Executive Summary: Improve Service and Reduce Costs With a Citizen and Business Interaction Network

Government provides better service when constituents can obtain all non-emergency information services by dialing a single number or visiting a single website. More convenient interaction channels not only improve citizen satisfaction, they also free up employees' time so that they can focus on non-routine inquiries. The four cornerstones of the CBIN architecture - Knowledge Base, Citizen-Authority Interaction, Collaboration, and Government-Grade Network - create a solid foundation for effective and efficient interactions.