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business management
(2873 results)-
White Papers
Enterprise Mobility: Finance Executive Perspectives on Mobile Business Applications
Jul 2011
This research report offers perspectives of senior financial executives on the widespread use of mobile devices such as smart phones and tablets in the workforce. It also determines what finance...
Provided by SAP
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Whitepapers
One Size Shouldn't Fit All: Achieving Partner Engagement with Flexible B2B Integration
Oct 2012
IBM puts you in the driver's seat with flexible B2B integration solutions that meet the needs of your partners and your organization. Rather than delivering a single, "one size fits all" approach,...
Provided by IBM
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Whitepapers
Avoiding 7 project portfolio pitfalls: Manager's guide
Oct 2012
Do projects seem to appear out of nowhere? Do you find yourself scrambling to pull together reports for executives? Download this free guide and learn about several project portfolio management...
Provided by AtTask
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Whitepapers
Gamification: Using Virtual Awards and Recognition to Motivate your Sales Team
Dec 2012
Find out about gamification, the ground-breaking method to motivate your sales team by playing on what drives them - competition and recognition! Strategies leveraged from the world of video...
Provided by ConnectWise
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Whitepapers
AE Smith integrates budgeting, forecasting and reporting
Jan 2013
AE Smith, the largest and most respected privately owned mechanical services contractor in Australia, wanted to gain a better understanding of its business in order to drive better decision...
Provided by IBM
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Whitepapers
Maximizing enterprise resource planning ROI: A guide for midsize companies
Jan 2013
In this paper, we highlight the common reasons why midsize companies often do not realize significant ROI with their ERP system implementations and suggest solutions for getting the most value...
Provided by IBM
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Whitepapers
IBM Ready Pack for Cloud: Helping SMBs Manage Growth and Costs
Jan 2013
The IBM Ready Pack for Cloud enables small and medium businesses (SMBs) to achieve operational efficiencies and faster time to market. This solution empowers small IT staff to rapidly deliver a...
Provided by IBM
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Whitepapers
Best practices for implementing automated functional testing solutions
Mar 2013
For many IT organizations, functional testing is a time-consuming and expensive proposition – but it doesn’t need to be. If you automate functional testing, you can take major steps forward in...
Provided by Hewlett-Packard (HP)
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Whitepapers
Healthcare Information at Risk - Encryption is Not a Panacea
Aug 2011
Moving to electronic patient records will greatly contribute to improving the quality and reducing the cost of patient care. However the frequency of breaches has reached a level that threatens...
Provided by Hewlett-Packard (HP)
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Webcasts
How to Implement eCommerce Application Performance Best Practices
Sep 2011
Studies have shown that a 2-second response time improvement equates to a 4% increase in bottom line. Application performance does matter in eCommerce. For production, learn how to (1) step up...
Provided by dynaTrace software
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Webcasts
Fujitsu and Microsoft - Legacy Modernization Options
Mar 2008
Company's success depends on not letting its enterprise applications fall behind. The attendee of this webcast will learn about the latest legacy modernization options like rehosting, moving to a...
Provided by Microsoft
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White Papers
Product Lifecycle Management in the Medical Device Industry
Jan 2008
In the medical device industry, efficiently meeting U.S. Food and Drug Administration (FDA) requirements is a key to business success. Product Lifecycle Management (PLM) technology ensures FDA...
Provided by Oracle
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White Papers
Assessing the Role of Captive Operations in Global Service Delivery Models
Aug 2007
Services are simultaneously climbing the value chain from transaction to more strategic, knowledge-based processes (e.g., R&D, financial analysis, marketing, market research). In response, many...
Provided by EquaTerra
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Webcasts
Microsoft Dynamics Webcast: Using Development Tools to Personalize Your Microsoft Dynamics GP Solution (Level 100)
Apr 2008
With a wide spectrum of tools and technologies, Microsoft development tools give developers the resources they need to customize the Microsoft Dynamics GP solution and convert data smoothly, on...
Provided by Microsoft Tips
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Webcasts
Microsoft Office System Webcast: How Duet Can Revolutionize the Way Information Workers Interact With Enterprise Applications (Level 200)
Jan 2008
Duet for Microsoft Office and SAP is a jointly developed application between Microsoft and SAP. It enables every employee to easily and quickly interact with SAP business processes and data via...
