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business management
(2874 results)-
Whitepapers
Application Portfolio Management: From Assessment to Transformation
Jun 2003
This paper introduces the concept, practice and benefits of application portfolio management. The benefits of application portfolio management, including potentially significant cost-savings and...
Provided by IBM
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White Papers
Business Case Driven CRM Implementations: A Recipe for Success
Aug 2008
CRM implementation failures are often attributed to faults in the business case and more specifically in the business case not being realized. Experiences across CRM implementations, suggests that...
Provided by Infosys Technologies
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Whitepapers
Data Center Physical Infrastructure: Optimising Business Value
Apr 2013
To stay competitive in today’s rapidly changing business world, companies must update the way they view the value of their investment in data center physical infrastructure (DCPI). No longer are...
Provided by Schneider Electric - AU
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Whitepapers
The Real SaaS Manifesto
Mar 2012
Due to the proliferation and incorrect use of the term, Software-as-a-Service (SaaS) has often been misunderstood by both software vendors and business people. This whitepaper will define the key...
Provided by Workday
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Research
IT Strategy Maps: A Tool For Strategic Alignment
Nov 2005
Aligning IT and business strategy remains the No. 1 or No. 2 business IT issue year after year. But no matter how much focus and attention this subject receives, little progress seems to be made....
Provided by Forrester Research
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Whitepapers
Building the Case for Business Intelligence ROI
Nov 2009
The recent economic conditions have significantly impacted the budgets of most every business in the world. Even those that are thriving are more conservative about spending for fear of deeper and...
Provided by IBM
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Whitepapers
Building Customer-Centric Software-as-a-Service Applications
Sep 2012
Businesses want applications in the cloud because they want simplicity and low cost. SAP provides cloud data management software that enables independent software vendors (ISVs) and ISV customers...
Provided by SAP
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Whitepapers
The IT Administrator's Guide to Software Asset Management
Sep 2012
Get A Software Asset Management Guide IT administrators are faced with more challenges and resource constraints than ever. In this white paper, see what IT can do to deliver more business value,...
Provided by Quest Software, now a part of Dell
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Whitepapers
Moving Enterprises to the Public or Hybrid Cloud
Nov 2012
Many small businesses are using cloud service providers to cut costs and compete in today's globalized market. Large businesses, on the other hand, usually have already invested in infrastructure...
Provided by NTT Communications
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Whitepapers
IDC Analyst Connection: Server Refresh Cycles: The Costs of Extending Life Cycles
Nov 2012
For many organizations facing IT budget challenges, delaying capital expenses by prolonging the life of hardware assets is a common strategy. While stretching the life of servers and other...
Provided by Hewlett-Packard & Intel®
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Whitepapers
Assessing the True Value of Business Analytics
Jan 2013
Read how Business analytics investments are more important than ever for business competitiveness and profitability and are becoming increasingly essential to maximize a company's return on...
Provided by IBM
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Whitepapers
The Broad Spectrum of Business Analysis
Jan 2013
Read the Ventana Research White Paper and see how new approaches to information analysis enable outperforming the competition.
Provided by IBM
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Podcasts
Full Demo: IBM Cognos Business Intelligence
Jan 2013
Learn how different departments can use IBM Cognos Business Intelligence solutions to create scenarios, collaborate on strategy and execute and monitor progress on new initiatives.
Provided by IBM
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Whitepapers
White paper: Why performance management? A guide for the midsize organization
Jan 2012
By linking insights to action, performance management has enormous potential to transform midsize business. When data becomes information, it gains value as insights that fuel action, propelling...
Provided by IBM
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White Papers
Business Intelligence Best Practices: Simplifying the Reporting Landscape
Apr 2008
With all the attention surrounding dashboards & other attractive delivery methods for business intelligence (BI) content, classic report generation & production is often overlooked. However, at...
Provided by Oracle
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Whitepapers
Bridging the business and IT gap with decision management
Feb 2012
Is your business suffering from a contradictory relationship between the users of information systems and the IT personnel who build and maintain those systems? While IT delivers significant...
