financial services supplier for professionals in Europe. The company integrates banking, insurance, pension, and investment services into a financial strategy tailored to each...
Provided by SAP
-
Case Studies
Innocent Drinks Expands on Integrated Intelligence
Apr 2008
innocent wanted to optimize promotions budget to determine most profitable sales channels and maximize growth potential by responding to consumer-driven shifts in demand and leverage integrated,...
Provided by Oracle
-
Case Studies
FEXCO Improves Customer Service, Cuts Costs, and Drives Competitive Advantage With Hosted CRM
Jul 2009
FEXCO wanted to build a global center of excellence in outsourced business services and become a market leader in Ireland within the next three years and accelerate innovation and enhance ability...
Provided by Oracle
-
Case Studies
Doskocil Manufacturing Reduces Freight Spending by 12% in Nine Months
Apr 2008
Doskocil Manufacturing wanted to streamline and centralize transportation planning and maximize trailer volume utilization and operational loading. The challenge was to enforce business rules and...
Provided by Oracle
-
Case Studies
BNY Mellon Drives Growth and Productivity With Global CRM Solution
Jan 2010
BNY Mellon was formed in July 2007 from the merger of The Bank of New York Company, Inc. with Mellon Financial Corporation of Pittsburgh. The heritage Bank of New York Co. realized that its...
Provided by Oracle
-
Case Studies
Logistics Firm Achieves a Single View of Customers and Boosts Sales Opportunities
Aug 2010
Belgium-based logistics firm Katoen Natie had no centralised Customer Relationship Management (CRM) system, making it difficult to understand customers' challenges and identify opportunities. To...
Provided by Microsoft
-
Case Studies
Olmsted Center for Sight Expands Opportunities With Avaya Contact Center
Mar 2010
Olmsted Center for Sight has been a leader in quality services. The Olmsted Center for Sight needed to add hands-on training with state-of-the-art systems, so its students would be qualified for...
Provided by Avaya
-
Case Studies
ROI Case Study: Siebel CRM on Demand Equifax
Dec 2007
Equifax Inc. provides businesses and consumers with credit intelligence, portfolio management, fraud detection, decision-making tools, and other information and technology to help them make better...
Provided by Nucleus Research
-
Case Studies
Georgia Perimeter College Cost-Effectively Elevates Student Service With Hosted CRM System
Jun 2010
Georgia Perimeter College (GPC) wanted to enable the rapidly growing college to better serve students by providing them with a single and readily available source for complete and consistent...
Provided by Oracle
-
Case Studies
CENTRUM Catolica Improves Graduate Programs With Unified Data
Jun 2010
CENTRUM Católica wanted to unify student data to create a complete and historical view of students, and provide follow-up from application for admission through alumni status to personalize...
Provided by Oracle
-
Case Studies
Equifax Boosts Sales Team Performance, Productivity With Hosted Call Center and CRM Solutions
Jun 2010
Equifax wanted to implement a robust contact center solution that enables Equifax to track the complete lifecycle of sales calls and map them to outcomes to improve the effectiveness of sales...
Provided by Oracle
-
Case Studies
Eveready Improves Sales Forecast Accuracy, Reduces Warehouse Stock Levels
Jul 2010
Since 2005, the company used Oracle E-Business Suite to manage its financials, human resources, and manufacturing operations. By 2009, it required a system to better forecast demand and improve...
Provided by Oracle
-
Case Studies
BlueScope Buildings North America, Inc. Manages Engineer-to-Order Process Across Multiple Plants
Jul 2010
BlueScope Buildings North America, wanted to manage a complex, engineer-to-order process for the company's large-scale and unique building products, which can use between 10,000 to 15,000...
Provided by Oracle
-
Case Studies
Grupo Abril Improves Sales Effectiveness and Service With Access to Integrated Customer Data
Jul 2010
Grupo Abril wanted to provide a Customer Relationship Management solution (CRM) to consolidate information and attend to the company's growing media services subscriber base needs and Create a...
Provided by Oracle
-
White Papers
Why Your Customers Should Never Have to Wait on Hold Again
Jun 2010
When a technology delights customers and pays its way in cost-savings, one can bet its time has come. In customer relationship management (CRM), that technology is virtual queuing. By Eric...
Provided by Virtual Hold Technology
-
Case Studies
Talisma Case Study: HDFC ERGO
Jul 2010
HDFC ERGO wanted to have a single repository required for retail leads and tracking of leads by sales force, including managing appointments, follow-ups etc., effective reporting and analysis on...
