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business management
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White Papers
How Monitoring End-User Experiences Transforms Experience Management
Jun 2010
Organizations are increasingly tracking service availability and response times in order to understand the level of performance that end-users are experiencing. This data will help them identify...
Provided by OpTier Inc.
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Whitepapers
Smarter Banking Processes in 2010: Shrink Costs, Build Profitability and Respond Dynamically with Business Rules in Banking
Aug 2010
Lenders use business rule management systems (BRMS) to externalize business logic from hard-coded applications, creating dramatic improvements in flexibility, speed and efficiency. BRMS enhances...
Provided by IBM
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Case Studies
Test Management From SAP Consulting Organization Key to Success of ERP Upgrade
Feb 2009
Südwestfalen Energie und Wasser AG (SEWAG) uses the SAP ERP application to meet the requirements of the Federal German Network Agency arising out of the liberalization of the energy market. To...
Provided by SAP
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Whitepapers
AIIM Capture Industry Watch 2012
Sep 2012
For centuries, paper has been the communication medium of business. We use it to collect data, to carry signatures, to drive the business process, and to provide an auditable record of outcomes....
Provided by IBM
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Training
Microsoft Virtual Labs Hyper V-Edition
Oct 2010
After completing this lab, you will be better able to use the Home tab, Users and Groups tab, Network tab, Shared Folders and Web sites tab, backup and Server Storage tab, reports tab, security...
Provided by Microsoft
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Whitepapers
From Lead to Close: 4 Strategies to Win Deals Faster
Oct 2010
The surest way to win valuable customers is to offer real value. And value, simply put, is what customers and prospects want, delivered when and how they want it. This new white paper outlines 4...
Provided by Citrix Online
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White Papers
Business Process Automation
Sep 2009
See how companies can increase efficiencies and improve customer service by automating and increasing visibility into critical business processes. This paper illustrates how Adobe LiveCycle...
Provided by Adobe Systems
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White Papers
Customer Experience Management: The Value of "Moments of Truth"
May 2006
To manage customer experiences, one must first understand what "Customer experience" means. It's almost as difficult to pin down as "Customer relationship." Customer experiences include every...
Provided by CustomerThink
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Whitepapers
Using IBM Social Business to Take Your Business Relationships to the Next Level
May 2011
IBM defines Social Business as a business that embraces networks of people to create business value. Social businesses embrace technology to enhance relationships between employees, customers, and...
Provided by IBM
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White Papers
TDWI Checklist Report: Operational Data Quality
May 2011
Failing to ensure high-quality operational data may put at risk many worthwhile business goals for operational excellence. There are many areas within the average enterprise where high-quality...
Provided by Trillium Software
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Whitepapers
Positioning IT as an enabler of business growth
Jun 2011
As global business strategies place new emphasis on growth, many CIOs understand that IT needs to change versus return to the way it was prior to the economic downturn. This white paper discusses...
Provided by IBM
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White Papers
Oracle Business Rules: Technical Overview
Feb 2007
There is an increasing desire among business users to get into the driver seat for defining how the business is run. Moreover, regulatory constraints are increasingly demanding that businesses...
Provided by Oracle
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Case Studies
SAP Engineering & Construction: Activity-Based Costing With R/3 at ABB Industrie AG
Sep 2007
ABB Industrie AG is a global player in international markets which not only exhibit low growth rates due to strong international competition but are also subject to constant price pressure. To...
Provided by SAP
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Whitepapers
Become a business process management expert
Jul 2011
Are you ready to tackle Business Process Management (BPM) for your enterprise? Do you want to improve efficiency, enhance agility, and also be more profitable? If so, you've come to the right...
Provided by IBM
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Whitepapers
5 Reasons Your Legacy Loadbalancer is Failing You
Sep 2012
Your legacy load balancer may be keeping a dirty hidden secret from you. Download this concise white paper now and learn the five ways your legacy load balancer is failing you. Plus, find out how...
Provided by Riverbed
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Whitepapers
Choosing the Right ERP Solution to Support a Global Business
Oct 2012
Consolidating ERP systems has many benefits, but can be difficult to implement due to cost and complexity. Learn about a solution, available in over 30 languages, that is cost-effective to...
