Executives Prescribe CRM Customer Service Solution to Cure Swiss Medical Advisory
When in-network customers want medical advice, they call the Swiss firm of Medi24. In fact, nursing professionals and physicians can answer upwards of 3,500 calls per day. Given such a large call volume, even small improvements in efficiency add up to significant savings. That motivated managers to implement Microsoft Dynamics CRM and integrate it with the firm's new Alcatel phone system. This newly integrated customer service contact center solution quickly delivered fast time to value and productivity gains.