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customer management
(304 results)Search the Library
Mission Statement
TechRepublic's ITPapers is the Web's largest library of free technical IT white papers, webcasts, and case studies. Covering IT categories including Data Management, IT Management, Networking, Communications, Enterprise Applications, Storage, Security and much more, TechRepublic's White Paper Directory is the best source for technical white papers and IT information.
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White Papers
Ad-Subsidized Customer Retention: Strategies for the 72 Hour Retention Window
Jun 2011
Over the past decade the Mobile Industry has grown by leaps and bounds. While it continues to do so in the emerging economies, the growth rates in the developed economies have reached a plateau...
Provided by XIUS
-
Whitepapers
Integrating Lean Six Sigma and Supply Chain Practices for Improving the Supply Chain Performance
May 2012
This paper describes the fusion of Lean and Six Sigma is required to achieve the fastest rate of improvement in quality, cost, delivery and process speed. By combining Lean and Six Sigma it is...
Provided by The Interscience Research Network (IRNet)
-
Whitepapers
An Intelligent Supply Chain Management System to Enhance Collaboration in Textile Industry
Dec 2011
The recent challenge in textile supply chain management is the development of collaboration network which accommodates diverse concerns of various participants while explicitly recognizing...
Provided by Science and Development Network (SciDev.Net)
-
Whitepapers
An Agent-Based Framework for Cooperation in Supply Chain
Sep 2012
Supply Chain coordination has become a critical success factor for Supply Chain management (SCM) and effectively improving the performance of organizations in various industries. Companies are...
Provided by Cornell University
-
Whitepapers
Corporate Strategy Optimization for Dutch Notaries With the Use of IT
Nov 2011
This research provides new insight in the application of IT to optimize the corporate strategy of notaries in the Netherlands. Since the forced liberalization of prices and the freedom of...
Provided by Dynamic Publishers
-
Case Studies
Healthcare Provider Optimizes Call Center by Using CRM Solution, Improves Service
Jan 2012
Centene Corporation provides managed care and specialty healthcare in the United States. Coinciding with recent expansion, company leaders at Centene wanted to drive operational efficiencies and...
Provided by Microsoft
-
Case Studies
Emergency Telemedicine Provider Saves Lives Every Day by Using Clinical CRM System
Feb 2012
Specialists On Call (SOC) is the largest provider of emergency telemedicine consultations to US hospitals, giving them immediate access to highly trained neurologists over the Internet. To grow...
Provided by Microsoft
-
Case Studies
Leading Charter School Organization Uses CRM System to Facilitate Effective Learning
Apr 2012
National Heritage Academies (NHA), one of the largest charter school organizations in the United States, makes innovative use of technology to drive student achievement and ensure that classroom...
Provided by Microsoft
-
Case Studies
Replacing CRM System Generates Large Savings and New Efficiencies for Green Company
Jan 2012
Safety-Kleen Systems used several technologies, including Salesforce.com, to manage customer relationships and sales. Because of high licensing costs, employees outside of the sales force lacked...
Provided by Microsoft
-
Case Studies
La Poste Implements Solution to Better Understand Customers
Sep 2007
The company wanted to understand customers better and share knowledge among the players in the customer relationship (sales force, customer service, marketing) through all sales channels and...
Provided by Oracle
-
Case Studies
A&N Media: Northcliffe Media Captures Advertisement Booking of 500,000 in 12 Months With CRM Tool
Nov 2010
A&N Media, part of the Daily Mail & General Trust of the United Kingdom, wanted to revive advertisement sales and transform its business by deploying a cost-effective Customer Relationship...
Provided by Microsoft
-
Whitepapers
A Model for Supplier Selection Based on Fuzzy Multi-Criteria Group Decision Making
Oct 2011
These days, the management of supply chain has attracted the attention of most companies since this ensures their survival in a competitive market condition and they can reach to customer...
Provided by EuroJournals
-
Whitepapers
Customer Behaviour Analysis Using CBA
Jan 2012
With the rampant competition in the domestic and international business, the Customer Relationship Management (CRM) has become one of matters of concern to the enterprise. CRM takes the customers...
Provided by International Journal of Electronics Communication and Computer Engineering
-
Whitepapers
Evaluation of Different Electronic Product Code Discovery Service Models
Apr 2012
Electronic Product Code Discovery Service (EPCDS) is an important concept in supply chain processes and in Internet of Things (IOT). It allows supply chain participants to search for their...