Provided by Microsoft Tips
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Whitepapers
Appeal of SaaS ERP - Clarity in the Cloud
Oct 2011
Aberdeen shares their findings in the eighteen months between June 2008 and December 2009 regarding SaaS ERP. With a surge in interest in cloud computing and virtualization find out if the...
Provided by SAP
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Webcasts
MSDN Webcast: Integrating SAP Software With Microsoft Office Programs and SharePoint Server (Level 300)
Jun 2008
This webcast provide an overview of how to integrate SAP software with client programs in the 2007 Microsoft Office system and with Microsoft Office SharePoint Server 2007. The presenter discusses...
Provided by Microsoft
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Whitepapers
Impact 2012 - The Premier Conference for Business and IT Leadership
Jan 2012
IBM Impact 2012 Global Conference will bring together more than 9,000 technology and business leaders for a trans-formative learning opportunity. Now more than ever, it is imperative that...
Provided by IBM
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White Papers
Viewpoint Focus on Cloud Computing
Jan 2012
Cloud computing is the latest buzz in most IT organizations. Reduce cost, increase flexibility, and improve IT's responsiveness to the business - whats not to like? Leveraging a cloud...
Provided by BMC Software
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Webcasts
Crash Course in Decision Management
Apr 2012
For this paper, IDC interviewed 30 end users whose products rely on business rules technology. In analyzing these interviews, they identified four key themes regarding the BRMS market and IBM...
Provided by IBM
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Whitepapers
Five steps to successful integrated cloud management
Jul 2012
Cloud computing strategies help IT organisations reduce costs, improve service levels and increase business agility by dynamically sharing IT resources across multiple applications and workloads....
Provided by Hewlett-Packard (HP)
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Whitepapers
Expanding Business Role by Including Predictive Analytics
Jul 2012
In today's economic downturn, organizations are looking for ways to improve the way they do business to keep ahead of the competition and improve revenue. Increasingly, organizations are finding...
Provided by SAP
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Whitepapers
The Importance of an Information Strategy
Dec 2008
Since its inception, IT has focused on reducing costs through process automation and the implementation of applications. However, that is no longer enough to sustain competitive advantage in a...
Provided by IBM
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White Papers
Test Automation: Delivering Business Value
Oct 2008
As organizations look to reduce costs across a wide range of operational disciplines, IT will become under the radar more and more. The impact of project slippage, poor quality delivery and...
Provided by AppLabs
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White Papers
The Synchronized Distribution Supply Chain: Best Practices in Labor Management
Dec 2007
Companies all over the world are using mobile devices to keep their supply chain operations running at peak productivity and profitability. Now, many of them are using those same tools to improve...
Provided by Motorola
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White Papers
The Pillars of Performance Management: Free eBook and strategy manual
Mar 2009
Does your organization consider performance management a laborious, tactical annual practice, or is it a strategic, business-critical cycle? Maybe it's time to reassess. Now more than ever, you're...
Provided by SumTotal Systems
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Whitepapers
User Experience Mgmt. & Business Impact – An IT Transformation Cornerstone
May 2013
This paper details the business impact, customer experience and user experience responses in a User Experience Management (UEM) survey conducted by ENTERPRISE MANAGEMENT ASSOCIATES®. Discover why...
Provided by Quest Software, now a part of Dell
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Whitepapers
How to Improve the Efficiency and Performance of an SAP Environment Whitepaper
Oct 2012
Business-critical SAP environments consist of many components: applications, databases, operating systems, servers, networking, storage, management tools, and backup software. In a typical...
Provided by Oracle
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Downloads
Download Savvion's Free Business Process Modeling Software
Jul 2006
The first step in improving your business processes is to articulate precisely where bottlenecks exist, and the most efficient way to do that is by simulating your existing processes using...
Provided by Savvion
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White Papers
How Do You Evaluate Which On-Demand CRM Solution Is Right for You?
Oct 2010
The three main drivers of SaaS adoption—low initial cost of ownership, speed of deployment, and low internal IT resource profile—make SaaS solutions attractive at any time, but even more so in...
