Epicor Software Case Study: Teleco, Inc.
Source: Epicor Software
Superior customer service, comprehensive and reliable training, advanced quality and a loyal channel dealer base. These are the unique qualities that make Teleco one of the leading distributors and manufacturers of comprehensive telecommunications products. The company found they needed a solution that offered integration between the front and back office to ensure customer support calls and service requirements were incorporated into the administrative process. After looking at several solutions, the Teleco team decided that Epicor Enterprise was the best match for Teleco. Teleco purchased directly from Epicor, who provided implementation conversion tools, consulting and technical assistance for the database conversion.