Provided by Epicor Software
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Whitepapers
BPM Patterns and Practices in Industry
May 2012
Business Process Management (BPM) is an approach to aligning business strategy with execution. The need for performance improvement and change management often stems from needs to address:...
Provided by Oracle
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Whitepapers
CRM Technology Value Matrix - First Half 2012
May 2012
Get the CRM Technology Value Matrix by Nucleus Research that evaluates the usability and functionality of CRM solutions that support sales, marketing, and customer service for any-sized business....
Provided by Salesforce.com Australia
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Whitepapers
Whitepaper: Driving operational excellence with predictive analytics
Jan 2013
How does an organization balance a rapidly changing marketplace against its internal capabilities? Read this white paper to get a deeper understanding of how IBM® SPSS® predictive...
Provided by IBM
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Whitepapers
Ventana Research: BA-Benchmarking the Analysis of Data to Gain Insight
Jan 2013
Businesses today have more raw information than ever before. But many lack the analytics to make good use of it. Read this report from Ventana Research for practical recommendations on how to...
Provided by IBM
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Whitepapers
Microsoft Dynamics AX solutions from IBM Powerful, agile and simple enterprise resource planning
Jan 2013
IBM provides consulting, implementation and application management services for Microsoft Dynamics AX, a comprehensive ERP solution for midsize and larger organizations that empowers people to...
Provided by IBM
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Whitepapers
Introducing Social Business for the Mid-Market
Jan 2013
Aberdeen has studied the business practices of 229 mid-sized companies surveyed for the 2011 Aberdeen Business Review and 61 mid-sized companies profiled in Aberdeen's 2011 Social Collaboration...
Provided by IBM
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Podcasts
Enabling the Mobile Workforce with BI
Jan 2013
See how to get the targeted, interactive and personalized information you need to make informed decisions while you are away from the office.
Provided by IBM
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Whitepapers
Security Threats to Business, the Digital Lifestyle, and the Cloud: Trend Micro Predictions for 2013 and Beyond
Jan 2013
In 2013, managing the security of devices, small business systems, and large enterprise networks will be more complex than ever before. Users are breaking down the PC monoculture by embracing a...
Provided by Trend Micro Australia
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Whitepapers
MWD Advisor: Vendor Insight BPM Technology Oracle
Jun 2012
This report assesses the capabilities of Oracle’s BPM product offering, along with other complementary Oracle products, and also examines the partners, professional services, advice and other...
Provided by Oracle
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Whitepapers
Simplifying VMware vCloud
Feb 2013
This white paper has three main goals. The first is to generate a better understanding of the cloud in both the business and IT communities. The second is to describe the major components of...
Provided by Global Knowledge
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Whitepapers
Datasheet: HP Performance Anywhere
Mar 2013
Corporate revenue continues to become increasingly tied through internet and mobile devices, or is dependent on applications; as such, the importance of application performance management tools is...
Provided by Hewlett-Packard (HP)
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Whitepapers
IBM PureSystems Cut Costs and Increase Agility by Simplifying the IT Life Cycle
Mar 2013
Converged systems, such as IBM PureSystems, offer application development and IT operations teams a new level of pattern-based infrastructure design, middleware engineering, and operations...
Provided by IBM
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Podcasts
Salesforce Platform: Shining a Light on Shadow IT - Replacing Lotus Notes
Oct 2012
Every organization has a 'Shadow IT', where users are feverishly at work building makeshift solutions that include large, complex spreadsheets, homegrown databases, and ad hoc custom software, all...
Provided by Salesforce.com
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Whitepapers
Disclosure Management for budgeting, planning & forecasting - the next frontier?
May 2013
Download this whitepaper to learn how organizations can extend their productivity gains provided by disclosure management solutions to their budgeting, planning and forecasting processes as well....
Provided by IBM
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Webcasts
TechNet Webcast: Strategic Planning and Scorecarding With PerformancePoint Server 2007 (Level 300)
Nov 2007
Microsoft Office PerformancePoint Server 2007 can help organizations improve their business performance by integrating monitoring, analysis, and planning capabilities into one application. The...