Provided by Scientific Research
-
Whitepapers
Total Service Quality Measurement in Technical Education System - A Case Study of Deemed University
Feb 2013
The purpose of this paper was to investigate expectations of students' perceptions of service quality and students' satisfaction, using both qualitative and quantitative research methods. The...
Provided by International Journal of Computer Applications
-
Whitepapers
Customer Intelligence: What's Hiding in Your Calls?
Oct 2009
For years, contact centers have recorded customer calls for the purposes of quality monitoring, regulatory compliance, fraud and legal protection. In most cases, no more than 5-10% of these calls...
Provided by Aditya Birla Minacs
-
Webcasts
Reducing Lead Times in the Consumer Electronics Supply Chain Replay
Jan 2013
Faster lead times means lower inventories, lower costs, and the right stocks at the right places - and most of all achieving higher customer satisfaction. In this webcast, the presenter going to...
Provided by One Network Enterprises
-
Case Studies
The Ottawa Hospital Identifies Opportunities for Reducing Supply Chain Costs
Oct 2007
The Ottawa Hospital Wanted to act on identified opportunities to improve the supply chain efficiency and become the benchmark amongst its peers and make fundamental changes in supply chain...
Provided by Oracle
-
White Papers
10 Questions to Ask Your on Demand Contact Center Provider
Nov 2007
Building and maintaining a contact center can prove cost-prohibitive and resource intensive. Yet when you're committed to providing your customers with a personalized multichannel communications...
Provided by Oracle
-
White Papers
Contract Life-Cycle Management Attracts New Entrants
Aug 2007
CIOs and their business partners are increasingly looking for Contract Life-cycle Management (CLM) solutions for all of their businesses' contracts, even if they deploy them in stages for buy-side...
Provided by Forrester Research
-
Webcasts
Momentum Webcast: Maximize Your Supply Chain Performance (Level 200)
Nov 2007
This webcast focuses on exploring key business issues for business decision makers, such as the operations manager, and it describe how solutions from Microsoft can help maximize supply chain...
Provided by Microsoft
-
White Papers
A Multiagent Conceptulization for Supply-Chain Management
Jan 2011
In Global world there is a huge network consisting by different companies for their suppliers, warehouses, distribution centers, retailers, with the help of these entities any organization...
Provided by Gurgaon Institute of Technology & Management
-
Case Studies
Global Marketing Firm Integrates Systems to Boost Productivity
Nov 2007
Having grown through acquisition, Chicago-based media intelligence firm Cision US was faced with handling several customer relationship management systems used throughout its offices in the United...
Provided by Microsoft
-
Case Studies
Professional Services Company Targets Customer Needs With Flexible Training
Oct 2007
Information Management Group (IMG) provides training services for Microsoft Dynamics CRM business software. Because customer relationship management software is often customized to match a...
Provided by Microsoft
-
Webcasts
Web Seminar Series: Quote to Contract Automation for Salesforce
Dec 2007
Today, manually creating quotes and contracts inside your Salesforce.com system can slow down your sales cycle if you rely on nothing more than copying and pasting contact information, pricing,...
Provided by EchoSign
-
White Papers
How OEM Consumer Electronics Companies Can Dramatically Improve Profits Through Downstream Supply Chain Collaboration Directly With Retailers
Feb 2008
With the nature of OEM Consumer Electronics manufacturers experiencing shrinking product lifecycles and the many business challenges impacting margins, there is no room for operational error or...
Provided by Oracle
-
White Papers
Better Together With Microsoft Dynamics CRM
Feb 2008
Microsoft makes significant investments in delivering products and technologies that work together and enable people-ready businesses. This vision is centered on providing the right tools to help...
Provided by Microsoft
-
Case Studies
Microsoft Partner Recruitment Efforts Streamlined With Microsoft Dynamics CRM
Jan 2008
Recruiting new partners to fill niche markets is an integral part of the through-partner sales strategy at Microsoft. Vital to the success of these efforts, partner recruitment groups are tasked...
Provided by Microsoft
-
White Papers
Minimizing Risk in an Interrupt-Driven World: Life in the Outbound Call Center Regulatory and Policy Compliance Management
Sep 2007
It's the classic outbound Call Center problem. The interrupt-driven, unpredictable nature of the business means even the most button-down and best operational plans and strategic direction can...
