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customer management
(304 results)Search the Library
Mission Statement
TechRepublic's ITPapers is the Web's largest library of free technical IT white papers, webcasts, and case studies. Covering IT categories including Data Management, IT Management, Networking, Communications, Enterprise Applications, Storage, Security and much more, TechRepublic's White Paper Directory is the best source for technical white papers and IT information.
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Webcasts
Microsoft Dynamics Webcast: Modernizing Your Supply Chain System to Drive Business Success (Level 100)
Oct 2008
Manufacturers, distributors, and retailers share common supply chain issues involving wasteful processes and difficulty getting to the data that they need with older, limited business systems....
Provided by Microsoft
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Webcasts
LiveMeeting: Learn How to Make Money With Microsoft CRM!
Oct 2008
This webcast will help Microsoft partners to learn about how to sell Microsoft CRM and make money with VAR Rebates. This webcast will also help to explore the opportunity to expand and make even...
Provided by Microsoft
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Case Studies
Deal Logging and Client Information Tracking System
Feb 2009
Global Corporate Finance Business Management of a leading global bank. Their challenges are the client information tracking, deal logging, revenue tracking, conflict management support, business...
Provided by LUXOFT
-
White Papers
Overview of Green Supply Chain Management: Operation and Environmental Impact at Different Stages of the Supply Chain
Feb 2012
This paper emphasizes upon the application of Supply Chain Management and adding the 'Green' component to it so as to stress upon the need of environment friendly systems. The growing importance...
Provided by International Journal of Engineering and Advanced Technology (IJEAT)
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Case Studies
Johnson Controls Reduces Supply Chain Spend With IBM ILOG LogicNet Plus
Jun 2012
Johnson Controls Power Solutions delivers batteries to its customer. They were looking for a supply chain management solution that would allow it to make informed decisions quickly, while...
Provided by IBM
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Whitepapers
Call Centers: A Gateway for Social Engineers to Access Your Company's Most Sensitive Information
May 2012
In its most basic form, social engineering is the act of manipulating someone into doing something they normally would not do. For the authors' purposes, they will consider social engineering the...
Provided by TraceSecurity
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Whitepapers
Call Routing in Contact Center
Aug 2010
Now a day companies uses the contact center to provide service to customer. One of the important challenges of today contact center solution is to align the customer to the most appropriate agent...
Provided by Interscience Open Access Journals
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Whitepapers
Optimized Way to Uncover Promising Customer Deeds Using CMAR
May 2012
By the disappearance of idyllic customer relationship and uninhibited bitterness in the nuptial and worldwide business, the Customer Relationship Management (CRM) has fully fledged to be topics of...
Provided by International Journal of Advanced Research in Computer Engineering & Technology
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Case Studies
Giant Eagle Reduces Lead Times, Safety Stock, and Overall Transportation Costs
Nov 2008
Giant Eagle needed a single, transportation platform for inbound freight that provides real-time benefits at every step of the logistics lifecycle: transportation optimization, execution,...
Provided by Oracle
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White Papers
Four Critical Elements of Retail Supply Chain Success
May 2008
Retailers often struggle with trying to discern why a particular market approach is not driving more traffic and sales into their online and brick-and-mortar stores. Often, the search for answers...
Provided by HighJump Software
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White Papers
The Dirty Little Secrets of Transportation Management Systems
Jul 2008
To remain strong, every facet of the supply chain needs to flow in sync. Transportation managers, in an effort to contain erratic fuel prices, capacity constraints, escalating freight rates and...
Provided by HighJump Software
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White Papers
Six Keys to DSD Success
Jun 2008
Direct Store Delivery (DSD) applications continue to evolve as highly efficient tools for distributors and wholesalers to manage sales and delivery processes. Driving more revenue is the ultimate...
Provided by HighJump Software
-
White Papers
Meeting the Challenges of Supplier Relationship in a Multisourced Environment
May 2008
The growing trend towards Multisourcing as the IT sourcing strategy of choice brings with it a unique set of challenges for clients and Service Providers alike. If they hope to derive maximum...
