Everything You Wanted to Know About ITIL in Less Than One Thousand Words!

Primarily, ITIL provides international best practice guidance in IT Service Management. However, ITIL offers more than just guidance; it underpins the foundations of ISO/IEC 20000 (Service Management Standard, previously BS15000). It also provides a framework for IT Service Management Practitioners to demonstrate their knowledge and understanding of ITIL and to develop their professional expertise through training and qualifications.