Provided by IBM
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Whitepapers
Deploying a High-Performance and Cost-Efficient Product Lifecycle Management System
Apr 2012
Demand for Product Lifecycle Management (PLM) applications can scale rapidly, forcing IT managers to expand system resources quickly to meet increasing workloads. As more servers are deployed or...
Provided by Oracle
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Whitepapers
Complimentary SuccessFactors White Paper: Performance Management in a Small-Business Culture
Jul 2012
While introducing formal, automated processes for performance and goal management into your unique small business culture may seem crazy, in reality, it may just be the perfect union. That's...
Provided by SuccessFactors
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White Papers
Change Management: Best Practices White Paper
Jan 2007
This document provides a template for change management that promotes high-availability networks. Specifically, the template provides the critical steps for creating a change management process, a...
Provided by Cisco Systems
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Whitepapers
Gamification: Using Virtual Awards and Recognition to Motivate your Sales Team
Dec 2012
Find out about gamification, the ground-breaking method to motivate your sales team by playing on what drives them - competition and recognition! Strategies leveraged from the world of video...
Provided by ConnectWise 2013
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Whitepapers
The App-Happy Enterprise - How to Securely Manage Mobile Apps
Apr 2013
This playbook explores key aspects of the enterprise mobile revolution and provides a set of step-by-step directions on how to productively manage this new environment in a way that meets...
Provided by SAP
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Whitepapers
IT as a service is coming of age
Nov 2012
New technologies and technological principles like cloud computing, virtualization and IT as a Service are reshaping the way enterprises think of information technology. Business and IT are...
Provided by EMC
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Whitepapers
Capture industry white paper - government
Sep 2012
Rising concerns over data privacy and accuracy make the manual processing of paper an increasingly serious problem for government agencies already overwhelmed by paper documents and the problems...
Provided by IBM
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White Papers
Reinventing Leadership Development: Proactive and Progressive Strategies:
Apr 2011
In this tough business climate, this ExecBlueprint's authors see manifold opportunity-for those leaders who can not only change with the times, but who are capable of leading the charge. Such...
Provided by SkillSoft
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Whitepapers
Five Ways ERP Can Help You Implement Lean
Oct 2012
Lean delivers what companies really need in today's highly competitive world: shorter lead times improved quality reduced cost increased profit improved productivity better customer service To...
Provided by Epicor Software
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White Papers
Project Guide: ERP Implementation Best Practices, Tools Analysis, and Risk Assessment for Rapid Implementation
Jun 2007
Companies who implement enterprise resource planning (ERP) software tend to be intimidated by the time and cost of an implementation and seek to accelerate the go-live date. Without the right...
Provided by Oracle
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Whitepapers
Workday and Yahoo: Providing Critical Insights Into a Global Workforce
Apr 2013
As one of the world's most popular web destinations, Yahoo is an expert in helping people to find what they want. So it's no surprise that when HR leadership went searching for a new approach to...
Provided by Workday
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Whitepapers
The advantages of a private network implementation (Spanish)
Apr 2013
Before you start your journey to the cloud, discover the barriers to successful implementation. This white paper from Cisco CIO ™, you get a breakdown of IDG Research survey in 2012 in which they...
Provided by Cisco
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Whitepapers
Enterprise Architecture Essentials, Part 1: Enterprise Architecture Viewpoints - What's Best for Your Organization?
Jul 2007
Every organization has unique business needs, so a variety of factors are important when planning an enterprise architecture approach for the company. In this paper, examine elements one should...
Provided by IBM
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White Papers
Four steps to make your brand more valuable than the competition
Oct 2011
Some of the world's biggest brands like Nike, Coca-Cola and Red Bull achieve consistent growth and outstanding success. What can you learn from them and how can you add 20% to your company value?
Provided by Brandworkz
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White Papers
Optimizing Business Productivity: Do More for Your Customers and Your Business
Aug 2011
In our current business environment, all too often, productivity is confused with simply demanding more from employees. What's needed is a holistic approach to increasing total business...