Provided by Austin Logistics
-
Case Studies
U.K. Law Firm Improves Client Relationships With Customer Management Tool
Feb 2008
Leading United Kingdom law firm asb law wanted to better manage and strengthen client relationships, drive profits, and create a single source of data for its business. Working with Microsoft Gold...
Provided by Microsoft Tips
-
Webcasts
Hosting Webcast Series: Hosting Opportunities With CRM 4.0
Apr 2008
The attendee of this webcast will gain a better understanding of the CRM Market and learn about new features, pricing and how partners are successfully going to market.
Provided by Microsoft Tips
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Case Studies
Nestle Malaysia Enhances Customer Service and Sales Performance With Motorola and NewsPage Mobility Solution
Jan 2008
Nestle sells an extensive range of grocery products through its own sales force, and distributors' sales forces. In their daily visit to the customers, the sales teams are expected to perform a...
Provided by Motorola
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Case Studies
Amazing Global Improves Operational Efficiency and Business Performance With CRM Solution
May 2008
Atlantic Technologies wanted to create a single, global, shared system for pipeline and forecast management - available over the Web in Software-as-a-Service (SaaS) mode and reduce forecast...
Provided by Oracle
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White Papers
Research on Selection of Cooperation Partners in Supply Chain of Agricultural Products Based on IL-WGA
Nov 2011
This paper proposes the index system for the selection and evaluation of cooperation partners in the supply chain of agricultural products, and based on IL-WGA operators, the selection and...
Provided by Academy Publisher
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White Papers
Research on Integrated Information Platform of Agricultural Supply Chain Management Based on Internet of Things
May 2011
In recent years, accidents in food quality & safety frequently occur, and more and more people have begun to think highly of food quality & safety and encourage food producers to be able to trace...
Provided by Academy Publisher
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White Papers
Methodology of Fuzzy Linear Symmetrical Bi-level Programming and its Application in Supply Chain Management
Jan 2011
Fuzzy linear symmetrical bi-level programming is the most extensive problem in multi-level programming. A new method based on tolerance degree has been introduced in this paper. The method mainly...
Provided by Academy Publisher
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White Papers
Visualization Framework for Container Supply Chain by Information Acquisition and Presentation Technologies
Nov 2010
The purpose of this paper is to propose a visualization framework for container supply chain by modern information technologies. The concept of container supply chain is studied. The approaches of...
Provided by Academy Publisher
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White Papers
The Total Entropy Model of Fractal Supply Chain Network System
Nov 2011
It is pointed out that the entropies of structure, information and the effectiveness entropy between knowledge and organization structure are main entropy sources of supply chain network in this...
Provided by Academy Publisher
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White Papers
Supply Chain Coordination Under Return Policy with Asymmetric Information About Cost of Reverse Logistics Operations
Sep 2011
In this paper, the authors study return policy and supply chain coordination in a channel of one supplier and one retailer. The paper assumes that unsold merchandise should been refunded to the...
Provided by Academy Publisher
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Webcasts
Microsoft Dynamics Webcast: CRM in Professional Services: Relationship Management After the Sale (Level 200)
Oct 2008
Professional service organizations are now using Customer Relationship Management (CRM) far beyond its traditional use in marketing, sales, and service. The attendee of this webcast will learn how...
Provided by Microsoft
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Case Studies
Air System Components Inc. Improves Service Response Times With Hosted CRM Solution
Dec 2009
Air System Components Inc. (ASC) wanted to provide an integrated and highly available system to manage service quality and ultimately improve customer satisfaction and replace a manual,...
Provided by Oracle
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Case Studies
Hard Rock Handles Increased E-Mail and Call Volume Without Adding Staff by Using CRM
Nov 2009
Hard Rock International operates restaurants, hotels, casinos, and concert venues around the world where guests can view the world's greatest collection of music memorabilia. The group lacked...
Provided by Microsoft
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Case Studies
Telecommunications Provider Develops Sales Channel Quickly With Flexible Solution
Dec 2009
Vodafone needed to develop a reliable, easy-to-use sales channel to streamline orders sent to its sales staff from a large network of independent agents. Being a mission-critical part of the...
Provided by Microsoft
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Case Studies
Extensive Business Reach and a Paperless Office With the Help of Microsoft Dynamics CRM
Aug 2008
Absolute Insurance is a full-service, independent insurance brokerage that wanted to streamline data and customer management to enable its mobile advisers to work remotely without needing to carry...