Provided by Oracle
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White Papers
How to Select a SaaS Vendor
May 2009
This whitepaper has been created to assist a vast number of SMBs, who do not have much experience with SaaS with the purchase decision. Companies looking to adopt SaaS have to be cautious, as the...
Provided by HyperOffice
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Webcasts
How BMC Desktop Capture Can Accelerate Root Cause Analysis for Your Help Desk
Mar 2009
BMC is the first to apply the concept of a black box flight recorder to the IT help desk. One can deploy BMC Desktop Capture to end-user desktops to fully record incident data - including user...
Provided by BMC Software
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Webcasts
How to Get Started...BMC MAINVIEW for IMS Offline Reporting
Jan 2009
This webcast will discuss how to get started creating standard reports using BMC MAINVIEW for IMS Offline. From what PARMs need updating, to where to find skeleton JCL this webcast will guide...
Provided by BMC Software
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Resource Center
TechRepublic Resource Guide: Software as a Service (SaaS) for Small and Midsize Businesses (SMBs)
Oct 2009
Small and midsize businesses (SMBs) face the same challenges as larger companies when it comes to cutting costs and saving money in a difficult economy. Many are now turning to software as a...
Provided by SAP
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White Papers
Migrating Oracle Application Server Applications to BEA WebLogic Server 9.0: Business Drivers, Important Issues to Consider, and How-To Instructions
Dec 2005
Learn how to help applications perform better and scale more easily by migrating from Oracle Application Server to BEA WebLogic Server 9.0. A frank guide to overcoming any short-term issues and...
Provided by BEA Systems
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Webcasts
Best Practices for Archiving Oracle E-Business Suite Applications
Mar 2010
The volume of data in your Oracle E-Business Suite applications is growing at a staggering rate. The accumulation of data in large enterprise applications is estimated to grow by 65 percent...
Provided by Informatica
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White Papers
Managing Talent in a Turbulent Economy
Apr 2010
This final edition of Deloitte's year-long longitudinal study indicates that in 2010, companies can no longer depend on the recession as their retention and talent strategy. The key to success...
Provided by Deloitte LLP
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White Papers
Statement 167: Insights for Tourism, Hospitality & Leisure (THL)
Apr 2010
The Financial Accounting Standards Board (FASB) recently issued FASB Statement No. 167, Amendments to FASB Interpretation No. 46(R) (Statement 167), which significantly changes the consolidation...
Provided by Deloitte LLP
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Whitepapers
Top 10 reasons to embrace workshifting
Sep 2012
A virtual computing infrastructure enables the enterprise to bring new locations online in a single day or less and provision desktops to new users in a matter of minutes. Workshifting enables...
Provided by Citrix Systems
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Whitepapers
Master Data Management: One Step at a Time
Feb 2006
Master Data Management is quickly becoming the key strategy organizations are embracing to be the centerpiece of their information management strategy. This paper, by leading information...
Provided by IBM
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Whitepapers
Intelligent Web Mining for Business Applications
Jul 2011
Web mining is an interesting area of research in information technology; so many business applications have emerged from web searching to web mining. With the advent of the World Wide Web, many...
Provided by International forum of researchers Students and Academician
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Whitepapers
Importance and Benefits of Proposed ERP Maintenance Model
Apr 2012
Enterprise Resource Planning (ERP) systems are identified as enterprise wide software to integrate all the business processes for organizations. Enterprise Resource Planning (ERP) maintenance and...
Provided by International forum of researchers Students and Academician
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Whitepapers
Building Customer-Centric Software-as-a-Service Applications
Sep 2012
Businesses want applications in the cloud because they want simplicity and low cost. SAP provides cloud data management software that enables independent software vendors (ISVs) and ISV customers...
Provided by SAP
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Whitepapers
Enterprise Data Management Migration without migraines
Sep 2012
Learn about how Deloitte and SAP are teaming up to help companies migrate legacy systems to SAP software using Deloitte's Enterprise Data Migration Framework and SAP BusinessObjects™ BI and...