Provided by Microsoft Dynamics
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Webcasts
MSDN Webcast: BizTalk Adapter for Host Applications (Level 200)
Apr 2007
Enterprise computing is based on high-volume transaction and batch processing systems, such as IBM mainframe and midrange host computers. To modernize these heritage systems, organizations are...
Provided by Microsoft
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White Papers
Gartner Client Management Tools Magic Quadrant
Feb 2012
Client management tools manage configurations and support system administration tasks for client devices. They are used by desktop support organizations to automate system administration and...
Provided by Absolute Software
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White Papers
Event Log Management: A Guide to a Stress-free Audit
Jan 2004
Event log management got you down? Are others in your organization asking you for reports so they can meet some policy or regulation? Check out the free white paper from the experts at Aelita:...
Provided by Aelita Software
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Whitepapers
Overcoming the Challenges of Pervasive Video - Moving Video Collaboration to the Cloud
Apr 2013
For several years now, video conferencing has remained a challenging technology to deploy, use, and manage for large corporations. Small and mid-sized businesses that want to use video...
Provided by Blue Jeans Software
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Whitepapers
Accelerate SAP while Reducing Risk, Complexity, and Total Cost of Ownership
Sep 2012
Many companies rely on Oracle and SAP for their business-critical enterprise applications. Whether automating manufacturing processes, uncovering volatility in supply or demand, or running the...
Provided by Oracle
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Webcasts
Drive Immediate and Ongoing Cost Savings Through Vendor Management
May 2009
The presenters of this webcast discuss how to reduce costs with a vendor management program. The presenters will explain how to achieve significant vendor savings by centralizing vendor...
Provided by BMC Software
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Research
Connecting Business Drivers To Enterprise Architecture
Jun 2005
EXECUTIVE SUMMARY: Understanding business plans and challenges is essential when starting an enterprise architecture (EA) effort or when taking stock of an existing effort. It is also a necessary...
Provided by Forrester Research
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Resource Center
SQL Server 2005 High-Availability Capabilities
Nov 2005
Information and data management changes rapidly. Every day, organizations find themselves managing more systems with increasing amounts of data. Users of enterprise applications require high...
Provided by Microsoft
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White Papers
Asset Management, ITIL, and the CMDB: Connecting IT and the Bottom Line
Feb 2006
Get more business from both IT asset management and ITIL processes by having them work together to lower costs, optimize performance, and ensure compliance. See how a configuration management...
Provided by BMC Software
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Whitepapers
Four steps to automate compliance and minimize your risks
Feb 2013
Your business can’t afford not to comply with regulations and laws, licensing and privacy agreements, and internal policies. But if you’re attempting to cope with the increasing number of...
Provided by HP
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Whitepapers
2012 brought threats to all platforms. We look back at the year that was
Feb 2013
2012 is truly the year we entered the post-PC era as cybercriminals moved to embrace Android, social media platforms, and even Macs with their attacks. Most notable for 2012 is that it took...
Provided by Trend Micro Australia
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Whitepapers
E-Commerce Application in Insurance Industry; Review of Organizational Factors
Mar 2012
E-commerce is used as one of the most important aspects of innovation in business processes which performed by organizations and many companies in the world. Insurance industry as one of the major...
Provided by EuroJournals
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Whitepapers
The Manager’s Guide to Avoiding 7 Project Portfolio Pitfalls
Jan 2013
Do projects seem to appear out of nowhere? Do you find yourself scrambling to pull together reports for executives? Download this free guide and learn about several project portfolio management...
Provided by AtTask
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Whitepapers
All Clouds are Not Created Equal: A Logical Approach to Cloud Adoption in Your Company
Jan 2013
Read this IBM-sponsored white paper in which Frost & Sullivan look at various cloud models, assess their suitability to solve IT challenges and help customers make “how, when, and which”...
Provided by IBM
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Whitepapers
Services Based Management of Business Processes Using Cloud Computing
Jul 2012
Web services have caused a change in the business trends by providing an interface to gather business functions, data and its behavior on a single universal computing platform. This platform can...