Provided by Microsoft
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Webcasts
TechNet Webcast: Best Practices for Deploying System Center Essentials (Level 200)
Oct 2007
Microsoft System Center Essentials 2007 is a new unified management solution designed for mid-sized businesses with 50 - 500 computers. This new IT management solution enables IT professionals in...
Provided by Microsoft
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Webcasts
TechNet Webcast: Branch Office Solutions With Windows Server 2008 (Level 300)
Jan 2008
More and more, the branch office is becoming an important part of a successful enterprise, and with the Windows Server 2008 operating system, great strides have been made in enhancing the...
Provided by Microsoft
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White Papers
Business Process Management of Telecommunication Companies: Fulfillment and Operations Support and Readiness Cases
Sep 2011
In this paper, the authors consider business process management for a certain business process of telecom companies. Generally, business process management is the management of flow of business...
Provided by Ajou University
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Webcasts
Microsoft Dynamics Webcast: Using Development Tools to Personalize Your Microsoft Dynamics NAV Solution (Level 100)
Apr 2008
With a wide spectrum of tools and technologies, Microsoft development tools give developers the resources they need to customize the Microsoft Dynamics NAV solution and convert data smoothly, on...
Provided by Microsoft Tips
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Webcasts
Momentum Webcast: Learn About the Benefits of Microsoft Dynamics GP Compared to QuickBooks (Level 100)
Jan 2008
This webcast presents software that enables to handle the business needs and enhance the productivity, now and into the future. The presenter explains how Microsoft Dynamics GP can help companies...
Provided by Microsoft Tips
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Webcasts
Microsoft Office System Webcast: OneNote 2007 Tips and Tricks for Sales Representatives (Level 100)
May 2007
Managing customers and their information effectively can be difficult. This webcast explores how Microsoft Office OneNote 2007 can help individuals as a sales representative by enabling them to...
Provided by Microsoft Tips
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Webcasts
Microsoft Dynamics Webcast: Using Development Tools to Personalize Your Microsoft Dynamics AX Solution (Level 100)
Apr 2008
With a wide spectrum of tools and technologies, Microsoft development tools give developers the resources they need to customize the Microsoft Dynamics AX solution and convert data smoothly, on...
Provided by Microsoft Tips
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Case Studies
Bank Cuts Project Management Time by 25 Percent and Increases Employee Productivity
Nov 2007
Founded in 1914, Banco Nacional de Costa Rica (BNCR) is the largest state-owned bank in Costa Rica, with more than 1.3 million clients. It is subject to a very high level of accountability from...
Provided by Microsoft
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White Papers
Microsoft Dynamics® CRM for Federal Agencies
Jan 2011
Learn how Microsoft Dynamics CRM helps improve collaboration, communication, operational insight, and overall efficiencies. The changing expectations of government organizations require agencies...
Provided by Microsoft Dynamics
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Webcasts
The Journey of the Entrepreneur
Jun 2012
In this webcast, the presenter shares stories from the trenches, lessons learned and insights about what it takes for a promising technology to become an innovation that changes the world.
Provided by University of Washington
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Whitepapers
Complimentary SuccessFactors White Paper: Performance Management in a Small-Business Culture
Jul 2012
While introducing formal, automated processes for performance and goal management into your unique small business culture may seem crazy, in reality, it may just be the perfect union. That's...
Provided by SuccessFactors
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Whitepapers
Complimentary Best Practices: Six strategies for HR leaders to win a seat at the table
Jul 2012
HR leaders hear lots of talk about "getting a seat at the table" among the leadership functions of an organization. But what does "getting a seat" really mean? Simply put, CEOs are demanding a...
Provided by SuccessFactors
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Case Studies
Enjoying Fast ROI With 15-Day Application Integration
Dec 2011
This Communications as a Service (CaaS) provider partners with businesses of all sizes for IT infrastructure outsourcing and augmentation. Companies today can benefit from adopting cloud-based...
Provided by IBM
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Case Studies
Astaro - A Sophos Company Implements Easy Cloud Integration
Jun 2012
Sophos, was one of the first businesses in Germany to embrace Salesforce cloud-based Customer Relationship Management (CRM) technology on a large scale. To develop more integrated business...