Provided by SAP
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Whitepapers
AIIM Capture Industry Watch 2012
Sep 2012
For centuries, paper has been the communication medium of business. We use it to collect data, to carry signatures, to drive the business process, and to provide an auditable record of outcomes....
Provided by IBM
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Whitepapers
Capture industry white paper - government
Sep 2012
Rising concerns over data privacy and accuracy make the manual processing of paper an increasingly serious problem for government agencies already overwhelmed by paper documents and the problems...
Provided by IBM
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Whitepapers
Capture industry white paper - banking
Sep 2012
Despite the increasing digitization of business today, paper remains the lowest common denominator for many important financial activities. Scanning to capture documents for storage is a great...
Provided by IBM
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Whitepapers
Enterprise-grade test and development in the cloud
Sep 2012
The question is now not whether to use the cloud, but how, when and for what. Enterprise users face particular challenges. In many cases they operate mature mission-critical applications, and...
Provided by Rackspace
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Whitepapers
Curing the 'migration migraine' with SharePoint hosting
Sep 2012
While many enterprises have upgraded to SharePoint 2010, a significant number still have not done so. With the performance enhancements, updated feature set, deeper application integration and...
Provided by Rackspace
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Whitepapers
Getting started with the cloud: A step-by-step enterprise implementation guide
Sep 2012
More enterprises are moving applications to the cloud every day, seeking faster implementation, more flexibility and lower cost. But not everyone has a master plan; these decisions are sometimes...
Provided by Rackspace
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Whitepapers
Top 10 reasons to embrace workshifting
Sep 2012
A virtual computing infrastructure enables the enterprise to bring new locations online in a single day or less and provision desktops to new users in a matter of minutes. Workshifting enables...
Provided by Citrix Systems
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Whitepapers
Delivering IT to the virtual workforce
Sep 2012
Workshifting works for workers. It enables them more freedom than a 9 - 5 office routine. Workshifting also works for employers. They can readily shift workers -- virtually or physically -- from...
Provided by Citrix Systems
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Whitepapers
How four IT organisations redefine the workplace
Sep 2012
Today's competitive, fast-paced business environment places a premium on the ability to get work done anywhere, anytime, by any type of internal or external worker to achieve the best results....
Provided by Citrix Systems
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Whitepapers
Multi-Channel e-Retailing Information Technology Management System (ITMS)
Apr 2012
With the emergence of internet technologies, electronic shopping is rapidly increasing across the globe. A large number of retailers including Small and Medium Enterprises (SME's) are switching to...
Provided by University of East London
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Whitepapers
Field Guide: Building a Business Case for Mobile Learning
Mar 2012
Mobile learning, applied to the right problem, in the right way, can deliver enormous efficiency and efficacy gains to an organization. But how do the user justify the initial investment, and how...
Provided by SumTotal Systems
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Whitepapers
Towards Automation of SoA-Based Business Processes
Apr 2012
The adoption of business processes to design business activities is becoming a reality to a significant number of companies. In addition, the Service-Oriented Architecture (SOA) is being used in...
Provided by Academy & Industry Research Collaboration Center
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Whitepapers
Business Silos Integration Using Service Oriented Architecture
Apr 2012
Agile integration satisfies the business agility and provides solutions for maintaining business changes and ensures that the enterprise survives in the current competition. Any business should be...
Provided by Academy & Industry Research Collaboration Center
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Whitepapers
Service Oriented Business Process Re-Engineering
Jul 2012
Technology has drastically changed the way of doing business and performing business related transactions. If the people need to avail any service like booking tickets, accessing important data or...
Provided by International Journal of Advanced Research in Computer Science and Software Engineering (IJARCSSE)
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Whitepapers
The Cost vs. Reward of Backing Up Google Apps
Aug 2012
As the market for the cloud grows rapidly, more questions arise regarding backup protection. How can you ensure your sensitive SaaS data is protected? The idea of "cloud to cloud" backup is...
Provided by Backupify
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Whitepapers
Avoid Fatal Data Loss: Why You Must Backup Google Apps
Aug 2012
Google has world-class data centers and disaster-recovery capabilities. But what you may not know is that Google's disaster recovery capabilities are designed to protect Google from disasters that...