Provided by Dimension Data
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Case Studies
Healthcare Corporation Selects HighJump Transportation Advantage Based on Simplicity and Ease of Use
May 2008
Becton, Dickinson and Company (BD) is a global, $5.4 billion healthcare corporation based in Franklin Lakes, N.J. BD serves healthcare institutions, life science researchers, clinical...
Provided by HighJump Software
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Case Studies
State's Traffic Controls Get Intelligent
Jan 2009
Colorado Department of Transportation (CDOT) wanted to integrate the state's extensive network of low-level devices and unify operations, maintenance and systems deployment under a single umbrella...
Provided by Computer Sciences
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Webcasts
Microsoft Dynamics Webcast: Choosing the Right Customer Relationship Management Solution (Level 100)
Feb 2009
Determining the right Customer Relationship Management (CRM) solution out of those available today can be daunting. It is critical to find a solution that can meet the business needs while...
Provided by Microsoft
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Case Studies
Equifax do Brasil Implements Sales Force Tool and Increases Operational Gains
Feb 2009
Equifax wanted to implement a sales force tool that will maximize opportunities, increasing earnings and market share in Brazil and provide a product that can accommodate growth based on the...
Provided by Oracle
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Case Studies
University of New Orleans Enhances Recruiting to Rebuild the Student Population After Hurricane Katrina
Feb 2009
The University of New Orleans wanted to increase enrollment after a severe drop following Hurricane Katrina while also dealing with employee shortages and recruit and retain students in a highly...
Provided by Oracle
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Case Studies
Supply Chain Cost Containment and Transparency Puts American Automaker on the Road in China
Jan 2008
When one of the world's pre-eminent automobile manufacturers introduced some of its more popular U.S. car models into Chinese and Taiwanese markets, they set up local assembly capabilities through...
Provided by EXEL
-
Case Studies
Fast Supply Chain Response Helps Pharmaceutical Giant Win Race to Market
Mar 2008
One of the world's leading pharmaceutical companies geared up for this process while awaiting FDA approval for an off-patent asthma medicine. The company knew it needed a responsive supply chain...
Provided by EXEL
-
Case Studies
Solomon Systech Reduces Project Delivery Times by 50% With Integrated CRM System
Apr 2009
Solomon Systech company relied on data in Microsoft Excel to track the progress of various projects and generate reports. In addition to Microsoft Excel, they were using e-mail, project sheets,...
Provided by Oracle
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White Papers
Contact Center Value Optimization
Apr 2008
Contact Center Value Optimization (CCVO) is an innovative method for making key staffing and management decisions for inbound contact centers. CCVO breaks from traditional approaches by maximizing...
Provided by Magpie Partners
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Webcasts
Momentum Webcast: Grow Your Business With Microsoft Dynamics CRM
Apr 2009
How well one can react to and even predict ever-shifting customer needs and competitor moves? Business moves quickly today, requiring that every company continuously reexamine direction,...
Provided by Microsoft
-
Webcasts
Microsoft Webcast: How to Coach Your Sales Team to Success (Level 100)
Mar 2009
It takes more than business as usual to make it in tough economic times. The presenter of this webcast coaches sales managers on techniques and technology that help maximize the amount of time...
Provided by Microsoft
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White Papers
Four Critical Elements of Retail Supply Chain Success
May 2008
Retailers often struggle with trying to discern why a particular market approach is not driving more traffic and sales into their online and brick-and-mortar stores. Often, the search for answers...
Provided by HighJump Software
-
Case Studies
Giant Eagle Reduces Lead Times, Safety Stock, and Overall Transportation Costs
Nov 2008
Giant Eagle needed a single, transportation platform for inbound freight that provides real-time benefits at every step of the logistics lifecycle: transportation optimization, execution,...
Provided by Oracle
-
Webcasts
LiveMeeting: Learn How to Make Money With Microsoft CRM!
Oct 2008
This webcast will help Microsoft partners to learn about how to sell Microsoft CRM and make money with VAR Rebates. This webcast will also help to explore the opportunity to expand and make even...
Provided by Microsoft
-
Webcasts
Microsoft Dynamics Webcast: Modernizing Your Supply Chain System to Drive Business Success (Level 100)
Oct 2008
Manufacturers, distributors, and retailers share common supply chain issues involving wasteful processes and difficulty getting to the data that they need with older, limited business systems....