Provided by EuroJournals
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Whitepapers
Storage Switzerland WP for V3700: Addressing SMB Challenges
Jan 2013
As small and midsize businesses (SMBs) struggle with the challenge of managing more data with fewer resources and limited budgets, the industry has responded with storage solutions that are either...
Provided by IBM
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Whitepapers
IBM Ready Pack for Cloud: Helping SMBs Manage Growth and Costs
Jan 2013
The IBM Ready Pack for Cloud enables small and medium businesses (SMBs) to achieve operational efficiencies and faster time to market. This solution empowers small IT staff to rapidly deliver a...
Provided by IBM
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Whitepapers
Data Centre Physical Infrastructure - Optimising Business Value
Jan 2013
To stay competitive in today's rapidly changing business world, companies must update the way they view the value of their investment in data centre physical infrastructure (DCPI). No longer are...
Provided by Schneider Electric - AU
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Whitepapers
Security Threats to Business, the Digital Lifestyle, and the Cloud: Trend Micro Predictions for 2013 and Beyond
Jan 2013
In 2013, managing the security of devices, small business systems, and large enterprise networks will be more complex than ever before. Users are breaking down the PC monoculture by embracing a...
Provided by Trend Micro Australia
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Whitepapers
Unlocking business intelligence with collaboration
Jan 2013
In a fast-paced business environment, being able to make good decisions quickly is vital to ensure an organisation remains competitive. By bringing together the practices of collaboration and...
Provided by IBM
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Whitepapers
Five reasons why the right BI is like the right partner
Jan 2013
Searching for the right BI solution for your company and making sure it is a success is much like looking for the right partner. This paper provides five reasons why.
Provided by IBM
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Podcasts
Full Demo: IBM Cognos Business Intelligence
Jan 2013
Learn how different departments can use IBM Cognos Business Intelligence solutions to create scenarios, collaborate on strategy and execute and monitor progress on new initiatives.
Provided by IBM
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Podcasts
Enabling the Mobile Workforce with BI
Jan 2013
See how to get the targeted, interactive and personalized information you need to make informed decisions while you are away from the office.
Provided by IBM
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Whitepapers
The IBM Cognos family: Analytics in the hands of everyone who needs it
Jan 2013
Right-sized for individuals, workgroups or enterprises, each Cognos family member offers BI and performance management to address your company's needs.
Provided by IBM
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Whitepapers
Making confident decisions with the full spectrum of analysis capabilities
Jan 2013
This paper covers how IBM analysis software can help the people in your organization compile the facts and trends needed to make better and smarter decisions.
Provided by IBM
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Whitepapers
The Broad Spectrum of Business Analysis
Jan 2013
Read the Ventana Research White Paper and see how new approaches to information analysis enable outperforming the competition.
Provided by IBM
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Whitepapers
Assessing the True Value of Business Analytics
Jan 2013
Read how Business analytics investments are more important than ever for business competitiveness and profitability and are becoming increasingly essential to maximize a company's return on...
Provided by IBM
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Whitepapers - Video
The SAP Contract Lifecycle Management Application: Reducing Cost and Risk While Optimizing Contract Value
Dec 2012
Learn how SAP Contract Lifecycle Management lets you optimize corporate contracts by automating contract creation, enhancing visibility, and improving compliance.
Provided by SAP
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eBooks
Drive Finance in Real Time with SAP HANA
Dec 2012
As a CFO, your objectives are clear: outperform financial goals to create sustainable value for stakeholders, deliver superior service at reduced cost, ensure regulatory compliance, and...
Provided by SAP
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Whitepapers
Top 10 Features Small and Medium Businesses Need in a CRM Solution
Jan 2013
All sized organizations now recognize the value of using a CRM solution to manage interactions with customers, clients and sales prospects. This whitepaper helps small and medium sized businesses...
Provided by Salesforce.com
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Case Studies
Lakshmi Vilas Bank: MIS Saves Bank 30 Percent Man Hours and Substantial Operational Cost in First Year
Nov 2010
Lakshmi Vilas Bank (LVB), Tamil Nadu, needs an important piece of information is urgently required by the top management for taking a critical decision. LVB, wanted to improve reporting and...