Provided by Backupify
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Whitepapers
Innovations in Marketing: Optimizing the Sales Channel with Better Information
Aug 2012
Arguably no technology is changing job functions within organizations more than analytics. Analytics tools give decision-makers the best possible intelligence about customers, finances,...
Provided by SAP
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Whitepapers
Mobilizing the Enterprise with Off-the-Shelf Apps and Custom Mobile Solutions
Aug 2012
This whitepaper compares and contrasts these two approaches - "off-the-shelf" mobile apps vs. custom mobile solutions - summarizes their pros and cons and pinpoints the role for each in mobilizing...
Provided by SAP
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Whitepapers
Analysis of Business Attributes in Information Technology Environments
Jun 2011
Information technology is changing the business value chain and business systems. This situation is due to the business value chain and the value creation factors in business. Technology companies...
Provided by KIPS
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Whitepapers
IDC Whitepaper: The Business Value of Predictive Analytics
Jun 2011
Eight years is a very long time in the IT industry. Many changes have occurred during this time to system performance and software capabilities as well as to general awareness of the market of the...
Provided by IBM
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Whitepapers
Business Analytics Buying Criteria: The Three Maxims
Jun 2012
How do you get the fundamental principles right when it comes to the acquisition and deployment of information systems that run business analytics workloads? This report identifies and explains...
Provided by IBM
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Whitepapers
IDC Business Protection Whitepaper
Feb 2012
Download this IDC Whitepaper to learn how using appropriate technology in consistent ways helps SMB organizations mitigate business risk and improve overall business protection by avoiding...
Provided by HP and Intel®
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Whitepapers - Video
Remote Computer Repair with Intel® Core™ vPro™
Aug 2012
Remote computer repair is easier with Intel® Coreâ„¢ vPro™ technology. IT professionals can remotely diagnose and repair PCs to get users back to work fast, even if OS is unresponsive.
Provided by Intel Corporation
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Whitepapers
The Growing Security Threat to SMBs
Aug 2012
Small to medium sized businesses, or SMBs, make up a significant part of the business world. Their individual numbers may not be as impressive as the bigger guys, but together they make up a...
Provided by Kaspersky Lab
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Whitepapers
Online Business Management Using Hybrid Cloud
Jul 2012
Hybrid cloud combines the external public services and the internal private cloud providing services thereby enhancing the capabilities to secure, manage and govern the entire cloud spectrum. In...
Provided by International Journal of Advanced Research in Computer Engineering & Technology
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Whitepapers
IDC White Paper: Business Value of Managed Services
Aug 2012
Many organizations invested years ago to automate how they interact and integrate with business network partners. Regardless, they are finding a need to reassess B2B integration to improve their...
Provided by IBM
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Whitepapers
How Mobility is Changing the Video Conferencing Landscape: Industry Trends and Deployment Best Practices
Aug 2012
Personal video conferencing is rapidly becoming a vital part of daily processes and tasks of organizations of every shape, size, and location. This act of using video conferencing software on...
Provided by LifeSize Communications, Inc.
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Whitepapers
Reducing
Aug 2012
A global financial services provider with presence across 20+ countries was looking to optimize its customer service and back-office operations. The existing processes and systems did not...
Provided by Genpact
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Whitepapers
Powering a More Intelligent Enterprise: OTC Transformation Delivers $40MM Business Impact at Penske
Aug 2012
Transformation to what Genpact calls an intelligent enterprise one that is more agile, innovative, and effective in its operations across all locations-begins with recognition of goals and...
Provided by Genpact
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Whitepapers
Converged Infrastructure at DreamWorks: helping artists go from dream to screen in close to real time
Jul 2012
Learn how DreamWorks Animation uses HP Converged Infrastructure technologies to boost creativity, streamline production, and save significant time as well as costs. HP Converged Infrastructure...
Provided by HP and Intel®
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Whitepapers
Transformation in Commercial Operations: Today's Life Sciences and Pharmaceutical Industry
Jul 2012
Genpact commissioned a study through Pilgrim Partners LLC from September through December 2011. EVPs, SVPs, VPs and senior directors of targeted life sciences and pharmaceutical companies were...