Provided by Microsoft
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Case Studies
Leading Gym Jumps to Improve Customer Service and Marketing ROI Measurement
Aug 2008
Les Mills has been New Zealand's leading gym since it was first established in 1968 by a New Zealand Olympian, Les Mills. With 10 clubs around the country and around 46,000 members, it is one of...
Provided by Microsoft
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Case Studies
RE/MAX Ontario-Atlantic Centralizes Critical Business Data Using Dynamics CRM
Nov 2009
RE/MAX Ontario-Atlantic Canada Inc. is a leading real estate organization in Canada with more than 8,300 sales associates and 330 offices. The company has aggressive growth targets and was looking...
Provided by Microsoft
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Case Studies
Luxury Cruise Operator Boosts Productivity by 400 Percent, Gains Substantial Savings
Nov 2009
New York - based Travel Dynamics International (TDI) specializes in operating luxury cruises to exotic destinations designed to provide passengers with culturally enriching experiences. The...
Provided by Microsoft
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Case Studies
BlueCross BlueShield of North Carolina Improves Service to Members and Applicants
Nov 2009
Blue Cross Blue Shield of North Carolina (BCBSNC) wanted to enable individual customers to get a rate quote and purchase insurance online, 24 hours a day and increase efficiency and enable faster...
Provided by Oracle
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Whitepapers
Challenging the economic downturn
Nov 2009
HOW CAN BUSINESSES MAXIMISE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TO CONTAIN COSTS AND IMPROVE SERVICES? This Vodafone white paper looks at how careful investment in CRM can underpin a strategy...
Provided by Vodafone
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Case Studies
EDS' End-to-End Plan Paves the Way for Greater Enterprisewide Visibility
Sep 2007
Company executives wanted to emphasize profitable growth and determined that if the company was going to achieve its aggressive targets, it needed to transform its business. Specifically, the...
Provided by Hewlett-Packard (HP)
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Case Studies
Financial Advisory Firm Uses xRM to Speed New Services to Market
Sep 2009
CAPTRUST Financial Advisors is carving out a growing niche as a specialized investment advisory firm for companies and affluent individuals. CAPTRUST needed to differentiate itself through unique...
Provided by Microsoft
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Case Studies
CRM System Streamlines Sales Process for Electrical Services Provider
Sep 2009
Norfolk Electrical & Communications (E&C) is a division of Norfolk Group Limited, a building and engineering services provider based in Australia and New Zealand. The division acts as an...
Provided by Microsoft
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Case Studies
Roche Brasil Integrates Information From Clients Into Single System to Improve Management
Sep 2009
Roche wanted to strengthen leadership in Latin America's pharmaceutical industry and align with the company's global corporate strategy, emphasizing consistent customer experiences regardless of...
Provided by Oracle
-
White Papers
Microsoft Dynamics CRM 4.0: Optimizing and Maintaining Performance - Version 2.0
Jun 2009
This white paper is intended to complement, rather than replace, existing resources that are specific to optimizing and maintaining the components that make up a MS Dynamics CRM implementation. To...
Provided by Microsoft
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Case Studies
Nonprofit Agency Implements Case Management Solution to Better Protect Children
Sep 2009
In 2008, the nonprofit group Child Focus processed 109,971 calls to its hot line. To manage the resulting information, reports, child cases, and partner contact information, employees used a...
Provided by Microsoft
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Case Studies
An Affordable, Highly Customizable CRM Solution for Windows-Based Servers
Aug 2009
Customer Relationship Management (CRM) software has evolved. It is no longer just a sales and lead-generation tool, but is taking on a new role as a back-office platform. The CRM is becoming the...
Provided by Microsoft
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Case Studies
On-Demand CRM Offering Expands Customer Base, Wins More Business, Adds to Bottom Line
Sep 2009
Project Hosts discovered that there was demand for a better Customer Relationship Management (CRM) solution than was available from its competitors, such as Salesforce.com. Essentially, companies...
Provided by Microsoft
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Case Studies
The Portuguese Municipality of Matosinhos Links Back-Office Data With Online Service Delivery to Make Life Easier for Citizens and Civil Servants
Sep 2009
The project to improve city services became known as SIMPLIFE (Simplify). The main goal was to see what motivated the citizens to go to the city hall. The author identified over 2,000 different...
Provided by Microsoft
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Case Studies
Verigy Ltd. Accelerates Sales Forecasting and Streamlines the Supply Chain
Jun 2009
Verigy Ltd. provides advanced semiconductor test systems and solutions used by leading companies worldwide in design validation, characterization, and high volume manufacturing tests. It needed to...