Provided by Microsoft
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Case Studies
Al Maha Petrolium: Oman Firm Increases Productivity, Cuts Costs With Business Management Tool
Jan 2011
Oman-based Al Maha Petroleum Products Company is a pioneering distributor of refined products, with an extensive country-wide retail network. The company wanted to gain visibility across...
Provided by Microsoft
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Case Studies
YAREAL: YAREAL Automates Business Processes and Increases Efficiency of Managing Investment Projects With Microsoft Office SharePoint 2010 Platform
Jul 2011
Yareal is a sub-company of Yam Invest group - an investor supporting and financing projects in real estate. In 2009 the company faced a number of challenges with regard to organization of existing...
Provided by Microsoft
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Whitepapers
Antivirus Management in the Cloud for Small Businesses
Jan 2013
Learn which malware defense is best for your small business. Thanks to cloud computing, centrally managed antivirus is now available to SMBs (businesses with 500 employees or less) and SMBs that...
Provided by GFI Software
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Whitepapers
How to Successfully Transform the Organization During IP Network Transformation
Jan 2008
IP transformation is a complex and challenging journey that impacts all the service provider's assets and activities. As in any major business undertaking, people are central to a successful...
Provided by Alcatel-Lucent
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Whitepapers
Simple, cost-effective messaging and collaboration for medium-sized businesses
Jan 2013
Help strengthen customer relationships, drive operational effectiveness and optimize your workforce with IBM collaboration and messaging solutions for medium-sized businesses. IBM Lotus software...
Provided by IBM
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Whitepapers
Introducing Social Business for the Mid-Market
Jan 2013
Aberdeen has studied the business practices of 229 mid-sized companies surveyed for the 2011 Aberdeen Business Review and 61 mid-sized companies profiled in Aberdeen's 2011 Social Collaboration...
Provided by IBM
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Whitepapers
Using IBM Social Business to Take Your Business Relationships to the Next Level: A Game Changer for Small, Medium, and Large Businesses
Jan 2013
This IBM Redguide™ publication provides information about IBM Social Business and includes details about the business need and the value of transformation to a social business. It presents a...
Provided by IBM
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Podcasts
IBM Cognos Express Product Demo Overview
Jan 2013
Delivering essential reporting, analysis, dashboard, scorecard, planning, budgeting and forecasting capabilities that workgroups and midsize companies need at a price they can afford.
Provided by IBM
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Whitepapers
IBM WebSphere Cast Iron Cloud integration Integrate Microsoft Dynamics in days
Jan 2013
IBM WebSphere Cast Iron Cloud integration is a low-cost, plug-and-play solution that enables system-to-system and B2B communication with no coding. It can be fully operational in days, providing...
Provided by IBM
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Whitepapers
IBM WebSphere Cast Iron Cloud integration: an integration solution for midsize companies
Jan 2013
Technology leaders of midsize companies face a complex problem - how to integrate their key applications in a way that keeps risks low, costs down and schedules short. Midsize businesses don’t...
Provided by IBM
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Whitepapers
IBM Application Management Services for Microsoft
Jan 2013
IBM provides comprehensive application management services for Microsoft applications, helping organizations reduce costs while improving application availability and performance.
Provided by IBM
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Whitepapers
IBM Application Management Services Express for SAP
Jan 2013
IBM Application Management Services Express for SAP from Global Business Services helps mid-sized companies by: delivering SAP support; enabling IT to focus on value-generating activities;...
Provided by IBM
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Whitepapers
Jegs enhances efficiency and customer service Transforming business processes with IBM® Global Business Services
Jan 2013
Supported by IBM Global Business Services, Jegs audited its IT infrastructure, analysed its existing processes, performed a fit-gap analysis and mapped out the requirements for a new centralised...
Provided by IBM
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Whitepapers
Microsoft Dynamics CRM solutions from IBM: Power your productivity
Jan 2013
IBM provides consulting, implementation and application management services for Microsoft Dynamics CRM, a comprehensive solution that helps midsize and larger organizations easily create and...