Provided by IBM
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Whitepapers
Defining the Quality of Business Processes
Feb 2010
Business process models are used to gain a joint understanding of complex processes. Often the people are applied in change projects where either the supporting IT or the processes themselves or...
Provided by Heidelberg University
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Whitepapers
Modeling Quality Information Within Business Process Models
Oct 2011
Business process modeling is widely used within organizations as a method to increase awareness and knowledge of business processes and to deconstruct organizational complexity. A business process...
Provided by Heidelberg University
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Whitepapers
Tool Support for the Comprehensive Modeling of Quality Information Within Business Process Models
Jul 2011
Business process modeling is commonly used to document information about structure and behavior of a business process. However, current business process modeling notations do not support well the...
Provided by Heidelberg University
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Whitepapers
CRM Market Evaluation Guide
Jan 2011
Get the CRM Technology Value Matrix by Nucleus Research that evaluates the usability and functionality of CRM solutions that support sales, marketing, and customer service for any-sized business....
Provided by Salesforce.com
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eBooks
Social Sales ebook: a prerequisite to winning
Jan 2011
Social Sales ebook: a prerequisite to winning. Find out which profile wins the most deals and how all your sales reps can be more successful.
Provided by Salesforce.com
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Whitepapers
Applications rationalization for enterprise agility
Jul 2012
Are your applications preventing you from becoming the agile enterprise that you want to be? How can you become the agile organisation that you need to be to keep up with changing market demands?...
Provided by Hewlett-Packard (HP)
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Whitepapers
Boosting Performance Through Business Analytics
Jul 2012
What if your business leaders could engage more closely with your customers? What if you could use analytics as input for human decisions and/or to drive fully automated decisions? If you could...
Provided by SAP
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Whitepapers
Managing the Extended Enterprise for Profitabile Growth
Jul 2012
Find out how to build a sustainable extended enterprise, one that extends business processes beyond the firewall by outsourcing, enabling subsidiaries and business partners to share information...
Provided by SAP
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Whitepapers
Managing Financial Performance
Jul 2012
Implementing individual enterprise performance management (EPM) applications can bring great benefits to organizations, especially when replacing inefficient processes that relied on tools such as...
Provided by SAP
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Whitepapers
Interactive Analysis for Business Information and Insights
Jul 2012
To keep pace with the competition and seize timely opportunities, people in your organization need access to critical business intelligence (BI) to answer ad hoc questions and queries. Predefined...
Provided by SAP
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Whitepapers
Expanding Business Role by Including Predictive Analytics
Jul 2012
In today's economic downturn, organizations are looking for ways to improve the way they do business to keep ahead of the competition and improve revenue. Increasingly, organizations are finding...
Provided by SAP
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Whitepapers
Ensuring EPM Success
Jul 2012
Read how SAP partner Bluefin Solutions uses SAP solutions for enterprise performance management (EPM) to help client business users become more involved in configuring and designing systems they...
Provided by SAP
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Whitepapers
Empowering Execs to optimize Performance Management
Jul 2012
Being an effective CFO and financial manager today is all about increasing efficiency, partnering with the business to drive growth and value, and empowering your people to be more risk sensitive,...
Provided by SAP
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Whitepapers
Learn how Coca-Cola Hellenic is transforming IT with our ERP solution
Jul 2012
Ride the wave as Coca-Cola Hellenic transforms its entire IT environment by rolling out powerful and integrated SAP applications to mobilize its business processes and provide a sustainable...
Provided by SAP
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Whitepapers
Change How Business Intelligence is Managed
Jul 2012
With the revolution of in-memory computing already under way, the question isn't if this revolution will impact businesses but when and, more importantly, how. Similar to the advance of enterprise...
Provided by SAP
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Whitepapers
Business Transformation Study: Nippon Paint
Jul 2012
The SAP Supplier Relationship Management (SAP SRM) application provided NIPPON PAINT (China) Co. Ltd. with support for strategic and operational procurement and supplier collaboration. The...
Provided by SAP
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Whitepapers
Top 10 reasons to automate your IT processes
Jul 2012
Organisations of all sizes are adopting IT process automation. While their critical business initiatives may vary, a standard set of objectives driving the need for automation has emerged. This HP...