Provided by Genpact
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Whitepapers
Overcoming Obstacles to Transformation in the Finance Function
Jul 2012
Genpact commissioned a study through Pilgrim Partners LLC from September through December 2011. EVPs, SVPs, VPs and senior directors of targeted life sciences and pharmaceutical companies were...
Provided by Genpact
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Whitepapers
Making Enterprises More Agile and Competitive
Jul 2012
Business processes, when not fully optimized, result in value leakages. This leads to suboptimal financial and operational performance making enterprises reactive and less competitive. This paper...
Provided by Genpact
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Whitepapers
The Real-Time Web: Speed Up Your Enterprise: Adding Real-Time Features to Business Applications Using Web Message Brokers
Jul 2012
Companies today operate in an environment that is changing ever more rapidly. Quick market shifts in a globalized economy, rapid technological change and increased customer expectations all mean...
Provided by Tavendo GmbH
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Whitepapers
Model & Execute
Mar 2012
Using BUSINESS FIRST's Model & Execute approach simplifies and automates the transition from model to app, no matter how complex the business processes and underlying data. According to IDC, in...
Provided by W4
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Webcasts
The Journey of the Entrepreneur
Jun 2012
In this webcast, the presenter shares stories from the trenches, lessons learned and insights about what it takes for a promising technology to become an innovation that changes the world.
Provided by University of Washington
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Webcasts
How to Get Started...BMC MAINVIEW for IMS Offline Reporting
Jan 2009
This webcast will discuss how to get started creating standard reports using BMC MAINVIEW for IMS Offline. From what PARMs need updating, to where to find skeleton JCL this webcast will guide...
Provided by BMC Software
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Webcasts
BMC CONTROL-M Version 6.4 for Distributed Systems - What's All the Buzz About!
Sep 2008
This webcast will introduce many of the new and exciting features found in the upcoming CONTROL-M release. The attendee will find out how this version can help to run the business.
Provided by BMC Software
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Webcasts
What's NEW in BMC ProactiveNet Analytics V7.6
Sep 2008
The attendee of this webcast will learn about new and improved BMC and Third Party integrations in the new BMC ProactiveNet Analytics V7.6 release. This includes new and improved integrations for...
Provided by BMC Software
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Webcasts
Top 10 Reports You (or Your Boss) Can't Live Without - BMC Dashboards for BSM and BMC Analytics for BSM 2.5
May 2009
The attendee of this webcast will find out what one has been missing: easy-to-read dashboards and in-depth reporting that help to measure and manage IT from a business perspective. The attendee...
Provided by BMC Software
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Webcasts
Avoid Potholes on the Road to Business Service Management (BSM)
Jun 2008
Operating a highly-tuned Formula One racecar on a washed-out dirt road, will never reach top speed and efficiency without a smooth track. BMC Event Manager delivers a high performance vehicle for...
Provided by BMC Software
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White Papers
Body Shop to Mind Shop: Businesses Look for More From Third Party Consultants
May 2009
As budgets tighten, it is even more important for a company's IT function to demonstrate its fit with the business and obtain the best value from all resources and services at its disposal. Simply...
Provided by Quocirca
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Webcasts
End to End Transaction Management With BMC Solutions
Feb 2008
Ever wonder why one renegade transaction can cost thousands of dollars without breaching their SLA agreements? Nonsensical, isn't it? This webcast shows how one can look into that transaction that...
Provided by BMC Software
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Whitepapers
Executive Update: IBM WebSphere Portal enhancements
Aug 2009
This update covers recent enhancements to the IBM® WebSphere® Portal including improved performance and extensive Web 2.0 capabilities. See how to lower costs and extract value faster with more...
Provided by IBM
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Presentations
Welcome to the Microsoft Dynamics CRM Online Video Gallery
Jan 2008
Microsoft Dynamics® CRM Online equips business professionals with online and offline access to customer information through a full suite of marketing, sales and service solutions within a familiar...
Provided by Microsoft
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Webcasts
Microsoft Dynamics Webcast: Beyond the Boundaries of Traditional CRM
Mar 2008
Microsoft Dynamics® CRM is one of the fastest growing CRM products in the market. In addition to the functionality you would expect from a world-class CRM solution, Microsoft Dynamics CRM also...
