Epicor Software Case Study: Metastorm

As the first breakaway Business Process Management (BPM) vendor, Metastorm is a leader in BPM software and best practice methodologies for modeling, automating, integrating, and improving both human and system-based processes. In late 2005, the company tripled it services business, in both revenues and people, through its acquisition of CommerceQuest. It became clear that the company needed a robust resource for managing its consulting engagements and accounting. Metastorm sought a solution that could accurately manage Value-Added Tax (VAT) rules for its European projects, which account for about 40% of the company's business. Also important was the ability to automate the deferred maintenance billing process and provide powerful reporting and analytics. Metastorm evaluated other solutions, but quickly determined that Epicor for Service Enterprises offered the functionality they required.