Provided by Hewlett-Packard (HP)
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Whitepapers
Five steps to successful integrated cloud management
Jul 2012
Cloud computing strategies help IT organisations reduce costs, improve service levels and increase business agility by dynamically sharing IT resources across multiple applications and workloads....
Provided by Hewlett-Packard (HP)
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Whitepapers
Medio's analytics transform mobile data into business action, IBM System x and Intel Xeon processors helps take the guesswork out of CRM - Case Study
Jul 2012
In a saturated mobile phone market where retaining existing customershas become at least as important as adding new ones, understanding userlikes and dislikes has always been a top priority to...
Provided by IBM
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Whitepapers
Top Five Reasons to Choose SharePlex Over Oracle GoldenGate
Jul 2012
Top 5 Reasons to Choose SharePlex Over Oracle GG Read a free business brief to see why Oracle GoldenGate can't even come close to touching SharePlex in the areas that matter most: cost,...
Provided by Quest Software, now a part of Dell
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Whitepapers
Because customers never wait: HP NonStop. The platform for continuous business.
May 2012
In a world that never stops, enterprises cannot afford to be unavailable. Downtime, whether planned or unplanned, can cause irreparable harm. The customer's voice has never been as powerful as it...
Provided by HP and Intel®
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Whitepapers
Structuring the Unstructured: How to Dimensionalize Semi-Structured Business Data
Jun 2012
The Business Intelligence industry is paying more and more attention to the ever-growing heap of unstructured and semi-structured business data. However, the price of structuring this data for the...
Provided by Interactive Edge
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Research
Amazon Web Services: A guide to Amazon's cloud
Jun 2012
Amazon launched its cloud in 2006 and since then it has come to dominate the industry. Amazon's APIs are a de facto standard, as almost any popular start-up you care to name has used its services....
Provided by ZDNet
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Case Studies
Hilton Grand Vacations Club: Wide-Area Data Services Helps Hilton Grand Vacations Close More Vacation Ownership Deals
Jun 2009
Timeshares, more commonly known as vacation ownership today, are a fast-growing part of the travel and leisure industry. Their challenges were customers had to wait more than 30minutes while...
Provided by Riverbed Technology
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Case Studies
Einstein Noah Restaurant Group: Riverbed Steelhead Mobile Cuts Costs and Improves Business Processes for Major US Food Retailer
Dec 2011
Einstein Noah Restaurant Group (ENRG) wanted to find ways for its retail locations to more effectively leverage its new SharePoint portal and it's Wide-Area Network (WAN) for general...
Provided by Riverbed Technology
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Whitepapers
Building Sustainable Ecosystem-Oriented Architectures
Jan 2012
Currently, organizations are transforming their business processes into e-services and service-oriented architectures to improve coordination across sales, marketing, and partner channels, to...
Provided by Cornell University
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Podcasts
Portugal Telecom and ClickSoftware: Now Driven by Apps
Jun 2012
With the advancements in smart phone technology CIO's are deploying mobile applications in order to drive efficiency and customer satisfaction. ClickSoftware's customer Portugal Telecom, has over...
Provided by ClickSoftware
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Whitepapers
HP Server and Storage Technology Helps Drive Hospital's EMR adoption
Sep 2010
Learn how Maricopa Integrated Health System approached EMR implementation - what they realized in terms of IT improvements and business benefits, including the hospital's� eligibility to receive...
Provided by HP and Intel®
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Whitepapers
HP Bring your own device to Healthcare
Mar 2012
In today's healthcare environment, more and more people are bringing their Wi-Fi devices into the hospital's infrastructure. This presents a unique challenge to the hospital IT administrator. This...
Provided by HP and Intel®
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Whitepapers
Get CRM Magazine's 2012 Service Leader Award Report
Jun 2012
See how the Salesforce Service Cloud took home top honors in the categories of Customer Case Management and Web Support in the March 2012 issue of CRM Magazine. Plus, read how Salesforce helped...
Provided by Salesforce.com
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Whitepapers
The Competitive Edge: Powerful Application Solutions for CRM and ERP
Jun 2012
Enabling midsize companies to realize their potential in this globally integrated economy, midsize businesses need to take advantage of emerging opportunities. IBM and its Business Partners...