Provided by Talisma
-
Webcasts
Mobile Supply Chain Management - Leverage Your ERP Software to Help Your Healthcare Enterprise Improve Your Business Processes
Jan 2010
Does one want to know about Mobile Supply Chain Management? One should see the web cast for more details and it provides clear information and basics of Mobile Supply Chain Management. Supply...
Provided by CIBER
-
Webcasts
Insurance Industry Webinar: Turn Customer Knowledge Into Profits
Jan 2010
This webinar gives the attendee an opportunity to learn the manner by which the Customer Relationship Management (CRM) techniques enables to enhance the processes throughout your value networking...
Provided by CIBER
-
White Papers
Making Sales Force Automation Work ...A Step-by-Step Approach
Sep 2007
The successful implementation of a Sales Force Automation process is a project requiring much more than just the right software packages suite. Since Sales Force Automation or SFA serves various...
Provided by KappaWest
-
Whitepapers
Sales Force Automation - Salesforce SFA
Jun 2008
The best way to streamline all the important stages in business from analytics to lead management is by using software called Sales Force Automation. With this software not only can business...
Provided by Salesforce.com
-
Case Studies
Microsoft Dynamics CRM and Darlington College CRM Case Study
Jan 2010
Darlington College, which was effectively engaged with the local business community, had been using an old database across the organization for a long time. In order to streamline their internal...
Provided by Concentrix
-
Case Studies
RDS Delivery Service: Marketing Automation Leverages Time, Saves Resources, Gets Customers, Keeps Customers
Apr 2010
This case study was conducted on RDS Delivery Service, New York's best known uniformed message delivery service. The paper describes how the company used Maximizer to get a complete customer...
Provided by Maximizer
-
Case Studies
Balancing Client Service and Fundraising as a Notfor-Profit: West Coast Environmental Law
Apr 2010
A non profit organization, West Coast Environmental Law is based in Vancouver, British Columbia. The organization is actively involved in providing legal help for the environment in Canada's...
Provided by Maximizer
-
Case Studies
Bridge Solutions Managing Relationships for Regulatory Compliance
Apr 2010
Bridge Solutions assists major US oil and gas pipeline companies in exceeding public communication regulation standards and maximizing public safety around pipeline projects across America. This...
Provided by Maximizer
-
Case Studies
Kenilworth Publishing: "Say It to Max" Veteran Publishing Company Improves Team Efficiency, Recovers Lost Revenue, and Builds Clients' Market Share With Maximizer
Apr 2010
This case study illustrates how Kenilworth Publishing Company was able to improve team efficiency, recover lost revenue, and builds clients' market share by implementing Maximizer Enterprise,...
Provided by Maximizer
-
Case Studies
W&O Supply: Standardizing Sales Processes at W&O Supply Increases Productivity
Apr 2010
This case study show successful use of Maximizer Software by a company. The company mentioned in this paper is W&O Supply, which happens to be the largest marine pipe supplier in the United...
Provided by Maximizer
-
Case Studies
Lean Manufacturer: TigerStop LLC
Apr 2010
TigerStop is a Vancouver, Washington based company that designs stop/gauge and pusher systems for plastics, woodworking and metal industries with the aim to improve their efficiency in...
Provided by Maximizer
-
Case Studies
Mathusek Uses CRM to Manage Growth, Increase Sales
Apr 2010
This case study speaks about how Mathusek, a privately held company based in Bergenfield, NJ, improved its business processes through the installation of a complete customer relationship...
Provided by Maximizer
-
Case Studies
Sales Visibility Gives Staffco a Competitive Edge
Apr 2010
Based in Cleveland, Staffco is an international manufacturing sales agency that offers end-to-end sales and management support to their clients. The company caters to high volume manufacturers...
Provided by Maximizer
-
Case Studies
Stemcell Technologies: Improving Workflow Processes Through Collaborative Technology
Apr 2010
This is a case study which shows how Vancouver-based biotechnology company gained 500 percent return on a $20,000 customer relationship management investment by investing in Maximizer Enterprise....
Provided by Maximizer
-
Case Studies
Dolphin Software: Improved Sales Processes Lead to Improved Sales Performance
Apr 2010
With its head quarter in Lake Oswego, Oregon, Dolphin Software, a privately owned software company, creates software products and services. Dolphin Software helps their clients in handling...
