Evaluation of Content Management Systems (CMS): A Supply Analysis

Content Management Systems (CMS) provide an optimal solution by organising information and, mostly, creating and managing an enterprise's knowledge. Nevertheless there is a big confusion about the functionalities that characterise CMS and about the differences with less performing products such as web content management systems, document and records management systems and enterprise content management systems. This paper aims to show the mismatches between companies' needs and those information management products, which are often called CMS even if they are not. For this reason the authors first make a theoretical comparison between the functionalities of CMS and those of the systems they are often confused with. Then they show the results of an empirical research on 22 products offered by international vendors.