Provided by IBM
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Whitepapers
Why Configuration Assessment And Change Auditing Is Key to Operational Stability
Jun 2012
Network administrators and IT managers know that the ramifications of one small change to a company's critical servers or network devices-such as routers, switches, and firewalls-depend on whether...
Provided by Tripwire
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Whitepapers
Six steps to realising desktop-as-a-service benefits
Jun 2012
Even with falling hardware prices, desktop management can account for between 25-40 percent of the IT budget. That's hard to justify, and detracts from the work that IT wants and needs to do,...
Provided by Phoenix
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Research
SharePoint 2010: A guide to migration
Jun 2012
How do you take a product that is so new nobody knows much about it, and get it ready for deployment over a large organisation? Robert Schifreen faced this task when SharePoint 2010 was chosen for...
Provided by ZDNet
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Whitepapers
Business Analysis Communication and Elicitation
May 2012
The Business Analysis (BA) process is much like a jigsaw puzzle. It is made up of many pieces that must fit together to create a complete picture. This white paper focuses on communications,...
Provided by Global Knowledge
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Case Studies
Business Success - Microsoft Dynamics CRM Online Customer Showcase
Dec 2008
Read the following stories to see how businesses have achieved consistent and measureable improvement in their everyday business processes in marketing, sales and customer service through the...
Provided by Microsoft
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Webcasts
Take Control of Oracle Backups. Try LiteSpeed Engine for Oracle - for Free
Aug 2009
LiteSpeed Engine for Oracle cuts storage costs, reduces backup/restore times and delivers a solid return-on-investment. You'll see 70 to 90 percent compression - while keeping total control over...
Provided by Quest Software, now a part of Dell
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White Papers
Harnessing the Power of Location Intelligence in the Public Sector
Aug 2009
Throughout the world, public services today are under pressure. The current economic climate, where tax receipts are naturally suppressed, provides very serious funding challenges. Moreover, in...
Provided by Pitney Bowes
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Case Studies
Eldorado Hotel Casino & Silver Legacy Resort Casino
Aug 2009
The Silver Legacy Resort casino and its sister property both faced problems when their legacy communications solutions reached end of life. Download this case study to see how they partnered with...
Provided by NEC
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Whitepapers
UIM Evaluation: IBM Information on Demand
Aug 2009
IBM can claim what is arguably the industry's broadest portfolio of unified information management (UIM) software, serves and industry-specific solutions. IBM is promoting the importance of...
Provided by IBM
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Case Studies
Customer Video: Siemens
Aug 2009
Siemens is one of the largest technology companies with six major business divisions. They chose DB2 and SAP for scalability, performance, increased savings, and lower TCO.
Provided by IBM
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Whitepapers
IBM DB2 9 Optimized for SAP Software
Aug 2009
IBM and SAP® have a unique partnership that was established with the goal of delivering the very best enterprise IT solutions to SAP customers. Both companies are leaders in their field: SAP...
Provided by IBM
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White Papers
Exploiting Behavioral Analytics Throughout Internet Sites
Aug 2009
This white paper examines how business managers at e-commerce, media and content sites are using behavioral analytics to increase revenue and lifetime value of their online audience. The paper...
Provided by Quantivo Corporation
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White Papers
The Case for Software-as-a-Service Analytics
Aug 2009
Software-as-a-Service (SaaS) has many advantages over traditional "on-premise" enterprise software, causing companies increasingly to consider SaaS solutions. Compared to most Business...
Provided by Quantivo Corporation
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Case Studies
ECM Solution Provider Expands Opportunities Through Office Business Applications
Mar 2009
Open Text Corporation, based in Waterloo, Ontario, Canada, provides Enterprise Content Management (ECM) solutions that help customers manage critical business content. While other ECM vendors took...
Provided by Microsoft
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Case Studies
Consultancy Drives Project Success and Cuts Costs With Proven Methodology
Jul 2009
With a growing business around Microsoft Dynamics CRM, Microsoft Gold Certified Partner Assistus needed a way to streamline deployments and set clear expectations with customers to ensure optimal...