Provided by IBM
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Whitepapers
Maximizing enterprise resource planning ROI: A guide for midsize companies
Jan 2013
In this paper, we highlight the common reasons why midsize companies often do not realize significant ROI with their ERP system implementations and suggest solutions for getting the most value...
Provided by IBM
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Whitepapers
Microsoft Dynamics AX solutions from IBM Powerful, agile and simple enterprise resource planning
Jan 2013
IBM provides consulting, implementation and application management services for Microsoft Dynamics AX, a comprehensive ERP solution for midsize and larger organizations that empowers people to...
Provided by IBM
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Whitepapers
IBM WebSphere Cast Iron Cloud integration Integrate Microsoft Dynamics in days
Jan 2013
IBM WebSphere Cast Iron Cloud integration is a low-cost, plug-and-play solution that enables system-to-system and B2B communication with no coding. It can be fully operational in days, providing...
Provided by IBM
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Whitepapers
White paper: Why performance management? A guide for the midsize organization
Jan 2013
By linking insights to action, performance management has enormous potential to transform midsize business. When data becomes information, it gains value as insights that fuel action, propelling...
Provided by IBM
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White Papers
Strategies for Success: An SMB Guide to Learning Management
Jun 2009
Just like large enterprises—many of whom are your competitors—you face the challenges of aligning, developing, engaging, and retaining your employees. However, your status as a Small- to...
Provided by SumTotal Systems
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White Papers
IT Security Strategies for SME's
Jul 2008
Small and Medium Enterprises (SMEs) is leaning more on their Information Technology (IT) infrastructure but they lack the means to secure it appropriately due to financial restrictions, limited...
Provided by Hannam university
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Webcasts
The Value of Microsoft E-CAL
Jan 2009
Planning on upgrading the Exchange Server or implementing Microsoft Office SharePoint? Then the Microsoft E-CAL agreement may be the best way to maximize the software investment. The attendee will...
Provided by CDW
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White Papers
The Necessary Convergence of IT and Facilities: Bringing the Two Groups Together Under One Unified Process
Mar 2009
Many organizations are seeking to reduce energy consumption to combat rising costs and carbon emissions. The data center, power-hungry as it is, is naturally central to any energy-saving...
Provided by Eaton
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White Papers
Collaborative Analytics: Sharing and Harvesting Analytic Insights Across the Business
Jun 2009
The architectural model described provides the basis for a new cooperative approach between the edge-based business analysts and the center-focused IT department. Their long experience and...
Provided by 9sight Consulting
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Webcasts
Momentum Webcast: Why Microsoft Dynamics NAV 2009 Is an Ideal Choice for Government Contractors (Level 100)
Jun 2009
One of the largest hurdles for small to mid-sized government contractors to overcome is the requirement to provide detail on the direct, indirect, and overhead expenses associated with every item...
Provided by Microsoft
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Webcasts
Momentum Webcast: Eliminate Frustration With Integrated Business Software (Level 100)
Jun 2009
If all the executive, financial, project and business development managers could easily access real-time data, it could eliminate frustrations by automating workflow and improving operations and...
Provided by Microsoft
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Webcasts
Momentum Webcast: Streamline Your Construction Business Processes With Smart Move (Level 100)
Jun 2009
Construction SmartMove is a fast-track implementation of Microsoft Dynamics SL Financial and Operational construction software. Construction and other project-based companies looking to improve...
Provided by Microsoft
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Whitepapers
Take action based on deep process insight with business process management
Jun 2009
Differentiate yourself from the competition with superior services and products. Business process management (BPM) powered by the IBM Smart SOA™ portfolio makes it possible by enabling you to...
Provided by IBM
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Webcasts
Accelerate results by aligning Lean Six Sigma, BPM and SOA
Jul 2009
There has never been a more important time to uncover process waste, reduce non-value adding activity, and increase productivity. Lean Six Sigma (LSS) produces real results, and when combined with...
Provided by IBM
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White Papers
HotSchedules Video
Jan 2009
HotSchedules, an online software-as-a-service application, eases transition to Microsoft® Windows Server® 2008 OS by tackling problems associated with using too much power, bandwidth, and space.