Provided by Microsoft
-
Webcasts
Microsoft Dynamics Webcast: CRM in Professional Services: Relationship Management After the Sale (Level 200)
Oct 2008
Professional service organizations are now using Customer Relationship Management (CRM) far beyond its traditional use in marketing, sales, and service. The attendee of this webcast will learn how...
Provided by Microsoft
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Case Studies
Amazing Global Improves Operational Efficiency and Business Performance With CRM Solution
May 2008
Atlantic Technologies wanted to create a single, global, shared system for pipeline and forecast management - available over the Web in Software-as-a-Service (SaaS) mode and reduce forecast...
Provided by Oracle
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Case Studies
Nestle Malaysia Enhances Customer Service and Sales Performance With Motorola and NewsPage Mobility Solution
Jan 2008
Nestle sells an extensive range of grocery products through its own sales force, and distributors' sales forces. In their daily visit to the customers, the sales teams are expected to perform a...
Provided by Motorola
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Webcasts
Hosting Webcast Series: Hosting Opportunities With CRM 4.0
Apr 2008
The attendee of this webcast will gain a better understanding of the CRM Market and learn about new features, pricing and how partners are successfully going to market.
Provided by Microsoft Tips
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Case Studies
U.K. Law Firm Improves Client Relationships With Customer Management Tool
Feb 2008
Leading United Kingdom law firm asb law wanted to better manage and strengthen client relationships, drive profits, and create a single source of data for its business. Working with Microsoft Gold...
Provided by Microsoft Tips
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White Papers
Minimizing Risk in an Interrupt-Driven World: Life in the Outbound Call Center Regulatory and Policy Compliance Management
Sep 2007
It's the classic outbound Call Center problem. The interrupt-driven, unpredictable nature of the business means even the most button-down and best operational plans and strategic direction can...
Provided by Austin Logistics
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Case Studies
Microsoft Partner Recruitment Efforts Streamlined With Microsoft Dynamics CRM
Jan 2008
Recruiting new partners to fill niche markets is an integral part of the through-partner sales strategy at Microsoft. Vital to the success of these efforts, partner recruitment groups are tasked...
Provided by Microsoft
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White Papers
Better Together With Microsoft Dynamics CRM
Feb 2008
Microsoft makes significant investments in delivering products and technologies that work together and enable people-ready businesses. This vision is centered on providing the right tools to help...
Provided by Microsoft
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White Papers
How OEM Consumer Electronics Companies Can Dramatically Improve Profits Through Downstream Supply Chain Collaboration Directly With Retailers
Feb 2008
With the nature of OEM Consumer Electronics manufacturers experiencing shrinking product lifecycles and the many business challenges impacting margins, there is no room for operational error or...
Provided by Oracle
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Webcasts
Web Seminar Series: Quote to Contract Automation for Salesforce
Dec 2007
Today, manually creating quotes and contracts inside your Salesforce.com system can slow down your sales cycle if you rely on nothing more than copying and pasting contact information, pricing,...
Provided by EchoSign
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Case Studies
Professional Services Company Targets Customer Needs With Flexible Training
Oct 2007
Information Management Group (IMG) provides training services for Microsoft Dynamics CRM business software. Because customer relationship management software is often customized to match a...
Provided by Microsoft
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Case Studies
Global Marketing Firm Integrates Systems to Boost Productivity
Nov 2007
Having grown through acquisition, Chicago-based media intelligence firm Cision US was faced with handling several customer relationship management systems used throughout its offices in the United...
Provided by Microsoft
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Webcasts
Momentum Webcast: Maximize Your Supply Chain Performance (Level 200)
Nov 2007
This webcast focuses on exploring key business issues for business decision makers, such as the operations manager, and it describe how solutions from Microsoft can help maximize supply chain...
Provided by Microsoft
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White Papers
Contract Life-Cycle Management Attracts New Entrants
Aug 2007
CIOs and their business partners are increasingly looking for Contract Life-cycle Management (CLM) solutions for all of their businesses' contracts, even if they deploy them in stages for buy-side...
Provided by Forrester Research
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White Papers
10 Questions to Ask Your on Demand Contact Center Provider
Nov 2007
Building and maintaining a contact center can prove cost-prohibitive and resource intensive. Yet when you're committed to providing your customers with a personalized multichannel communications...