Provided by Microsoft
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White Papers
Multitenant CRM Enables Rapid Deployment, Flexible Foundation for US Dynamics Field Sales Team
Oct 2008
Facing rapid growth, U.S. Dynamics Field Sales needed a sales force automation tool that would map to the team's unique solution-selling process and drive adoption among sales staff. Working with...
Provided by Microsoft
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White Papers
Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence with CRM Solution
Apr 2008
Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. The company's 5,000 employees used diverse tools to access...
Provided by Microsoft
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Case Studies
High-End Real Estate Company JBMRA Puts Brokers in Prime Position to Increase Sales with Microsoft Dynamics CRM Live
Aug 2009
JBMRA—Sperry Van Ness Institutional (JBMRA) specializes in the marketing of high-end real estate properties in the Unites States. Agents and brokers accessed the firm's Office Outlook public...
Provided by Microsoft
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White Papers
BSM: Delivering on Business Goals - The True Value Proposition of Business Service Management Begins With Practical IT Strategies to Support Business Goals
Aug 2008
In a recent online survey of 111 senior IT managers, Computerworld asked respondents about their strategies for aligning IT with the business. Survey results show that for many IT leaders,...
Provided by CA
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White Papers
Improving IT Economics: Thinking 'Lean'
Nov 2008
Applying 'Lean' principles originally designed in manufacturing and perfected by the likes of Toyota and Motorola better enables IT to identify and eradicate anything that is wasteful within IT...
Provided by CA
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White Papers
Customer Support: One Size Does Not Fit All
Apr 2008
BSM solutions have become an integral part of the IT infrastructure fabric. They are as critical to the business as the business services they support. Consequently, one needs to ensure that...
Provided by BMC Software
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White Papers
Between the Bazaar and the Cathedral: Where ITIL, Business Service Management, and Open Source Converge
Feb 2008
Many IT organizations are already taking advantage of the promise of open source software to reduce costs, deploying it alongside traditional proprietary software. Like all IT organizations, those...
Provided by BMC Software
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White Papers
BMC Customer Support, an Investment in Business Success: Justifying the Cost of BMC Customer Support
May 2008
It's the same story every budgeting cycle. Budget dollars are limited, so need to invest every dollar wisely and need to justify every expense. With BMC Customer Support, one will demonstrate...
Provided by BMC Software
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White Papers
Reinventing Business Processes Through Strategic Implementation
Jul 2009
The aim of this paper is to educate users about strategic implementation, and the impact it can have on success in the online environment. Its RISE methodology exemplifies the strategic...
Provided by bwired
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White Papers
Building Your IT Staff: Essential Experience and Skill Sets for Tomorrow's Challenges
Jan 2009
The top Information Services leaders from Stimson Lumber, Missouri State University, Gelber Group, and United Therapeutics share their expertise on: Building Your IT Staff: Essential Experience...
Provided by SkillSoft
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White Papers
Leadership Training: Three Perspectives on Development Methods That Work
Jan 2009
Three top HR and talent development experts from Continental Automotive Systems, Vail Resorts Management Company, and ArvinMeritor share their insights on: Leadership Training: Three Perspectives...
Provided by SkillSoft
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Case Studies
Dental Imaging Company Speeds Time to Market with Hosted Microsoft Solution
Sep 2008
ORBIT Imaging, Inc. provides advanced digital imaging services of the teeth, face and jaws to physicians, dentists, and dental specialists. The startup company needed to minimize their initial IT...
Provided by Microsoft
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White Papers
Using Encrypting File System to Protect Microsoft Dynamics CRM Data on a V3c Client Running Windows XP Professional
Jun 2007
This white paper describes how to use EFS with the Microsoft Dynamics® CRM clients for Outlook Compatibility Update on a computer running Microsoft Dynamics CRM laptop client for Microsoft Office...
Provided by Microsoft
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Webcasts
Microsoft Dynamics CRM - Leicester City Football Club Video Case Study
Jan 2009
Leicester City Football Club is a championship football club, having just received promotion from League 1. One of the big areas of concern for the organization is maintaining its players in top...