Provided by Dell
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White Papers
Taming the PC Development Beast: Dell Automates Deployment Processes
Jun 2008
Learn about the challenges and costs of PC deployment, as well as the benefits of automating deployment processes.
Provided by Dell
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White Papers
Dell Pro Support Mobility Services: Connect and Protect Workers on the Go with Dell Prosupport Mobility Services
Aug 2008
Learn about the vast professional support services offered by Dell™ ProSupport Mobility Services.
Provided by Dell
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White Papers
Collaboration as a Driving Force for Innovation
Jul 2009
The need for organisations to innovate and embrace disruptive technologies, products and services has never been more important than at present as one emerges from the current down turn. The...
Provided by Edward Townsend Consulting
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White Papers
Look - No Hands!: Using BPM and Workflow to Drive Work Efficiently Across the Enterprise
Jul 2009
Planning for a Business Process Management (BPM) and workflow implementation bears some resemblance to riding hands free, only on a larger scale. Whether or not one stays on course isn't just a...
Provided by Optical Image Technology
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White Papers
Don't Put It Off Any Longer: End Workplace Procrastination NOW With BPM
Jul 2009
Procrastination doesn't have to be a hindrance to staff productivity and service. By using technology to drive work forward in the most logical way, employees are able to focus on the work that...
Provided by Optical Image Technology
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Whitepapers
Manager's Checklist of Questions to Ensure Successful Business Process Automation
Jul 2009
Business process management and workflow software build on the value of the data stored in the enterprise, using it to drive work efficiently across the enterprise. The topics below are designed...
Provided by Optical Image Technology
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Webcasts
The Top 5 Challenges in Processing Customer Orders
Feb 2009
View this on-demand webcast and gain insight into solving key order processing problems that affect customer service: Lack of visibility to track workflow, manage workload and access orders Low...
Provided by Esker
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White Papers
Rewards and Relationships: Mitigating Risk Through Strategic Learning Outsourcing
Jan 2009
Despite the focus on savings at the transactional level, ACS continues to encourage organizations to think more broadly and to view learning and development as a source of strategic advantage not...
Provided by Affiliated Computer Services
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Whitepapers
The Future of Application Outsourcing: Making the Move From Tactical to Strategic
Jul 2008
Application outsourcing has come a long way since the Y2K projects of the 1990s. As marketplaces expanded to global proportions - and competition followed - application outsourcing has filled an...
Provided by IBM
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White Papers
A Balanced Approach to Offshore Outsourcing: Gain Strategic Improvements in Business Performance
Mar 2009
One of the most significant business trends over the next five years will be corporations leveraging application outsourcing, business process outsourcing, and offshore delivery to achieve...
Provided by Keane
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Resource Center
Collaboration solutions for a more flexible work environment
Jul 2009
To keep your business moving forward, keep everyone on the same page. Start with the IBM interactive collaboration eKit. You'll learn how to help teams create, share and edit documents in real...
Provided by IBM
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White Papers
Secude Global Consulting Unified Selection Model
May 2009
Information Technology managers face a wide array of choices irrespective of current economic conditions: Which project to fund? Which technology to deploy? Secude Global Consulting has developed...
Provided by SECUDE
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White Papers
Focus Research Checklist: Enterprise Unified Communications
Jul 2009
This comprehensive buyer's checklist will help you ask the right questions of potential vendors and providers of call center solutions. The more information you can give a prospective vendor, the...
Provided by Focus.com
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White Papers
Focus Research: Call-Center Buyer's Guide
Feb 2009
This informative checklist will help you gather the information you need before you invest in hosted PBX. When you're ready to begin negotiating with potential providers, you will want to know...
Provided by Focus.com
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White Papers
Implementing an Issue Management Solution
Jul 2009
Issue management means a lot of things to a lot of people. A quick search on Google will invoke definitions, descriptions, tips, software tools, and organizations all devoted to the term. Whether...
Provided by Elsinore Technologies
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Case Studies
HVAC Firm Empowers Outside Sales Team With Easy-to-Use Lead Management System
Jun 2009
Unico manufactures and sells small-duct, high-velocity heating, ventilation, and air-conditioning equipment. The company used Salesforce.com to track sales leads that it sent to its manufacturer's...