Provided by Microsoft
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Case Studies
Software and Consulting Company Achieves Strong Vertical Growth
Aug 2009
With a sharp vertical focus on supporting the financial and asset management of local and regional governments, INFOMA Software Consulting provides vertical solutions based on Microsoft Dynamics...
Provided by Microsoft
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Case Studies
Austrian Trading Company for Fixings Accelerates Order Process by Almost One Day
Mar 2008
Wurth wanted greater automation and data exchange for its order management system. With a beta-version Microsoft solution in mind, the company looked for an IT services organisation and the latest...
Provided by Hewlett-Packard (HP)
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White Papers
Enterprise 2.0: Are You Ready for the Revolution?
Jun 2009
Technological advancements and social media tools are transforming the world in a way it never thought possible just a few short decades ago. Easy access to a wide variety of information and the...
Provided by IQ Business Group (IQ)
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White Papers
Patching of Oracle Databases in SAP Environments Using Oracle Enterprise Manager
Apr 2009
Deployment procedures provide flexibility to incorporate the changes rising out of environmental conditions and technical requirements in one's environment. This unique ability provides the user...
Provided by Oracle
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White Papers
Cisco Unified Communications Manager 7.0 TCP and UDP Port Usage
Aug 2008
This paper provides a list of the TCP and UDP ports that Cisco Unified Communications Manager (formerly Cisco Unified CallManager) 7.0 uses for intracluster connections and for communications with...
Provided by Cisco Systems
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White Papers
Cisco Unified Communications Manager 7.1(2) TCP and UDP Port Usage
Apr 2009
This paper provides a list of the TCP and UDP ports that Cisco Unified Communications Manager 7.1(2) uses for intracluster connections and for communications with external applications or devices....
Provided by Cisco Systems
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White Papers
The Total Economic Impact of Cisco Network Optimization Service: MultiCompany Value Analysis
Nov 2008
The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Cisco Network Optimization Service on their organizations. Forrester's aim is to...
Provided by Forrester Research
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White Papers
Best Practices for Monitoring Cisco Unified Contact Center Enterprise With Cisco Unified Operations Manager
Jul 2009
This paper highlights suggested best practices for field personnel and customers. It will help enables one to effectively use Cisco Unified Operations Manager to monitor Cisco Unified Contact...
Provided by Cisco Systems
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White Papers
Navigating Network Infrastructure Expenditures During Business Transformations
Jul 2009
This paper explores tools and techniques available to business and IT leaders who seek to maintain and increase network availability through management, device feature exploitation and network...
Provided by Lippis Enterprises
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White Papers
How BSM Has Evolved to Meet the Needs of Today's CIO
May 2009
Off late, BSM was introduced as an approach for managing IT from a business perspective. Today, it has become a reality as technologies and processes have helped companies move well beyond...
Provided by BMC Software
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White Papers
Service Request Management: A Business Impact Assessment
Aug 2007
"Service Request Management" refers to the customer-facing requirements for publishing and actualizing IT services for IT's service consumers. This includes requirements to define, standardize and...
Provided by Enterprise Management Associates
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White Papers
Getting Strategic About Quality: Using the Borland Quality Maturity Curve to Create a Lifecycle Quality Management Plan for Lasting Change
Nov 2008
This paper describes how one can use Borland's Quality Maturity Curve (QMC) concept to break this unproductive cycle and achieve quality objectives in an efficient, step-by-step manner. One will...
Provided by Borland
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White Papers
FUJITSU Storage Systems Storplex 2008: Leading Storage Solution Development for New Era
Aug 2008
Storplex 2008 is the advanced version of Storplex released in 1999. By such concepts Fujitsu is looking to the future to consistently help customers achieve their business goals. It will continue...
Provided by Fujitsu
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White Papers
Dynamic Server Infrastructure: Design Guide
May 2009
The future viability of an IT infrastructure is linked closely with the business process. A business process is typically supported by an array of applications. The purchasing department...
Provided by Fujitsu
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White Papers
Fujitsu's Sustainable Business Heritage
Mar 2009
Fujitsu works at sustainable business management. Through lasting economic, environmental and social contributions it will fulfill corporate citizenship responsibilities and help to make a better...