Provided by Microsoft
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Webcasts
Microsoft Dynamics CRM - Chill Factore Video Case Study
Jan 2009
Chill Factore is an indoor snow venue in northwest England modeled after Alpine resorts. Chill Factore implemented Microsoft Dynamics® CRM to track all transactions, purchases, customer...
Provided by Microsoft
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Webcasts
Microsoft Dynamics CRM - Sports Organizations Video Case Study
Jan 2009
Learn why many professional sports organizations choose Microsoft Dynamics® CRM for success in all aspects of their business, most importantly, knowing who their customers are. In this video, a...
Provided by Microsoft
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Whitepapers
Database Performance Management
Nov 2008
Companies are moving towards the real-time enterprise. They are also focused on business process optimisation. Unfortunately, these initiatives will be undermined if data is not provided as and...
Provided by Bloor Research
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White Papers
Effectively Managing High-Performing, Business-Critical Web Applications
Aug 2008
Increasing reliance on web-based applications has had significant implications for both IT staff and business managers. IT's primary responsibility and ongoing challenge is to provide a reliable...
Provided by CA
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White Papers
Enabling Business-Driven Automation for Business Advantage
Mar 2009
Today's businesses demand more from IT than ever before. IT is expected to help the business innovate and grow, regardless of the difficult economic times. Business-Driven Automation (BDA) enables...
Provided by CA
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White Papers
How IT Governance Drives Improved Performance
Feb 2009
This research project was funded by the generous support of CA, the world's largest independent IT management software company. This paper identifies IT governance practices that predict top...
Provided by ITPI
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White Papers
Why Implement a Configuration Management Database (CMDB)?: Seven Fundamental Use Cases
Nov 2008
This paper discussed three of these: time utilization, profitability, and economy. Together through proper management, these help avoid extinction of a business. They encourage IT financial...
Provided by CA
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White Papers
Communications Solutions for Pandemic Planning
May 2009
This paper explores the business risks posed by one aspect of a pandemic: how to handle communications in this critical time. It also suggests some ways for enterprises to limit the economic...
Provided by Avaya
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White Papers
The Secrets of Capturing Value From Unified Communications
Oct 2008
Unified Communications (UC) is now delivering consistently positive results through targeted implementations. Applications and benefits are documented in both User Productivity (UC-U) and Business...
Provided by Avaya
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White Papers
A Framework for Deploying Unified Communications: Using a Repeatable Process for Optimizing Your Technology
Sep 2008
Unified communications has been the subject of thousands of press articles, and it is constantly being promoted by vendors and analysts as the next great communications breakthrough that every...
Provided by Wainhouse Research
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White Papers
Capture Value From Unified Communications
May 2009
This white paper describes ways to make businesses communications more effective, changes should consider, and returns on investment that companies have achieved by engaging professional services...
Provided by Avaya
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White Papers
Building High Availability for Avaya Unified Communications Using Extreme Networks
Nov 2008
Extreme Networks and Avaya have developed complimentary technologies that deliver carrier-class availability over IP. This technical white paper explores one field-proven design that makes use of...
Provided by Extreme Networks
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White Papers
Business Value Creation Through Branch 2.0: Intelligent Branch Communication
Jul 2008
Many businesses thought leaders are exploring strategies to leverage their branch assets to increase revenues and improve the branch office customer experience by mitigating branch office...
Provided by Lippis Enterprises
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White Papers
Crime In Focus : A paper examining pitfalls in public crime mapping
Aug 2009
In July 2008, UK Home Secretary Jacqui Smith pledged that interactive maps, which allow every neighbourhood in England and Wales to access local crime information, were to be put in place by every...
Provided by Pitney Bowes
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White Papers
Microsoft Dynamics CRM - High 5 Sportswear Case Study
May 2008
High 5 Sportswear is an athletic apparel distributor based in the Pacific NW that faces the challenge of customer service reps having to blindly make decisions without having the right customer...
Provided by Microsoft
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Case Studies
Microsoft Dynamics - Total Case Study
Aug 2008
Total Structures, Inc. gets support from Microsoft Dynamics® CRM Online to enhance sales force productivity.
Provided by Microsoft