Provided by Maximizer
-
Case Studies
VITA-TECH Canada Inc: Invests in CRM to Improve Customer Relationships
Apr 2010
VITA-TECH Canada is a provider of diagnostic testing and laboratory services for veterinary, institutional, and regulatory government bodies. This Canada based company grew in size and now has its...
Provided by Maximizer
-
Case Studies
Atlantic County Utilities Authority
Apr 2010
Formed in the late 1960s, The Atlantic County Utilities Authority (ACUA) originally worked to develop a comprehensive approach to wastewater management. In mid-90s, it diversified its operations...
Provided by Maximizer
-
Case Studies
South Carolina Department of Commerce Tracking and Accountability With Boosts to Investments and Job Creation
Apr 2010
South Carolina Department of Commerce uses the Maximizer Enterprise to systemize the sales cycle, improve client communications and provide more jobs and dollars. Maximizer is used by the company...
Provided by Maximizer
-
Case Studies
Transportation and Agriculture Equipment Supplier Stays on the Move with Maximizer Mobile CRM
Apr 2010
Platinum Equipment is a transportation and agriculture equipment supplier that provides a whole line of new and used truck trailers and heavy equipment. These are used for the transportation and...
Provided by Maximizer
-
Case Studies
Maximizer Mobile CRM Gives Sigvaris a Leg Up
Apr 2010
Sigvaris, a division of Switzerland-based Ganzoni & Cie., is a global leader in compression therapy. They focus on the development, production, and distribution of medical compression garments,...
Provided by Maximizer
-
Case Studies
RTR Advisory Group Goes Mobile to Improve Customer Service and Boost Confidence
Apr 2010
Doug Roche, Managing Partner at RTR revealed that when RTR switched from London Life to being on its own, they had to build a whole new client management system. They also needed a team-oriented...
Provided by Maximizer
-
Case Studies
In-House Know-How Deploys MaxMobile for Field Technicians
Apr 2010
At the heart of the Australian owned and operated information technology services and software development company E Software, is a team of highly skilled product developers, programmers and...
Provided by Maximizer
-
Case Studies
Mathusek Uses CRM to Manage Growth, Increase Sales
Apr 2010
This case study speaks about how Mathusek, a privately held company based in Bergenfield, NJ, improved its business processes through the installation of a complete customer relationship...
Provided by Maximizer
-
Case Studies
Lean Manufacturer: TigerStop LLC
Apr 2010
TigerStop is a Vancouver, Washington based company that designs stop/gauge and pusher systems for plastics, woodworking and metal industries with the aim to improve their efficiency in...
Provided by Maximizer
-
Case Studies
W&O Supply: Standardizing Sales Processes at W&O Supply Increases Productivity
Apr 2010
This case study show successful use of Maximizer Software by a company. The company mentioned in this paper is W&O Supply, which happens to be the largest marine pipe supplier in the United...
Provided by Maximizer
-
Case Studies
Kenilworth Publishing: "Say It to Max" Veteran Publishing Company Improves Team Efficiency, Recovers Lost Revenue, and Builds Clients' Market Share With Maximizer
Apr 2010
This case study illustrates how Kenilworth Publishing Company was able to improve team efficiency, recover lost revenue, and builds clients' market share by implementing Maximizer Enterprise,...
Provided by Maximizer
-
Case Studies
Bridge Solutions Managing Relationships for Regulatory Compliance
Apr 2010
Bridge Solutions assists major US oil and gas pipeline companies in exceeding public communication regulation standards and maximizing public safety around pipeline projects across America. This...
Provided by Maximizer
-
Case Studies
Balancing Client Service and Fundraising as a Notfor-Profit: West Coast Environmental Law
Apr 2010
A non profit organization, West Coast Environmental Law is based in Vancouver, British Columbia. The organization is actively involved in providing legal help for the environment in Canada's...
Provided by Maximizer
-
Case Studies
RDS Delivery Service: Marketing Automation Leverages Time, Saves Resources, Gets Customers, Keeps Customers
Apr 2010
This case study was conducted on RDS Delivery Service, New York's best known uniformed message delivery service. The paper describes how the company used Maximizer to get a complete customer...
Provided by Maximizer
-
Case Studies
Microsoft Dynamics CRM and Darlington College CRM Case Study
Jan 2010
Darlington College, which was effectively engaged with the local business community, had been using an old database across the organization for a long time. In order to streamline their internal...
Provided by Concentrix
-
Whitepapers
A Soft Computing Platform for Minimizing the Bullwhip Effect
Oct 2011
An unmanaged supply chain is not inherently stable. The bullwhip effect occurs when the demand order variability's in the supply chain are amplified as they moved up the supply chain. Distorted...