Provided by Oracle
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White Papers
Solutions Supporting Environmentally Conscious Business
Jan 2009
The corporate world has become environmentally active to comply with regulations and meet voluntary targets. In Europe, regulations concerning chemical materials in products have been stepped up,...
Provided by Fujitsu
-
Case Studies
Baw Baw Shire Council Develops a Complete Constituent Relationship Management Solution
Jun 2009
Located in Victoria, Baw Baw Shire Council employs 300 people, including an IT team of six, servicing a population of about 40,000 spread across 4000 square kilometers. Baw Baw Shire Council...
Provided by Microsoft
-
Case Studies
Allianz Belgium Boosts Distribution Relationship Management of Brokers
Jul 2009
Leading insurer Allianz Belgium wanted to improve its distribution relationship management with the brokers who sell its insurance products while boosting the quality of information and reducing...
Provided by Microsoft
-
Case Studies
Garmin International Inc. Improves Demand Management System Uptime by 40%
Aug 2009
Garmin International Inc. wanted to replace legacy demand management application, that was due to retire, with a next-generation solution and streamline application administration with a more...
Provided by Oracle
-
White Papers
Avaya's Approach to Next Generation 911
Jun 2009
This Avaya white paper will highlight how the public safety answering point can be transformed with advanced call center technologies that can achieve interoperability, accommodate the addition of...
Provided by Avaya
-
Case Studies
State Government Adapts CRM Platform to Roll Out Efficient Law-Enforcement Tool
Jun 2009
The North Carolina Department of Crime Control and Public Safety works tirelessly to reduce crime, enhance public safety, and assist citizens throughout North Carolina. The North Carolina...
Provided by Microsoft
-
White Papers
A New Supply Chain
Jan 2009
The global trade industry is changing at a faster pace than ever before. But contrary to what many think, the driving force behind these changes is not only the threat of terrorism: the driving...
Provided by VISCO
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Webcasts
Microsoft Webcast: How to Coach Your Sales Team to Success (Level 100)
Mar 2009
It takes more than business as usual to make it in tough economic times. The presenter of this webcast coaches sales managers on techniques and technology that help maximize the amount of time...
Provided by Microsoft
-
Webcasts
Momentum Webcast: Grow Your Business With Microsoft Dynamics CRM
Apr 2009
How well one can react to and even predict ever-shifting customer needs and competitor moves? Business moves quickly today, requiring that every company continuously reexamine direction,...
Provided by Microsoft
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White Papers
Contact Center Value Optimization
Apr 2008
Contact Center Value Optimization (CCVO) is an innovative method for making key staffing and management decisions for inbound contact centers. CCVO breaks from traditional approaches by maximizing...
Provided by Magpie Partners
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Case Studies
Solomon Systech Reduces Project Delivery Times by 50% With Integrated CRM System
Apr 2009
Solomon Systech company relied on data in Microsoft Excel to track the progress of various projects and generate reports. In addition to Microsoft Excel, they were using e-mail, project sheets,...
Provided by Oracle
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Case Studies
Fast Supply Chain Response Helps Pharmaceutical Giant Win Race to Market
Mar 2008
One of the world's leading pharmaceutical companies geared up for this process while awaiting FDA approval for an off-patent asthma medicine. The company knew it needed a responsive supply chain...
Provided by EXEL
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Case Studies
Supply Chain Cost Containment and Transparency Puts American Automaker on the Road in China
Jan 2008
When one of the world's pre-eminent automobile manufacturers introduced some of its more popular U.S. car models into Chinese and Taiwanese markets, they set up local assembly capabilities through...
Provided by EXEL
-
Case Studies
University of New Orleans Enhances Recruiting to Rebuild the Student Population After Hurricane Katrina
Feb 2009
The University of New Orleans wanted to increase enrollment after a severe drop following Hurricane Katrina while also dealing with employee shortages and recruit and retain students in a highly...
Provided by Oracle
-
Case Studies
Equifax do Brasil Implements Sales Force Tool and Increases Operational Gains
Feb 2009
Equifax wanted to implement a sales force tool that will maximize opportunities, increasing earnings and market share in Brazil and provide a product that can accommodate growth based on the...
Provided by Oracle
-
Webcasts
Microsoft Dynamics Webcast: Choosing the Right Customer Relationship Management Solution (Level 100)
Feb 2009
Determining the right Customer Relationship Management (CRM) solution out of those available today can be daunting. It is critical to find a solution that can meet the business needs while...
