Epsom and Ewell Boosts Call Center Efficiency and Cuts Costs With Service Innovation

Epsom and Ewell Borough Council is transforming the quality of service delivery to its 69,400 citizens and businesses, cutting operating costs, and enhancing customer satisfaction by rolling out an ever-increasing number of services on Oracle's Siebel applications. With 35 parks and open spaces, low crime rates, high education standards, and close proximity to London, Epsom and Ewell was voted the third best place to live in the United Kingdom in 2007 by a Channel 4 Television survey. The council has leveraged its investment in Siebel applications to reinforce its commitment to delivering the best value to its residents by reducing bureaucracy and improving economy, efficiency, and effectiveness.