Provided by Interscience Open Access Journals
-
Whitepapers
Sales Force Automation - Salesforce SFA
Jun 2008
The best way to streamline all the important stages in business from analytics to lead management is by using software called Sales Force Automation. With this software not only can business...
Provided by Salesforce.com
-
White Papers
Making Sales Force Automation Work ...A Step-by-Step Approach
Sep 2007
The successful implementation of a Sales Force Automation process is a project requiring much more than just the right software packages suite. Since Sales Force Automation or SFA serves various...
Provided by KappaWest
-
Webcasts
Insurance Industry Webinar: Turn Customer Knowledge Into Profits
Jan 2010
This webinar gives the attendee an opportunity to learn the manner by which the Customer Relationship Management (CRM) techniques enables to enhance the processes throughout your value networking...
Provided by CIBER
-
Webcasts
Mobile Supply Chain Management - Leverage Your ERP Software to Help Your Healthcare Enterprise Improve Your Business Processes
Jan 2010
Does one want to know about Mobile Supply Chain Management? One should see the web cast for more details and it provides clear information and basics of Mobile Supply Chain Management. Supply...
Provided by CIBER
-
Case Studies
Talisma Case Study: HDFC ERGO
Jul 2010
HDFC ERGO wanted to have a single repository required for retail leads and tracking of leads by sales force, including managing appointments, follow-ups etc., effective reporting and analysis on...
Provided by Talisma
-
White Papers
Why Your Customers Should Never Have to Wait on Hold Again
Jun 2010
When a technology delights customers and pays its way in cost-savings, one can bet its time has come. In customer relationship management (CRM), that technology is virtual queuing. By Eric...
Provided by Virtual Hold Technology
-
Case Studies
Grupo Abril Improves Sales Effectiveness and Service With Access to Integrated Customer Data
Jul 2010
Grupo Abril wanted to provide a Customer Relationship Management solution (CRM) to consolidate information and attend to the company's growing media services subscriber base needs and Create a...
Provided by Oracle
-
Case Studies
BlueScope Buildings North America, Inc. Manages Engineer-to-Order Process Across Multiple Plants
Jul 2010
BlueScope Buildings North America, wanted to manage a complex, engineer-to-order process for the company's large-scale and unique building products, which can use between 10,000 to 15,000...
Provided by Oracle
-
Case Studies
Eveready Improves Sales Forecast Accuracy, Reduces Warehouse Stock Levels
Jul 2010
Since 2005, the company used Oracle E-Business Suite to manage its financials, human resources, and manufacturing operations. By 2009, it required a system to better forecast demand and improve...
Provided by Oracle
-
Case Studies
Equifax Boosts Sales Team Performance, Productivity With Hosted Call Center and CRM Solutions
Jun 2010
Equifax wanted to implement a robust contact center solution that enables Equifax to track the complete lifecycle of sales calls and map them to outcomes to improve the effectiveness of sales...
Provided by Oracle
-
Case Studies
CENTRUM Catolica Improves Graduate Programs With Unified Data
Jun 2010
CENTRUM Católica wanted to unify student data to create a complete and historical view of students, and provide follow-up from application for admission through alumni status to personalize...
Provided by Oracle
-
Case Studies
Georgia Perimeter College Cost-Effectively Elevates Student Service With Hosted CRM System
Jun 2010
Georgia Perimeter College (GPC) wanted to enable the rapidly growing college to better serve students by providing them with a single and readily available source for complete and consistent...
Provided by Oracle
-
Case Studies
ROI Case Study: Siebel CRM on Demand Equifax
Dec 2007
Equifax Inc. provides businesses and consumers with credit intelligence, portfolio management, fraud detection, decision-making tools, and other information and technology to help them make better...
Provided by Nucleus Research
-
Case Studies
Olmsted Center for Sight Expands Opportunities With Avaya Contact Center
Mar 2010
Olmsted Center for Sight has been a leader in quality services. The Olmsted Center for Sight needed to add hands-on training with state-of-the-art systems, so its students would be qualified for...
Provided by Avaya
-
Case Studies
Logistics Firm Achieves a Single View of Customers and Boosts Sales Opportunities
Aug 2010
Belgium-based logistics firm Katoen Natie had no centralised Customer Relationship Management (CRM) system, making it difficult to understand customers' challenges and identify opportunities. To...