Provided by Microsoft
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Case Studies
State's Traffic Controls Get Intelligent
Jan 2009
Colorado Department of Transportation (CDOT) wanted to integrate the state's extensive network of low-level devices and unify operations, maintenance and systems deployment under a single umbrella...
Provided by Computer Sciences
-
Case Studies
Healthcare Corporation Selects HighJump Transportation Advantage Based on Simplicity and Ease of Use
May 2008
Becton, Dickinson and Company (BD) is a global, $5.4 billion healthcare corporation based in Franklin Lakes, N.J. BD serves healthcare institutions, life science researchers, clinical...
Provided by HighJump Software
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White Papers
Meeting the Challenges of Supplier Relationship in a Multisourced Environment
May 2008
The growing trend towards Multisourcing as the IT sourcing strategy of choice brings with it a unique set of challenges for clients and Service Providers alike. If they hope to derive maximum...
Provided by Dimension Data
-
White Papers
Six Keys to DSD Success
Jun 2008
Direct Store Delivery (DSD) applications continue to evolve as highly efficient tools for distributors and wholesalers to manage sales and delivery processes. Driving more revenue is the ultimate...
Provided by HighJump Software
-
White Papers
The Dirty Little Secrets of Transportation Management Systems
Jul 2008
To remain strong, every facet of the supply chain needs to flow in sync. Transportation managers, in an effort to contain erratic fuel prices, capacity constraints, escalating freight rates and...
Provided by HighJump Software
-
White Papers
Ad-Subsidized Customer Retention: Strategies for the 72 Hour Retention Window
Jun 2011
Over the past decade the Mobile Industry has grown by leaps and bounds. While it continues to do so in the emerging economies, the growth rates in the developed economies have reached a plateau...
Provided by XIUS
-
Whitepapers
Integrating Lean Six Sigma and Supply Chain Practices for Improving the Supply Chain Performance
May 2012
This paper describes the fusion of Lean and Six Sigma is required to achieve the fastest rate of improvement in quality, cost, delivery and process speed. By combining Lean and Six Sigma it is...
Provided by The Interscience Research Network (IRNet)
-
Whitepapers
An Intelligent Supply Chain Management System to Enhance Collaboration in Textile Industry
Dec 2011
The recent challenge in textile supply chain management is the development of collaboration network which accommodates diverse concerns of various participants while explicitly recognizing...
Provided by Science and Development Network (SciDev.Net)
-
Whitepapers
An Agent-Based Framework for Cooperation in Supply Chain
Sep 2012
Supply Chain coordination has become a critical success factor for Supply Chain management (SCM) and effectively improving the performance of organizations in various industries. Companies are...
Provided by Cornell University
-
Whitepapers
Corporate Strategy Optimization for Dutch Notaries With the Use of IT
Nov 2011
This research provides new insight in the application of IT to optimize the corporate strategy of notaries in the Netherlands. Since the forced liberalization of prices and the freedom of...
Provided by Dynamic Publishers
-
Case Studies
Healthcare Provider Optimizes Call Center by Using CRM Solution, Improves Service
Jan 2012
Centene Corporation provides managed care and specialty healthcare in the United States. Coinciding with recent expansion, company leaders at Centene wanted to drive operational efficiencies and...
Provided by Microsoft
-
Case Studies
Emergency Telemedicine Provider Saves Lives Every Day by Using Clinical CRM System
Feb 2012
Specialists On Call (SOC) is the largest provider of emergency telemedicine consultations to US hospitals, giving them immediate access to highly trained neurologists over the Internet. To grow...
Provided by Microsoft
-
Case Studies
Leading Charter School Organization Uses CRM System to Facilitate Effective Learning
Apr 2012
National Heritage Academies (NHA), one of the largest charter school organizations in the United States, makes innovative use of technology to drive student achievement and ensure that classroom...
Provided by Microsoft
-
Case Studies
Replacing CRM System Generates Large Savings and New Efficiencies for Green Company
Jan 2012
Safety-Kleen Systems used several technologies, including Salesforce.com, to manage customer relationships and sales. Because of high licensing costs, employees outside of the sales force lacked...
Provided by Microsoft
-
Case Studies
La Poste Implements Solution to Better Understand Customers
Sep 2007
The company wanted to understand customers better and share knowledge among the players in the customer relationship (sales force, customer service, marketing) through all sales channels and...