Provided by Microsoft
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Case Studies
Hospital Increases Effectiveness, Saves Working Hours With Electronic Patient Records
Jun 2009
Pokrovskaya Municipal Hospital in St. Petersburg is one of the largest medical institutions in northwest Russia. In order to improve patient management and reduce administrative overhead, the...
Provided by Microsoft
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Case Studies
Agricultural Distributor Enables Employee Learning, Grows Solution Value
Jun 2009
Bejo is a subsidiary of Dutch company, Bejo Zaden B.B. Headquartered in France, Bejo specializes in providing conventional and organic vegetable seeds to professionals. It wanted to prepare a...
Provided by Microsoft
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Case Studies
Real-Time, Customizable Financial and Business Management Software - That Grows With Your Company
Jun 2009
AccountMate is real-time, customizable financial and business management software that's designed to address the needs of small to medium-sized businesses. It needed to ensure it integrates well...
Provided by Microsoft
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Case Studies
ERP Solution Gives Engineering Firm Strategic Insight Into Project Costs and Profits
Jun 2009
Founded in 1979, David Evans and Associates provides engineering, design, and construction management services for large commercial, residential, and public sector building projects. For years,...
Provided by Microsoft
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Case Studies
Financial Institute Halves Operational Costs and Improves Productivity by 20 Per Cent
Jun 2009
Established in 1998, DnB Nord Lizingas is the leasing subsidiary of the DnB Nord banking group in Lithuania. Lithuanian financial company DnB Nord Lizingas wanted to reduce manual tasks and...
Provided by Microsoft
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Case Studies
National Wireless Phone Distributor Streamlines Operations With Flexible ERP Solution
Jun 2009
Celluphone, a leading wireless phone distributor based in Los Angeles, California, was experiencing growing pains with its financial and warehouse systems. These systems were not integrated and...
Provided by Microsoft
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Case Studies
Logistics Company Boosts Productivity With Familiar Desktop Applications
Jun 2009
Raben Ukraine, part of Raben Group, provides services such as warehousing, customs clearance, international and national distribution, and logistics services for fresh products. When dealing with...
Provided by Microsoft
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Case Studies
Distributor Automates and Streamlines Operations, Achieves Full ROI in Six Months
Jun 2009
Winncom Technologies has 200 employees and distributes networking solutions worldwide. From 2000 to 2006, the company's revenue grew from U.S.$30 million to U.S.$64 million. With growth, however,...
Provided by Microsoft
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Case Studies
Marketing Consultancy Reaps Rewards From Genuine Software
Jun 2009
Dynamic, Creative & Resourceful Marketing (DCR Marketing) is a marketing management and fulfilment agency based in Kuala Lumpur, Malaysia. DCR Marketing wanted to ensure that it met copyright laws...
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Case Studies
Central European Second Hand Car Dealer Secures Further Development in New Markets
Jan 2009
AAA AUTO, a. s., the biggest net of car centres in the Czech Republic, decided to exchange its non-homogenous information platform on the basis of Linux and other products. Microsoft Dynamics NAV...
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Case Studies
International Distributor Sees ROI, Customer Satisfaction Soar With SOA-Based Solution
Jun 2009
Tallard Technologies distributes high-tech products to Latin American resellers. But sales and inventory transactions it conducted with its largest customer weren't very high-tech. When customer...
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Case Studies
Bringing the Last Mile Closer: Business Process Outsourcing Ventures Experience Success in Rural Areas
Jun 2009
The Common Services Center (CSC) is a Business Process Outsourcing (BPO) unit adjacent to a secondary school in Thirukkuvalai village in the Maiyladhurai District of Tamil Nadu. CSC is a gleaming...
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Case Studies
Pfizer Australia - CRM Package Boosts Tendering Capabilities for Pharmaceuticals Distributor
Jun 2009
Pfizer Australia is a major supplier of medicines and medical products to Australia's hospitals and healthcare groups. When the company's biggest customers put major contracts up to tender,...
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