Provided by Microsoft
-
Case Studies
BNY Mellon Drives Growth and Productivity With Global CRM Solution
Jan 2010
BNY Mellon was formed in July 2007 from the merger of The Bank of New York Company, Inc. with Mellon Financial Corporation of Pittsburgh. The heritage Bank of New York Co. realized that its...
Provided by Oracle
-
Case Studies
Doskocil Manufacturing Reduces Freight Spending by 12% in Nine Months
Apr 2008
Doskocil Manufacturing wanted to streamline and centralize transportation planning and maximize trailer volume utilization and operational loading. The challenge was to enforce business rules and...
Provided by Oracle
-
Case Studies
FEXCO Improves Customer Service, Cuts Costs, and Drives Competitive Advantage With Hosted CRM
Jul 2009
FEXCO wanted to build a global center of excellence in outsourced business services and become a market leader in Ireland within the next three years and accelerate innovation and enhance ability...
Provided by Oracle
-
Case Studies
Innocent Drinks Expands on Integrated Intelligence
Apr 2008
innocent wanted to optimize promotions budget to determine most profitable sales channels and maximize growth potential by responding to consumer-driven shifts in demand and leverage integrated,...
Provided by Oracle
-
Case Studies
SAP Customer Relationship Management Helps Increase Revenue, Lower Costs
Sep 2008
MLP is the leading financial services supplier for professionals in Europe. The company integrates banking, insurance, pension, and investment services into a financial strategy tailored to each...
Provided by SAP
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Case Studies
Implementation of Electronic Van Management System
Jul 2009
The customer is the largest railroad services provider in North America, working with about 10 limo vendors and making about 850 to 1000 calls per day for van road trips. In addition to van...
Provided by Satyam Computer Services
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Case Studies
Supply Chain Optimization for a Food Major
Aug 2009
The customer, a large US-based food major with supply chain operations across the country, wanted to explore innovative ways to optimize costs and build an agile supply chain. Transportation...
Provided by Satyam Computer Services
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Case Studies
SAP CRM Improves Service Quality and Boosts Policy Sales
Sep 2009
As Austria's largest insurance group with an additional strong presence in central and Eastern Europe, Wiener Stadtische must defend its market share in the face of growing international...
Provided by SAP
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Case Studies
Telecommunications Services Provider Centralizes Corporate Customer Data
May 2009
As one of the major telecommunications services providers in Indonesia, PT Excelcomindo Pratama Tbk (XL) must pull out all the stops to stay ahead of the game. The challenge for them is to remain...
Provided by SAP
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Case Studies
Global Network of Innovation Taps the Power of SAP Business Intelligence
Mar 2009
SWIFT is a member-owned cooperative that provides the communications platform, products and services to connect over 8,300 banking organisations, securities institutions and corporate customers in...
Provided by SAP
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Case Studies
Steel Manufacturer Drives Service Improvements With SAP CRM
Mar 2008
Mexico's largest steel manufacturer - Monclova-based Altos Hornos de M�xico S.A. de C.V. (AHMSA) - was struggling to make the service improvements it needed to drive competitive advantage. Account...
Provided by SAP
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Case Studies
More Freedom for Strategic HR Management Thanks to Shared Services
Dec 2009
Decentralized structures are a key to success for E.ON Energie. One of the biggest private energy companies in Europe, the organization can now cope with regional market differences. The company...
Provided by SAP
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Case Studies
Turkish Bank Uses SAP CRM to Manage Multichannel Customer Queries
Mar 2009
Turkey - based Akbank T.A.S wanted to handle a total of 1 million customer complaints, disputes, and suggestions annually - quickly and cost-effectively also they wanted to manage multiple...
Provided by SAP
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Case Studies
Religious Organization Editoriale San Paolo Simplifies Commercial Systems Improving Efficiency
Sep 2009
The Societa San Paolo is a religious organization established at Alba, Italy in 1914. They wanted to improve control of the ordering and accounting processes so that staff could confirm that...
Provided by IBM
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Whitepapers
9 Key Plays for CRM Success in 2010 and Beyond
Jan 2010
No matter what the industry or how large or small the company is, taking control of the business is the best way to set one self up for success in 2010 and beyond. Just like the real-life examples...
Provided by salesforce
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White Papers
Social CRM: Customer Relationship Management in the Age of the Socially-Empowered Customer
Oct 2008
Integrating social media tools and strategies into the traditional CRM efforts can increase ones efforts in building meaningful relationships with those looking for solutions to the challenges...
Provided by Sage Software