Provided by Oracle
-
Case Studies
A&N Media: Northcliffe Media Captures Advertisement Booking of 500,000 in 12 Months With CRM Tool
Nov 2010
A&N Media, part of the Daily Mail & General Trust of the United Kingdom, wanted to revive advertisement sales and transform its business by deploying a cost-effective Customer Relationship...
Provided by Microsoft
-
Whitepapers
A Model for Supplier Selection Based on Fuzzy Multi-Criteria Group Decision Making
Oct 2011
These days, the management of supply chain has attracted the attention of most companies since this ensures their survival in a competitive market condition and they can reach to customer...
Provided by EuroJournals
-
Whitepapers
Customer Behaviour Analysis Using CBA
Jan 2012
With the rampant competition in the domestic and international business, the Customer Relationship Management (CRM) has become one of matters of concern to the enterprise. CRM takes the customers...
Provided by International Journal of Electronics Communication and Computer Engineering
-
Whitepapers
Evaluation of Different Electronic Product Code Discovery Service Models
Apr 2012
Electronic Product Code Discovery Service (EPCDS) is an important concept in supply chain processes and in Internet of Things (IOT). It allows supply chain participants to search for their...
Provided by Scientific Research
-
Whitepapers
Total Service Quality Measurement in Technical Education System - A Case Study of Deemed University
Feb 2013
The purpose of this paper was to investigate expectations of students' perceptions of service quality and students' satisfaction, using both qualitative and quantitative research methods. The...
Provided by International Journal of Computer Applications
-
Whitepapers
Customer Intelligence: What's Hiding in Your Calls?
Oct 2009
For years, contact centers have recorded customer calls for the purposes of quality monitoring, regulatory compliance, fraud and legal protection. In most cases, no more than 5-10% of these calls...
Provided by Aditya Birla Minacs
-
Webcasts
Reducing Lead Times in the Consumer Electronics Supply Chain Replay
Jan 2013
Faster lead times means lower inventories, lower costs, and the right stocks at the right places - and most of all achieving higher customer satisfaction. In this webcast, the presenter going to...
Provided by One Network Enterprises
-
Case Studies
The Ottawa Hospital Identifies Opportunities for Reducing Supply Chain Costs
Oct 2007
The Ottawa Hospital Wanted to act on identified opportunities to improve the supply chain efficiency and become the benchmark amongst its peers and make fundamental changes in supply chain...
Provided by Oracle
-
White Papers
10 Questions to Ask Your on Demand Contact Center Provider
Nov 2007
Building and maintaining a contact center can prove cost-prohibitive and resource intensive. Yet when you're committed to providing your customers with a personalized multichannel communications...
Provided by Oracle
-
White Papers
Contract Life-Cycle Management Attracts New Entrants
Aug 2007
CIOs and their business partners are increasingly looking for Contract Life-cycle Management (CLM) solutions for all of their businesses' contracts, even if they deploy them in stages for buy-side...
Provided by Forrester Research
-
Webcasts
Momentum Webcast: Maximize Your Supply Chain Performance (Level 200)
Nov 2007
This webcast focuses on exploring key business issues for business decision makers, such as the operations manager, and it describe how solutions from Microsoft can help maximize supply chain...
Provided by Microsoft
-
White Papers
A Multiagent Conceptulization for Supply-Chain Management
Jan 2011
In Global world there is a huge network consisting by different companies for their suppliers, warehouses, distribution centers, retailers, with the help of these entities any organization...
Provided by Gurgaon Institute of Technology & Management
-
Case Studies
Global Marketing Firm Integrates Systems to Boost Productivity
Nov 2007
Having grown through acquisition, Chicago-based media intelligence firm Cision US was faced with handling several customer relationship management systems used throughout its offices in the United...
Provided by Microsoft
-
Case Studies
Professional Services Company Targets Customer Needs With Flexible Training
Oct 2007
Information Management Group (IMG) provides training services for Microsoft Dynamics CRM business software. Because customer relationship management software is often customized to match a...
Provided by Microsoft
-
Webcasts
Web Seminar Series: Quote to Contract Automation for Salesforce
Dec 2007
Today, manually creating quotes and contracts inside your Salesforce.com system can slow down your sales cycle if you rely on nothing more than copying and pasting contact information, pricing,...