Provided by Oracle
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Case Studies
The Ottawa Hospital Identifies Opportunities for Reducing Supply Chain Costs
Oct 2007
The Ottawa Hospital Wanted to act on identified opportunities to improve the supply chain efficiency and become the benchmark amongst its peers and make fundamental changes in supply chain...
Provided by Oracle
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Case Studies
La Poste Implements Solution to Better Understand Customers
Sep 2007
The company wanted to understand customers better and share knowledge among the players in the customer relationship (sales force, customer service, marketing) through all sales channels and...
Provided by Oracle
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Case Studies
3M Achieves Productivity and Increases Profitability With CRM Siebel On Demand
Jul 2007
3M is a global company present in almost 200 countries, with more than 67,000 employees of all nationalities. 3M headquarters are in St Paul, Minnesota, in the United States. The challenges were...
Provided by Oracle
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White Papers
Customer-Centric CRM: Fully Optimizing CRM
Sep 2004
Customers, after all, are your most important assets. Discover how to rethink your CRM processes from the outside in, and evolve your current CRM projects around a customer centric strategy. This...
Provided by RightNow Technologies
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Whitepapers
How to... Implement Business Scenarios for Customer Loyalty Management
Aug 2004
Customer Loyalty Management is an important business scenario within Customer Relationship Management. It is of particular importance when businesses deal with consumers ("Business to Consumer...
Provided by SAP
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Webcasts
Microsoft Dynamics Webcast: Modernizing Your Supply Chain System to Drive Business Success (Level 100)
Oct 2008
Manufacturers, distributors, and retailers share common supply chain issues involving wasteful processes and difficulty getting to the data that they need with older, limited business systems....
Provided by Microsoft
-
Webcasts
LiveMeeting: Learn How to Make Money With Microsoft CRM!
Oct 2008
This webcast will help Microsoft partners to learn about how to sell Microsoft CRM and make money with VAR Rebates. This webcast will also help to explore the opportunity to expand and make even...
Provided by Microsoft
-
Case Studies
Deal Logging and Client Information Tracking System
Feb 2009
Global Corporate Finance Business Management of a leading global bank. Their challenges are the client information tracking, deal logging, revenue tracking, conflict management support, business...
Provided by LUXOFT
-
White Papers
Overview of Green Supply Chain Management: Operation and Environmental Impact at Different Stages of the Supply Chain
Feb 2012
This paper emphasizes upon the application of Supply Chain Management and adding the 'Green' component to it so as to stress upon the need of environment friendly systems. The growing importance...
Provided by International Journal of Engineering and Advanced Technology (IJEAT)
-
Case Studies
Johnson Controls Reduces Supply Chain Spend With IBM ILOG LogicNet Plus
Jun 2012
Johnson Controls Power Solutions delivers batteries to its customer. They were looking for a supply chain management solution that would allow it to make informed decisions quickly, while...
Provided by IBM
-
Whitepapers
Call Centers: A Gateway for Social Engineers to Access Your Company's Most Sensitive Information
May 2012
In its most basic form, social engineering is the act of manipulating someone into doing something they normally would not do. For the authors' purposes, they will consider social engineering the...
Provided by TraceSecurity
-
Whitepapers
Call Routing in Contact Center
Aug 2010
Now a day companies uses the contact center to provide service to customer. One of the important challenges of today contact center solution is to align the customer to the most appropriate agent...
Provided by Interscience Open Access Journals
-
Whitepapers
Optimized Way to Uncover Promising Customer Deeds Using CMAR
May 2012
By the disappearance of idyllic customer relationship and uninhibited bitterness in the nuptial and worldwide business, the Customer Relationship Management (CRM) has fully fledged to be topics of...
Provided by International Journal of Advanced Research in Computer Engineering & Technology
-
Case Studies
Giant Eagle Reduces Lead Times, Safety Stock, and Overall Transportation Costs
Nov 2008
Giant Eagle needed a single, transportation platform for inbound freight that provides real-time benefits at every step of the logistics lifecycle: transportation optimization, execution,...
