Enterprise Communication Solutions: Desktop Integration

IP based voice communication is now a mature business application and is ready for another convergence - with desktop applications. Applications - such as integrated and unified voice, IM, video, email, fax, intelligent routing and document sharing - are now coming together under the umbrella of unified communications with intrinsic links to enterprise business processes and applications. There are new desktop application market entrants who will be looking for complementary partnerships based on their existing solution offering until they can exclusively deliver to their customers, end-to-end, and mission critical, business ready solutions. This paper discusses new entrants into this competitive market and how Alcatel-Lucent's products and solutions compare as well as works with them.