Provided by EchoSign
-
White Papers
How OEM Consumer Electronics Companies Can Dramatically Improve Profits Through Downstream Supply Chain Collaboration Directly With Retailers
Feb 2008
With the nature of OEM Consumer Electronics manufacturers experiencing shrinking product lifecycles and the many business challenges impacting margins, there is no room for operational error or...
Provided by Oracle
-
White Papers
Better Together With Microsoft Dynamics CRM
Feb 2008
Microsoft makes significant investments in delivering products and technologies that work together and enable people-ready businesses. This vision is centered on providing the right tools to help...
Provided by Microsoft
-
Case Studies
Microsoft Partner Recruitment Efforts Streamlined With Microsoft Dynamics CRM
Jan 2008
Recruiting new partners to fill niche markets is an integral part of the through-partner sales strategy at Microsoft. Vital to the success of these efforts, partner recruitment groups are tasked...
Provided by Microsoft
-
White Papers
Minimizing Risk in an Interrupt-Driven World: Life in the Outbound Call Center Regulatory and Policy Compliance Management
Sep 2007
It's the classic outbound Call Center problem. The interrupt-driven, unpredictable nature of the business means even the most button-down and best operational plans and strategic direction can...
Provided by Austin Logistics
-
Case Studies
U.K. Law Firm Improves Client Relationships With Customer Management Tool
Feb 2008
Leading United Kingdom law firm asb law wanted to better manage and strengthen client relationships, drive profits, and create a single source of data for its business. Working with Microsoft Gold...
Provided by Microsoft Tips
-
Webcasts
Hosting Webcast Series: Hosting Opportunities With CRM 4.0
Apr 2008
The attendee of this webcast will gain a better understanding of the CRM Market and learn about new features, pricing and how partners are successfully going to market.
Provided by Microsoft Tips
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Case Studies
Nestle Malaysia Enhances Customer Service and Sales Performance With Motorola and NewsPage Mobility Solution
Jan 2008
Nestle sells an extensive range of grocery products through its own sales force, and distributors' sales forces. In their daily visit to the customers, the sales teams are expected to perform a...
Provided by Motorola
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Case Studies
Amazing Global Improves Operational Efficiency and Business Performance With CRM Solution
May 2008
Atlantic Technologies wanted to create a single, global, shared system for pipeline and forecast management - available over the Web in Software-as-a-Service (SaaS) mode and reduce forecast...
Provided by Oracle
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White Papers
Research on Selection of Cooperation Partners in Supply Chain of Agricultural Products Based on IL-WGA
Nov 2011
This paper proposes the index system for the selection and evaluation of cooperation partners in the supply chain of agricultural products, and based on IL-WGA operators, the selection and...
Provided by Academy Publisher
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White Papers
Research on Integrated Information Platform of Agricultural Supply Chain Management Based on Internet of Things
May 2011
In recent years, accidents in food quality & safety frequently occur, and more and more people have begun to think highly of food quality & safety and encourage food producers to be able to trace...
Provided by Academy Publisher
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White Papers
Methodology of Fuzzy Linear Symmetrical Bi-level Programming and its Application in Supply Chain Management
Jan 2011
Fuzzy linear symmetrical bi-level programming is the most extensive problem in multi-level programming. A new method based on tolerance degree has been introduced in this paper. The method mainly...
Provided by Academy Publisher
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White Papers
Visualization Framework for Container Supply Chain by Information Acquisition and Presentation Technologies
Nov 2010
The purpose of this paper is to propose a visualization framework for container supply chain by modern information technologies. The concept of container supply chain is studied. The approaches of...
Provided by Academy Publisher
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White Papers
The Total Entropy Model of Fractal Supply Chain Network System
Nov 2011
It is pointed out that the entropies of structure, information and the effectiveness entropy between knowledge and organization structure are main entropy sources of supply chain network in this...
Provided by Academy Publisher
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White Papers
Supply Chain Coordination Under Return Policy with Asymmetric Information About Cost of Reverse Logistics Operations
Sep 2011
In this paper, the authors study return policy and supply chain coordination in a channel of one supplier and one retailer. The paper assumes that unsold merchandise should been refunded to the...
Provided by Academy Publisher
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Webcasts
Microsoft Dynamics Webcast: CRM in Professional Services: Relationship Management After the Sale (Level 200)
Oct 2008
Professional service organizations are now using Customer Relationship Management (CRM) far beyond its traditional use in marketing, sales, and service. The attendee of this webcast will learn how...
Provided by Microsoft