Provided by Oracle
-
White Papers
Four Critical Elements of Retail Supply Chain Success
May 2008
Retailers often struggle with trying to discern why a particular market approach is not driving more traffic and sales into their online and brick-and-mortar stores. Often, the search for answers...
Provided by HighJump Software
-
White Papers
The Dirty Little Secrets of Transportation Management Systems
Jul 2008
To remain strong, every facet of the supply chain needs to flow in sync. Transportation managers, in an effort to contain erratic fuel prices, capacity constraints, escalating freight rates and...
Provided by HighJump Software
-
White Papers
Six Keys to DSD Success
Jun 2008
Direct Store Delivery (DSD) applications continue to evolve as highly efficient tools for distributors and wholesalers to manage sales and delivery processes. Driving more revenue is the ultimate...
Provided by HighJump Software
-
White Papers
Meeting the Challenges of Supplier Relationship in a Multisourced Environment
May 2008
The growing trend towards Multisourcing as the IT sourcing strategy of choice brings with it a unique set of challenges for clients and Service Providers alike. If they hope to derive maximum...
Provided by Dimension Data
-
Case Studies
Healthcare Corporation Selects HighJump Transportation Advantage Based on Simplicity and Ease of Use
May 2008
Becton, Dickinson and Company (BD) is a global, $5.4 billion healthcare corporation based in Franklin Lakes, N.J. BD serves healthcare institutions, life science researchers, clinical...
Provided by HighJump Software
-
Case Studies
State's Traffic Controls Get Intelligent
Jan 2009
Colorado Department of Transportation (CDOT) wanted to integrate the state's extensive network of low-level devices and unify operations, maintenance and systems deployment under a single umbrella...
Provided by Computer Sciences
-
Webcasts
Microsoft Dynamics Webcast: Choosing the Right Customer Relationship Management Solution (Level 100)
Feb 2009
Determining the right Customer Relationship Management (CRM) solution out of those available today can be daunting. It is critical to find a solution that can meet the business needs while...
Provided by Microsoft
-
Case Studies
Equifax do Brasil Implements Sales Force Tool and Increases Operational Gains
Feb 2009
Equifax wanted to implement a sales force tool that will maximize opportunities, increasing earnings and market share in Brazil and provide a product that can accommodate growth based on the...
Provided by Oracle
-
Case Studies
University of New Orleans Enhances Recruiting to Rebuild the Student Population After Hurricane Katrina
Feb 2009
The University of New Orleans wanted to increase enrollment after a severe drop following Hurricane Katrina while also dealing with employee shortages and recruit and retain students in a highly...
Provided by Oracle
-
Case Studies
Supply Chain Cost Containment and Transparency Puts American Automaker on the Road in China
Jan 2008
When one of the world's pre-eminent automobile manufacturers introduced some of its more popular U.S. car models into Chinese and Taiwanese markets, they set up local assembly capabilities through...
Provided by EXEL
-
Case Studies
Fast Supply Chain Response Helps Pharmaceutical Giant Win Race to Market
Mar 2008
One of the world's leading pharmaceutical companies geared up for this process while awaiting FDA approval for an off-patent asthma medicine. The company knew it needed a responsive supply chain...
Provided by EXEL
-
Case Studies
Solomon Systech Reduces Project Delivery Times by 50% With Integrated CRM System
Apr 2009
Solomon Systech company relied on data in Microsoft Excel to track the progress of various projects and generate reports. In addition to Microsoft Excel, they were using e-mail, project sheets,...
Provided by Oracle
-
White Papers
Contact Center Value Optimization
Apr 2008
Contact Center Value Optimization (CCVO) is an innovative method for making key staffing and management decisions for inbound contact centers. CCVO breaks from traditional approaches by maximizing...
Provided by Magpie Partners
-
Webcasts
Momentum Webcast: Grow Your Business With Microsoft Dynamics CRM
Apr 2009
How well one can react to and even predict ever-shifting customer needs and competitor moves? Business moves quickly today, requiring that every company continuously reexamine direction,...
Provided by Microsoft
-
Webcasts
Microsoft Webcast: How to Coach Your Sales Team to Success (Level 100)
Mar 2009
It takes more than business as usual to make it in tough economic times. The presenter of this webcast coaches sales managers on techniques and technology that help maximize the amount of time...
Provided by Microsoft