Provided by Fujitsu
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Whitepapers
Gaining Insight Into Critical Enterprise Applications With IBM CICS and Business Events
Jul 2009
The ability to detect events in IBM CICS application processing, and to emit those events for consumption in a variety of ways without making changes to the existing applications, opens up a...
Provided by IBM
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Case Studies
University Programme Gives Graduates Competitive Advantage in the Labour Market
Jun 2009
University of Maribor, School of Economics and Business has around 2,000 full-time students. Founded in 1959, the School of Business and Commerce was the first faculty at the university. School...
Provided by Microsoft
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Case Studies
Leasing Company Increases Productivity With Latest Business Tools for Information Work
Jun 2009
XTRA Lease, headquartered in St. Louis, Missouri, is a Berkshire Hathaway company that rents and leases trailers to large businesses. With a fleet of more than 100,000 trailers, XTRA Lease serves...
Provided by Microsoft
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Case Studies
Software Consultancy Helps London Borough Improve Citizen Service
Jun 2009
Asidua delivers world-class integration, software, and consultancy services to government and corporate clients worldwide. The Microsoft Gold Certified Partner specializes in Application and Data...
Provided by Microsoft
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Case Studies
Student Information System Helps Schools Streamline Day-to-Day Operations
Jun 2009
Founded in 1988 and headquartered in Los Mochis, Mexico, Éxito Software develops software solutions for school management and e-learning. ServoEscolar and SesWEB solutions from Éxito Software...
Provided by Microsoft
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Case Studies
Profiles in Performance: Profiting From BI Across the Organization
Jan 2008
Popularly known by its brand name, Bank Al Ahli, and headquartered in Jeddah, Saudi Arabia, the NCB is the largest bank in the Middle East. It needed better management of its expansion. The NCB...
Provided by Cognos
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Case Studies
BI Analytics for Dynamics CRM Helps High Concrete Deliver Timely, Accurate Reporting and Analysis
Apr 2008
High Concrete is part of the High Industries family that provides steel bridge fabrication and erection services, precast/prestressed concrete building systems, carbon steel processing and...
Provided by Strategy Companion
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White Papers
Grupo Antolin Achieves Cost Efficiency and Supports Business Expansion Through SAP ERP 6.0 Upgrade
Apr 2008
A year ago, the competitive cost of its IT environment was far from favorable. Application maintenance costs were rising as a percentage of the IT budget and the ability to invest in more...
Provided by IDG (International Data Group)
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Case Studies
US Lumber Gains Hourly Updates of Business Performance With IBM Cognos Software
Oct 2008
US Lumber Group is a $325 million, specialty, wholesale building materials distributor with headquarters in Atlanta, GA. It needed to view key performance indicators on an hourly basis to judge...
Provided by IBM
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Case Studies
Group-Wide Planning With IBM and SAP
Jan 2009
To optimise financial control, the BMW Group team aimed at integrating cost controlling and project planning processes across its entire organization. In the areas of analysis, communication and...
Provided by IBM
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Case Studies
Small Business Communications Expert Cbeyond Enjoys Dramatic Time Savings and Turns Higher Quality Data Into Strategic Intelligence With IBM Cognos TM1
Jul 2009
Cbeyond is a communications provider with a difference. They offer small businesses a highly integrated portfolio of telephone and Internet services, normally only afforded by the biggest...
Provided by IBM
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White Papers
People Ready BI
Jun 2008
More than ever, today's organizations are challenged to empower employees with actionable data to drive business performance and increase worker productivity. With the countless sources of data...
Provided by Microsoft
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Whitepapers
Reporting With IBM Cognos 8 Business Intelligence: Enterprise Reporting That Works the Way You Do
Feb 2009
As they strive to decrease their costs and the complexity of their reporting environment, IT managers have been looking for a single, Web-based reporting solution that can address all of their...
Provided by IBM
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Whitepapers
How IBM Cognos 8 Business Intelligence Meets the Needs of Business Managers
Feb 2009
Business managers are often viewed as the unsung heroes of the modern organization. Unfortunately for them, their heroism will be in higher demand in future. Ever-widening groups of stakeholders...
Provided by IBM
