Epicor Software Case Study: TruServ Corporation
Source: Epicor Software
Customer service is more than a department; it's an essential strategy for growing a business. No one knows that better than TruServ Corporation, an organization formed in 1997 by the merger of Cotter & Company and ServiStar Coast to Coast. Today, the $2.2 billion Chicago-based cooperative supports over 6,400 independent retailers worldwide working under identities like True Value, Taylor Rental Center and Home & Garden Showplace. To ensure that those 6,400 entities get the expedient, high-quality customer service that they need and deserve, TruServ relied on Epicor's Clientele Customer Support for more than seven years. In 2003, the world's largest member-owned wholesale hardware cooperative migrated to Clientele Customer Support .NET, which is built from the ground up on the Microsoft .NET Framework for enhanced stability and flexibility.