excelleRx, the Market Leader in Pharmaceutical Hospice Care, Relies on Experts to Create a World-Class Contact Center
Source: Nortel Networks
An essential part of excelleRx operations is having its network always available and operating at peak efficiency. Given the critical nature of its business, excelleRx required a best-in-class implementation that would enable continuous and uninterrupted call volume while seamlessly aligning with its business objectives. Nortel provided end-to-end, turnkey Global Services, including Planning and Design, Implementation and Integration, and Support and Maintenance services of the excelleRx contact centers. Nortel's expertise allows excelleRx to continue to evolve as a business. These Nortel resources are supporting two Nortel Communication Server 1000s, two Nortel Media Processing Server 500s, two Nortel Contact Center Manager (CCM) systems, two Integration Package for Meridian Link servers, and two CallPilot voicemail systems.